Arbor Garden Solutions Recenzje 1978

Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

Ordering was easy and product turned up earlier than advised, however quality of product and especially instructions were poor. I can handle self assembly, but when pre-drilled holes are in the wrong... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The bench arrived as scheduled. It came complete with all parts and concise instructions. I am an 83 year old 9 stone man and I had it built up in approx. half an hour. Pre-drilled holes and good scre... Zobacz więcej

Oceniono na 5 z 5

Straight forward to order the item. Received on time and a very robust piece of garden furniture. Keeping the process simple, and delivering the service promised, was very refreshing. Well done and... Zobacz więcej

Oceniono na 5 z 5

High quality work bench. I was advised it was being delivered on a Saturday so was surprised to get a call on the Friday night advising the driver was 10 mins away. All that said I was free and able t... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z meblami ogrodowymi
  2. Producent mebli
  3. Sklep meblowy
  4. Producent
  5. Sklep z meblami zewnętrznymi
  6. Sklep z meblami sosnowymi

Napisane przez firmę

Arbor Garden Solutions is one of the UK's leading suppliers of industrial handmade wooden workbenches. We have a cost-effective standard range of Medium Duty, Heavy Duty, Super Heavy Duty, Mobile workbenches. We are also manufacturing garden furniture and pergolas. We specialise in bespoke custom sizes.

Arbor Garden Solutions

Napisane przez firmę

Happy customer is always our main goal!
We have a longstanding commitment to treal all customers the way we want to be treated - with respect, support and kindness.

Best quality and free shipping to most of UK Mainland Areas!

Handmade in United Kingdom.

There are no shipping costs to most of UK Mainland Areas and all of our products are handmade in UK for a premium quality.

Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 29% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great solid work bench.

The bench arrived as scheduled. It came complete with all parts and concise instructions. I am an 83 year old 9 stone man and I had it built up in approx. half an hour. Pre-drilled holes and good screw nails made it a very straightforward job. I can highly recommend this company.

8 czerwca 2026
Oceniono na 5 z 5

Straight forward to order the item

Straight forward to order the item. Received on time and a very robust piece of garden furniture.
Keeping the process simple, and delivering the service promised, was very refreshing. Well done and
thankyou.

8 czerwca 2026
Oceniono na 1 z 5

Very impersonal

Very impersonal. Could not speak to someone in authority to discuss our issues!

7 czerwca 2026
Logo Arbor Garden Solutions

Odpowiedź od Arbor Garden Solutions

Dear Mr. Turner,

I am writing to you directly as the Managing Director to address your review. We are genuinely disappointed to receive a 1-star rating, particularly because it does not accurately reflect the service provided or the extensive communication we have shared with you.

We pride ourselves on transparency and fairness, and we feel it is important to clarify the facts regarding your order and the subsequent interactions:

Phone Communication: Your claim that you could not speak to someone in authority is incorrect. Our customer service team spoke with you over the phone on multiple occasions to discuss your concerns.

Email Correspondence: Every email you sent has been thoroughly investigated and answered. Our management team sent you a highly detailed, personalized response outlining the entire timeline of your order, acknowledging the initial system confusion, and answering every question you raised.

Complete Fulfillment: Your item was delivered well within your requested timeframe and fully assembled on-site by our team. The product was received in perfect condition, exactly as purchased.

We understand there was a brief miscommunication regarding the assembly note prior to delivery—for which we sincerely apologized and immediately rectified—as well as an inconvenience regarding the driver's temporary need for a WiFi connection to access the digital assembly manual.

However, because the physical goods and the assembly service were fully delivered to our high standards with no actual problem to the product itself, we had to respectfully decline your request for financial compensation. It feels deeply unfair to our hard-working team to receive a 1-star review simply because we declined to offer a post-delivery refund on an order that was successfully fulfilled and built exactly as promised.

We always strive to support our customers with care and integrity, and we ask for fairness in return.

Yours sincerely,

Gediminas Surna
CEO & Managing Director, Arbor Garden Solutions

Oceniono na 2 z 5

Not a Great Experience

Ordering was easy and product turned up earlier than advised, however quality of product and especially instructions were poor. I can handle self assembly, but when pre-drilled holes are in the wrong place, or not there at all, and things appear to be cut to the wrong size????

7 czerwca 2026
Logo Arbor Garden Solutions

Odpowiedź od Arbor Garden Solutions

Dear Customer,

Thank you for taking the time to leave your feedback. We are pleased to hear that you found our ordering process easy and that your product arrived ahead of schedule.

However, we are genuinely sorry to learn about the frustrations you experienced during assembly. We take quality control very seriously, and it is disappointing that the instructions, pre-drilled holes, and part sizings did not meet our usual high standards.

Having reviewed our system, we have no record of any prior emails or communication from you regarding these issues. We want to emphasize that our customer service team is always here to assist. Had we known you were facing these difficulties, we would have acted immediately to help guide you through the assembly or send out replacement parts for anything that was cut incorrectly.

We would still love the opportunity to resolve this for you. Please reach out to us directly at support@arborgardensolutions.co.uk with your order number and a few photos of the parts in question, and we will do everything we can to put this right.

Yours sincerely,

Customer Services Team
Arbor Garden Solutions

Oceniono na 5 z 5

Quality bench

High quality work bench. I was advised it was being delivered on a Saturday so was surprised to get a call on the Friday night advising the driver was 10 mins away. All that said I was free and able to take the delivery. Would have been an interesting chat had I not been available as I feel it may have counted towards my “missed” delivery. All that said, I was free and assembled myself the next day without any issues. Nice solid bench.

28 maja 2026
Oceniono na 5 z 5

Excellent service and quality

Ordered prior to a holiday and contacted them to ask if it could be delivered before or after the trip. Person I spoke to was very helpful and item was delivered day before we went away so excellent. Haven’t had time to build it yet but the quality looks very good and driver who delivered was helpful.

26 maja 2026

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