BUYER BEWARE!!!
BUYER BEWARE!!!
My kids ordered a $250 bracelet for me for Christmas from Aura jewelry. After Christmas I wore it a couple of times and it broke. Emailed Aura Jewelry in NJ and they said their warranty was only 7 days after you received the item. I told them I didn't get it til Christmas which was after the 7 day time limit. They wanted me to send in all the purchase info on the bracelet. The next email I got said to send the bracelet in to them. After a while of not hearing anything. I emailed them and they said they had not received the bracelet. I had my tracking info which said they had picked it up. Gave that to them. Did not hear again and I when I emailed them they said I would have to pay $45 for the repair. I was not told any of this before I sent my bracelet in. I could have just had it repaired myself if I had known they were going to charge me. I reluctantly sent them the $45. Have heard nothing from them since. They will not answer any of my texts. I have text them more times that I can count. My daughter ordered from Etsy and I was not aware of their policy. She contacted Etsy but they said it had passed their time frame for refunds. It took Aura jewelry over 6 months to even tell me it would take the $45 to repair. I tried to get them to just send the bracelet back but they would never answer me. PLEASE DO NOT BUY FROM AURA FINE JEWELRY!!!! THEY ARE DEFINITELY NOT LEGIT!!
Odpowiedź od Aura Jewelry House
We are sorry to hear about your unfortunate purchase. However, it was not with Aura Jewelry House as we do not sell via Etsy or have a local store in NJ.
Your purchase must have been with another brand with similar brand name you have mistaken by.
Please contact us on contact@aura.jewelry to prove your alleged purchase. Further, we have no record of a customer by your family name performing a purchase at our webstore. Kind Regards, Maria