Not satisfied with the product or the proposed solution
I purchased a watch from this company and, unfortunately, the watch arrived with clear aesthetic defects, including incorrect and missing paintwork. Considering the price I paid, I expected a much higher level of quality and finishing.
I contacted customer service to report the problem. Instead of offering a straightforward replacement or refund, they initially proposed that I purchase another, more expensive watch in exchange for receiving another one as compensation. Later, they offered to replace the watch only if I paid an additional €120.
They also repeatedly mentioned the customs risks associated with returning a replica watch. However, the same customs risk existed when they originally shipped the watch to me, and the package was successfully delivered.
I simply wanted the watch I paid for to be free from aesthetic defects. I don’t think it is reasonable to ask the customer to pay additional money to correct a quality issue that was already present when the product was delivered.
Very disappointing experience, especially considering the price paid.








