assetzcapital.co.uk Recenzje 

1310
Wynik TrustScore: 1 na 5

1,2

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Prolonging the torture of getting our money back as investors - holding on to our money and no doubt they get good interest on this and the FCA do nothing to investigate. Awful company that has no eth... Zobacz więcej

Oceniono na 1 z 5

Tracked back in the previous TrustPilot comments for Assetz. There's a positive comment in Nov 2022. Nothing positive since then. Someone offers as much as a 2* review, everything else since then i... Zobacz więcej

Oceniono na 1 z 5

40% reduction in my investment level, not able to withdraw money 11 months, cash withdrawal queue changed then changes again , default forecasts totally inadequate and grossly understated , managemen... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

As previous one star reviews have stated Assetz Capital have really left a lot of investors in the lurch. I knew the risks of P2P as I've previously been burnt by Lendy and Crowdstacker too. But AC se... Zobacz więcej

Informacje dotyczące firmy

  1. Pozabankowe usługi finansowe

Napisane przez firmę

Assetz Capital is one of the UK's leading SME property finance lenders. Since 2013 we’ve supported developers and property investors to realise their business goals through development finance, bridging and commercial mortgages (£500k–£10m). We previously operated a retail investment platform, which closed to new investment in December 2022 and is now in run-off. Across the life of that platform, total capital and interest payments to investors have exceeded the original capital invested at an aggregate portfolio level, with returns averaging approximately 7% per annum. Online reviews may reflect experiences from both our current lending services and our retail investment platform.


Dane kontaktowe

1,2

Bardzo słaba

Wynik TrustScore: 1 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,2

Wszystkie recenzje

(1310)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 9

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Login issues fixed immediately

I had some issues logging into my account and got quite worried about it. However, I used the Assetz chat function and the customer service person was really helpful. My problem was resolved really quickly and with no fuss. It really put my mind at ease and made me feel confident that I could reach out to Assetz whenever I encounter a problem.

29 czerwca 2021
Opinia niezależna
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Odpowiedź od assetzcapital.co.uk

Thank you for your review, Ivan. We’re happy to hear your issue was quickly resolved and should you need any assistance in the future, our Investor Team is always happy to help.

Kind regards,
Assetz Capital

Oceniono na 4 z 5

In several years of investing I've…

In several years of investing I've found Assetz to be one of the better providers of P2P. Good returns on investment and high standards of ethics. Defaults need to updated more rapidly to provide accurate up to date picture of returns.

22 czerwca 2021
Opinia niezależna
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Odpowiedź od assetzcapital.co.uk

Thank you for taking the time to leave a review, your feedback is greatly appreciated.

Kind regards,
Assetz Capital

Oceniono na 3 z 5

I would pleased that I received my £103 straight away without any bother but I just could not unerstand the platform and how to withdraw, so I needed to phone for help/assistance to withdraw it.

I was pleased that I received my £103. Although I found it complicated to withdraw, so I don't think I will be investing with you in the future, Hey who knows things may improve.

20 czerwca 2021
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Odpowiedź od assetzcapital.co.uk

Thank you for your review, Rae. We’re sorry to hear you experienced some issues with understanding the platform and withdrawing, but happy to hear that this was resolved through our Investor Team. Should you need any assistance in the future or have any questions about our platform, please do not hesitate to get in contact with the team.

Kind regards
Assetz Capital

Oceniono na 1 z 5

The not so quick access account

I have been a customer of Assetz for approximately 3 years. I choose to invest in the P2P market diversify my portfolio and was particularly attracted to Assetz as they provided an quick access account which seemed to provide liquidity and a level of protection against losses.

My experience was fine until early 2020 when Assetz imposed limits on withdrawals which resulted in my withdrawal request for my 'quick access' account taking over a year to process. In addition, Assetz levied additional fees and lowered interest rates which significantly reduced the return on the money that was trapped in my accounts with them.

I believe all of the actions taken by Assetz were in line with their T&Cs but did not deliver on the liquidity expectations I had from investing in a quick access account.

If you are going to invest with Assetz Capital my advice is that you should only invest money you are willing to lose, have sudden changes to the return rate or be tied up for an undetermined amount of time.

The experience has put me off investing in the P2P market and I have closed my accounts with Assetz.

One positive is that the on line chat facility worked well and the staff always tried to help within the scope of the policies implemented by the company.

8 czerwca 2021
Opinia niezależna
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Odpowiedź od assetzcapital.co.uk

Thank you for your review, Dave. We’re sorry to hear you have closed your account with us and that Assetz Capital was not suitable for you but we’re glad that our staff were helpful and the service they provided was good.

Kind regards
Assetz Capital

Oceniono na 2 z 5

Customer service

Following the death of my husband last year I needed to transfer funds from our joint funds to my sole name. This has been a long and complicated procedure which is still on going. On several occasions I have phoned Assetz and spoken to various people whom on the phone have been very helpful, however they have failed to implement what they have said they would do.

22 maja 2021
Oceniono na 5 z 5

Good experience so far

Good experience so far. As an April 2021 RateSetter refugee, I split that balance between Assetz Capital and a couple of other P2P providers. It's early days and so time might throw up some issues (I don't plan on withdrawing money any time soon; as was the case with RateSetter, I understand that there are current delays in accessing money via the secondary market), but so far so good.

The money I transferred in was matched and invested very quickly, the system and processes have been straightforward to follow, and I did have a follow up call asking how I'd found the platform, and advising some online resources if I wanted assistance.

10 maja 2021
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Odpowiedź od assetzcapital.co.uk

Thank you for taking the time to leave a review, James. We’re glad to hear you have had a positive experience using our platform. If you have any questions about your investments or the platform in the future, please contact our Investor Team who are always happy to help.

Kind regards,
Assetz Capital

Oceniono na 4 z 5

I like this platform

I like this platform. It is quite good.

10 maja 2021
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Odpowiedź od assetzcapital.co.uk

Thank you for your review, Maria. Your feedback is greatly appreciated.

Kind regards
Assetz Capital

Oceniono na 5 z 5

I love the regular updates

I love the regular updates, the requests to vote and the video updates during the pandemic to set expectations. The customer service experience is also fantastic.

9 maja 2021
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Odpowiedź od assetzcapital.co.uk

Thank you for your review, Korede. We’re happy to hear you’ve had a positive experience using our platform and your feedback is greatly appreciated, especially in relation to our regularly updates to investors and our Investor Team – we’ll be sure to pass on your comments.

Kind regards
Assetz Capital

Oceniono na 5 z 5

Super helpful and proactive in…

Super helpful and proactive in providing detailed information in a simplified and patient, yet professional manner. I’m very new to this platform and have never invested via p2p but already feel confident and knowledgeable to begin investing with assetz capital.

7 maja 2021
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Odpowiedź od assetzcapital.co.uk

Thank you for taking the time to leave a review. We’re happy to hear that you had had a positive experience using the platform.

Kind regards
Assetz Capital

Oceniono na 5 z 5

Investing with Assetz Capital

I have invested with Assetz Capital for some years, I believe the returns I have obtained are above average. I like the fact that the company is not quoted and therefore does not have to take actions to please shareholders. I have found the staff to be most helpful when I have had occasion to speak to them. I know peer to peer lending is relatively risky and not for widows and orphans. In my experience AC do everything they can to minimise risk and keep investors up to date with all relevant matters. A great investment to have as part of your portfolio.

7 maja 2021
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Odpowiedź od assetzcapital.co.uk

Thank you for your review, Michael. We’re happy to hear you have had a positive experience using the platform. Your positive feedback regarding the rates of return we offer, our regular updates to investors and our Investor Team are greatly appreciated.

Kind regards
Assetz Capital

Oceniono na 5 z 5

So easy to use and great customer…

So easy to use and great customer service when I did need them

5 maja 2021
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Odpowiedź od assetzcapital.co.uk

Thank you for your review, Philip. We’re happy to hear that you’ve had a positive experience using our platform and glad our Investor Team were helpful when you needed them.

Kind regards
Assetz Capital

Oceniono na 5 z 5

Fast and efficient

Fast and efficient service.

5 maja 2021
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Odpowiedź od assetzcapital.co.uk

Thank you for taking the time to leave a review, Susan. Your feedback is very important to us.

Kind regards,
Assetz Capital

Oceniono na 5 z 5

they've been brilliant and fair

they've been brilliant and fair. I trust these guys

4 maja 2021
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Odpowiedź od assetzcapital.co.uk

Thank you for your review, we’re happy to hear you’ve had a positive experience using the platform.

Kind regards
Assetz Capital

Oceniono na 5 z 5

Assetz Capital has adapted well to…

Assetz Capital has adapted well to market place during the pandemic. The regular updates have been invaluable and provide confidence that investments are are being well looked after in the circumstances.
I have been an investor almost from the inception of Assetz Capital and my confidence in this company has been high during this period

4 maja 2021
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Odpowiedź od assetzcapital.co.uk

Thank you for your review, William. Your positive feedback regarding our regular updates and how we have adapted to handle the pandemic is greatly appreciated - we’re happy to hear you’ve had a positive experience using our platform over the years.

Kind regards
Assetz Capital

Oceniono na 3 z 5

Unable to withdraw money from account…now fixed

Unable to withdraw money from account to bank account as bank account is rejected still after several months of activity. The account was funded from the same bank account that is being rejected.

After about a fortnight finally obtained verification of the bank account and was able to transfer money. out.

3 maja 2021
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Odpowiedź od assetzcapital.co.uk

Thank you for your review, James. We’re sorry to hear that you were experiencing issues, we have since spoken to you and resolved this. Sometimes we need to run manual verification on the bank account but we’re always on hand to help investors if you require it. Please don’t hesitate to get in contact with our Investor Team should you require any assistance in the future.

You can contact our Investor Team either by phone on 0800 470 0430 (extension 1) between 9am & 5.30pm, Monday to Friday, via email at enquiries@assetzcapital.co.uk or through our Live Chat facility.

Kind regards,
Assetz Capital

Oceniono na 1 z 5

I'm unsure why I am being reminded to…

I'm unsure why I am being reminded to review. Perhaps AC are too conceited to get the message. I really do not feel like reviewing a platform where my losses (which their systems apparently cannot yet record) continue to exceed the low level of interest received. And AC is the only P2P I am aware of which earns between 10 and 50% of lender returns, but without the capital or any apparent risk.

3 maja 2021
Oceniono na 5 z 5

I’ve been investing with Assetz Capital…

I’ve been investing with Assetz Capital for nearly two years now. I am pleased with the returns and the way that they have handled the difficult situation with COVID. They communicate well on a regular basis with investors and I have a lot of confidence with them.

3 maja 2021
Oceniono na 4 z 5

A very good platform but more Loan Options are needed

A very good platform that has survived the pandemic with limited damage.
My only concern is that as a manual Invester i am now running out of Loans I wish to invest in and am desperately waiting for new loans to added to their portfolio so that I can invest my contribution based on Risk and Reward.
I used my annual ISA investment to add funds to their site but am running out of options to invest in at the limit per Loan I have limited myself to.

Hopefully when lockdown ends more new options to invest in will become available but the choice is fairly limited at the moment.

2 maja 2021

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