Came for coffee and cake
Came for coffee and cake. Wonderful setting coffee is just like any other cafe cakes were a bit dry but not horrendous we had millionaires slice and coffee and walnut. What let this down was the lack of menus we had an elderly lady with us and she was unable to walk into the cafe after we had already seated her. What really let this down was the lack of any customer service. There was no greeting just a What are you ordering? The girl was so sourfaced (perhaps she is having a bad day and we were just unlucky) she was unhelpful and plain rude.
Odpowiedź od Ashling Park Estate
Thank you for taking the time to share your feedback, Victoria. We're delighted to hear that you enjoyed the setting, and we appreciate your comments about the cakes and coffee.
Due to the recent hot weather, we've been keeping our cakes refrigerated to ensure the buttercream stays fresh and doesn't melt. As with many cafés, our prices and menu options are available at the point of ordering, although we appreciate your feedback and will certainly take it on board.
We've also spoken with the young member of staff who served you that day. We're sorry that their manner came across this way. We believe this was due to a lack of confidence rather than intention, and we'll continue to support them as they gain more experience.
