Aster Group Recenzje 260

Awful housing society. Sells social housing stock for private redevelopment or shared ownership, depriving local councils of desperately needed homes with affordable rent. Displacing sitting tenants with little or no chance of finding equitable solution in home borough.

Refusal to accept lesser, like for like property regardless of your family, health and community needs, will leave you the risk of making yourself intentionally homeless.

They may answer that they provide charitable housing and assistance to the many and needy, but at what cost to social housing and individuals. In this regard, their reviews on this site should precede them.

This supposed social housing landlord is now selling off social housing for private sale in Hackney, London. An area with excruciatingly high waiting lists and no available social housing.Well done ,you must be proud.

DO NOT BUY A SHARED OWNERSHIP PROPERTY!
If I could give 0 stars I would, brought a shared ownership property been on market for 14months so many offers but Aster say all aren't eligible. Reduced the asking price 3x that we can now hardly afford anything & changed agents 2x.
We need to move closer to family for health and medical health reasons but Aster don't care or doing anything to help. The whole scheme doesn't help people get on the property ladder or help people to move forward just ruins peoples lives and finances.
They will build more houses for people but we have one people could have who are in need but they don't care, they would rather spend money on building more rather than utilising what they have shares in and helping people.
I would be ashamed to work for them & Aster if you had respect for hard working citizens in the country & respect for your reputation you would be helping people not ruining their lives and their mental wellbeing. Put yourself in other peoples shoes as one day it could be your life a company is playing roulette with.

Did a home swap. Despite the surveyor doing the check my accommodation compared to my last one is awful.
I am recently in the process of a complaint. I have to say so far they have been prompt with the repairs but I've had to stay in for so many days due to the large number of repairs.
The property inspection has to check the property is in a decorative state.... Simply wasn't the case. Wallpaper peels off with no aid, it peels off in rolls as its so old and thick with mould underneath. Holes in the walls, cracks, and it seems I've become my own surveyor as today I noticed the chimney needs repointing.
Ways to improve would be to make sure all repairs are up to date before a swap and that the repairs are done to standard. This has impacted my mental health badly, sleepless nights and severe anxiety and the stress of reporting numerous repairs is causing a huge burden. I hope when I've finally got the house in order it doesn't continue. I've lived up north in private accommodation (they have a bad reputation) but none as bad as this one. I'll add again my complaint is in process.

Only giving them a 1 star because I cannot rate them any less!
Whether you are in shared ownership or looking to swap to another property, DO NOT go to one that is owned by Aster.
The most disgusting housing association and anyone that works for them should be ashamed.
I have had numerous problems with my property and only been in it for 18 months!! They are not interested in your problems, only your money.
Scum company. You will never have a comfortable home life if you choose any property that is owned by them.
Now watch them put an automated reply to this. That’s how bothered they are!!

I have sent in a complaint on the 29th December , 5 days ago and still haven’t heard anything . Just proving what sort of housing association you really are . It is absolutely disgusting. How you can treat a human being like this especially in the 21st century. Also eviction is meant to the last result , but nothing has been done to help my son .

We have recently bought a shared ownership property from aster and they have been incredible. Me and my partner are both first time buyers and we had no clue what we were doing. But with the help from everyone at aster they made our first step into buying our own home such an easy experience. They were so helpful and patient with us and I would honestly recommend aster housing to anyone who’s looking at buying a home. A massive thank you to Lorna, Megan and Sara for everything they have done to help us 🤍

If I could rate them ZERO i would.We brought a shared ownership apartment back in 2021. Not once were we advised that above us are social tennants and high dependency ones at that. We have an alcoholic, schizophrenic and two other male occupants that causes stress and anxiety to us. The issues we have daily is the smell of cigarette smoke, weed and just plain dirtyness. They spit in the entrance hall throw rubbish everywhere they kick in the doors and break the locks. Them being soical tennants do not pay for repairs of this and all falls onto us and our neighbour which is totally unfair. The schizophrenic we had in outside in the corridor in his underwear holding a women up the wall by her throat and all Aster said was well call the police is your worried. I do not work 7 days a week to live in fear We have complained so many times to Aster but get fobbed off each time. We pay high management fees for what .... Totally useless... We even found out that our block holds less value than the others in our court. Again this was never highlighted to us.
Aster do not want to help in anyway and we are seeking a lawyers opinion now.

Aster, who manage our private sewer treatment works for the last 3 years have driven the residents of 9 houses to despair. Over the last 3 years the annual charges have been £450 to £1600 and then to top it all at £3500 per household. Again, no justification and no breakdown of these costs were provided when asked for. I have spent the last 3 months trying to sell my house, but due to the ongoing charges and lack of communication by Aster, no lender or solicitor can complete the sale with a buyer. Aster are playing with peoples livelihoods and futures, with no care what so ever and yet they are allowed to continue to trade like this without consequence. How and when can this company be held accountable for their unfair treatment to customers????

We privately own our home within a small cul de sac of 8 houses, Aster manage the sewage treatment works for the properties.
The management cost of this for 2022/23 was £572, however they have now increased this to £1054 for 23/24 with no reason or justification as to why this as nearly doubled.
We have then received a further letter informing us that actually there is an adjustment to the 22/23 charge and we now owe nearly £1800, again no justification.
I have emailed 5 times FAO of the ‘relevant’ people who have issued these letters requesting documentation, information regarding this but no one has been in contact.
We have since received a first reminder for the total of nearly £3k, again I have emailed directly and will expect a response.

I have been in contact with a specialist and our solicitor about this.
We are a new family with a young baby in our first home and the way we have been treated is disgusting.

We will be raising a significant complaint against this incompetent company.

Extremely professional service, high quality finish on my bathroom refit. The team delivering the refit were considerate, professional, knowledgeable, tidy and efficient. They explained everything they needed to do and set expectations for each day which they kept to. A quality service which is what I have come to expect from Aster Housing Association.

Good morning, I would just like to show my appreciation and say thank you so much to Scott Hoyle and his repair team at Aster. For being very efficient, kept me updated on the progress and most of all resolved the flooding issue that was happening at the front of my property. Well done team and many thanks Catherine Jones

Called emergency line I got water coming down to my downstairs toilet they have no one to come out tell me not to bath I have not for the last few days it’s a Joke will be taking this to trading standers expect you to live it poor conditions the amount of rent they charge you is a joke

Awful company. Avoid at all costs. Trying to charge us £18,000 for windows replacements we do not want. Despite written promises the cost would not be borne by leaseholders, Aster are forcing it ahead with totally unaffordable and unjustified charges. Our case is now going through a Tribunal. Their finance department is not fit for purpose, with numerous, totally unacceptable errors and anomalies with service charges over the past few years. Investigations revealed they did not bother about insuring the block when taking over from another company. Senior Management refuse to meet with the leaseholders. Aster advertise their service charges are “reasonable” - they are not. Many discrepancies evident where Aster claim something, but the facts are different. Leases are drawn up incorrectly and Aster are too pig-headed to change them. I wouldn’t even rate them “one star”, zero stars is deserved. Do not trust them.

Firstly, if you manage to get to the end of this long post, I applaud you.

Where do I start?
Found a house that suited our needs via a mutual exchange.
The tenant was known to Aster due to a lot of issues within this house, they knew it was in disrepair but we were desperate as we had outgrown our small property we swapped with.

We were advised by the previous tenant that Aster had said they would replaster all the walls within the house due to its age, put in a new kitchen amongst other things.

Basically, as soon as we signed the mutual exchange documents, it seems Aster took no responsibility for the damage the previous tenant had done to the house.

According to the surveyor, this house has nothing wrong with it. Funnily enough by the second time he came around, he suddenly noticed things wrong he missed before.

When we decided to strip the wallpaper off of the walls, we unveiled really bad cracks in the walls and walls actually crumbling away, black mould that had been painted over, layers and layers of paint built up over wallpaper, wallpaper bubbling due to damp.

We had the concrete rain window shelter fall off the window and land in the garden. It’s a good job know one was outside when it happened as it could have been extremely dangerous.

The front door was kicked in by the police to the previous tenant, was never fixed or replaced despite Aster knowing about the issues here.

I was burnt by a plug socked which wasn’t checked by a professional electrician before we moved in.

We had a kitchen cupboard fall off the wall when opened and one on the ground which wasn’t attached to the legs so fell over. This was when we were told that we have until 2031 until a new kitchen will be installed. I questioned this and put in a complaint to which Aster’s excuse was the size of our fridge freezer! What that has to do with anything is anyone’s guess.

We had a leak in the toilet, so had an engineer come out who made it worse. We then had to call an emergency engineer out who suggested leaving us without a toilet at all. Luckily he didn’t.

We then had a leak in the bathroom. Engineer came out and broke our bathtub. In a way this was a blessing because the previous bathtub was absolutely vile despite the amount of cleaning we had given it. But this was when we actually realised that the bath was actually put in the wrong way around.

When we decided to remove a poorly applied wooden cladding from the hall/landing and stairs, it was attached so badly it ripped the plaster board off in places despite the delicate way in which we tried to remove it.

On the landing, we have a wall crumbling away exposing cables. We’ve mentioned this time and time again but nothing gets done.

We had numerous people out to look at our outhouse, which is practically balancing on a lintel about 2cm wide.

Two weeks ago, our kitchen sink came away from the waste pipe and was pouring with water. Due to my health, I have to rely on that sink to wash and clean. We contacted Aster to be told it wasn’t urgent and they wouldn’t help until the Monday as it was now the weekend and to wash and prepare food in the bathroom 🤮
My husband spoke to a manager who, when my husband explained my health and disabilities, laughed.

Today my 18 month old found crumbled brick on the floor in our front room, he very nearly put it in his mouth. He then kept finding more and more pieces. I am petrified he's going to end up extremely ill or choking on bits.

We can’t decorate because the whole house needs so much work.
We can not make it feel homely.
I am worried sick about my children’s health. Especially as our 18 month old is finding bits of brick he could choke on.
My middle son has ASD and really bad OCD since we moved here due to how bad it was and in parts, still is (cleanliness wise, despite the level of cleaning we have done).

Aster have refused responsibility because it was a mutual exchange, but had it been left empty, the work would have been done by Aster and passed on to the council to house someone.
We are a very low income family and can’t afford the thousands of pounds worth of work needed when we didn’t do this damage to the property.
I’m not sleeping, I’m depressed. This has had a huge negative impact on my health and mental health. I’ve been ill since we moved in with a chronic cough which no doubt is down to the dust from crumbling bricks and mould.

Poor experience with this company. My husband is in the armed forces and I am unable to work due to having just had a baby and we were told basically we have no hope for shared ownership. Disappointed in Aster clearly only interested in tenets with money. Wouldn't recommend this company

Posting this on behalf of my partner who has a shared ownership flat with Aster. Aster seem to be interested in nothing more than fleecing their tenants. My partner's service charge was increased fourfold this year, from £90 per month to £370 per month. Aster have claimed that this is to carry out maintenance works, which seems hard to believe seeing as the charge has been increased for 5 months now and there has been no sign of any work carried out. Even the cleaning of communal areas has gone from twice a month to once every two months.

The increase caused significant financial issues for my partner and it is now stopping her from selling the flat. Prospective buyers have been put off by the service charge. Aster claim that the higher charge is only temporary, but will give no reassurances as to when it will return to normal levels. Their responses to my partner's concerns have been glib and come across like they are trying to fob her off.

Aster comes across very much as a company that puts profit over people. The dismissal of my partner's concerns has been shocking and has caused her a great deal of distress.

ago
i felt hopeless by Aster Letting team
Dear Sir/Madam

i am writing this later to sake justice Please help me

On 17th of September I am due to move from my present council flat to a council house in Bassett Green. I have been in contact by email with Aster letting team concerning my move this week from friday 1st of September until the email I have received from Aster letting Assistant Called Laura Harper today. I should appreciate it if you would please consider what I say below:

Several weeks ago, I forget the precise date i massage Vanessa Aster housing officer, I asked her what the rules are for leaving my present Aster flat and moving into a council house. I have a wife and 4 young children and hoped to make any arrangements in good time. My precise concern was when to formally inform Aster of the date we would be moving into the new house and leaving the present flat. Vanessa didn't even reply i was expecting response but she did not. Quite reasonably, I waited for Vanessa’s reply until last Friday 1st of September when I called the Housing Office to inform them that I shall move into my new council house. i asked please post the quit form and Laura Harper Aster letting assistant promised that she will do.

I received a later from her on Thursday 7th of September with out the form saying that I needed to officially fill in a form + return it to Housing but no form accompanied the Housing later. I therefore emailed Housing back requesting an official form– I received this form today Friday 8th of September by email, . I returned it the same day.

if Laura Harper Aster lettings Assistant have been sent me the form on Friday i would have returned on Monday the 4th.

i am absolutely shattered i have feeling that I have been treated badly by Aster to make me pay extra week of rent. As cost of living crisis as father 4 children how can i pay two rent for 5 weeks

despit being an outstanding tenant for the past 13 years.

i received call from Southampton City Council housing on Friday 1st of September that my house is ready t view on monday the 4th i receive the my council house key.

Now Aster team saying we will not accept your Quit notice from friday the 1st of September Laura Harper Aster letting assistant said my 4 weeks notice will start from Monday 11th of September it means i have to pay 5 week rent for two

Dear Sir/Madam 

i am writing this later to sake justice Please help me 

On  17th of September I am due to move from my present council flat to a council house in Bassett Green. I have been in contact by email with Aster letting team concerning my move this week from friday 1st of September until the email I have received from Aster letting Assistant Called Laura Harper today. I should appreciate it if you would please consider what I say below:

Several weeks ago, I forget the precise date i massage Vanessa Aster housing officer, I asked her what the rules are for leaving my present Aster flat and moving into a council house. I have a wife and 4 young children and hoped to make any arrangements in good time. My precise concern was when to formally inform Aster of the date we would be moving into the new house and leaving the present flat. Vanessa didn't even reply i was expecting response but she did not. Quite reasonably, I waited for Vanessa’s reply until last Friday 1st of September when I called the Housing Office to inform them that I shall move into my new council house. i asked please post the quit form and Laura Harper Aster letting assistant promised that she will do.

I received a later from her on Thursday 7th of September with out the form saying that I needed to officially fill in a form + return it to Housing but no form accompanied the Housing later. I therefore emailed Housing back requesting an official form– I received this form today Friday 8th of September by email, . I  returned it the same day.

if Laura Harper Aster lettings Assistant have been sent me the form on Friday i would have returned on Monday the 4th.

i am absolutely shattered i have feeling that I have been treated badly by Aster to make me pay extra week of rent. As cost of living crisis as father 4 children how can i pay two rent for 5 weeks 

despit being an outstanding tenant for the past 13 years.

i received call from Southampton City Council housing on Friday 1st of September that my house is ready t view on monday the 4th i receive the my council house key.

Now Aster team saying we will not accept your Quit notice from friday the 1st of September Laura Harper Aster letting assistant said my 4 weeks notice will start from Monday 11th of September it means i have to pay 5 week rent for two property.

I have been living in my shared ownership property for 6 years now and have just gone through the selling process with Anna Dillon. I have always felt very apprehensive about the selling process because I've heard it was very complex. However, with Anna by my side, the process has been smooth and surprisingly easy.

Shared ownership has given me an opportunity from a young age to get onto the property ladder, to move out and be independent from the age of 23.

Thank you Aster Housing for giving me this opportunity.