Artificial Living Recenzje 

209
•
Wynik TrustScore: 3.5 na 5

3,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Fantastic customer service from Claire was so helpful… Got me out of a right pickle and all sorted now Will be using these guys more for sure

Oceniono na 5 z 5

Excellent company to work with , brilliant product , and extremely helpful , competitively Priced , high end product , the cladding has worker out excellent to finish off a new build project Thank... Zobacz więcej

Oceniono na 5 z 5

Purchased exterior wall cladding to replace the wood on our retaining garden wall. The materials were easy to work with and look great, especially with a section of living wall placed within the cladd... Zobacz więcej

Oceniono na 1 z 5

Purchased around 50 composite cladding boards I was sent 2 different type, scaffolding was up, roofers were here so I had no choice then to buy something locally. Used some of it, 27 was collec... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z meblami ogrodowymi

Napisane przez firmę

Artificial Living is committed to offering the very best in Artificial Grass, Composite Decking, Composite Wall Cladding and Artificial Plant Wall products the market has to offer...We won't be beaten of Quality of Price!


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

209 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 55% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,5

Wszystkie recenzje

(209)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 18

Napisz recenzję
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Oceniono na 5 z 5

10/10 company, brilliant!

My building company have ordered several times now for composite cladding and fixings. What a brilliant company. Easy website to navigate, excellent customer service over the phone and so quick with getting orders out. I’d highly recommend this company and the high quality products.

21 stycznia 2025
Opinia niezależna
Oceniono na 1 z 5

AVOID LIKE THE PLAGUE!

Possibly the rudest, most arrogant customer service agent I have ever spoken to.

I called up and spoke to Daniel, who instantly seemed annoyed that I wanted to ask questions. Daniel spoke with a righteous tone but also a fake accent/voice, as once I began to ask questions his true colours AND VOICE, came to light.

Despite the terrible experience, he claimed to have a showroom but it turned out that the address that I was given, turned out to be another business entirely.

Making Artificial Living Ltd a drop-shipping business, which often/always don’t ever ship the order.

The most amusing thing about the whole situation, is that the incompetent and arrogant customer service agent that I initially spoke to turn out to be in fact the business owner, Daniel.

AVOID LIKE THE PLAGUE!

3 grudnia 2024
Opinia niezależna
Logo Artificial Living

Odpowiedź od Artificial Living

PLEASE NOTE: THE ABOVE REVIEW HAS BEEN WRITTEN BY A COMPETITOR (WE WON’T MENTION THEIR NAME AS THAT’S CLEARLY WHAT THEY WANT).

We would like to assure anyone reading this that none of the statements made in this review are true—they are entirely fabricated. While we welcome genuine feedback to improve our services, this review is a clear example of competitive tactics rather than constructive criticism.

Our focus remains on delivering exceptional service and results for our valued clients, and we’re proud of the reputation we’ve built.

To our amazing clients and supporters: thank you for trusting us with your business. To competitors, we kindly suggest channeling your creativity into your own growth—competition is great when it’s fair!

Oceniono na 5 z 5

We required Fire rating B cladding

We required Fire rating B cladding (due to the distance of the next-door property) fast to keep our development on track when my original supplier stopped delivering it.
We placed the cladding in both a vertical and horizontal pattern, which was a little tough for our main building contractor, but the result looks fantastic.
Artificial Living and Daniel were extremely helpful and supportive. They assisted with quality and provided timely delivery when we realised due to the pattern and shape of the house, we were short. Their confidence on the colour options (Antique and Black) worked beautifully. I sincerely appreciated all their honesty and help.

1 października 2024
Opinia niezależna
Oceniono na 3 z 5

I ordered colour coded screws

I ordered colour coded screws. The product is fine but very expensive.

23 października 2024
Logo Artificial Living

Odpowiedź od Artificial Living

Thank you for your feedback! We're glad to hear you're happy with the product. We aim to offer the best quality, but we’ll take your comments on pricing into consideration.

Oceniono na 5 z 5

A big thank you to the team at…

A big thank you to the team at Artificial Living -Very helpful in getting some coloured Acupanels changed over for us!

8 października 2024
Opinia niezależna
Logo Artificial Living

Odpowiedź od Artificial Living

Thanks Evie, we really appreciate your review!!!

Oceniono na 5 z 5

Excellent company to deal with…

Excellent company to deal with excellent communication rapid delivery exactly what you need 100% AAA+++ 👍

10 września 2024
Opinia niezależna
Logo Artificial Living

Odpowiedź od Artificial Living

Thanks for the fantastic review, its very much appreciated!

Oceniono na 3 z 5

I used their fluted plastic cladding to…

I used their fluted plastic cladding to give my 50's house a updated look to match my recently replaced external doors .
The order was delivered in a reasonable time .
My only moan is about a lack of communication about batten substitutions made to my order prior it being despatched.

17 września 2024
Opinia niezależna
Logo Artificial Living

Odpowiedź od Artificial Living

Thank you for taking the time to leave us feedback. We're delighted to hear that our fluted plastic cladding helped transform your home and complemented your new external doors!

We sincerely apologise for the lack of communication regarding the batten substitution on your order. We strive to keep our customers informed about any changes and regret that we fell short in this instance. Your feedback is invaluable, and we’ll use it to improve our communication process moving forward.

Thank you again for your order, and if there’s anything else we can assist you with, please don’t hesitate to reach out!

Oceniono na 1 z 5

Lie to get your business.

So….. this is the second time I’ve used artificial living. My reason for coming back again was the customer service i received and also the quality of the products.
what has made me change my review is the fact I was lied to by the owner Daniel. He said he was the only importer of this product and that no one else can get it in the country !! I have since found LBROOFWINDOWS.co.uk that sells the exact product for literally half the price. Halfy the price shipping too !!
I approached Daniel with these findings and asked for a partial refund as I felt I had been mis sold the product and was accused of slander, fraud etc. he said I was unable to change this review as I was trying to hold him to ransom. That is not the case. He is a liar, yes he has a good product but he is ripping people off with the price and it can be found elsewhere with vast savings.
While trying to find identical products, I did come across inferior but there are identical products for half the cost.
I will not be using again and I will be changing all reviews I have left for this company based on Daniel’s lies and deception.
Thanks again
Paul

Update 26/11/24.
I have never tried to get you to price match upon ordering. That makes no sense as I would have just ordered from them ?? You are back tracking and trying to cover up your lies. Please post what proof you have and I will do the same. There is no blackmail either !! I feel I was lied to and that is why I have changed my review. I simply asked for a partial refund and gave the reasons for this request. I was then told by Daniel that I was blackmailing him and being slanderous which I was not and speaking with citizens advice I am in the right. The information I was given at time of purchase I later found out to be lies and that is how we are in this situation.
Me asking for some of my money back or more product to cover that extra cost is not blackmail, it would simply be you doing the right thing and realising you have ripped someone off. Maybe you didn’t realise at the time but now you do and instead of fixing the issue, you ring people mobiles making threats.
Let’s see how many other customers do the same after reading this !!
Very very let down customer that was over the moon with the service on previous purchases but now drastically let down.
Paul.

3 września 2024
Opinia niezależna
Logo Artificial Living

Odpowiedź od Artificial Living

Dear Paul,

Thank you for taking the time to leave your feedback. While we welcome all reviews, it’s important to address the accuracy of your claims and clarify the situation.

Firstly, we must highlight that you attempted to pressure us into refunding your order by threatening to leave multiple negative reviews online. This constitutes blackmail, which is a serious matter under UK law. The fact you are attempting to do this to a small family run business is very disappointing.

To address your specific claims:

Pricing Transparency:
At no point were you misled by Daniel or any member of our team. We have clear evidence, including your email correspondence, where you referenced pricing from LB Roofing in an attempt to negotiate. While we respect your right to explore competitive quotes, we explicitly informed you that we would not match LB's prices due to differences in product specifications and quality, which you acknowledged before placing your order.

Product Features:
We take pride in offering premium products backed by superior warranties and certifications. To reiterate: Our product includes a 20-year warranty, double the 10-year warranty provided by LB. It also features a Class B fire rating, reflecting the rigorous conditions under which it is manufactured. These factors account for the pricing difference and reinforce the value of our offering.

Unfounded Accusations:
Your statements regarding our honesty and business practices are untrue and without basis. Additionally, your actions over the past three months—including encouraging others to choose competitors—are not only harmful but also unfair to our small, family-run business.

We have always operated transparently and with integrity. While we understand that disputes can arise, we kindly ask that any future concerns be handled constructively and respectfully.

We wish you all the best going forward,

AL

Update 26/11/24.

We have provided Paul with the requested evidence & he is still denying that he sent the said email. Just to be clear his exact words were "I have seen the same product £10 cheaper per board with Easy gardens and also IB ROOF WINDOWS but Daniel was fantastic to deal with last time and I’d rather try and work with yourselves" this email was sent on the Monday the 2nd of September.

Just to be clear we have tried to reach out to Paul on multiple occasions via telephone but he refuses to talk over the phone and will only communicate by text message. Also the only threats that have been made are legal threats to take Paul to court if he continues to slander our small family run business in a bid to get a refunded for products he has purchased and has openly admitted he is happy with.

Oceniono na 5 z 5

Good Service

A fast and efficient service with good communication.
Quick delivery with super helpful delivery driver. Haven't installed product yet but very happy with what I've received.

10 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Great service ⭐️⭐️⭐️⭐️⭐️

Really good service, ordered some wood samples and they came days later.

Would throughly recommend, unfortunately we won’t be using the wood ourselves due to a change of plan! However the acoustic wood panels that we got samples of was lovely.

22 lipca 2024
Oceniono na 5 z 5

Excellent service

Excellent communicator, goods were dispatched swiftly and all arrived as described, I am delighted with Artificial Living and I would recommend it without any hesitations.

22 lipca 2024
Oceniono na 5 z 5

Really happy with my experience with…

Really happy with my experience with Artificial Living. I've got little to no experience with this kind of thing but Charles made it super easy for me pick the right cladding and quoted everything i needed to finish my extension. The quality and look of the cladding is unreal, all of my neighbours are already thinking of copying our look. Thanks again for the great service!

4 lipca 2024
Opinia niezależna

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