We have been leading from Renault for many years. Communication has been excellent and always timely. Cars are first class. Service in Europe also spot on professional and courteous. Thank goodness we... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Professional and reliable service from beginning to end. We had an incident with a blown out tire. We did not pay a penny. The car was brand new. Held the road beautifully and consumed very little gas... Zobacz więcej
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I had an absolutely wonderful experience with leasing a car through this program. There was great communication in regards to the contract, payment, and pick up/drop off. They were very responsive. Th... Zobacz więcej
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Last year, 3 of us planned a trip to Europe. The driver's mother became very ill within the couple of weeks before our trip. We requested to change driver's prior to leaving and were told that it wa... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Historical partner of the French automobile makers, AutoTT | RenaultUSA are brands of the ATI group managing the largest short term car lease markets for Europe. With over 70 years of combined experience in Temporary Transit, and car rental for US tourists or visitors coming to Europe, our teams are at your disposal to offer you the best conditions during your stay behind the wheel of your brand new car.
Dane kontaktowe
Calle Lola Flores, 16, 28022, Madrid, Hiszpania
- 863-216-8506
- info@renault-usa.com
- auto-tt.com
4,6
Doskonała
94 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great selection of cars
Great selection of cars! Many locations for car pickup, great customer service.
1 maja 2025
Odpowiedź od RenaultEurodrive
Dear Michael,
Thank you very much for your positive feedback.
We are pleased to know you enjoyed the car selection, pickup flexibility, and our customer service.
It was a pleasure to assist you, and we remain at your disposal for any future needs.
Best regards,
I appreciate the ability to have access…
I appreciate the ability to have access to an excellent car, fully insured. The service is always friendly and efficient.
7 maja 2025
Odpowiedź od RenaultEurodrive
Dear Mister HICKEY,
Please accept our apologies for the delayed response, and thank you very much for your kind review.
We are pleased to hear that you value the peace of mind that comes with our fully insured vehicles, as well as the friendly and efficient service. Your satisfaction is very important to us.
If we can be of any assistance for a future reservation, please do not hesitate to contact us. We are here to help.
Warm regards,
The AutoTT Team
The whole process was quick and easy
The whole process was quick and easy. And I expect the actual use of the vehicle to be as problem free as my prior experiences with Auto TT.
30 kwietnia 2025
Easy on line order
Easy on line order. Very quick and efficient response to questions by email. They made it very easy to change reservation I had made with incorrect dates. Have used multiple times in France & Italy. Great company!
28 kwietnia 2025
Odpowiedź od RenaultEurodrive
Dear Madam PEMBERTON,
Thank you very much for your kind review. We are pleased to hear that the online booking process was easy and that our team responded quickly and efficiently to your emails.
We are glad that modifying your reservation was straightforward and that our service met your expectations in both France and Italy. Your continued trust in our company means a great deal to us.
If you have any other questions, please do not hesitate to contact us.
Best regards,
Sylvie
Best price
Best price, streamlined process, much better organized than the competition.
28 kwietnia 2025
Odpowiedź od RenaultEurodrive
Dear Madam MILONE,
Thank you so much for your kind words! 🙏
You have perfectly captured what we strive to offer.
We are delighted that our efforts were clear to you and sincerely appreciate your trust in us.
Warm regards,
Nuno de FREITAS
Odpowiedź od RenaultEurodrive
Dear Mister GALOTTI,
Thank you for your message. We can confirm that your email address was provided to us during an online booking made by Madam GIBBONS on our website. We have not used your email address in any other context, nor have we initiated unsolicited contact.
If this booking was made in error or without your knowledge, we would be pleased to assist further. We are happy to share all related correspondence and booking details for your review.
We kindly invite you to contact us directly so we may clarify this matter, as the current claim is misleading and may have serious reputational and legal implications under applicable data protection regulations.
Best regards,
Sylvie PIRAO
Every step of the process was…
Every step of the process was facilitated by the staff of your team
18 kwietnia 2025
Odpowiedź od RenaultEurodrive
Dear Mister MOUTTAPA,
Thank you very much for your kind review.
We are truly pleased to know that every step of the process was smooth and well supported by our team.
Providing clear guidance and attentive service at every stage is exactly what we aim for, and it is wonderful to hear that you experienced just that.
Warm regards,
Nuno de FREITAS
Esay booking from the website
Esay booking from the website. Got confirmation email very quickly. Good choice of car and great rates for long term rental.
Easy document upload process on the website also, even though one document requested was a "certificat of return" that required my company to confirm that I would leave France upon completion of my rental. I am retired, so did not know what to do with this document. Sent email to AutoTT and got a fast response. Good customer support so far.
I would like to update my review eventually once I complete my rental. I assume I will receive another survey then.
16 kwietnia 2025
Odpowiedź od RenaultEurodrive
Dear Sylvain,
Thank you very much for your detailed review.
We are glad to know that you found the booking process easy, the rates competitive, and the confirmation and document upload steps smooth.
We also appreciate your mention of the “certificat of return” and are happy that our team was able to respond promptly and assist you. Clear and timely support is very important to us.
We look forward to hearing your final thoughts once your rental is complete and remain at your disposal throughout your journey.
Warm regards,
Nuno de FREITAS
Long-term customer
I've always had good experiences reserving the vehicle, and pickup and return were convenient and well-planned (at Toulouse-Blagnac), and the staff friendly and accommodating. This goes back many years, with several reservations a year. I much prefer this to a normal car rental, with sketchy vehicles, confusing insurance coverage, long waits, etc.
17 kwietnia 2025
Odpowiedź od RenaultEurodrive
Dear Mister LANGER,
Thank you sincerely for your continued trust over the years.
We are truly honored to count you among our long-term customers and are delighted to know that each reservation has met your expectations.
Your feedback highlights what we aim to offer: a reliable alternative to traditional rentals, and a friendly, efficient service.
It is always a pleasure to serve you.
Warm regards,
Nuno
Satisfied customer
Everything is perfect, never had any problem (2019,2021,2022,2023,2024). + Great relationship with the TTteam in Madrid.
17 kwietnia 2025
Odpowiedź od RenaultEurodrive
Dear Mister HEURTEUX,
Thank you so much for your great review and for your continued trust in AutoTT over all these years! It means a lot to us to see you return again and again.
We are also very happy to hear that you have enjoyed your experience with our team in Madrid — they will be thrilled to know that their work was noticed!
If you ever need anything, feel free to contact us. We will always be here to help you plan your next adventure.
Warm regards,
Nuno de FREITAS
Karl Henning was awesome
Exceptional sales and lease onboarding process from Karl Henning
9 kwietnia 2025
Odpowiedź od RenaultEurodrive
Dear Mister DIAZ,
Thank you for taking the time to leave us a review. I am forwarding your feedback to Karl, as I know he will be extremely happy!
Thank you again!
Filipe de FREITAS
CEO
Odpowiedź od RenaultEurodrive
Dear Madam BROOKER,
Thank you very much for your review. It does mean a lot to us when a customer recognizes our work, and that is
ChatGPT said:
a huge motivator for our entire team. We are so pleased to hear that you had a positive experience with us. Your feedback helps us continue to improve and deliver the best service.
If there is anything else we can do for you in the future, please don’t hesitate to let us know. We look forward to serving you again!
Filipe de Freitas
Great staff
Great staff. Website very easy to use. Fair terms and cancellation policy.
8 kwietnia 2025
Odpowiedź od RenaultEurodrive
Dear Mister POSNER,
Thank you very much for taking the time to share your kind review.
We are pleased to hear that you found our staff helpful, our website user-friendly, and our terms and cancellation policy fair. We appreciate your recognition of the effort we put into making each step of the process as smooth and transparent as possible.
If you have any other questions or need further assistance, please feel free to contact us at any time.
Kind regards,
Filipe de Freitas
The only way to rent (lease) a car in Europe!
I have been using AutoTT leasing for years and I cannot imagine any other way to secure a car on a European vacation. A brand new, fully insured car comes with the easiest pickup, exceptional service a lower price and without the drama and long waits of car rental. We are literally on the road within 10 minutes of arrival. Once you try AutoTT you will never do a traditional car rental again.
5 kwietnia 2025
Odpowiedź od RenaultEurodrive
Dear Madam HARR,
On behalf of the entire Auto-TT team, I would like to thank you for your kind words and for your trust over the years.
We are pleased to know that your experience with our car lease program continues to meet your expectations and that you appreciate the ease and peace of mind it provides. It is rewarding to hear that our efforts to offer an efficient alternative to traditional rentals have made a difference during your travels.
Your satisfaction means a great deal to us, and we remain committed to delivering the same level of service every time you travel.
If you have any other questions or need assistance in the future, please do not hesitate to contact us.
Kind regards,
Filipe de Freitas
We've worked with Renault/Auto-tt since…
We've worked with Renault/Auto-tt since 2013. We've experienced remarkable customer service in France, Spain, and Italy; benefitted from new cars, attentive road service, and a consistent positive experience. We'll be back next year (2026)!
2 kwietnia 2025
Odpowiedź od RenaultEurodrive
Dear Mister Willis,
Thank you for your kind words and for your continued trust since 2013.
We are very pleased to know that your experience with us—across France, Spain, and Italy—has been consistently positive. Providing reliable service is a priority for us, and it is great to hear that this has made a difference for you over the years.
We look forward to welcoming you again in 2026!
Kind regards,
Filipe de Freitas
Could not have been easier!
Could not have been easier!
The online application was crystal clear, pricing easy to understand, uploading the documents was straight forward. Five stars!!!
1 kwietnia 2025
Odpowiedź od RenaultEurodrive
Thank you for the great feedback, Chris! We are glad that everything went smoothly. We hope you enjoy your trip!
If you have any other questions, feel free to contact us.
long time customer
I have been using Renault Eurodrive for years and dealing with ms. Pirao who always replies promptly to my questions and requests, well done.
31 marca 2025
Odpowiedź od RenaultEurodrive
Dear Mister DI GIULIO,
Thank you very much for your kind review and for your continued trust over the years. We're delighted to hear that Madame Pirao consistently provides prompt and helpful service—she truly appreciates your recognition!
It's always a pleasure assisting you, and we look forward to supporting your Renault Eurodrive journeys for many more years to come.
Warm regards,
Filipe,
AutoTT
Very quick responses and very nice…
Very quick responses and very nice people to work with.
We have leased vehicles four times and it has always gone very well. It’s lovely to have a brand new vehicle, have someone pick you up at the airport and have someone explain to you the details of how the vehicle operates. You never get this from a regular Car Rental!
27 marca 2025
Odpowiedź od RenaultEurodrive
Dear Mister NOIA,
Thank you so much for your wonderful review and for choosing AutoTT every time! We are very happy that you have enjoyed our service.
Looking forward to seeing you again soon!
Warm regards,
Filipe
AutoTT
Odpowiedź od RenaultEurodrive
Cher Monsieur LACROIX,
Merci beaucoup pour votre commentaire positif ! Nous sommes ravis d'apprendre que votre expérience avec AutoTT a été excellente.
Nous restons à votre disposition et espérons vous revoir très bientôt.
Bien cordialement,
L'équipe AutoTT
Great Service
I have used Auto-tt Eurodrive for many years and have had great experiences. Very clear booking process and guidance throughout. Great value and beautiful vehicles.
13 lipca 2024
Opinia niezależna
Odpowiedź od RenaultEurodrive
Thank you very much for your kind review and for your continued loyalty to AutoTT Eurodrive over the years. We are delighted to hear that you appreciate our clear booking process, helpful guidance, and the quality and value of our vehicles. Your satisfaction is always our priority, and we look forward to welcoming you back soon.
Filipe de FREITAS (CEO)
Doświadczenie Trustpilot
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