Arden University - Coventry Recenzje 56

Wynik TrustScore: 4 na 5

3,9

Arden House, Middlemarch Park, CV3 4FJ Coventry, GB


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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

When you enquire about courses the advisors are helpful but that’s to get you on the course afterwards they don’t care about you don’t reply to phone calls messages voice and text..one tutor on my cou... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have had fantastic support from Arden University since I joined them recently. On two separate occasions I was helped by Amrita and John. They both showed amazing empathy towards me - fully understa... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Mandy, an Arden Student Hub Advisor has been helping me with my query regarding my course. She has been so supportive and communicating with me every step of the way. As a distance learner it can be... Zobacz więcej

Oceniono na 5 z 5

I’m in my first year at Arden studying Business and I’m really enjoying all aspects of the university. The modules are easy to follow and my lecturer meets with us on a weekly basis via Zoom. I’ve h... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Uczelnia

Informacje przekazane przez różne źródła zewnętrzne

Education provider, delivering programmes via Distance Learning, and Blended Learning at study centres in London, Birmingham, Manchester and Berlin.


Dane kontaktowe

  • Arden House, Middlemarch Park, CV3 4FJ, Coventry, Zjednoczone Królestwo

  • 8081634376

3,9

Dobra

Wynik TrustScore: 4 na 5

56 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 77% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

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Oceniono na 5 z 5

I was completely impressed with the way…

I was completely impressed with the way Amani - student support staff handled my issue, individuals like her are assets to organisations that are well-led. When I presented my issue, she took time to explain things and reassured me this was to be resolved, the following day which is today I got a response and all my frustration gone. Brilliant! Very effective in the way she solved my issue. Thank you Amani I cannot appreciate you enough, what you did means a lot to me. Keep it up.

15 lipca 2024
Opinia niezależna
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Odpowiedź od Arden University - Coventry

Hi Dinah

Thank you so much for taking the time to leave us a positive review! We're so happy to hear you have felt supported during your time studying at Arden and I will pass on your great feedback. Good luck with the rest of your studies!

Thanks,
Arden University

Oceniono na 5 z 5

Suganya from Student Support was…

Suganya from Student Support was incredibly helpful in regards with my enquiry and Arden is one of the best University experiences. I am currently working through my second year of my BA in Graphic Design and I am learning so much. Lecturers are also brilliant.

26 czerwca 2024
Opinia niezależna
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Odpowiedź od Arden University - Coventry

Hi Sofia

Thank you so much for taking the time to leave us a positive review! We're so happy to hear you have enjoyed during your time studying at Arden. Good luck with the rest of your studies!

Thanks,
Arden University

Oceniono na 5 z 5

Helpful Student Support Team

Throughout my degree, I've found the student support team very helpful with advice and sorting out any issues. I want to thank Jake from the student support team for keeping me informed and chasing up a query regarding an extension to my course expiry date.

19 czerwca 2024
Opinia niezależna
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Odpowiedź od Arden University - Coventry

Hi Amy

Thank you so much for taking the time to leave us a positive review! We're so happy to hear you have enjoyed during your time studying at Arden. Good luck with the rest of your studies!

Thanks,

Arden University

Oceniono na 2 z 5

They don’t care

When you enquire about courses the advisors are helpful but that’s to get you on the course afterwards they don’t care about you don’t reply to phone calls messages voice and text..one tutor on my course had a really bad teaching attitude he definitely didn’t want to be there he showed us the wrong module a student had to point out the mistake..still awaiting my bursary payment from weeks ago they just want people to sign up so they can make ££££ and afterwards they don’t care

5 lutego 2024
Opinia niezależna
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Odpowiedź od Arden University - Coventry

Hi Susan,

We’re sorry to hear you’ve not been able to get hold of us through our usual channels – we’d like to reassure you that the experience all our students have when studying at Arden is of paramount importance to us and we’d like to work with you to resolve any issues you might be having.

Could we ask you to drop us an email to studentvoice@arden.ac.uk including your Arden student number? That email comes directly through to this team and we’ll then be able to work with you to ensure everything is resolved.

Arden University

Oceniono na 5 z 5

Student Support Service

Student Support member, Mandy, was patient and extreemly understanding. She answered all of my questions and solved the issues presented with.

22 stycznia 2024
Opinia niezależna
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Odpowiedź od Arden University - Coventry

Hi Kate,

Thank you so much for taking the time to leave us a positive review! We're so happy to hear you have felt supported during your time studying at Arden and I will pass on your great feedback to Mandy. Good luck with the rest of your studies!

Thanks,
Arden University

Oceniono na 5 z 5

Interaction with Student Support

Today, I rang the student support team for some general advice regarding my deadlines and academic support where John Taylor was very helpful. we had a great chat on the phone and he sent me some useful information via email to me. Just wanted to say thanks to John today!

5 stycznia 2024
Opinia niezależna
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Odpowiedź od Arden University - Coventry

Hi Robbie,

Thank you so much for taking the time to leave us a positive review! We're so happy to hear you have felt supported during your time studying at Arden and I will pass on your wonderful feedback to John. Good luck with the rest of your studies!

Thanks,
Arden University

Oceniono na 5 z 5

Fantastic Support from Arden University

I have had fantastic support from Arden University since I joined them recently. On two separate occasions I was helped by Amrita and John. They both showed amazing empathy towards me - fully understanding exactly how I was feeling - overwhelmed and worried about being a new Online Learner. After listening to them, I felt so relieved and more confident about my studies and was so pleased I'd made the right choice with Arden University. They have everything you need to help you reach your study goals in life.

24 listopada 2023
Opinia niezależna
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Odpowiedź od Arden University - Coventry

Hi Laura,

Thank you so much for taking the time to leave us a positive review! We're so happy to hear you have felt supported during your time studying at Arden and I will pass on your wonderful feedback to Amrita and John. Good luck with the rest of your studies!

Thanks,
Arden University

Oceniono na 5 z 5

What a fantastic support received from Coventry Team Members..

On 30/08/2023, I had to travel to Coventry from London, Main Campus of Arden University. Bearing in my mind that Coventry is not the place for students to deal with their academic issues. But due to my circumstances, I had no choice but to travel to Coventry as I was unable to receive assistance from both London Campus of Arden University. (Tower Hill & Holborn Campus)
On that day, I was travelling without any prior appointment. But I believed that I will be seen by someone to whom I can present my case. I was introduced to MR. SANJ, Students Support Team Leader. He was surprised with my presence there in the morning. But he welcomed me and given full opportunity to express my reasons for travel.
After sincerely listening my case, I was provided fantastic feedback. Mr. Sanj has given extra mile to resolve the issues at his earliest. And the issue has been finally resolved within few weeks. Thank you, Mr. Sanj.
I would also like to express my sincere Gratitude to Ms MANDY SOLANKI who was communicating with the updates and guidance until the issues resolved.

Finally, thank you again to both of you for the fantastic support provided.
All the best
Regards
Abu Ali

30 sierpnia 2023
Opinia niezależna
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Odpowiedź od Arden University - Coventry

Hi Abu,

Thank you so much for taking the time to leave us this fantastic review about your appointment at Arden's head office! We're so happy to hear you received great support from our team and I will pass on your wonderful feedback to Sanj and Mandy. Wishing you the best of luck with your course!

Thanks,
Arden University

Oceniono na 5 z 5

Simply the best.

Hi all, this university is the perfect option for me, I am so happy I've chosen Arden University to fulfil ( a bit late in life... in my case), the academic team is just wonderful and helping mindset, assisting me to sort batches through my academic adventure.Recently I had a problem re-engaging for the new academic year but splendidly sorted by the university administration team.Wish them the best and recommend to anyone to engage with them to achieve any of the numerous courses and degrees that Arden Univerity has to offer!

1 listopada 2023
Opinia niezależna
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Odpowiedź od Arden University - Coventry

Hi Tudor,

Thank you so much for taking the time to leave us a positive review! We're so happy to hear you have chosen to begin your academic journey with Arden and any issues you were having have been resolved. I will pass on your great feedback to university administration team and we wish you the best of luck in your studies!

Thanks,
Arden University

Oceniono na 5 z 5

Amazing support

I am currently studying at Arden and honestly Arden is the best choice I have made apart from harsh marking but it's important to have a critical feedback otherwise we will never learn the hard way and wont be able to do better in the next module. They know about mental health and will give you great support, the student success team and student support team are amazing and you will get the help and support you need whether your struggling with your assignment they got it covered. They are really friendly, approachable and understanding They also help you with a step-by-step guidance and also academic skills are amazing if you need that extra help with your assignment they will help you and give you great amount of guidance.

9 października 2023
Opinia niezależna
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Odpowiedź od Arden University - Coventry

Hi there,

Thank you so much for taking the time to leave us a positive review! We're so happy to hear you have felt supported during your time studying at Arden and I will pass on your wonderful feedback to our team.

Thanks,
Arden University

Oceniono na 5 z 5

Mandy and Jade at Student Support are…

Mandy and Jade at Student Support are fantastic staff. they sorted out my concerns within a split second and i am grateful that i made the right decision of studying at Arden Uni.

28 września 2023
Opinia niezależna
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Odpowiedź od Arden University - Coventry

Hi Ivy,

Thank you so much for taking the time to leave us a positive review! We're so happy to hear you received excellent support from our team and I will pass on your great feedback to Mandy and Jade.

Thanks,
Arden University

Oceniono na 5 z 5

Professional advice

Professional advice
Comprehensiv and clear from Mandy

22 września 2023
Opinia niezależna
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Odpowiedź od Arden University - Coventry

Hi Elyana,

Thank you so much for taking the time to leave us a positive review! We're so happy to hear you received excellent advice from our team and I will pass on your great feedback to Mandy.

Thanks,
Arden University

Oceniono na 5 z 5

For me during a lot of assistance that…

For me during a lot of assistance that i needed John and Angela came through a lot

15 września 2023
Opinia niezależna
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Odpowiedź od Arden University - Coventry

Hi Neo,

Thank you so much for taking the time to leave us a positive review! We're so happy to hear our team was able to support you and I will pass on your great feedback to John and Angela.

Thanks,
Arden University

Oceniono na 5 z 5

Angela from Arden University Student…

Angela from Arden University Student Support was prompt, accurate and very professional in her dealing with my query.

25 sierpnia 2023
Opinia niezależna
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Odpowiedź od Arden University - Coventry

Hi Jay,

Thank you so much for taking the time to leave us a positive review! We're so happy to hear you have felt supported during your time studying at Arden and I will pass on your wonderful feedback to Angela.

Thanks,
Arden University

Oceniono na 5 z 5

Prompt Response

My matter was sorted out swiftly. I am indeed grateful Thanks Beth.

14 sierpnia 2023
Opinia niezależna
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Odpowiedź od Arden University - Coventry

Hi Ayo,

Thank you so much for taking the time to leave us a positive review! We're so happy to hear you have felt supported during your time studying at Arden and I will pass on your wonderful feedback to Beth.

Thanks,
Arden University

Oceniono na 5 z 5

Rebecca Harrison

Rebecca Harrison in student support has been dealing with my transfer from one degree to another and has been keeping me up to date all the way through and answered any questions i may have. A lovely knowledgable person who is a credit to Arden University

17 sierpnia 2023
Opinia niezależna
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Odpowiedź od Arden University - Coventry

Hi,

Thank you so much for taking the time to leave us a positive review! We're so happy to hear you have felt supported during your degree transfer whilst studying at Arden and I will pass on your wonderful feedback to Rebecca.

Thanks,
Arden University

Oceniono na 5 z 5

Jade is a rockstar ✨✨

A huge thank you to Jade for her help today.
She helped get my issue resolved within a couple of hours after I had raised a ticket days ago with another team with no response. Very patient and kind. Thank you so much Jade! I appreciate it a ton 🙂

11 sierpnia 2023
Opinia niezależna
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Odpowiedź od Arden University - Coventry

Hi Tumi,

Thank you so much for taking the time to leave us a positive review! We're so happy to hear the issue you were having has been resolved and I will pass on your great feedback to Jade.

Thanks,
Arden University

Oceniono na 5 z 5

mandy was amzing

mandy was amzing. she was really helpful and went the extra mile to make sure i had enough support

1 sierpnia 2023
Opinia niezależna
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Odpowiedź od Arden University - Coventry

Hi Georgina,

Thank you so much for taking the time to leave us a positive review! We're so happy to hear you have felt supported during your time studying at Arden and I will pass on your wonderful feedback to Mandy.

Thanks,
Arden University

Oceniono na 5 z 5

The person I spoke to was really…

The person I spoke to was really helpful and professional

24 lipca 2023
Opinia niezależna
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Odpowiedź od Arden University - Coventry

Hi Mavis,

Thank you so much for taking the time to leave us a positive review! We're so happy to hear you found our team helpful and I will pass on your great feedback.

Thanks,
Arden University

Oceniono na 5 z 5

Rachel Osborne is an incredible asset

Rachel Osborne is an incredible asset to the Arden University team, she provided me with support when my workload became too much, this being with life, uni, work, other qualifications and personal matters. Not only this but she was sure to listen to me and provide any necessary help to encourage me back into stable working conditions. After all of this, she made sure to check back with me and she was happy to hear I was doing better. I have never received support like this throughout my entire education journey and it was refreshing to have someone so compassionate to talk to.

The support could not have been better!

18 lipca 2023
Opinia niezależna
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Odpowiedź od Arden University - Coventry

Hi Jonathan,

Thank you so much for taking the time to leave us a positive review! We're so happy to hear you have felt supported during your time studying at Arden and I will pass on your wonderful feedback to Rachel. Good luck with the rest of your studies!

Thanks,
Arden University

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