Mr Fletcher at Hanover Street always knows how to help and this visit was typical. The little wire on my hearing aid had become different and he knew immediately to replace it. He showed me that it wa... Zobacz więcej
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Such friendly, helpful and accommodating staff. Nothing is too much trouble and they genuinely want to help and solve your problem. Margaret is lovely and welcoming on reception and David is always on... Zobacz więcej
Branch located very central in Edinburgh. -many bus routes pass by the location. Also the train station is bery close. But is is located up some steps -so not suitable for wheel chairs or elderly. S... Zobacz więcej
Had a home appointment for the first time as I no longer drive outside my immediate area. I was very impressed as exactly the same high standard as going to their place. The lady was quick and v... Zobacz więcej
4,6
Doskonała
86 recenzji
Zaprasza klientów do wystawiania recenzji
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Inni użytkownicy przeglądali również
If I could give this company zero stars…
If I could give this company zero stars I would . Last year somebody came to the house to check my mums hearing . He stayed and did a thorough check and we never heard from him again . I phoned hidden hearing and they apologised and said they would be in touch but we didn’t hear from them . Last month I thought I would give them another chance and I phoned them fr my dad who is 90 and struggling . They apologised and explained that we had been visited by a rogue employee who is no longer with them ! I booked an appointment in Haddington for tomorrow 18th April and phoned this morning to confirm . They have no record of the appointment and cannot fit us in after waiting for 2 weeks . Not sure what the rest of the country is like but do not touch Edinburgh
17 kwietnia 2024
Opinia niezależna
Odpowiedź od Audika - Edinburgh - Hanover Street
Thank you for your review. We are sorry to hear of your experience and would like the opportunity to speak with you.
Unfortunately, we cannot reach out to you due to the anonymity of your review but would appreciate it if you could contact our customer services team on 01622 775191 / 0800740 8796.
We are busy today so please do leave us a message if we cannot get to the phone straight away and we will call you back. If you prefer to email, we are available on contact@hiddenhearing.co.uk
Kind Regards
Customer Services - Hidden Hearing Ltd
Clear explanation and the individual…
Clear explanation and the individual attention
12 kwietnia 2024
Excellent service
Really friendly and very professional people. Answered all my questions very well and explained things at each step of the process.
Would definitely recommend to anyone.
11 kwietnia 2024
Hidden Hearing Branch Visit For Hearing Aid Repair
Branch located very central in Edinburgh. -many bus routes pass by the location. Also the train station is bery close. But is is located up some steps -so not suitable for wheel chairs or elderly.
Staff are friendly and helpful. The audiologist is well experienced with many years ib the profession and knowledgeable in all aspects of hearing aids. Overall a good experience.
5 kwietnia 2024
Professional in appointments made and servicing
Professional in appointments made , and followed up by a relaxed service check and update on my hearing aids.
23 lutego 2024
That one is buying not just a hearing aid but also an ongoing programme of monitoring and care
The friendly professional service
24 października 2023
Hidden Hearing
My appointment was with David Wilkie he put me at ease and explained all about the hearing aids that I was thinking of buying there was no pressure, I am very pleased with my purchase and would advise anyone to use Hidden Hearing
1 sierpnia 2023
Opinia niezależna
Visited Hidden Hearing Hanover Street…
Visited Hidden Hearing Hanover Street Edinburgh for wax removal. Andy was extremely helpful and informative. It seems pricey - but the session was really well worth the money. Very impressive technology - and it really has improved my hearing. After very poor service from Amplifon, who have now abandoned Scotland entirely, I’m pleased to have discovered Hidden Hearing, and happy to recommend them.
22 czerwca 2023
Opinia niezależna
I had a great experience today.
I had a great experience today for my ear wax removal. Andy made sure I was well informed, comfortable and relaxed throughout the appointment. The procedure itself was very smooth and totally painless.
Andy explained before and after what was happening and the results of the procedure.
8 czerwca 2023
Opinia niezależna
Great experience at Hidden Hearing
Great experience at Hidden Hearing, looked after by Andy at Hanover St in Edinburgh. Helpful, friendly and reassuring.
8 czerwca 2023
Opinia niezależna
Very professional and friendly from Andy
Very professional and friendly from Andy
13 kwietnia 2023
Opinia niezależna
Incredible service and made a huge…
Incredible service and made a huge difference to my hearing. I would highly recommend!
23 lutego 2023
Opinia niezależna
Edinburgh Hanover St team have been…
Edinburgh Hanover St team have been super. Pointed me in direction of wax removal with Andrew. Excellent manner, relaxed and explained everything so well.
2 listopada 2022
Opinia niezależna
He went the extra mile to make me feel comfortable & to safely get the job done
So grateful to Andy at the Edinburgh branch for bringing me back into the audio world! He took great care throughout unblocking some both ears (even with an underlying infection in one of them), explaining everything I needed to know, answering queries & concerns. He went the extra mile to make me feel comfortable & to safely get the job done. Big ups from Hidden Orchestra!
20 października 2022
Opinia niezależna
Andy Gillan arrived promptly and was…
Andy Gillan arrived promptly and was excellent with my ninety year old cousin. He was very professional, patient and extremely caring. Has an amazing personality which put my cousin at ease. Highly recommend this super guy.
6 października 2022
Opinia niezależna
A lot of attention to detail
Had some stubborn earwax removed by Andrew here. Very friendly and very professional. Two subsequent follow-ups all included in initial chatge. Recommend.
24 sierpnia 2022
Opinia niezależna
Leeds clinic
I visited the Leeds clinic on the 14/46/22 and was seen by a practioner name Chloe and I cannot speak highly enough of the treatment I received for ear wax removal, on examination she realised that a plastic lobe from a hearing aid, supplied by a another company, had become detached and was lodged within my ear, with a great deal of patience and skill she managed to remove the lobe which had been causing me discomfort, the procedure I am sure took me over the allocated time but it was carried out with true efficiency
21 czerwca 2022
Opinia niezależna
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