Faulty Tongue Scrapper Attachment
I used my reward points to get the flosser and toothbrush less than two months ago. Yesterday I was using the tongue scrapper on the flosser and it broke. The piece that goes inside the flosser was stuck, but I was able to remove it. I reached out to customer service. They responded quickly. I sent what they asked for; order number, pictures of the broken tongue scrapper, when and where it was purchased. With the reward points, Extra partners with different stores. My flosser and toothbrush were shipped from Walmart. After sending what was asked, they will not honor my one year warranty and they will not replace my tongue scrapper because I used my reward points. I had to spend money to get those points. Thank you Cata!!! So now I have to buy ($20 on Amazon) all the attachments just to get the tongue scrapper. SMH!!! Customer service with most companies no longer exists.






