Popped into the Shop in Edinburgh without an appointment & left having purchased our wedding rings… Shona was yet again absolutely fantastic help in choosing our wedding rings. Very professio... Zobacz więcej
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We were visiting Chester, and made a purchase of a Diamond ring, which is to be a birthday present for my wife. Polly was extremely helpful and gave us lots of advice, regarding size, quality of st... Zobacz więcej
Michael at the Meadowhall branch is fantastic. After stopping and taking a look in the window, Michael popped out to see if he could help us in a friendly and no pressure way. After spending a little... Zobacz więcej
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I was away on holiday when my ring was dispatched so I rescheduled the delivery to today, July 1st. It was less than 2 weeks before my order was sent which was really good because I wasn't expecting... Zobacz więcej
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Informacje dotyczące firmy
O Austen & Blake
Napisane przez firmę
Our mission
Austen & Blake is a luxury diamond jeweller established to make custom-made jewellery accessible, approachable and affordable for everyone.
We’re here to celebrate your occasion with you. From engagement rings to wedding rings, special occasions or everyday looks, our team works closely with you to bring your vision to life. Every piece is one-of-a-kind and unique to you.
With expert craftsmanship and trusted guidance, we’ve helped over 20,000 happy customers create their dream designs. Plus, you could save up to 60% compared to high-street jewellers as every piece is made-to-order.
Discover our full range at www.austenblake.com or visit one of our 15+ locations across the UK, as well as in Ireland, Australia and New Zealand.
Dane kontaktowe
8 Greville Street, EC1N 8SB, London, Zjednoczone Królestwo
- 020 7660 1529
- service@austenblake.com
- austenblake.com
4,6
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 86% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I bought a beautiful tennis bracelet as…
I bought a beautiful tennis bracelet as a gift from my daughter to my wife Wife for her birthday and my wife absolutely loves it. The packaging is really classy and the service has been excellent.
18 czerwca 2026
Odpowiedź od Austen & Blake
Hello Ian,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
I ordered my wedding ring and it came…
I ordered my wedding ring and it came beautifully packaged. The engraving on the ring design was beautiful
Very happy with it, and will order from there again
15 czerwca 2026
Odpowiedź od Austen & Blake
Hello Tina,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Odpowiedź od Austen & Blake
Hello,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Sheffield team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Excellent customer service and…
Excellent customer service and selection of rings. A really enjoyable experience picking our wedding rings
28 czerwca 2026
Opinia niezależna
Odpowiedź od Austen & Blake
Hello Sarah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Glasgow team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Odpowiedź od Austen & Blake
Hello Jodi,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our London team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
The ring exceeded all my expectations
I was away on holiday when my ring was dispatched so I rescheduled the delivery to today, July 1st. It was less than 2 weeks before my order was sent which was really good because I wasn't expecting it to arrive so soon. The ring exceeded all my expectations. It is absolutely beautiful and I am so pleased with it. I chose 9ct white gold. The tiny diamonds really sparkle ✨️ and the pattern is so delicate ♥️
I would definitely recommend Austen & Blake and I will be placing other orders in the new future 😀
1 lipca 2026
Opinia niezależna
Odpowiedź od Austen & Blake
Hello Donna,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
From the start of searching for a…
From the start of searching for a engagement ring to the end product was lovely.
I was kept informed every step of the way about the ring going into production.
The finished article is just beautiful.
Very very happy with my choice, thanks Chris
17 czerwca 2026
Odpowiedź od Austen & Blake
Hello Chris,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our London team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Kyrie was really helpful in my…
Kyrie was really helpful in my experience and a pleasure to have an appointment with.
1 lipca 2026
Opinia niezależna
Odpowiedź od Austen & Blake
Hello Max,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Southampton team, especially Kyrie!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Odpowiedź od Austen & Blake
Hello Jak,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Severely delayed service and poor communication throughout
Me and my partner dropped my ring off on 14th May for resizing and were advised the lead time would be 14–21 working days. It is now 30th June and we still do not have the ring, nor have we received any meaningful communication throughout the process.
We called before the 21 working day period was up and were told the ring was right on schedule. However, once that timeframe passed, we were met with excuse after excuse, with the ring repeatedly going through further “checks”. We were then told it would be dispatched today, only to call for an update and be informed there has now been another delay.
What has been most disappointing is not just the delay itself, but the complete lack of clear and proactive communication. We would have been far more understanding if we had been kept properly informed throughout.
The customer service is, without question, the worst we have experienced. We are deeply saddened, as this was meant to be one of the most exciting times in our lives, but this experience has really taken away from that. Although the ring itself is perfect, we would strongly advise caution when purchasing from here due to the poor customer experience.
We expected more urgency and accountability once complaints were raised, but unfortunately that has not been the case.
30 czerwca 2026
Opinia niezależna
Odpowiedź od Austen & Blake
Hello Millie,
Thank you for taking the time to leave your detailed feedback. We are sorry to hear that the resizing of your ring has taken longer than estimated along with the experience with communication causing frustration during such an important time.
We understand and apologise for your disappointment. We have sent you a request for some further details. Could you respond to that providing the details used to place the order?
Kindest Regards,
The Austen & Blake Team
Wonderfully simple, thanks Hannah!
An exciting and nervous purchase made stress free, simple and easy by Hannah from start to finish.
Clearly explained every aspect of buying a ring, from store to manufacture to collection.
Thanks for all your help! Will recommend to all! :)
30 czerwca 2026
Opinia niezależna
Odpowiedź od Austen & Blake
Hello,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our New Castle team, especially Hannah!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Quality, Value, Customer service
16 czerwca 2026
Odpowiedź od Austen & Blake
Hello,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Norwich team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Products brilliant
Products brilliant. Staff in store brilliant.
Progress updates very poor. I had to follow up. Website said from order to arrival 2-3 weeks. Took 1 month so plans needed changing
22 czerwca 2026
Alyssa was so helpful and found the…
Alyssa was so helpful and found the perfect ring for me. Thanks
29 czerwca 2026
Opinia niezależna
Odpowiedź od Austen & Blake
Hello Jade,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Sheffield team, especially Alyssa!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Poppy was so patient and helpful whilst…
Poppy was so patient and helpful whilst we made our decision, she had lots of helpful information and made us feel very comfortable :)
29 czerwca 2026
Opinia niezależna
Odpowiedź od Austen & Blake
Hello Amy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Poppy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Popped into the Shop in Edinburgh…
Popped into the Shop in Edinburgh without an appointment & left having purchased our wedding rings…
Shona was yet again absolutely fantastic help in choosing our wedding rings.
Very professional, kind & a great sense of humour as she’ll remember our banter together I’m sure :)
Slàinte Shona!
Cheers
Wendy & Gary x
6 czerwca 2026
Opinia niezależna
Odpowiedź od Austen & Blake
Hello Gary,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team, especially Shona!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Made my first ring trying on experience…
Made my first ring trying on experience as one I will remember forever. Me and my friends booked an appointment to have a look at engagement rings and Jean looked after us so well. We were taken into their vip room with a glass of Prosecco on arrival. Jean took the time to understand the shape of ring I liked and that suited me. It was such a great experience having my best friends there helping me with my decision. Jean took all my sizing and emailed everything straight over to my boyfriend so he has everything he needs to order the exact ring I want.
I would 100% recommend and to take your best friends with you as we all had an experience we will remember forever.
Thank you Jean and the team!!
27 czerwca 2026
Opinia niezależna
Odpowiedź od Austen & Blake
Hello Faith,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Jean!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
I would not recommend this jewelers
I would not recommend this jewelers.
We put a deposit on a ring that was to be custom made. I had to initiate contact on 3 occasions as they had failed to contact us. When they finally got back with a quote for the ring it was much more expensive than promised and the discount that was also promised was not given.
I would not recommend this company.
12 grudnia 2025
Opinia niezależna
Odpowiedź od Austen & Blake
Hello Elaine,
Thank you for taking the time to leave a review. We're sorry to hear that your experience with your custom ring order did not meet your expectations, especially considering the communication during the process and the final pricing.
We apologise for this disappointment and frustration.
Kind Regards, ,
The Austen & Blake Team
Exceeded my expectations!
Austen & Blake in Southampton exceeded my expectations. I felt special from start to finish. Their choice of rings is huge and customizable. So much better than a traditional, high street jewellers. I can definitely recommend them.
27 maja 2026
Opinia niezależna
Odpowiedź od Austen & Blake
Hello Sharon,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Southampton team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Thank you Poppy!
We had an appointment today with Poppy, she was so helpful and we had so much fun designing a ring together. We really appreciated how knowledgable she was and how she guided us through the process during our appointment. Would definitely recommend her to anyone!
28 czerwca 2026
Opinia niezależna
Odpowiedź od Austen & Blake
Hello Luke and Dharma,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Poppy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
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