SCAM COMPANY!!! Do not purchase from them!! I purchased a pair of Taylor Swift pajamas back in December 2024 that I never received, and this company has been charging my credit card $29.99 every two... Zobacz więcej
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I bought my wife a set of Taylor Swift pajamas for Christmas 2024. I just noticed that I’ve been charged $29.99 twice per month since then. Like so many others, I had no idea that this was happening.... Zobacz więcej
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Like sooooo many others, I bought a tiny Taylor Swift piano and they charge me $30 twice a month for some "VIP" membership since December 2024 !!! This is fraud and I will have my brother in law who i... Zobacz więcej
Reakcja na opinię
SCAM NOTICE! - MAJOR HIDDEN FEES!!! CHARGING $29.99 EVERY TWO WEEKS. I ordered a a pair of Taylor Swift pajamas as Christmas gift in Dec 2024 which I didn’t receive until late January of 2025. Charged... Zobacz więcej
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I ordered Taylor Swift pajamas for…
I ordered Taylor Swift pajamas for Christmas and they never showed up
I have been paying the membership fee since January. I cancelled 30 days ago and today, yet another “membership fee” was charged to my account.
This company is ripping people off.
I’ve now had to block the account from the monthly fees and will never see the TS jammies that started this nightmare.
I want to edit my review by saying that they have made this right for me.
Thank you for the quick and kind customer service.
Blessings,
Jeannie
4 grudnia 2024
Opinia niezależna
Odpowiedź od Aurelleandbloom
Hello Jeannie,
Thank you for taking the time to update your review.
Customer satisfaction is very important to us, and whilst this experience was not what we had hoped for, we are grateful for the opportunity to make things right. If there is anything else we can assist you with in the future, please don’t hesitate to reach out.
We truly appreciate your patience and understanding throughout this process.
Wishing you all the best!
Warm Regards,
Aurelle & Bloom Support
Not happy !!!!
I along with everyone else ordered the eras pyjamas for Christmas. Received them months later
Had nearly $400 dollars come out of my account since then
I didn't read anything about joining anything
This is so wrong for them to do
I'm trying to sort it out with my bank
I would also like a full refund of money owing !!!
Does anyone actually get their money refunded?
14 listopada 2024
Opinia niezależna
Odpowiedź od Aurelleandbloom
Dear Mel,
Thank you for taking the time to leave a review.
Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our support team is fully committed to assisting you on this matter.
We sincerely apologize for any frustration this may have caused and appreciate your patience whilst we work on resolving this.
Warm Regards,
Aurelle and Bloom Support
I ordered Taylor Swift pajamas for my…
I ordered Taylor Swift pajamas for my granddaughter for Christmas. Received them in January. Since that time my account has been charged a monthly subscription charge. I did not order this and cannot email the company because it appears to not exist. What have others done?
Judith Graham
3 grudnia 2024
Opinia niezależna
Odpowiedź od Aurelleandbloom
Hello Judith,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Kind Regards,
Aurelle & Bloom Support
Aurelle & Bloom: Found working phone number!
We are in the same boat. My wife purchased a pair of pajamas last December. Still trying to get membership canceled and refunded. Bank of America did provide me a telephone number for Aurelle & Bloom: 1-878-283-0287. A person actually picked up. She said my membership will be canceled and previous charges refunded. I questioned her about corporate location. She did not know and stated she works for a company contracted by Aurelle & Bloom to provide support services.
2 lipca 2025
Opinia niezależna
Odpowiedź od Aurelleandbloom
Hello David,
Thank you for taking the time to leave a review.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email sent.
As per the communication sent to you from our Support Team, we cancelled your subscription and refunded the associated charges. Additionally, we removed your credit card details from our payment system to prevent further billing.
We apologize for any inconvenience caused. If you have any further questions or concerns, please don’t hesitate to reach out to us.
Kind Regards,
Aurelle and Bloom Support
FRAUD ALERT (need flashing light emoji)
I ordered the eras tour pajamas for a last minute Christmas present in December. In the same boat as all of the others that have posted on here. I have tried to cancel the VIP membership that I did not see anywhere on the promotional purchase. Conveniently, the cancel membership address (not a working weblink) says my address is not found. The pajamas arrived way late and I would advise everyone not to order from this company. I did not catch the recurring VIP membership charges until May when I flagged it as a fraudulent charge. Somehow they have charged me yet again.
25 czerwca 2025
Opinia niezależna
Odpowiedź od Aurelleandbloom
Hello Joshua,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
As per our communication from our Support Team sent to you on June 28, we canceled your membership and processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days. Additionally, we removed your credit card details from our payment system to prevent further billing.
If you have any further questions or concerns, please don’t hesitate to reach out to us.
Kind Regards,
Aurelle and Bloom Support
I am in the same boat as everyone else…
I am in the same boat as everyone else here. Purchased Taylor Swift Pajamas as a Christmas gift in December 2024, Did not get them until January 8th a month later. And now I am being charged for a VIP Membership that I did not sign up for nor did I know that I was signing up for - I keep getting charged $29.99. I have emailed several times asking them to cancel the membership and have not received a response back. I was just charged again today another $29.99.
24 czerwca 2025
Opinia niezależna
Odpowiedź od Aurelleandbloom
Hello Jamie,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email sent.
As per our communication from our Support Team sent to you on June 24, we canceled your membership and processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days. Additionally, we removed your credit card details from our payment system to prevent further billing.
If you have any further questions or concerns, please don’t hesitate to reach out to us.
Kind Regards,
Aurelle and Bloom Support
SCAM Alert
I have been charged twice monthly for a VIP charge that I never authorized!! I ordered something a few months ago, then never ordered again. I never signed up for VIP. This is a scam.
20 maja 2025
Opinia niezależna
Odpowiedź od Aurelleandbloom
Hello Linda,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email sent.
As per our communication from our Support Team sent to you on June 20, we cancelled your subscription and refunded the associated charges. Additionally, we removed your credit card details from our payment system to prevent further billing.
If you have any further questions or concerns, please don’t hesitate to reach out to us.
Kind Regards,
Aurelle and Bloom Support
I also purchased the Taylor Swift…
I also purchased the Taylor Swift pajamas for a Christmas gift in 2024 but did not receive them til late January. I didn’t realize I was paying a $29.99./month fee every month since then. I didn’t realize not authorize this and requested they cancel this so called membership fee immediately in an email on 5/10…never heard from them but just saw another charge for June! Terrible experience!
11 grudnia 2024
Opinia niezależna
Odpowiedź od Aurelleandbloom
Hello Valerie,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Kind Regards,
Aurelle & Bloom Support
Awful
Awful. Waited for a month, had to email them several times, not worth the aggravation. Skip this company and go on to others.
17 lutego 2025
Opinia niezależna
Odpowiedź od Aurelleandbloom
Dear Customer,
Thank you for taking the time to leave a review.
Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you on this matter.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
I keep getting charged
I keep getting charged since Dec. for a VIP membership I did not, at least knowingly, agree to. I would like to get verification that it has been cancelled. I have not been able to cancel it on-line.
16 grudnia 2024
Opinia niezależna
Odpowiedź od Aurelleandbloom
Hello Anna,
Thank you for taking the time to leave a review.
Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you on this matter.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
Scammed out of over $200
Like everyone else here, I have been charged several months of illegal VIP membership fees, which I just noticed on my bank statement following a purchase on December 5. There was nothing on the original order checkout page, and nothing on the company's FAQ, Terms and Conditions page, or anywhere else on their website. There is nowhere to find or cancel this illegal membership through their site. I have lost over $200 on this scam.
Update: I have already emailed your scammy company with no response. My order number was 11721. You should be able to find it easily.
4 grudnia 2024
Opinia niezależna
Odpowiedź od Aurelleandbloom
Hello Michelle,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you on this matter.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Kind Regards,
Aurelle and Bloom Support
Can’t give a zero so this is it
Can’t give a zero so this is it. This company is total scam artists that should be in jail! POS company!! Have been charged every month for the same shitty Taylor Swift Pjs that arrived 3 months after the order. Poor quality materials and will scam you every onto for payments.
5 czerwca 2025
Opinia niezależna
Odpowiedź od Aurelleandbloom
Dear Consumer,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you on this matter.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
Scam site charging membership fee
Scam site charging membership fee. We have been charged 7 times since December for a membership we did not agree to sign up for. Please cancel and refund all charges.
- Eric P. Hunt
25 grudnia 2024
Opinia niezależna
Odpowiedź od Aurelleandbloom
Hello Eric,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Kind Regards,
Aurelle & Bloom Support
My husband ordered me Taylor Swift PJs…
My husband ordered me Taylor Swift PJs for Christmas and we only just realised (nearly 6 MONTHS LATER) that he agreed to a VIP package. We have been paying $29.99 USD per month for nothing! We are in Australia, it’s has cost us $388 AUD!
Just trying to surprise me with something and this is what happens? They are cute (not the best quality for Aussie summer) but not to be charged this much for a “membership” on top of the price of the PJs. He’ll never try and surprise me again!
Now we need to try and figure out how to unsubscribe 😭😭😭
5 czerwca 2025
Opinia niezależna
Odpowiedź od Aurelleandbloom
Hello Erin,
Thank you for taking the time to leave a review.
Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you on this matter.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
This company has been taking money out…
This company has been taking money out of my account since December for one purchase!! Last month they took it out Twice!! I have sent emails but no response and can’t find a phone number! Beware this is totally a scam!
3 czerwca 2025
Opinia niezależna
Odpowiedź od Aurelleandbloom
Hello John,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email sent.
As per our communication from our Support Team sent to you on June 03, we cancelled your subscription and refunded the associated charges. Additionally, we removed your credit card details from our payment system to prevent further billing.
If you have any further questions or concerns, please don’t hesitate to reach out to us.
Kind Regards,
Aurelle and Bloom Support
Scam website
The purchase took a month and a half to arrive and it was total crap. I tried to contact the company to find out where the order was, which could only be done by filling out a contact form on their website. I contacted them through this method and then noticed that I was charged for VIP club on the same days I had attempted contact. These people are criminals. We should all sue Facebook for advertising for this company.
12 grudnia 2024
Opinia niezależna
Odpowiedź od Aurelleandbloom
Hello Suzanne,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You will receive an electronic check within 2-3 business days; please deposit same into your banking account.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Kind Regards,
Aurelle & Bloom Support
Same thing had happened to me
Same thing had happened to me! Charging me 29.99 a month. Sneaky of the company to have this happen to everyone it seems. Now the website is down so how do we don’t at them?
28 maja 2025
Opinia niezależna
Odpowiedź od Aurelleandbloom
Hello Jennifer,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you on this matter.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Kind Regards,
Aurelle and Bloom Support
NEVER GET ANYTHING FROM HERE!!
NEVER GET ANYTHING FROM HERE!!! my mom got a shirt from it and they started charging her $30 twice a month and there isn't a way to get out of it. pls don't fall for it
23 maja 2025
Opinia niezależna
Odpowiedź od Aurelleandbloom
Hello Melissa,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
Absolutely criminal
Absolutely criminal. I purchased a Taylor Swift piano for my girlfriend. Not once did I see ANY text prompting me to join a “VIP” program, especially for one that costs more than the actual product I’m buying. I’ve been getting charged twice a month from December, and that’s really not right. I work full time to support my family, and this company is clearly taking advantage of its customer base by being illusive in their practices. Now their site is down?!?! I’ve reached out to customer service, but nothing yet. Planning on getting my lawyer involved.
UPDATE: After responding with the same same scripted response they send everyone else, (appears to be automated) they are telling me to get in touch with customer service. The thing is, I have been for the past week, and still no response.
20 maja 2025
Opinia niezależna
Odpowiedź od Aurelleandbloom
Hello Richard,
Thank you for taking the time to leave a review.
We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we are unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Kind Regards,
Aurelle and Bloom Support
Buyers Beware!
I would give zero stars!
Same experience… I have had 7 charges of $29.99 on my credit card without my consent after a purchase made in Dec 2024. Also received the item a month after was supposed to arrive. Never did I sign up for any membership or make any other purchases. This is criminal and I expect a refund!
18 maja 2025
Opinia niezależna
Odpowiedź od Aurelleandbloom
Hello Ann,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
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