Absolutely terrible experience from…
Absolutely terrible experience from start to finish.
I bought a refurbished dishwasher from this company on 6th November, and it has been nothing but stress. The appliance worked only three times before developing a fault. Despite it being sold with a guarantee, communication from the business has been almost non-existent.
From 6th November to 10th December, I have been trying to get this resolved with barely any response. They arranged a collection at their chosen time, and I even received a voicemail from Jonathan’s sister confirming he would be arriving that day. I waited the entire day — no one came, and there was no call or message to rearrange.
I also received a missed call at 14:29 and called back 12 times straight after with no answer — plus many more unanswered calls over the weeks. One missed call does not make up for the constant lack of communication.
I even went to their shop in person, only to find it closed, despite showing as open on Google.
Due to the ongoing lack of response and failure to resolve the issue, we are now in contact with Citizens Advice Consumer Service, who will be passing the case to Trading Standards, and we are also speaking with fraud investigation teams through our bank regarding this matter.
This entire experience has been extremely unprofessional and unnecessarily stressful. I strongly advise others to avoid this business. Their communication, accountability, and customer care are completely unacceptable.
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