Auction House UK - Auction House North East Recenzje 

59
Wynik TrustScore: 4.5 na 5

4,4

The Qube, Winward Way, TS2 1QG Middlesbrough, England, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

This was the first time I had sold a house at Auction and the process was explained to me in a very clear, concise manner, so that I totally understood after one phone call. Sophie kept me informed... Zobacz więcej

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Oceniono na 5 z 5

We had never thought of taking the house to auction but after three "offers" that went nowhere using the old estate agent route ("Thanks for accepting the offer but the kids have decided they want a n... Zobacz więcej

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Oceniono na 5 z 5

Very smooth process to buy a house and all costs easily identifiable unlike some other auction houses Best way of buying and selling by far after sales by Catherine was second to none can’t recomm... Zobacz więcej

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Oceniono na 4 z 5

The entire engagement with Auction House UK was seamless and fuss free. From photo taking, to posting the auction property online, to the solicitor engagement and the eventual sale. Everything was co... Zobacz więcej

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Informacje dotyczące firmy

  1. Nieruchomości – aukcje
  2. Dom aukcyjny

Napisane przez firmę

Auction House is the UK's largest residential property auction company, we sell more properties than any other auctioneer, with more locations and more auctions rooms than anyone else. If you are looking for your next redevelopment project, buy to let investment, commercial property, land for a self-build, or simply a bargain property, register today to start receiving property alerts to help with your search. If you have property to sell, why not speak to one of our team in your area to find out how Auction House can provide you with an easier way to sell locally, regionally or indeed nationally.


Dane kontaktowe

  • The Qube, Winward Way, TS2 1QG, Middlesbrough, England, Zjednoczone Królestwo

  • 0191 908 9691

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

59 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,4

Wszystkie recenzje

(59)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 425

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Oceniono na 5 z 5

This was the first time I had sold a…

This was the first time I had sold a house at Auction and the process was explained to me in a very clear, concise manner, so that I totally understood after one phone call.
Sophie kept me informed throughout.
The initial call was on a Monday, I agreed to put the property up for auction on the Tuesday and Sophie had uploaded the property details and they were live on the Thursday and within a month the property had sold.

18 sierpnia 2026
Opinia niezależna
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Odpowiedź od Auction House UK - Auction House North East

Hi Nicola, thank you for taking the time to leave this excellent review! We are delighted to hear that your property was sold within just one month! Best, Auction House

Oceniono na 5 z 5

Auction your house - the way of the future

We had never thought of taking the house to auction but after three "offers" that went nowhere using the old estate agent route ("Thanks for accepting the offer but the kids have decided they want a newer house") we discussed with our agent, YourMove and they put us in touch with Sam Harris at Auctionhouse. Sam was brilliant talked us through everything and when we accepted an offer "bang" it was a confirmed deal and went ahead without a hitch. We still had solicitors so there was a bit of back and forth but the outcome was guaranteed. Joy.

18 marca 2026
Opinia niezależna
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Odpowiedź od Auction House UK - Auction House North East

Hi Ken, thank you very much for your fantastic review! It's great to hear the process was smooth and Sam was so helpful. Best, Auction House

Oceniono na 5 z 5

Absolutely outstanding we completed today

We put our beloved Dad in laws house up for sale through the auction House... We were a little concerned as we hadn't done anything like this before. My first contact was Sam who advised all throughout til the house was sold. He was a never ending font of info. No question was too silly he always answered my questions no matter when I sent them. Cannot fault him at all. Everything was seamless we got more than we expected at auction and our fees to the company were very reasonable as sellers. Also liaising with their Solicitors was also a very good experience (ty Amy) . Absolutely would recommend these to anyone. Tysm for helping this family through a tough time when we were at a loss. We appreciate you all..
The Souters

24 marca 2026
Opinia niezależna
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Odpowiedź od Auction House UK - Auction House North East

We're so glad you got plenty of support and guidance during this tough time. Thank you so much for your lovely words and five-star review. Kind regards, Auction House

Oceniono na 5 z 5

Exremely helpful

Exremely helpful, and got much more than I expected. Very glad I sold through them.

24 marca 2026
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Odpowiedź od Auction House UK - Auction House North East

We're so glad you enjoyed your experience with us. Thank you for the great review! Kind regards, Auction House

Oceniono na 5 z 5

As a portfolio landlord who operates…

As a portfolio landlord who operates across Yorkshire the Auction House South Yorkshire team are our go to choice for the fast hassle free sale of our properties.
Have received good solid advice and service from a number of members of the team including Sam, Jess & Beth.

17 stycznia 2026
Opinia niezależna
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Odpowiedź od Auction House UK - Auction House North East

Hi Aiden, thanks very much for your lovely review of our South Yorkshire team! Best, Auction House

Oceniono na 5 z 5

Having dealt with Auction House North…

Having dealt with Auction House North East recently for a property sale and subsequent purchase I would genuinely recommend their reliable, fast, proactive approach to the property market.
Having used many agents and auctioneers in the past these guys know their business inside out and it was good to enjoy the selling process rather than have a frustrating sale on the open market.
Highly recommended whatever your plans with property in the North East

20 stycznia 2026
Opinia niezależna
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Odpowiedź od Auction House UK - Auction House North East

Hi JP, Thank you so much for taking the time to leave such a thoughtful review. Your recommendation means a great deal to the team, and we’re grateful for the trust you placed in Auction House North East. Best, Auction House

Oceniono na 5 z 5

Couldn’t recommend highly enough

Couldn’t recommend highly enough. Dayna was fast and efficient in processing my sale. Would without question recommend auction house when wanting a smooth property sale.

21 stycznia 2026
Opinia niezależna
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Odpowiedź od Auction House UK - Auction House North East

Hi Ben, thanks very much for your high praise of Dayna in our North East team, and for your recommendation. Congratulations on your sale at auction! Best, Auction House

Oceniono na 1 z 5

Misleading marketing and extremely stressful transaction

Our experience with Auction House North East was extremely stressful and, in our view, deeply misleading.

The property was marketed in a way that strongly implied it was mortgageable, including references to an “8-week completion time for buyers using a mortgage.” Before bidding, we contacted the North East office directly and were told that a mortgage would be possible. However, after we committed to the purchase, no lender was prepared to offer a mortgage on the property. When we raised this, we were told that Auction House had “never said the property was mortgageable.” In our view, the property should have been clearly advertised from the outset as bridging-finance only.

Key documents in the legal pack were outdated and did not adequately reflect the property’s recent transaction history, which led to serious and unexpected funding problems. These issues had to be resolved under extreme time pressure.

Despite the scale of these problems, we were granted only a 2-day extension, far below what would reasonably be expected, placing us under significant financial risk.

We eventually completed only through extraordinary effort from our solicitor and financial adviser, and at substantial additional cost. Auction House North East offered little practical assistance and required an additional £720 for further paperwork, adding to the overall cost and frustration of the process.

The lack of flexibility or meaningful support from Auction House stood in stark contrast to the positive image presented in other reviews.

This was not a smooth or supportive process. Prospective buyers should independently verify mortgageability, carefully review all documentation, and be prepared for complications.

15 stycznia 2026
Opinia niezależna
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Odpowiedź od Auction House UK - Auction House North East

Dear Ms Bien

Thank you for your correspondence. We are disappointed to read your complaint, as it does not accurately reflect the events surrounding your purchase or the level of assistance provided by Auction House North East.

You purchased the property at auction and were granted an extended 8-week completion period. As with all auction purchases, contracts were exchanged on the fall of the hammer and it was your responsibility to ensure that appropriate finance was in place.

Following exchange, you attempted to arrange a mortgage valuation. We made every reasonable effort to accommodate the valuer’s access requirements. When the valuer requested that we remain at the property for up to four hours without providing a confirmed attendance time, we went beyond our obligations and paid for the installation of a key safe at our own cost to allow unrestricted access.

Following the valuation, your lender did not advise that the property was unmortgageable. You were informed that a further survey was required in order for the lender to proceed. You chose not to instruct that survey and instead disputed the property’s mortgageability with us. At no point did the surveyor state that a mortgage could not be obtained.

We strongly refute the assertion that the property is not mortgageable. The property had a mortgage in place until shortly before your purchase, and the vast majority of properties on the same street (estimated at over 90%) are currently mortgaged. A lender’s request for additional surveys is a common underwriting requirement and does not indicate that a property is unmortgageable.

Rather than proceeding with the additional survey or seeking an alternative lender, the matter remained unresolved until the contractual completion date, at which point you failed to complete. As a result, you were correctly served notice by the seller’s solicitor in accordance with auction terms.

On the day the notice was due to expire (placing your deposit at immediate risk), your solicitor raised ten last-minute enquiries. Under auction conditions, the seller’s solicitor was under no obligation to respond. Nevertheless, as a goodwill gesture, Auction House North East intervened and paid £50 per enquiry (£500 total) to ensure the responses were provided, enabling completion to take place that day with your alternative finance. Including earlier costs, this resulted in over £600 paid by Auction House North East to facilitate completion and prevent loss of your deposit.

In light of this, the suggestion that Auction House North East “offered little practical assistance” is incorrect and does not reflect the significant financial and practical support we provided.

Auction purchases are time-critical transactions that require buyers to fully understand the process and secure suitable funding prior to bidding. Unfortunately, the difficulties encountered arose from financing decisions made after exchange, rather than any failure or misrepresentation on our part.

While we regret that you found the process stressful, we do not accept that Auction House North East acted improperly or misleadingly in this matter.

Kind regards
Auction House North East

Oceniono na 1 z 5

My advice is not to use this auction…

My advice is not to use this auction house at all.
I am interested in a property they are selling or are supposed to be selling at auction and they have refused me the right to view the property saying they do not have a key to the communal door(how did they produce the photographs?). I said that if the communal door was a problem could I have an accompanied visit, but they assured me that they didnt have a key. The solicitor I spoke to said I should be entitled to view. It should have been indicated in the Legal Pack if there was no viewing.
I asked if anybody had been able to view it and was told that one person tried but couldn’t gain access.
There is something wrong with this auction lot that nobody is being told. It raises questions from me that maybe there is something is going on behind the scenes, whatever it is it smells bad.
The first time I phoned I was actually told on the phone that if I didnt like the conditions of not viewing the property then I shouldn’t bid. However, both the blurb and the Legal Pack stated that I should view the property.
Are they actually wanting to auction this property or wanting to keep potential bidders away?
Just don’t trust them. Would you?

9 stycznia 2026
Opinia niezależna
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Odpowiedź od Auction House UK - Auction House North East

Thank you for your feedback, Lyn. We’re sorry to hear of your frustration and would like to clarify the situation.

We emailed you on Friday lunchtime to confirm that we are willing and able to arrange a viewing. However, as the building contains only four flats and we do not hold a communal door key, access cannot always be guaranteed. This is not uncommon in smaller blocks.

In that email, we offered two potential viewing dates subject to access being available. Unfortunately, we did not receive a response before this review was posted.

To clarify on your other points, the photographs were taken during a previous access opportunity and do not imply guaranteed access. Furthermore, there is nothing untoward with this auction lot, and full transparency is provided via the Legal Pack, in line with standard auction practice.

Kind regards,

Auction House North East

Oceniono na 5 z 5

Very easy to deal with.

Very easy to deal with.

No hassle and very quick, smooth sale.

22 października 2025
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Odpowiedź od Auction House UK - Auction House North East

Hi Karl, it's fantastic to hear that the North East team helped you to acheive a quick, smooth sale with no hassle! Best, Auction House

Oceniono na 5 z 5

Excellent service

After a sale fell through we made the decision to sell at auction . We found the process so easy and with the helpful staff especially Roxanna who was always quick to reply and helped with everything .
I wouldn’t hesitate to recommend Auction house

19 sierpnia 2025
Opinia niezależna
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Odpowiedź od Auction House UK - Auction House North East

Hi there, it's fantastic to hear that you found the auction process easy and enabled you to secure a sale! Thank you for the recommendation. Best, Auction House

Oceniono na 2 z 5

Buyer checks lacking

Initially we had no complaints. All communication was helpful & polite. However, unfortunately we were persuaded to settle out of auction due to been informed that there was only one person that had registered for the legal pack related to our property & so they wanted to give us an offer prior to the auction taking place. Due to this information about lack of interest, we agreed to the sale under the belief that this person would have been checked prior when they requested the legal pack, to ensure they had the necessary funds available to purchase our property & be able to complete in the timeframe we were promised.

We are now 7 weeks later & on our 4th agreed completion date with the buyer! This has been due to a change of solicitor by the buyer the day before the first completion date. We then had to agree a third completion date when the buyer reported they were still awaiting their mortgage agreement on the second completion date. The latest delay has been caused by the disclosure that the potential buyer is actually awaiting a bridging loan agreement!

We are very dissatisfied that this buyer obviously did not go through the checks we were led to believe the auction house would preform. As a result it as caused my elderly mother & I further unnecessary stress.

15 lipca 2025
Opinia niezależna
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Odpowiedź od Auction House UK - Auction House North East

Thank you for your review, and I am sorry to learn of your dissatisfaction with this sale.

I can confirm that all buyers are made aware that a traditional auction results in an immediate exchange of contracts when the gavel falls—or, in the case of a pre-auction sale, once the deposit and fees are paid.

I personally spoke with both the buyer and your solicitor three days prior to the agreed completion date, following the buyer’s request for an extension. At that time, I made it clear that the property was under contract to complete on the set date, and that failure to do so would give you the right, through your solicitor, either to grant an extension or to serve a notice to complete.

We fully share your frustration with the delays in this sale. However, we do hold documented emails showing that, on each occasion an extension was requested, we acted in your best interests and reiterated your right to serve notice. At every stage, your solicitor should have sought your agreement before confirming any extension.

Please accept my sincere apologies on behalf of the Auction House Team. We always strive to place our customers first, and I regret that this experience has caused you disappointment. I would be more than happy to discuss this further with you if you wish to contact the office, and I am pleased to note that the property has now successfully completed.

Kind Regards

Andy McFaull
Auction Manager

Oceniono na 4 z 5

I found the staff at Auction House very…

I found the staff at Auction House very helpful in the sale of my property, Steve Tomlinson seemed to understand my situation and was a big help in ensuring the sale.

28 sierpnia 2025
Opinia niezależna
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Odpowiedź od Auction House UK - Auction House North East

Hi Terence, we are delighted that the Auction House North East team were able to help you secure a sale for your property! Best, Auction House

Oceniono na 5 z 5

From the moment I spoke with the great…

From the moment I spoke with the great people at auction house I knew I was going to be looked after and kept in the loop throughout the process
Fantastic and can’t thank them enough

19 lipca 2025
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Odpowiedź od Auction House UK - Auction House North East

Hi Lee, it's fantastic to hear you felt looked after and supported throughout the process! Thank you for taking the time to leave a review, we really appreciate it. Best, Auction House

Oceniono na 5 z 5

Best auction house I’ve ever used

Best auction house I’ve ever used.

Trustworthy, genuine and honest.

Will be my first choice going forward.

Thanks Sam

15 lipca 2025
Opinia niezależna
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Odpowiedź od Auction House UK - Auction House North East

Hi Samuel, great to hear of your experience with our North East team, thanks for leaving such a lovely review! Best, Auction House

Oceniono na 5 z 5

Steve and the Conveyance team have made…

Steve and the Conveyance team have made the experience seamless. They were a pleasure to deal with.

20 maja 2025
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Odpowiedź od Auction House UK - Auction House North East

Hi Andy, thanks very much for leaving a great review for our North East team! Best, Auction House

Oceniono na 5 z 5

Auction House UK made things easy

Auction House UK were fast, efficient, value for money, and made everything relatively easy.

1 kwietnia 2025
Opinia niezależna
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Odpowiedź od Auction House UK - Auction House North East

Hi Neil, thanks very much for your review of the North East team! Best, Auction House

Oceniono na 5 z 5

5 star service

Great experience, very professional and helpful with my first auction purchase.

Thank you Catherine

18 lutego 2025
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Odpowiedź od Auction House UK - Auction House North East

Hi Lee, thanks for your excellent review! Great to hear you felt supported throughout your first purchase at auction. Best, Auction House

Oceniono na 5 z 5

Quick and efficient

Quick and efficient. Procedure clearly explained for selling a property. Fees acceptable. All in all a painless event and a great result.

17 lutego 2025
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Odpowiedź od Auction House UK - Auction House North East

Hi Dave, great to hear the procedure was explained clearly and we helped you achieve a great result! Many thanks, Auction House

Oceniono na 4 z 5

This company handled everything for us…

This company handled everything for us making it stress free .
Extremely friendly staff
Quick to get it up for auction
Very quick to any questions we had .
Only one criticism we did not receive any information on how much interest there had been in the property before auction .

11 lutego 2025
Opinia niezależna
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Odpowiedź od Auction House UK - Auction House North East

Hi Mrs Lambert, thanks very much for your review of the North East team, it's great to hear that you had a stress-free experience. We also take on board your feedback regarding communication leading up to the auction. Best, Auction House

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