Easy install and great tasting water. We had difficulties with function early on but customer service call & troubleshooting revealed one of the filters was misaligned. If you hear a goose honking s... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Didn’t want to write this but nearly 2 months and still no sign of my water filters i ordered I get told they’re coming next week constantly but the delivery never arrives I asked either... Zobacz więcej
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I'm a Canadian that bought the AquaTru Carafe directly from the AquaTru web-site instead of from a Canadian distributor because I could get a larger discount. I had concerns over whether I would get... Zobacz więcej
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As a renter, I thought reverse osmosis countertop products were too expensive. Then I discovered Aquatru and am very happy to drink water free of microplastics, forever chemicals, lead, metals, etc. E... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.
Dane kontaktowe
Stany Zjednoczone
- 800-220-6570
- cs@aquatru.com
- aquatru.com
4,0
Dobra
308 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 79% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The filters seem clogged and water trickle slow
The filters seem clogged bc the water trickle is low but also sometimes the bottom component "pressurizes" and when inserting a new full water tank it does not depress and i have to use my finger to manually depress it so the tank can fall in place.. I think its the filters
16 kwietnia 2026
Odpowiedź od AquaTru
Hello Michael, we’re sorry to hear about this issue and we understand how frustrating this must have been.
We’ve opened a case for you under ticket #1035213 and your order number to ensure this is properly reviewed.
Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
We’re available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Ramon
Odpowiedź od AquaTru
Hello Patricia, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Customer service
Customer service, an actual person, helped me with a question about the floater kit and sent me a new free of charge. I got it within a week. I love the product and appreciate being able to talk with a human when I have a question.
16 kwietnia 2026
Odpowiedź od AquaTru
Hello Amy, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Best water filter system
Easy to use. Couldn’t ignore the great sale! Love the product! Highly recommend
16 kwietnia 2026
Odpowiedź od AquaTru
Hello Colleen, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I love my aqua tru
I love my aqua tru, the only thing i regret is I did not get a bigger one!
7 maja 2026
Odpowiedź od AquaTru
Hello Ann, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I’m not sure if it’s working 100%
16 kwietnia 2026
Odpowiedź od AquaTru
Hello Sahithi, we’re sorry to hear about doubts on the product. Please contact our customer service team at 800-220-6570 to get guidance and information on the unit.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.
We’re available 24/7 for you, and here to assist you.
Team AquaTru / Ramon
Does a good job purifying but a little…
Does a good job purifying but a little tricky to use.
16 kwietnia 2026
Odpowiedź od AquaTru
Hello Erin, thank you for taking the time to share your experience with us. We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
If you still have trouble making the unit filter, please contact our customer service team at 800-220-6570 to get guidance on using the unit.
Team AquaTru / Ramon
Odpowiedź od AquaTru
Hello Michelle, thank you for taking the time to share your experience with us. We’re delighted to hear you are enjoying your purifier. Your feedback truly means a lot to us, and we appreciate you choosing us.
If at any point the lights do not turn off as they should, please contact our customer service team at 800-220-6570. This may be an indication that something needs to be checked depending on the light. We’ll be more than happy to assist you with any questions or troubleshooting.
Team AquaTru / Ramon
It's always easy to speak with a…
It's always easy to speak with a representative and have found them to be helpful. However, I find the shipping process very slow.
15 kwietnia 2026
Odpowiedź od AquaTru
Hello PG, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Odpowiedź od AquaTru
Hello Mary, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Great pure H2O
Just taste it and you are sold! Only draw back is there amount of waste water to purify.
15 kwietnia 2026
Odpowiedź od AquaTru
Hello Mark, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Very helpful on the phone and the part…
Very helpful on the phone and the part i needed arrived quickly
15 kwietnia 2026
Odpowiedź od AquaTru
Hello Thomas, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Odpowiedź od AquaTru
Hello Abby, we’re sorry to hear about this issue/and we understand how frustrating this must have been.
We’ve opened a case for you under ticket #1030355 and your order number to ensure this is properly reviewed.
Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
We’re available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Ramon
Odpowiedź od AquaTru
Hello Anisha, we’re sorry to hear about your experience and understand how frustrating this must have been.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water.
We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.
We’re available 24/7 for you, and here to assist you.
Team AquaTru / Ramon
Highly recommend
It is rare that one buys a gadget which surpasses all expectations. This one does exactly that. We now can actually drink our tap water — crystal clean, no odours. Absolutely fantastic filtration system.
28 kwietnia 2026
Opinia niezależna
Odpowiedź od AquaTru
Hello Jacob, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
DO NOt BUY
DO NOt BUY - Impossible return policy and customer service. They delivered the wrong Filters and they are demanding for me to pay the return (the return process is in any case a nightmare. It took me a whole week to get in touch with customer center and then discover that if you want a Return Label, it will cost you $20 + carrier expenses). UNBELIEVABLE!!! In my case the return was for their mistake and still it will cost me $50 to return these filters
26 kwietnia 2026
Opinia niezależna
Odpowiedź od AquaTru
Hello Natalia, we’re sorry to hear about this experience and we understand how frustrating this must have been. We’ve opened a case for you under ticket #1022773 along with your order number to ensure this is properly reviewed.
Please contact our Customer Support team at **800-220-6570** and reference your ticket number so we can access your details and guide you through the next steps. A **free return label and refund have already been approved** under this ticket, so our team will assist you in completing the process smoothly.
We’re available 24/7 and are here to help every step of the way.
Team AquaTru / Ramon
Odpowiedź od AquaTru
Hello Chris, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Odpowiedź od AquaTru
Hello Andrew, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Great product and timely delivery!
13 kwietnia 2026
Odpowiedź od AquaTru
Hello Susanne, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I love my canopy aqua Tru system
I love my canopy aqua Tru system
It’s easy to take care of , I ditched all those water bottles with micro plastics!
I know I’m improving my health and also my family—-
Ps. Found out there were so many contaminates in my town water!!!
13 kwietnia 2026
Odpowiedź od AquaTru
Hello Lorraine, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.