Ordered a dress in September but never received it. I have been requesting a refund for almost three months now and no response. This company is a complete scam.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This website is a ***SCAM*** please beware! Do not order from here. Ordered a month ago, goods never came!!! They ignored direct messages on Instagram but they’re deleting comments from t... Zobacz więcej
AVOID - I wish I had read these reviews first. I placed an order on 9th November, 12 working days later I receive shipping confirmation but the tracking number is wrong and does not update.... Zobacz więcej
My experience of this company echoes that of many others ! I ordered a jumper nearly five weeks ago, emailed three times, no response, I opened a grievance via PayPal then I got a response. Two differ... Zobacz więcej
Reakcja na opinię
1,4
Bardzo słaba
110 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I haven’t had no emails regarding when…
I haven’t had no emails regarding when I’ll be receiving my parcel and have not yet received my parcel nearly 2 weeks later??
13 grudnia 2020
Odpowiedź od Asteria Fashion
Hi Chloe!
Thank you for your review.
Sorry to hear that you haven't heard from us. Some customers find that their confirmation and shipping emails are going into their junk/spam folder, have you checked there?
Looking at your order, we can see it was placed on the 3rd December and another one on the 4th December. As stated on our site it can take up to 14 days and during peak season a little longer from the despatch date (not the order date and this does not include Sunday's)
We have also had a look to see if we have had any emails from you and we cannot see anything in our inbox. Please email us info@asteria-fashion.com and we will get back to you straight away.
Thank you,
Asteria_uk
x
Great quality
Great quality, I’ve ordered again since receiving my first item. Love all the stuff, thank you!
13 grudnia 2020
Odpowiedź od Asteria Fashion
Hi Hannah,
Thank you so much for a lovely review.
So happy to hear that you love your items!
We look forward to seeing you purchase from us again :)
Have a lovely evening,
Asteria_uk
I ordered several jumpers and knitwear…
I ordered several jumpers and knitwear pieces and I could not have been more thrilled with the quality and the service. The quality of the jumpers is incredible especially when you take into consideration how good the price is! I received all my items before the 10 day expected time and when I messaged the company on Instagram after not receiving an order confirmation they were so sweet and sent that to me straight away! I will certainly be ordering more, supporting small businesses is so important in these times.
13 grudnia 2020
Opinia niezależna
Wouldn’t order again
Not only did the delivery take longer than the 14 days I was told, there’s no indication on their website that they don’t offer paid returns so now I have to pay to send an item back that I had to get elsewhere.
10 grudnia 2020
Opinia niezależna
Odpowiedź od Asteria Fashion
Hi Morgan!
We are really sorry that your order did not arrive on time. We have seen some delays with delivery ATM as we ship from overseas. We hope we will do better next time.
We are still a small business so unfortunately we do not offer paid returns atm. We will add this in bold on our refund policy for the future.
Asteria_uk
x
Loveeeeed the quality of the clothes…
Loveeeeed the quality of the clothes and have so many styles to choose from😍
10 grudnia 2020
Opinia niezależna
I ordered 2 items and loved both
I ordered 2 items and loved both. The quality is great, however one item doesn’t suit me. So I am in the process of returning/refund. I used the online help chat for guidance on my return. The response was quick & straightforward. I would definitely shop with Astoria again
9 grudnia 2020
Opinia niezależna
I ordered a knitted vest from Asteria…
I ordered a knitted vest from Asteria Fashion, fantastic quality and great value for money! Delivery time is a little longer than usual but delivery time is clear on their website and that’s expected of a small company, so order in advance if for an occasion! I would definitely purchase from here again!
6 grudnia 2020
Opinia niezależna
Absolutely in love with the quality
Absolutely in love with the quality. So on trend, great prices and already recieved so many compliments. I will definitely be shopping from Asteria again x
6 grudnia 2020
Opinia niezależna
Odpowiedź od Asteria Fashion
Thank you so much for such a lovely review. We are excited to see you shopping with us again! x
My first item was delayed and the…
My first item was delayed and the second is still yet to arrive. Quality of the clothing is really good but in terms of postage it is not great.
6 grudnia 2020
Odpowiedź od Asteria Fashion
Hi! Thank you for your review. We are sorry that your second order hasn't arrived. Please send us an email info@asteria-fashion.com and we will look into this for you straight away!
Impressed!
Was a bit worried to start with as there are no reviews for this site. However, the items all came on time and we’re really good quality!
6 grudnia 2020
Opinia niezależna
Odpowiedź od Asteria Fashion
Thank you so much for such a lovely review. We are excited to see you shopping with us again! x
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