Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The website was really easy to navigate. I rang to check if they delivered to my area and the lady was very helpful. My only regret, was not buying the paddle board a week later as they were offering... Zobacz więcej

Oceniono na 5 z 5

We ordered two AquaPlanet Pace boards ready for a holiday in France. The boards arrived as described and are clearly very well made. We had a small issue with one board whilst in France and AquaPlanet... Zobacz więcej

Oceniono na 5 z 5

Fantastic delivery time, together with an outstanding product - Nomad electric pump. In the advert the pump was supposed to pump up three paddle boards. It exceeded this claim in that it pumped up th... Zobacz więcej

Oceniono na 2 z 5

The travel bag had a dusty white mildew/mould on it which I needed to clean off in multiple places, it also had permeated one of the two zips which required cleaning to actually let the zip move.... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sporty ekstremalne
  2. Sklep kajakowy
  3. Sklep z deskami surfingowymi

Napisane przez firmę

We’re super proud to have designed the UK’s no.1 top selling paddleboard and we’re constantly striving to create the best boards and accessories on the market. Are you ready to start your next adventure with Aquaplanet?


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

610 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Love my board got it in the bank…

Love my board got it in the bank holiday 10% off deal and it even got delivered within 2 days . Customer service awesome , didn’t realise I hadn’t put my full address they rang me the next day and sent an email . I responded immediately and my board was shipped straight away . I didn’t pay any extra . Love the colour and it’s super sturdy very good for the price .

7 września 2022
Opinia niezależna
Oceniono na 4 z 5

Great boards and accessories

Boards came very quickly. They are great. Easy to inflate. Fantastic accessories including pump and wet bag and bag makes it all easy to carry. One problem I have had is that when deflating one of the boards's valves needs to be held down in order for air to be released. The other board's valve is fine - releases air automatically when pressed once. Is this a fault? Otherwise I am very happy with the purchase.

4 września 2022
Opinia niezależna
Logo Aquaplanetsports

Odpowiedź od Aquaplanetsports

Hello Debbie,

Thanks for leaving us a review, it's great to hear that you are enjoying your new kits.

It sounds like you might have one valve there which has a "push & twist" opening instead of "push & click". Just push it down and give it a quarter turn to lock open!

If you need any further assistance with this, please don't hesitate to get in touch!

Kind regards,
Aquaplanet

Customer Service

Oceniono na 1 z 5

Apparently 2 day delivery takes from…

Apparently 2 day delivery takes from Thursday to the following Tuesday despite assurance it would be Monday ( still more than 2 days ) they don’t count weekends but it didn’t say 2 WORKING days when I ordered ! Good product poor service

6 września 2022
Opinia niezależna
Logo Aquaplanetsports

Odpowiedź od Aquaplanetsports

Hi

I am sorry that the delivery times were not clear on the website. We do specify in our help centre that delivery times are 'working' days. I can see that at checkout it did just say 2 day shipping, so we have updated this to make it clearer as well.

Your order was placed after our cut off on Thursday, so was shipped on Friday and delivery was made by the Tuesday.

We apologise that messaging about transit times was not clearer, but we have taken your feedback on board and hope that this improves the experience for future customers.

Kind regards

Aquaplanet Customer Service

Oceniono na 5 z 5

Great Service & Quick Delivery

After some research I chose to order a paddleboard package through Aquaplanet and I'm glad I did. Great service with super quick delivery (ordered at lunchtime and was received by breakfast the next day) The whole family have tried it out so will be ordering another one ready for next years holidays

31 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

Highly recommended!

I bought a Hurley paddle board from AquaPlanet and I was really impressed with the service. The delivery came a day earlier than I was expecting it to and everything was perfect. I was impressed with the helpful emails to help me get started with paddle boarding. Would definitely recommend.

29 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

Great Sup Package, Roll on Summer 2023!

Overall I’m very happy with my purchase. I did an 11 mile run from Leeds to Castleford which was only my 2nd time using a paddle board. The only 2 negative points I have are: I wish the grab handle was at the back of the board and not the front as getting out of the water with would be easier to clear the fins of the side walls of the canal. My other point is the paddle part that you put in the water seems quite small so you feel much slower than the other paddles my pals were using which are slightly bigger. The positives: the board and equipment are good quality. I also purchased the life vest and phone holder which are also good quality. The board got a lot of attention from people we met along the way to Castleford. Due to the good quality this still gets a 5 star from me as I can always upgrade the paddle and will get use to the grab handle.

4 września 2022
Opinia niezależna
Oceniono na 5 z 5

I ordered a single kayak over the…

I ordered a single kayak over the August bank holiday weekend, on the Tuesday morning I received an email saying my order had been dispatched on a 2 day delivery. Wednesday morning I received an email telling me my kayak would be delivered today. It arrived early afternoon, I couldn’t believe the excellent service I received.
After setting it up, I had a query as to what an item was (new to kayaking/SUP) so I emailed my question. I received an email thanking me for my contact and I would receive an answer soon. First thing next day I received my answer, again great response time.
I should also say the kayak seems great quality, although as yet I haven’t had a chance to use it in the water.
I am so glad I ordered my kayak with Aquaplanet, highly recommend them.

31 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

Awesome!!

Great website with all the information I needed for my first paddleboard. Very happy with purchase. Came with everything I needed to get out on the water and start having fun!

5 września 2022
Opinia niezależna
Oceniono na 1 z 5

I ordered a paddle board on Thursday…

I ordered a paddle board on Thursday and opted for 2 day delivery it is now Monday and I called Dpd couriers who said they have not deceived it yet so I phoned aquaplanet who advised me 2 day delivery from Thursday evening to TUESDAY is 2 day delivery and the website doesn’t say 2 working days either so still not got my item

5 września 2022
Opinia niezależna
Logo Aquaplanetsports

Odpowiedź od Aquaplanetsports

Hi

I am sorry that the delivery times were not clear on the website. We do specify in our help centre that delivery times are 'working' days. I can see that at checkout it did just say 2 day shipping, so we have updated this to make it clearer as well.

Your order was placed after our cut off on Thursday, so was shipped on Friday and delivery was made by the Tuesday.

We apologise that messaging about transit times was not clearer, but we have taken your feedback on board and hope that this improves the experience for future customers.

Kind regards

Aquaplanet Customer Service

Oceniono na 4 z 5

Overall experience was excellent

Overall experience was excellent. But the only one reason of 4 out of 5 stars was payment process, where I thought it is scam as I was requested couple times to log in and put again card payment details. Otherwise it will be 5 out of 5 stars

25 sierpnia 2022
Opinia niezależna
Logo Aquaplanetsports

Odpowiedź od Aquaplanetsports

Hi

Thanks for taking the time to leave a review.

Sorry to hear that you had some problems with checkout. We do have a security stage at checkout to help prevent fraud, it sounds like maybe something was entered incorrectly - glad you managed to place your order successfully though!

Kind regards

Aquaplanet Customer Service

Oceniono na 5 z 5

Hurley phantom ombré …

From the moment I clicked onto the website and placed my order to the delivery of said order the very next day the service I received was the highest I have ever experienced. I was given a discount code for the bank holiday weekend which made my already reasonable purchase even cheaper. The follow up device explaining when my purchase would be delivered was first rate and I have since been able to use my board a couple of times on weekends, I have already recommended Aquaplanet to several friends and will continue to do so in the future.

24 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

Bought a Hurley from aquaplanet…

Bought a Hurley from aquaplanet received the next day. Unfortunately had a paddle issue however this was sorted within 5 days. Excellent customer service great products. Will definitely use this company again. Our friends who we holidayed with bought a sup from them as they were also impressed

3 września 2022
Opinia niezależna
Oceniono na 1 z 5

Avoid, not fit for the purpose. Not safe.

I would give this zero stars if possible. Ordered 3 single kayaks. 2 had holes in them, one with four. Aquaplanet agreed I could try it in the sea but within 15 minutes 2 of the 3 chambers deflated, 2 additional holes found and hearing the hissing noise of escaping air was very frightening whilst out at sea! Replacement sent 6 days later and overnight one chamber deflated plus the oar was badly marked scuffed and used - appears second hand. No faith in the safety of these kayaks. Avoid. Customer services apologised but didn’t act quickly to resolve. These were purchased for a family holiday - all our plans changed as only 2 of the 3 kayaks were usable, therefore planned trips were cancelled. Very disappointed with this product. On a positive the seat is comfy. I wish I hadn’t purchased these. Sorry for the negative report but it’s very truthful… awful experience sinking at sea! Safety should come first in this high risk environment but this product is simply unfit for the purpose.

3 września 2022
Opinia niezależna
Logo Aquaplanetsports

Odpowiedź od Aquaplanetsports

Hi Michele

I am sorry to hear of the problems that you experienced with the Kayaks, it is not the quality that we would expect from a new product. We apologise that this impacted your holiday away. We have been working with you to get a working product to you before the end of the summer so you can use this, and I hope that you have been able to have some fun times paddling.

If there is anything further we can assist with, please let us know.

Regards

Aquaplanet Customer Service

Oceniono na 5 z 5

Exceptional service

Exceptional service. Had a small problem with a board and they were so helpful and managed to sort it all out really quickly so that we had a replacement board within 2 days. Brilliant service would thoroughly recommend.

23 sierpnia 2022
Opinia niezależna

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