Australian Home Recenzje 20

Odpowiedź od Australian Home

21 godz. temu

Hello Billie,

I’m really sorry to hear about your experience. That’s certainly not the level of quality or support we aim to provide. If your laser marker isn’t working as expected and you haven’t received a response, that’s something we take seriously and need to address.

Please reach out to us again so we can look into this properly and make things right. Your feedback is important, and we appreciate you bringing this to our attention.

Thank you for your patience.

Kind regards

Odpowiedź od Australian Home

22 mar 2026

Hello Elle,

Thank you for your feedback. We’re sorry to hear the Practical Floor Mop was confusing to use and didn’t meet your expectations. The lack of instructions and unclear design are definitely not ideal, and we appreciate you pointing this out.

We’ll share your comments with our product team to help improve the experience. Thank you again for letting us know.

Best regards

Odpowiedź od Australian Home

2 mar 2026

Hello Vickey,

We’re sorry to hear about your experience and that the product and delivery did not meet your expectations. We understand how disappointing it can be when shipping takes longer than expected and the item does not reflect the value you anticipated.

We also regret that you felt unsupported regarding the delivery issue. Your feedback is important to us, and we appreciate you taking the time to share it.

Best regards

Odpowiedź od Australian Home

18 lut 2026

Hello Mim,

We’re sorry to hear about the delay and understand how frustrating this situation must be. Once an order is with the courier, we depend on their updates, but we are continuing to follow up to get more information.

We apologize if our previous replies felt repetitive — we’re waiting on confirmed details so we can provide an accurate update. Please reach out again with your order number so we can review your case directly.

Best regards

Odpowiedź od Australian Home

6 lut 2026

Hello Steve,

Thank you for taking the time to leave such a detailed review. I’m really sorry to hear about your experience and understand how frustrating it must be to receive an item that you ultimately couldn’t use, especially after making the effort to check with plumbing suppliers locally.

You’re absolutely right that Australian bathroom fittings can differ from international thread standards, and in this case the aerator you received isn’t compatible with many Australian taps. We regret that this wasn’t made clear enough before purchase, as it understandably led to disappointment after what should have been a straightforward buy.

We appreciate you acknowledging that delivery and condition were as expected, and we’re genuinely sorry that the product itself didn’t work for your setup. Your feedback is valuable and helps us improve how we describe compatibility to avoid this happening to others.

If you haven’t already, please reach out to us directly so we can look at a suitable resolution for you.

Kind regards

Odpowiedź od Australian Home

4 lut 2026

Hello Karen,

Thank you for sharing your experience. We’re genuinely sorry to hear that the product you received didn’t meet your expectations or match what you saw advertised. That’s not the experience we aim to provide.
Please reach out to our customer support team with your order details so we can assist you directly.

Thank you for your feedback—it helps us improve.

Kind regards

Odpowiedź od Australian Home

1 lut 2026

Hello Marie,

Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience and the frustration it caused.

We aim to be clear and transparent about who we are and how we operate, and it’s disappointing to hear that this didn’t come across to you. Delays and delivery issues—especially when a parcel doesn’t arrive at the correct address—are not acceptable, and I understand how that would impact your trust and overall impression.

Your comments about product quality and delivery have been noted and will be reviewed carefully, as this is not the standard we strive for. We take all feedback seriously, even when it’s difficult to hear, because it helps us identify where we need to do better.

If you’re open to it, our support team would be happy to look into your order and see if there’s a way to address your concerns directly.

Kind regards

Odpowiedź od Australian Home

8 sty 2026

Hello Simon,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the condition of the jewellery box you received and, just as importantly, about the lack of response to your emails. That is not the level of service we aim to provide, and we understand why this has been frustrating.

The issues you’ve described — the missing hinge pin and the defective insert panel — are clearly not acceptable, and we would like the opportunity to make this right. We are not a scam site, and we do offer refunds or replacements when items arrive faulty.

It’s possible that your previous emails were missed or filtered incorrectly, but that is our responsibility, not yours. Please contact us via customer support, and we will prioritise resolving this for you as quickly as possible.

We appreciate you bringing this to our attention and hope we can restore your confidence by properly addressing the situation.

Kind regards

Odpowiedź od Australian Home

8 sty 2026

Hello SV,

We’re very sorry to read about your experience and understand how upsetting it is to be told a parcel was delivered somewhere else and then feel unsupported. That is not how we expect situations like this to be handled, and we apologise for the frustration this has caused.

When a package is marked as delivered to an incorrect address, we should be actively assisting by investigating this with the courier and working toward a resolution — whether that’s locating the parcel, arranging a replacement, or issuing a refund where appropriate. Asking a customer to resolve this entirely on their own is not acceptable.

We are not a scam, and we do want to put this right. If you’re willing, please contact us again with your order number and delivery details so we can urgently review the case and take responsibility for resolving it properly.

Thank you for bringing this to our attention. We hope to have the opportunity to correct this and restore your trust.

Kind regards

Odpowiedź od Australian Home

3 sty 2026

Hello Justin,

Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration caused by the delivery delay and for the automated emails you received before your item arrived — we understand how unhelpful that would have felt.

If you’re still waiting on your order or would like help with a return or refund, please reach out to our support team so we can make this right.

Kind regards

Odpowiedź od Australian Home

28 gru 2025

Hello Kelli,

Thank you for taking the time to leave this review, and I’m really sorry for the frustration this has caused. We completely understand how confusing and disappointing it is to see a parcel move back and forth after it appears to be so close to delivery.

What you’re seeing in the tracking is unfortunately the result of carrier sorting and re-routing errors, which can happen during busy periods like early December. While the parcel is still in transit, that doesn’t make the wait or the lack of clear progress any less frustrating, and we’re sorry our earlier response felt too generic.

Your order is still active in the postal network, but this delay is not the experience we want for our customers. If it hasn’t arrived yet, please reach out to us again with your order number and we’ll follow this up directly with the carrier and discuss next steps with you, including a resolution if needed.

We appreciate your patience and thank you for bringing this to our attention.

Kind regards

Odpowiedź od Australian Home

28 gru 2025

Hello Al,

We’re really sorry to read this and understand why you’d feel frustrated given the lack of response you’ve experienced. That’s not the level of communication or transparency we aim to provide, and we apologise for how this has come across.

Your item has not been intentionally withheld, and we would like the opportunity to properly look into your order and resolve this for you as quickly as possible. Please contact us again with your order number, and we will prioritise your case to either confirm delivery status or arrange an appropriate resolution.

We genuinely regret the frustration this has caused and appreciate you raising your concerns publicly so we can address them.

Kind regards

Odpowiedź od Australian Home

25 lis 2025

Hello Michelle,

Thank you for taking the time to share your feedback. I’m truly sorry to hear that the suction cup isn’t adhering properly to your tiled surface. When tiles have deeper grout lines or uneven spacing, standard suction cups can struggle to create a full seal, which sounds like what happened here.

Your point about having adjustable cups is very helpful, and I’ll make sure this is passed along to our product team for review. In the meantime, I’d really like to make this right for you. Please reach out to us with your order details so we can arrange a replacement option or a refund, whichever you prefer.

Thank you again for bringing this to our attention.

Best regards

Odpowiedź od Australian Home

19 lis 2025

Hello D Bilderbeck,

Thank you for bringing this to our attention. I’m truly sorry to hear that your order was marked as delivered to a parcel locker instead of your supplied address, and that you weren’t able to reach us—this is not the experience we want for our customers.

I’d like to resolve this for you as quickly as possible. Could you please provide your order number and any tracking details you have? We will investigate the delivery error with the carrier and make sure you receive your item or a suitable resolution.

Thank you for giving us the chance to make this right.

Best regards

Odpowiedź od Australian Home

19 lis 2025

Hello Julie,

Thank you for sharing your concerns. I’m sorry to hear about your experience, and I understand why you’re frustrated. We take allegations like this very seriously. While we know your trust has been shaken, I want to reassure you that we are here to address your situation directly and transparently.

Please contact us with your order number so we can investigate what happened and work toward a resolution. If you’ve already emailed us, feel free to resend your details so we can locate your message and respond promptly.

We appreciate you bringing this to our attention and giving us the opportunity to look into it properly.

Kind regards

Odpowiedź od Australian Home

14 lis 2025

Hello trapezoid,

Thank you for taking the time to share your experience, and I’m truly sorry for the frustration and inconvenience this has caused you. What you’re describing is absolutely not the experience we want anyone to have.

Receiving the wrong item is disappointing on its own, but having to deal with unhelpful responses and no clear way to resolve the issue makes it even worse, especially considering your recent surgery and the need for the shower head holder.

I understand how upsetting it must be to be shown a generic delivery photo without any real assistance. You should never be left to chase down an uncontactable shipping company, and you certainly shouldn’t feel abandoned after reaching out multiple times.

If you’re open to it, please share your order details with me here, and I’ll do everything I can to look into this personally and work toward a proper resolution. You deserve to receive the product you paid for or a refund if that isn’t possible.

Thank you again for bringing this to our attention. I hope we can make this right for you.

Best regards

Odpowiedź od Australian Home

10 lis 2025

Hey Agnes,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and understand your frustration regarding the size and return process. Our goal is to provide clear, accurate product descriptions and images, and it’s disappointing to hear that this wasn’t your experience. We’ll be reviewing the product listing to ensure that the dimensions and photos are fully transparent for future customers.

Regarding the return process, we recognize that international returns can be inconvenient, and we’re currently working on solutions to make this simpler and more affordable. If you haven’t already, please reach out to our customer service team again with your order details — we’d like to look into your case directly and see how we can make this right.

We appreciate your feedback as it helps us improve both our products and service.

Best regards

Odpowiedź od Australian Home

7 lis 2025

Hey Patt,

We’re very sorry to hear about your experience and completely understand how disappointing this must have been. What you’ve described is far from the standard we strive for, and we take feedback like this seriously. We’ll be thoroughly reviewing what went wrong with your order and the communication you received to ensure this doesn’t happen again.

Thank you for taking the time to share your experience — it helps us identify where we need to do better.

Best regards

Odpowiedź od Australian Home

3 paź 2025

Hello Leonie,

We're genuinely sorry to hear about your experience and completely understand your frustration. Receiving a broken product after a wait is incredibly disappointing, and it's clear we fell short of your expectations—and our own standards.

While we did issue a partial refund, we recognize that it didn’t make up for the inconvenience or the unusable item. That’s not the kind of outcome we aim for, and we’re sorry it left you feeling this way.

We appreciate your feedback—it helps us improve. If there's anything further we can do to make this right, please don’t hesitate to reach out directly.

Kind regards

Odpowiedź od Australian Home

22 wrz 2025

Hey Peter,

We're really sorry to hear about your experience trying to reach us. That’s definitely not the impression we want to give. We recently had some issues with our phone line, and we understand how frustrating that can be.

Please know that we're a legitimate business and are actively working to resolve this. In the meantime, feel free to reach out to us via customer support. We'd really appreciate the chance to assist you directly and clear up any concerns.

Thanks for bringing this to our attention.

Kind regards