Aurora Expeditions Recenzje 

302
•
Wynik TrustScore: 4.5 na 5

4,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Well organised, friendly and cheerful staff who know their stuff (whether Sommeliers, experts on Ancient Greek mythology or head chef’s knowledge of gluten free meal requirements). Can’t fault them. F... Zobacz więcej

Oceniono na 5 z 5

The core of the experience was the expedition director and his team. Howard was a calming force and spoke genuinely, thoughtfully, and confidently about our excursions and activities. What a great w... Zobacz więcej

Oceniono na 5 z 5

The whole adventure was fabulous right from when their booking staff got the details through to the drop off in Iceland. All the exhibition leaders very very knowledgeable and obviously enjoyed their... Zobacz więcej

Oceniono na 5 z 5

The people involved in handling the whole program from arrival in Lisbon to departure from Amsterdam. Fran was there at every step to guide us old folks, telling us to stay on the ship or watching out... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Przewozy statkiem
  2. również w kategorii:
  3. Agencja wyjazdów sportowych
  4. Biuro podróży
  5. Organizator turystyki
  6. Sporty ekstremalne

Napisane przez firmę

Aurora Expeditions is an Australian-owned adventure company specialising in small group expedition-style travel to polar regions and other wild and remote places. We offer travellers the chance to have an intimate experience in these regions with its small ships and flexible, innovative itineraries. With a history of pushing the boundaries of expedition travel, Aurora Expeditions is proud to have pioneered a number of activities such as scuba diving and climbing in Antarctica. The majority of voyages now offer adventure options such as mountain climbing, sea kayaking, photography and camping in various locations; while Aurora's expert naturalists, historians, staff and crew help to unlock the wonders of these special places.

Our Approach

Napisane przez firmę

Pioneering Expedition Travel to the Heart of Nature
From the start, Aurora Expeditions was destined to be different. Our passion for adventure, exploring wild places and sharing the experience with friends burns just as brightly as it did 28 years ago, as does our preference for small-group, personal expeditions. Each expedition is accompanied by an expedition team we believe are the world’s best. Remote area specialists, their onboard lectures entertain and expand your knowledge. Whether you’re joining us for the first time or returning for another thrilling adventure, our original goals remain unchanged. Explore wild places that stir the soul, offer personal attention on unforgettable expeditions and welcome new friends into the Aurora family.
Small Groups are Best
We believe that small groups are best. Unlike larger vessels, our smaller ice-strengthened ships allow us the flexibility to land when the best opportunities present themselves. In turn our passengers can experience nature at its very best; maximising time spent exploring ashore.
Expert Guides
Our highly acclaimed expedition specialists are some of the best in the business. Many are recognised world leaders in their fields and enthusiastically share their knowledge to ensure that each moment you spend with us is interesting and educational.
Flexibility and Freedom
We stop for breaching whales! Our itineraries are designed with flexibility in mind. If weather or sea ice block our way, we always have a Plan B, C and D! We're always on the look out for new places to explore and we're not afraid to adjust our schedule if we stumble upon an unexpected wildlife display.
Environmental sensitivity and enrichment
We helped develop international environmental guidelines for the polar regions we visit, and consciously limit the number of people we take to our destinations. The more our remote area specialists share their knowledge about the natural environments we encounter, the more rewarding your experience.
Our Spirit of Adventure
We were the pioneers of some previously unheard of activities such as polar diving, polar kayaking and camping on the ice in Antarctica. Photograph ice-tipped peaks in Patagonia, scuba dive or snorkel amidst glistening icebergs, sea kayak with whales or enjoy a feast of tundra berries. No matter where we are in the world, we encourage a true sense of exploration.
Our Experience
It's been more than 25 years since our co-founders, Greg and Margaret Mortimer, first started taking small groups of friends and keen travellers to Antarctica. Aboard small, ice-strengthened vessels, they took groups of intrepid explorers to places that few, if any, had been before, pioneering a long list of 'firsts' along the way.
Full Service Travel Agency
We operate an accredited travel agency offering friendly, one-on-one service and deep expertise. We plan comprehensive itineraries that complement our expedition to remote places, so no matter where you’d like to go, we can suggest the best things to see and do to make your expedition even better. So why not add a Patagonia Discovery Trek, take a self-driving tour around Iceland or add a stopover at the mysterious Easter Island?
Added Extras
Whether it’s a polar jacket and photo book to keep; flights for our Fly/Sail Antarctic program; pre/post voyage accommodation in South America; or high Arctic activities in Longyearbyen, our inclusions are what most others would consider extras.

Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

302 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(302)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 48

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Wonderful ship

Wonderful ship; fantastic expedition guides! Very cooperative weather and an experience beyond our wildest dreams! Do whatever else you want

8 lutego 2026
Logo Aurora Expeditions

Odpowiedź od Aurora Expeditions

Dear Leeann,

Thank you for your review.

We are pleased to hear you enjoyed our beautiful ship and the expertise and enthusiasm of our Expedition Team.

We hope to have the pleasure of welcoming you onboard again for another adventure in the future.

Kind regards,

Bruna Gaggio
Customer Relations Manager

Oceniono na 5 z 5

Fantastic experience

Fantastic experience. The crew was extremely attentive. The food was very good. South Georgia Island was exceptional. We actually got to land on Elephant Island which was a lifelong dream of mine. Highly recommended.

21 listopada 2025
Logo Aurora Expeditions

Odpowiedź od Aurora Expeditions

Dear Paul,

Thank you for your 5-star review.

We're thrilled that you were able to land on Elephant Island and fulfil a lifelong dream. Moments like these are truly special, and we're honoured to have been part of that experience.

We hope to welcome you onboard again for another unforgettable adventure with Aurora Expeditions.

Kind regards,

Bruna Gaggio
Customer Relations Manager

Oceniono na 5 z 5

Unforgettable experience!

This trip was a once in a lifetime trip! The itinerary was originally the reason I choose this trip and I wasn't disappointed! It was so interesting!
The expedition team was very professional with an incredible knowledge, and always trying to help with a very positive attitude.
The hotel team was also amazing. Food, cabins, bars. We couldn't have been more spoiled!
Citizen science team also give us a wonderful experience and share their knowledge with us with infinite patience!
I am thinking to make this trip again next year!

8 lutego 2026
Logo Aurora Expeditions

Odpowiedź od Aurora Expeditions

Dear Thalia,

Thank you for your wonderful feedback.

We're thrilled to hear that your voyage lived up to your expectations and that the itinerary made for such a memorable, once-in-a-lifetime experience.

We're especially pleased that you're already thinking about joining us again next year! There is always something new to discover, and we would be honoured to welcome you back onboard.

Kind regards,

Bruna Gaggio
Customer Relations Manager

Oceniono na 5 z 5

Amazing Experience with Aurora

Great ship, Sylvia Earl, crew and staff. All Aurora staff was incredible and knowledgeable, and helped in making for a fantastic vacation. Cabins were spacious, and always clean. Great selection and variety of food. Very comfortable public areas, including restaurant, bars, and library.

1 listopada 2025
Logo Aurora Expeditions

Odpowiedź od Aurora Expeditions

Dear Derek,

Thank you for your wonderful review!

We truly appreciate you taking the time to share your experience, and we hope to welcome you back onboard our ships in the future.

Kind regards,

Bruna Gaggio
Customer Relations Manager

Oceniono na 4 z 5

We enjoyed our trip very much

We enjoyed our trip very much. The staff was really great. The food was good.
Sometimes the groups seemed too large for the guides to handle well. We were a bit disappointed that when we stayed in hotels we were on our own foe meals...Vantage which we loved, always provided us dinner at the hotel.
Life on ship was great and we liked the choices of tours...all in all a thumbs up experience and would book again...although seemed fairly pricey compared , again to Vantage.
Would also like the promised link to the ship photographers pictures.

9 czerwca 2026
Logo Aurora Expeditions

Odpowiedź od Aurora Expeditions

Dear Patti,

Thank you for your sharing your feedback.

We are delighted to hear that you enjoyed your expedition and that you are considering travelling with us again in the future.

Regarding the voyage photos, the link will be emailed to you as soon as it becomes available.

We look forward to welcoming you back on another Aurora Expeditions voyage in the future!

Kind regards,

Bruna Gaggio
Customer Relations Manager

Oceniono na 5 z 5

This was the best expedition cruise of…

We were on the New Zealand subantarctic islands cruise in January 2026. This was the best expedition cruise of the 5 that I have been on. The expedition team was very engaged with the passengers and even sat with us at lunch or dinner. The team was knowledgeable and did their best to maximize our times off the ship and our learning on the ship.
Our cabin was very big for being one of the lower deck cabins. We had room for a sofa and had a balcony. The bathroom floor was heated!
All of the staff - waiters, front desk, housekeeping, everyone else was efficient, accommodating, and the best overall staff I have seen on an expedition cruise.
Highly recommend Aurora.

2 stycznia 2026
Logo Aurora Expeditions

Odpowiedź od Aurora Expeditions

Dear Patrice,

Thank you for your review and recommendation.

We are delighted to hear that this was the best expedition cruise of the five you have experienced. It is especially rewarding to know that our expedition team and onboard crew contributed so positively to your journey.

We look forward to welcoming you onboard another adventure in the future.

Kind regards,

Bruna Gaggio
Customer Relations Manager

Oceniono na 4 z 5

Your staff was great and did the best…

Your staff was great and did the best they could with weather conditions that were rougher than expected.
We fully expected that there might be issues with a brand-new ship. However, we were disappointed that some things malfunctioned "due to the ship rocking in the waves" (according to top staff members). This on a ship that I would have expected to be designed to operate in fairly rough seas.

9 czerwca 2026
Logo Aurora Expeditions

Odpowiedź od Aurora Expeditions

Dear Larry,

Thank you for your feedback.

We are pleased to hear that our crew looked after you well and worked hard to deliver the best possible experience despite the challenging weather conditions encountered during your voyage.

We hope to welcome you back for another voyage in the future!

Kind regards,

Bruna Gaggio
Customer Relations Manager

Oceniono na 5 z 5

Great experience for an expedition style trip of a lifetime

I spent a great deal of time researching expeditions to Antarctica and I’m so grateful that I chose Aurora Expeditions! From the initial booking until arriving back to the airport in Ushuaia heading home I felt well taken care of. The pretrip hotel was beautiful and the day tour prior to boarding was a fun way to get to know some of your fellow travelers and see some of the surrounding areas.
I traveled solo and booked a solo cabin but felt like the crew did an amazing job of making everyone feel like we were all already long time friends!! I appreciate the eco conscious approach to sailing and visiting Antarctica while still making sure we experienced as much of it as we safely could. I enjoyed having the options for kayaking/paddling, snorkeling and scuba diving, but you should definitely sign up early because spots fill quickly. Learning about the history and nature of the continent from the expedition team was very interesting, you can tell everyone was excited to share what they have learned.
I would highly recommend this company for anyone interested in a small ship expedition style adventure.

21 lutego 2026
Logo Aurora Expeditions

Odpowiedź od Aurora Expeditions

Dear Jen,

Thank you for your wonderful review and for choosing Aurora Expeditions for your Antarctica adventure.

We are pleased to hear that your experience exceeded expectations throughout the entire journey and appreciate your recommendation.

We hope to have the pleasure of welcoming you back onboard for another adventure in the future.

Kind regards,

Bruna Gaggio
Customer Relations Manager

Oceniono na 5 z 5

The commitment of all the staff on…

The commitment of all the staff on board to ensure you have the best, safest, most engaging adventure.

26 maja 2026
Logo Aurora Expeditions

Odpowiedź od Aurora Expeditions

Dear Henrietta,

Thank you very much for your 5-star review.

We are delighted to hear that the dedication and commitment of our onboard team contributed positively to your voyage experience.

We look forward to welcoming you onboard again for another unforgettable voyage in the future.

Kind regards,

Bruna Gaggio
Customer Relations Manager

Oceniono na 5 z 5

Beautiful new ship and a most excellent…

Beautiful new ship and a most excellent heipful, smiley crew!

24 maja 2026
Logo Aurora Expeditions

Odpowiedź od Aurora Expeditions

Dear Gillian,

Thank you for your wonderful feedback. We are delighted to hear you enjoyed the service onboard and our new ship.

We hope to welcome you back for another voyage in the future!

Kind regards,

Bruna Gaggio
Customer Relations Manager

Oceniono na 5 z 5

Wonderful expedition staff and crew

Wonderful expedition staff and crew. Nice ship and excellent cabins.

16 maja 2026
Logo Aurora Expeditions

Odpowiedź od Aurora Expeditions

Dear Errol,

Thank you for your lovely feedback.

Your kind words mean a great deal to us.

We hope to welcome you back for another voyage in the future.

Kind regards,

Bruna Gaggio
Customer Relations Manager

Oceniono na 5 z 5

The staff was fantastic and the…

The staff was fantastic and the exploration guides were amazing

15 maja 2026
Logo Aurora Expeditions

Odpowiedź od Aurora Expeditions

Dear Julia,

Thank you so much for your wonderful feedback.

We hope to welcome you back on our ships again in the future!

Kind regards,

Bruna Gaggio
Customer Relations Manager

Oceniono na 5 z 5

Excursions were all above expectations

Excursions were all above expectations. Preferred our extended visit to Tangiers in place of Gibraltar. The ship's crew and service were great.

14 maja 2026
Logo Aurora Expeditions

Odpowiedź od Aurora Expeditions

Dear Dennis,

Thank you so much for your 5-star review.

It is great to know that you appreciated the extended visit to Tangier in place of Gibraltar.

Thank you as well for your kind comments about our crew and service onboard.

We hope to welcome you aboard our ships again for another memorable journey.

Kind regards,

Bruna Gaggio
Customer Relations Manager

Oceniono na 5 z 5

The people involved in handling the…

The people involved in handling the whole program from arrival in Lisbon to departure from Amsterdam. Fran was there at every step to guide us old folks, telling us to stay on the ship or watching out for us when we left the ship. The entire crew were wonderful - helpful and friendly - the various staffs made the trip for us.

15 maja 2026
Logo Aurora Expeditions

Odpowiedź od Aurora Expeditions

Dear Donna,

Thank you so much for your wonderful feedback and for your kind words about Fran and the crew.

We hope to welcome you back onboard again in the future!

Kind regards,

Bruna Gaggio
Customer Relations Manager

Oceniono na 2 z 5

Environmental Evangelism

My wife and I travelled aboard the Douglas Mawson on Aurora’s “Epic Antarctica: Crossing the 7th Continent” trip, from Dunedin in New Zealand to Ushuaia in Argentina, for 32 cruise nights from early February 2026.
We have previously cruised with APT, Uniworld, Seabourn, Silversea, Regent and American Cruise Lines.
The trip cost US$43,036 each, or about AU$2,000 a night.
Notwithstanding luxury-level fares, Aurora does not compare favourably with other luxury cruise lines.
Drinks (wine, beer and soft drinks) are not included except at dinner. Bar prices are in USD and not cheap.
Gratuities are not included in the fare. There is no self-service laundry.
Aurora required passengers to complete a health information form, to be signed by a doctor. The information sought is essentially a medical history including all current medications. I refused on the grounds that it was an invasion of privacy and contrary to the Privacy Act.
I was invited to speak to their doctor by telephone, who called from South Africa. I advised that we had no mobility, respiratory or allergy issues that would affect our ability to take the trip, and refused any additional information. I asked her the purpose of collecting information on other health matters. She acknowledged it had no purpose.
Aurora is motivated by environmental evangelism. Its mission is to:
“Create lifelong ambassadors for the planet”
It was like being at a Baptist religious event from which there is no escape, where the objective is to recruit us to the church to save our souls.
Most of the Expedition staff viewed passengers as necessary to enable them to pursue their passion, but were otherwise not a priority.
On a shore expedition, I was taking photos of a seal which started to move a bit. Two Expedition staff started yelling at me to move away. When I didn’t move immediately, one threated to come and physically move me. As it happens, I am a retired veterinarian and probably know more about animal stress than they do. (Had this occurred in Australia, I would have considered lodging a formal complaint about threatened violence.)
On another occasion I was told by an Expedition staff member that I could not walk along a certain stretch of land because it was an ASPA area. However, she then walked across it herself.
On the last night wrap up, the Expedition Leader read out complimentary comments about members of the Expedition team, written by fellow Expedition team members. It was unbelievably self-indulgent, with no input from passengers.
At the end, almost as an afterthought, there was a brief acknowledgement that it was the paying passengers who made it all possible. One even candidly implied that the passengers were quite strange for spending so much money, but was thankful that they did.
We will not be travelling with Aurora again and we will not be recommending it to our friends who travel.
Aurora’s journeys are not good value for money, and its environmental evangelism is not welcome. The opinion of travel companies is no more welcome than the opinions of actors and sportspeople.

12 marca 2026
Opinia niezależna
Logo Aurora Expeditions

Odpowiedź od Aurora Expeditions

Dear David,

Thank you for taking the time to share your feedback regarding your recent voyage aboard the Douglas Mawson.

We are sorry to hear that some aspects of your experience did not meet your expectations.

With respect to the medical assessment process, we would like to clarify that medical forms are a mandatory requirement for all guests travelling with Aurora Expeditions and form part of the Terms & Conditions agreed to at the time of booking.

As we operate in some of the world’s most remote regions, where access to medical facilities and evacuation options can be extremely limited, these assessments are in place to help ensure the safety and wellbeing of all guests onboard.

The purpose of the medical form is not to intrude on guest privacy, but rather to allow our dedicated medical team to assess fitness for expedition travel in these unique environments. All medical information provided is treated as sensitive personal information, reviewed only by qualified medical professionals, and handled in accordance with strict privacy and data protection obligations.

We also appreciate your comments regarding onboard culture and expedition operations. Aurora Expeditions was founded on expedition travel principles that include education, conservation and environmental stewardship, which form part of the experience for many of our guests travelling to these fragile and protected regions. Shore landing procedures and wildlife interaction guidelines are designed to comply with IAATO regulations and environmental protection protocols that all expedition operators in Antarctica are required to follow.

While we understand that this style of expedition travel may not suit every traveller’s expectation, we do appreciate you travelling with us and sharing your perspective.

Kind Regards,

Bruna Gaggio
Customer Relations Manager

Oceniono na 5 z 5

Great Expedition

A very well run expedition with professional, knowledgeable and courteous staff.

28 marca 2026
Logo Aurora Expeditions

Odpowiedź od Aurora Expeditions

Dear David,

Thank you for your 5-star review.

We’re delighted to hear you enjoyed your expedition and found our team professional, knowledgeable and courteous throughout your journey.

We appreciate you travelling with Aurora Expeditions and hope to welcome you onboard again in the future.

Warm Regards,

Bruna Gaggio
Customer Relations Manager

Oceniono na 1 z 5

There’s a lot of information about the…

There’s a lot of information about the voyage but oddly enough, they fail to mention how if you don’t bring pants that are up to their standards, you’re not getting on the zodiac

Considering everything is done on the zodiac, it feels like a pretty important piece of information to clarify.

Then they force you to their shop where the lady tells you “yeah it happens a lot”

Ridiculous.

if you’re gonna charge tens of thousands of dollars, please provide required gears

Don’t believe the customer service’s reply, they never offered a loaner pair. We asked for it and they said no.

They offered to refund so that we take the review off and then proceeded in never refunding us

15 stycznia 2026
Opinia niezależna
Logo Aurora Expeditions

Odpowiedź od Aurora Expeditions

Hi François,

When we connected after your return, my intention was to better understand your experience and specifically how the requirement for waterproof pants may not have been clear ahead of your voyage. As discussed, this information is included in our pre-departure materials and final travel documents, as waterproof pants are required for participation in all expedition landings.

During our conversation, and recognising the frustration this situation caused you, I offered to refund the cost of the waterproof pants as a gesture of goodwill. This was extended purely on a compassionate basis to acknowledge the inconvenience you experienced.

I can confirm that the USD $198 you paid for the pants purchased in our onboard gift shop has been processed back to your account.

We sincerely apologise for the delay and appreciate you taking the time to share your feedback with us.

Kind Regards,

Bruna Gaggio
Customer Relations Manager

Oceniono na 5 z 5

A truly magical Antarctic Expedition

We recently completed a 23-day expedition to Antarctica on the M/V Sylvia Earle, booked through Explore/Aurora Expeditions. As someone who has travelled extensively, I found this to be a standout experience in every way. We had to make our own way Ushuaia via Buenos Aires (direct with BA), and then a one night stop-over. Return was again via Buneos Aires to London with Iberia with a short stop-over at Madrid. We booked our own international flights and the local flights via Explore/Aurora. The local flights with Aerolíneas Argentinas are chaotic and likely to change, so give yourself plenty of time.
The Ship & Facilities: The Sylvia Earle (launched 2022) is a purpose-built vessel with a unique X-Bow that made the Drake Passage crossings much smoother. Onboard, the 15 Zodiacs ensured we could make landings or cruises twice daily (excluding the sea days). Warm padded inner and waterproof outer jackets were provided for us to keep and tall “wellies” and walking polls for the wet landings. They are very environmentally conscious, and we have to wash our boots and polls for each disembarkation and embarkation via the mud room. There was a sauna and top-deck heated Jacuzzis for relaxing after your polar plunge (which only the crazy ones did).
For photographers, this itinerary is a dream. We experienced 18–24 hours of daylight, allowing for endless opportunities to capture the “porpoising” penguins, grounded icebergs, amazing scenery, and nesting albatross. Grant, the ships photographer provided a collection of his photos for you to download from library’s laptop, and Daisy, another professional photographer, gave lectures and workshops on how to take better photographs. Rune, our Norwegian expedition leader and his 20+ team took excellent care of us all, almost half the passengers were from the US with quite a few single women, so although the ships total capacity is about 130, there were only 99 of us. Captain Andrus was excellent and got us through the Drakes passage and some narrow channels without hitting any big bergs and sinking us !!
Highlights included crossing the Antarctic Circle (66°33' south), Christmas day inside the Circle at Margaret Bay, passing through the Gullet and Lemaire Channels, visiting South Georgia (Cooper’s Bay, Grytviken, Rookery Point, Stormness and Salisbury Plain) and the Falkland’s (Port Stanley, Gypsy Cove, Saunders and West Point). We saw incredible wildlife close-up, including Adélie, Chinstrap, Gentoo penguins and various seals as well as humpback whales in Antarctica; as well as Kings, Maccaroni, Magellanic, and Rockhopper penguins and Commerson’s dolphins in South Georgia and the Falkland’s.
It is an expensive undertaking, and flights are an additional cost, but for a “once in a lifetime” experience, it is worth every penny. If you are a regular customer of Explore (UK), be sure to check for loyalty discounts—we were able to secure 10% off our booking.

19 grudnia 2025
Opinia niezależna
Logo Aurora Expeditions

Odpowiedź od Aurora Expeditions

Dear John,

Thank you for your kind review. We are delighted to hear that your journey onboard the M/V Sylvia Earle exceeded your expectations.

It’s wonderful to know that you enjoyed the ship, its facilities, and the environmentally conscious measures we take onboard. We’re also thrilled that our expedition team were able to make your experience both enjoyable and memorable.

We look forward to the opportunity of welcoming you back on board in the future.

Warm regards,

Bruna Gaggio
Customer Relations Manager

Oceniono na 1 z 5

What a shocker

What a shocker. Mawsons Antarctica. Buyer beware. Unsure where to start. I have gone more into depth in the review further on. Suffice to say they talk a big game with their " proposed " itinerary but deliver a fraction of what is promised. The company will hide behind the premise that adventure sailing is dependant on weather etc but this trip was a total joke. As you can read below, there was a lot promised and nothing delivered except days bobbing around an endless ocean in the futile hope the sea ice may dissipate at a time of year they should have been aware this could be a problem. Many other companies who travel to this region dont even bother going till January/ February for this reason. Apart from the failure to achieve virtually all of trips main objectives, this was accentuated by the expedition leader having a medical episode and forcing us to abandon our time in Sub Antarctic islands to rush to an appropriate medilift point. Throw in facilities on a new boat not working and bullying by expedition team member and the whole thing was shameful.
As a further insult, Aurora has offered a 20 percent discount on a future trip !! So not only do they think they are worth trusting again, but want you to spend more money..... clearly they have no interest in customer satisfaction but are interested in their bank account. I have contacted the company directly with my concerns but they insist the 20 percent is fair !!!! Wow.

More info below as promised based on their itinerary....

Proposed Itinerary as provided by Aurora .... Guided visit to Mawsons Hut, Hobart pre voyage. Visit : yes. Guided : massive overstatement. Self guided absolutely.


Transfer from airport .. not provided as I mistakenly arrived a day early so paid for private taxi. I did actually ask an Aurora rep ( via phone ) if they could still organise for me which was possible if I was prepared to pay for an extra night at The Tasman. The almost 500 AUD quoted by Aurora for one nights accommodation is a bit rich for my blood.



Day 6/7 Macquarie Island : Incredible experience and a rare highlight on the trip. Kudos to Aurora for their processes around bio security etc allowing us this rare treat.



Day 11-13 East Antarctic Coast/ King George V Land/ Adelie Land coastlines, Ninnis and Mertz glaciers, Petrel Island, Point Martin ... I am sure they are quite lovely but we didn't get there as we bobbed around the ocean.



Day 14-15 Commonwealth Bay/ Cape Denison ... I am sure they are quite lovely but we didn't get there as we bobbed around the ocean.



Day 20-22 Sandy Bay/ Carnley Harbour/ Erlangen Clearing/ Victoria Passage ? These names mean nothing to me ( unsure re Sandy Bay ) Actual was Campbell Island which we were supposed to spend more time at until a well documented medical emergency meant we lost most of that visit in a sprint to Stuart Island for medical evac. We then backtracked to The Snares ( interesting Zodiac cruise ) and a very boring Enderby Island.

Summing up .. paid for a lot and received less than a quarter of what Aurora proposed.



Facilities on the ship .... there are two lovely Jacuzzis at the rear on Deck 7. They operated the first two days and then were closed for the entirety of the voyage for " maintenance ". How can a brand new ship have that issue ? Closing for safety ... absolutely, but that was not the reason given. Also the elevator hardly operated at well due to a sensor issue. While it did not affect me there were a plethora of less able patrons struggling with the staircases.

Bullying by an expedition team member.... while I was not personally affected there was a nasty incident regarding a passenger who had an acquired brain injury. One female team member was quite derogatory and made sure everyone else knew about his issue. There is no room for that in society let alone a cruise ship.

Food was generally excellent and staff looked after all dietary requirements.
Cabin steward was superb.

The trip was a disaster. As always if reading this review, make your own informed assessment but be very very careful. I was expecting at least a 50 percent refund based on the false promises ( that incidentally were constantly repeated at nightly briefings by the Team Leader ). Unsure I can add more to my bitter disappointment.






25 grudnia 2025
Opinia niezależna
Logo Aurora Expeditions

Odpowiedź od Aurora Expeditions

Dear Pauline,

Thank you for taking the time to write to us and for sharing your husband’s experience. I can see from our records that you did not personally travel on this voyage, and that your feedback has been provided on your husband’s behalf. We do, however, appreciate you reaching out, particularly given the disappointment that arose from the circumstances of this sailing.

As you may be aware, this voyage was impacted by a number of operational challenges, including itinerary changes driven by environmental conditions as well as a medical evacuation. We fully recognise how disruptive and frustrating this can be for guests, especially when expectations are understandably high. Following the voyage, all guests were contacted directly and offered a goodwill future cruise credit as a gesture of recognition for their understanding of the circumstances beyond our control.

Warm regards,

Bruna Gaggio
Customer Relations Manager

Oceniono na 5 z 5

A superb cruise in every way

All around, this is a superb cruise line. Service was consistently helpful, friendly, exceptionally caring. The kayak expedition team of 5 guys were supremely skilled, attentive, and supportive, for individuals of all levels of skill. Food was consistently tasty, fresh, well-presented. Rooms were immaculate, well-appointed, and extremely well-designed to maximize the small space. Medical care was available as needed. The trip to Antarctica created lifelong memories, and an interest in other cruises with Aurora, such as Norway.

Postscript: some important personal items were left on board by mistake. Reaching out to the administrative staff prompted a quick reply, and efforts on board to find them. Though it took a few weeks, all the items were returned by mail, carefully packed and intact. What an example of caring service, above and beyond! All the more reason to highly recommend Aurora, and to return for another expedition.

17 stycznia 2026
Opinia niezależna
Logo Aurora Expeditions

Odpowiedź od Aurora Expeditions

Dear Alan,

Thank you for your feedback.

Your kind review is greatly appreciated by the entire Aurora team, and we look forward to the opportunity to welcome you onboard again in the near future.

Warm regards,

Bruna Gaggio
Customer Relations Manager

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej