I have made it clear that I only want service every 90 days which is what I agreed to. They repeatedly send a rep out in 60 days, I believe in an attempt to get more revenue. They bill you everytime... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Matt came by to treat our outdoor area and did an amazing job clearing out webs, dusting and spaying around window ledges and treating the perimeter where those pesky bugs hide. He texted before arriv... Zobacz więcej
Reakcja na opinię
Our family has been an Aptive Pest Control customer for years. It is hands down the best company we have used. No ants or crickets in our home with Aptive (past companies failed). Happy to say we stil... Zobacz więcej
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I get text messages letting me know the appointment is about to start, I can cancel and reschedule without any hassle, the supplier always make sure he sends me photos of the work he performed, and if... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Aptive Pest Control in Chantilly, VA offers reliable residential pest control services designed to meet the needs of local homeowners. Our Chantilly team helps protect homes from pests like ants, spiders, cockroaches, rodents, and more with personalized treatment plans. We’re committed to delivering effective solutions and dependable service throughout Northern Virginia. Serving Chantilly and surrounding areas, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that fits your needs.
Welcome to Aptive Pest Control
Napisane przez firmę
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Dane kontaktowe
14004-K Willard Rd, 20151, Chantilly, VA, Stany Zjednoczone
- 17039554819
We overthink pests so you don't have to.
4,1
Dobra
231 recenzji
Zaprasza klientów do wystawiania recenzji
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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great interaction with the tech
Great interaction with the tech. Understood what needed to be done.
18 czerwca 2025
Odpowiedź od Aptive Pest Control - Alexandria
Hi Lucy,
We’re so glad to hear you had a great interaction with your service professional! At Aptive, we know how important it is to feel understood and confident in the care you’re receiving, so it means a lot to know our team delivered on that. Thanks for sharing your experience—and for choosing Aptive to protect your home. We’re always here when you need us!
-Jasmine
Roses died from being eaten by…
Roses died from being eaten by something right after the last treatment
17 czerwca 2025
Odpowiedź od Aptive Pest Control - Alexandria
Hi John,
Thank you for bringing this to our attention. We’re truly sorry to hear about the issues with your roses following the recent treatment. At Aptive, we take great care to apply our products safely and effectively, and we want to make sure your home and plants are well cared for.
Please reach out to us directly at socialmedia@goaptive.com so we can gather more details and work with you to address this concern. Your satisfaction and the health of your property are very important to us, and we want to do everything we can to help.
We appreciate you trusting Aptive and look forward to resolving this for you.
-Jasmine
Above and beyond
He sprayed everywhere I asked. Only moments after leaving, I was in the yard cleaning some leaves and debris from a window transom and was stung by several yellowjackets that had built a nest under the debris. I texted him, asking if he could come back, and though it was approaching the end of a long day, he was happy to come back and spray them.
15 czerwca 2025
Odpowiedź od Aptive Pest Control - Alexandria
Hi John,
Thank you for sharing your experience. We’re glad to hear our service professional was attentive to your requests and willing to come back promptly to address the yellowjacket nest—even after a long day. At Aptive, we’re committed to going above and beyond to keep your home and yard safe and comfortable. We appreciate you being part of the Aptive family and are always here to help whenever you need us.
-Jasmine
Odpowiedź od Aptive Pest Control - Alexandria
Hi Kevin,
Thank you for the kind words! We’re glad to hear our team did a thorough job. At Aptive, we take pride in delivering detailed and effective service to protect your home. We appreciate you being part of the Aptive family and look forward to continuing to serve you.
-Jasmine
Odpowiedź od Aptive Pest Control - Alexandria
Hi Nikki,
Thank you for the kind words! We’re so glad to hear that Justin’s attention to detail stood out during your service. At Aptive, we pride ourselves on delivering thorough, thoughtful care, and it’s great to know Justin upheld those standards. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same level of excellence.
-Jasmine
The technician was very kind and…
The technician was very kind and thorough. I haven't seen a single pest around my house yet.
21 czerwca 2025
Odpowiedź od Aptive Pest Control - Alexandria
Hi Isaac,
Thank you for sharing your experience! We're so glad to hear your Aptive service professional was both kind and thorough—that’s exactly the level of care we strive to deliver. Knowing you haven’t seen a single pest around your home is the kind of result we love to hear. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your space with reliable, attentive service.
-Jasmine
We were scheduled the day before for…
We were scheduled the day before for the last treatment and we waited the full window which was 5 hours window but no one showed up and it was rescheduled for the next day without any notification, also it was not effective it’s like 3 weeks from the treatment and I see bugs everywhere inside and outside the house not satisfied with the service
13 czerwca 2025
Odpowiedź od Aptive Pest Control - Alexandria
Hi Maha,
Thank you for sharing your experience. We’re sorry to hear about the missed appointment and lack of communication—waiting through a full five-hour window without notice is understandably frustrating. It’s also concerning to hear that the treatment hasn’t been effective, and that’s not the level of service we aim to provide at Aptive.
We’d love the chance to make this right by reviewing your account and getting a service professional back out to address the ongoing issues. Please reach out to us at socialmedia@goaptive.com so we can help. We truly appreciate you being a part of the Aptive neighborhood.
-Jasmine
Hit or Miss Service
The techs are hit or miss. The last tech that came out to the house to treat ants barely but any ant granules down. First, he claims he sprayed the windows and doors and had photos to prove it. However, I only saw photos of him pointing the sprayer at a door and windows. No product was coming from the sprayer. Secondly, he only treated 3 sides of my house and not the 4th side. I had to walk him over to the 4th side of the house to ask him to put down ant granules, which he applied sparingly and left. He did not spray the area at all.
17 czerwca 2025
Odpowiedź od Aptive Pest Control - Alexandria
Hi there,
Thank you for bringing this to our attention. We’re sorry to hear that your recent experience didn’t reflect the quality and consistency we strive for at Aptive. You should always feel confident that every part of your property is being treated thoroughly and professionally.
We take concerns like this seriously and will be reviewing the service visit in question to ensure accountability and better training where needed. Your feedback helps us improve, and we truly appreciate you taking the time to share it. We’d love the chance to make this right and restore your confidence in our team. Thanks again for being part of the Aptive neighborhood.
-Jasmine
No indoor treatment
The last few times Aptive has visited, there has been no knock on the door to attempt to treat the inside. We now have bugs (have seen 5 in the span of 2 days) and not sure why I'm paying for the service.
31 maja 2025
Odpowiedź od Aptive Pest Control - Alexandria
Hi Jasmine,
Thank you for sharing your concerns. I’m sorry to hear that the recent visits did not meet your expectations, especially regarding the inside treatments. At Aptive, we aim to provide thorough service on every visit and clear communication about what’s being done. I’d like to make sure we get this addressed quickly for you. Please reach out to our team at socialmedia@goaptive.com so we can review your account and schedule a service professional to properly treat the inside of your home. We appreciate you being part of the Aptive family and want to ensure you feel confident in the protection we provide.
-Jasmine
They were charge me again for reservice…
They were charge me again for reservice and service was mess. I canceled their service.
5 czerwca 2025
Odpowiedź od Aptive Pest Control - Alexandria
Hi Ronnie,
Thank you for sharing your experience. We're really sorry to hear that your reservice didn’t go as expected and that you were charged again after deciding to cancel. That’s definitely not the smooth, supportive experience we aim to provide at Aptive. We’d appreciate the chance to take a closer look into your account and ensure everything is handled properly moving forward—including reviewing the charges and confirming your cancellation is finalized. If you're open to reconnecting, we’d love the opportunity to make things right. Your feedback is incredibly important, and we appreciate you bringing it to our attention.
-Jasmine
Odpowiedź od Aptive Pest Control - Alexandria
Hi Wendy and Dave,
Thank you for sharing your experience with Aptive. We're glad to hear the rodent problem has improved significantly—getting to that last 10% can sometimes take a bit more time, and we're here to help you fully resolve it. Please don’t hesitate to reach out so we can work together to address those remaining concerns and make your home comfortable. We appreciate you trusting Aptive to protect your home!
-Jasmine
The tech did a very good job for us
10 czerwca 2025
Odpowiedź od Aptive Pest Control - Alexandria
Hi Wyman,
Thank you for the kind words! We’re so glad to hear your service professional did a great job—delivering quality care and thorough service is what we’re all about at Aptive. We appreciate you being part of the Aptive family and are here anytime you need us!
-Jasmine
I called in advance to request certain…
I called in advance to request certain product to be brought and put down during my service. But when the tech arrived he said he didn't have him. Totally unset!
31 maja 2025
Odpowiedź od Aptive Pest Control - Alexandria
Hi Earnest,
Thank you for bringing this to our attention. I completely understand how frustrating it must have been to request a specific product in advance and then have it unavailable during your service. At Aptive, we aim to honor all customer requests to ensure the best possible experience.
I’d like to look into this further and make sure we get things right moving forward. Please feel free to reach out to us at socialmedia@goaptive.com so we can address your concerns and schedule a follow-up service with the correct treatment. We appreciate your patience and the opportunity to improve your experience with Aptive.
-Jasmine
I have sent emails wanting to discuss…
I have sent emails wanting to discuss my new contract but no one has responded(overcharged). I’m still seeing roaches in my kitchen, never came back for a follow-up spray for German roaches. Please contact me
7 czerwca 2025
Odpowiedź od Aptive Pest Control - Alexandria
Hi Evelyn,
Thank you for taking the time to share your experience — we really appreciate your feedback, and we’re sorry you’re feeling frustrated with your service.
At Aptive, we aim to provide effective, reliable pest control alongside clear and helpful communication, and it’s clear we fell short in both these areas in your case. We completely understand your concern, especially when you’re still seeing German roaches and haven’t been able to connect with us to resolve your account questions.
We want you to know that we’re here to make things right. Please reach back out directly at socialmedia@goaptive.com at your earliest convenience, or we’ll be attempting to connect with you ourselves to address both your service follow-up and your billing concerns. Your satisfaction is really important to us, and we appreciate your continued patience as we work toward a solution.
-Jasmine
Never have an issue with pests
Never have an issue with pests. Always courteous and let me know they are here and ask if I need anything else or if there are any issues.
28 maja 2025
Odpowiedź od Aptive Pest Control - Alexandria
Hi Audrey,
Thank you for your wonderful feedback! We’re thrilled to hear that you’ve been comfortable and that our team consistently provides courteous service while keeping you informed. At Aptive, we believe open communication and attentiveness are key to protecting your home effectively. We truly appreciate you being part of the Aptive family and look forward to continuing to keep your home comfortable.
-Jasmine
Satisfied with the service
I've seen a significant decline in bug activity outside of my house. When the seasons changed, I noticed that the amount crickets around my doorsteps decreased a lot.
I'm happy with the results and the guys are always nice!
4 czerwca 2025
Odpowiedź od Aptive Pest Control - Alexandria
Hi Tanya,
We’re so glad to hear you’re noticing such a clear difference with the cricket activity around your home! At Aptive, our goal is to provide effective, lasting results while treating your property with care and respect. It’s great to know our team’s efforts and friendly service are making a positive impact. Thanks for trusting Aptive to help keep your home comfortable!
-Jasmine
My plan is only for outside treatment
My plan is only for outside treatment. The only thing I can say is that I rarely find a bug in my house because the ut side is done so well. He also said my garage is very clean. I am always thrilled about that. Thank you!! thank you!!
29 maja 2025
Odpowiedź od Aptive Pest Control - Alexandria
Hi Ina,
We’re so glad to hear that your outdoor treatment plan is keeping bugs at bay inside your home! At Aptive, we take pride in providing thorough, effective service that protects your entire property—including those clean garage vibes you appreciate. Thank you for trusting us to help keep your home comfortable!
-Jasmine
We are being harassed by the company…
We are being harassed by the company not letting us update the frequency of service. This has been an ongoing problem and we are tired of it. Do not recommend. We just received an email at 12:10pm EDT asking us to rate a service we did have performed today and certainly never requested. We have been attempting to have APTIVE come LESS FREQUENTLY and they will not respond.
11 czerwca 2025
Odpowiedź od Aptive Pest Control - Alexandria
Hi there,
Thank you for taking the time to share your experience — we truly appreciate your honesty and your continued loyalty as a customer of Aptive.
We’re really sorry you’ve been feeling frustrated by this situation and for the confusion and stress it’s caused. Providing service that fits your needs — including the frequency — is a big priority for us, and we fell short in delivering that for you. We’re also sorry for any confusion stemming from the automated email you received — we know that kind of thing can be frustrating when it feels disconnected from your experience.
Please know that we take your concerns very seriously, and we’d like the opportunity to make this right. If you can reach out directly to our team at socialmedia@goaptive.com, we’ll work together to customize your service schedule in a way that’s convenient for you and make sure we’re honoring your preferences moving forward.
Thank you for choosing Aptive and for allowing us the chance to address your concerns.
-Jasmine
Had a regular treatment for ants and…
Had a regular treatment for ants and then two additional treatments as follow up. Ants are still in my master bathroom, and I am getting tired of calling Aptive repeatedly. They need to send someone with knowledge and more experience to tackle this issue.
29 maja 2025
Odpowiedź od Aptive Pest Control - Alexandria
Hi Parvaiz,
Thank you for sharing your experience with us. I’m truly sorry to hear that the ant issue in your master bathroom has persisted despite multiple treatments. At Aptive, we take pest concerns seriously and want every customer to feel confident in the service they receive.
I completely understand how frustrating it can be to deal with ongoing pests and the need to follow up repeatedly. I’ll make sure your feedback is shared with our team, and we would love the opportunity to send a seasoned service professional to thoroughly assess and address the situation.
Please reach out to us directly at socialmedia@goaptive.com so we can prioritize your case and work toward a solution that restores your peace of mind. We appreciate your patience and your trust in Aptive as we continue to improve your experience.
-Jasmine
Pictures of progress sent via text were…
Pictures of progress sent via text were very thorough
3 czerwca 2025
Odpowiedź od Aptive Pest Control - Alexandria
Hi Edward,
Thank you for your feedback! We’re glad to hear that the progress pictures sent via text helped keep you informed and confident in the service. At Aptive, we believe clear communication and transparency are key to delivering the best pest control experience.
We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with care and attention.
-Jasmine
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