ASB Bank Recenzje 

What an awful bank to have to experience… I work nights, so rely upon my card heavily in the early hours of the morning! I don’t have enough fingers to count the times that ASB failed me! I’ve been trying to get a taxi at 5am home from work, and my card doesn’t work … with thousands in the account! And every time I have pulled them up on it they send me a new card and try and pretend it’s on my side, not theirs … 3rd card, same results! What a joke of a company!

I talked to the Kiwisaver department of ASB And the customer rep did not provide good service nor experience with the way he presented the information or even answered my questions. POOR CUSTOMER SERVICE!

Completely useless customer service. Disgusting. More than one hour waiting just because I forgot my password and got locked out of account. Not the first time I have had to wait forever for customer service withe bank! APPALLING!! I am utterly disgusted with ASB customer service. Ever have a problem with this bank = what a nightmare!! And worse if you have to call from overseas!!

Appalling service for a replacement card. Two and a half weeks since ordering it and it still hasn't arrived. I explained it was for my disabled son and that he had no means of accessing his bank account without it. Phoned multiple times on his behalf. He is now waiting on a courier delivery. Not good enough.

Be aware when you seperate and ask for all joint payments to stop the bank staff may still allow payments to continue that are not in your name. ASB blame underwriters and allow insurance payments for someone you separated with to come out of your account.
When asking ASB what payments are for they claim they are for your personal insurance and that they did not know even though it’s them deducting the money and charging you. Shameful behaviour and follow up.

Joint account means joint with each party being equal when it comes to ALL decisions. However this bank proved that they regard the male party in the joint account to be more important than the female. Several times during my divorce and afterwards, the bank acted on my ex husbands sole authority either not consulting me at all or advising me after the decision had been made. Very unhappy about this and would have taken this further had I not beentaken up with the stress of divorcing and selling property.

I would like to thank the whole team of ASB when they actioned my complaint of a fraudulent activity on my credit card. The transaction was still pending when I made a call to ASB and after a few days it cleared. I thought that I could not do anything about it anymore and just have to accept my loss. But lo and behold! A few days after I received an email that ASB will credit back the amount to my card. ASB is indeed a team of professionals and have gained my trust.

Like most organisations in NZ they promote themselves on being super customer friendly , efficient and trustworthy , and exactly to my expectations of business in New Zealand they were not .
All banks are greedy , but most provide a reasonable service , ASB New Zealand certainly does not . Extremely disappointed in them .

ASB needs to get down based on stupid rules; two examples as below:
The money was blocked in my solicitor's ASB bank account due to my name "mohammad" due to money laundry on settlement date which was really stressful.

Term deposit for 3 or 5 years just mentioned there is breaking fee; be aware, ASB will take more than the interest that ASB payed you in the past months. It is not clear how they calculated just mention there us a fee for breaking. ASB doesn't care about you are in hard situations or not. Exp; I opened three and 5 years term founds with 10,000$ they returned ~9,400$.
Such a way to make profit from ASB customers. I THINK we should leave ASB that I have done!

customer service is a thing of the past
would and will be moving banks and making friends and family do the same

I was taken advantage of when I had to remove the 2nd name off a joint insurance policy due to his death. We had the policy over 20 years but removing one name gave them the opportunity to increase my premium by over 100%. When I questioned it, no one got back to me so after 4 days I found a much cheaper and friendlier provider. I just feel so let down in the midst of grief, shame on you ASB, there was no recognition that I was on the policy too.

They want your money but won't provide service anymore in rural branches. A few years back we had a Bank Manager, now we have to travel for anything other than everyday banking.

Had a arranged phone appointment with a guy Mohammed shariff , which after 1/12 hour of waiting never heard from him.Only because I rang to find out what’s going on did he ring , could not understand a word English was shocking.Finally got out what I needed to send him and was told he will be in contact end of the day .A week on and still have not heard a thing , absolute joke you have incompetent people like this working for you .I still have no answers so will be in to close all accounts .
Aaron

How is my case closed when I don't know the outcome?
I haven't been given a solution to my problem either.
No explanation as to why?
No call back like I was told?
No resolution?

Do you really respect a person's complaint or feedback?
Looks like you would much rather to just hear the compliments.

Here in Kaikohe is rubbish already.
With 2 days open & short hours when it is.

How about answering my questions!

Worst bank. Uncaring

Despite being a loyal customer they don’t want to help with giving loans for those already in debt and struggling with the inflation and gas prices going crazy high. All I asked was for a small car loan to get a very economical car to get to work but was denied. They believe I cannot afford it.

My second review on this branch. Worst service ever!! So rude

On Monday 14/08/2023, I visited Remuera Branch, they helped me register an account online, then book me an appointment at 12:00 PM today 16/08/2023 at Lunn Ave Branch. All good until I got to Lunn Ave Branch today, on time, and it was closed. They did not even inform me. I called the ASB hotline. The lady on the phone helped me book another appointment at 2:45 PM today with the branch in Onehunga.

I went to Onehunga Branch, here was what I provided to get my account verified:
Vietnamese passport;
Australia driver’s licence;
Tenancy agreement with my sister as the head tenant, and a flatmate agreement between me and my sister;

The lady declined to verify my ID, and I don’t know what else to do to get my ID verified because I can’t be on the tenancy agreement since it’s just a temporary address and I will be travelling soon around New Zealand.

Anyway, I hope that you could be more flexible, as there are so many backpackers like me who are on working holiday visas and not living in one place. For the time being, I’ll go with another bank.