J’ai réservé plusieurs fois via leurs service, dont une fois en location longue de plusieurs mois, sans aucun souci. Agence sérieuse et communication réactive. Certains problèmes sont restés sans solu... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Tout simplement des voleurs, fait sauter la caution sous prétexte que nous ayons été trop bruyant, nous n’avons pas passé plus de 4h dans l’appartement en dehors de notre temps de sommeil. À fuir,... Zobacz więcej
Reakcja na opinię
Capisco che siamo a Barcellona, ma l' appartamento, molto carino, spazioso e ben attrezzato, era anche veramente molto freddo e i converter facevano fatica a scaldare gli ambienti (forse un po sca... Zobacz więcej
Reakcja na opinię
Abbiamo soggiornato per 3 notti in AB Appartament ho trovato tutti i comfort (macchina da caffè, lavastoviglie, microonde, lavatrice, culla per il bebé e sediolone) lo consiglio a famiglie con bambini... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
AB Apartment Barcelona has over 500 fully furnished and equipped apartments to rent for short and long-term stays. Flexible cancellation policy, online check-in and self check-in at most of the apartments. 24/7 customer service with a team of Barcelona experts available to help you with anything you need before, during or after your stay.
Dane kontaktowe
Gran Via de les Corts Catalanes 558, 08011, Barcelona, Hiszpania
- (+34) 934813577
- info@apartmentbarcelona.com
- apartmentbarcelona.com
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
J’ai réservé plusieurs fois via leurs…
J’ai réservé plusieurs fois via leurs service, dont une fois en location longue de plusieurs mois, sans aucun souci. Agence sérieuse et communication réactive. Certains problèmes sont restés sans solution cependant. Je n’ai jamais croisé un agent ni eu une visite cela dit, mais toujours quelqu’un de dispo au téléphone ou par chat. En tous cas pas d’arnaque, je recommande.
Muy buena estancia y muy buen servicio…
Muy buena estancia y muy buen servicio de atención al cliente.

Odpowiedź od AB Apartment Barcelona
Confort atroce
Appartement situé en face de monumental.
Experience durant les vacances de Noël
Idéalement situé et c'est tout!
les vitres doivent faire 1mm, les fenêtres sont en bois craquelés et laisse passé l'air, on entend les gens qui passe la nuit, en bas de l'appartement sur au moins 100 mètres.
Du coup, une chambre supplémentaire était disponible, dans la quelle il y a une fenêtre qui donne sur les escaliers et l'ascenseur, du coup impossible de dormir pendant 10 jours.
Problème de WiFi, jamais résolu !
Normal, puisque personne na jamais repondu.
Visiblement eux aussi etait en vacances.
Sympa les vacances, surtout au prix, je rappelle que c'est les mêmes prix qu'un hôtel 3 étoiles, mais sans le confort et le service.
Honnêtement au vue des précédents avis, j'hésitais a y aller, mais quelles erreurs, j'ai fait!
ab appartement a racheté quasiment tout l'immeuble, et on sent qu'on ai pas sur des appartement de particulier au petits soins.
d'ailleurs l'ensemble des appartements sont plutôt mal notés sur airbnb,à mon avis plus qu'une signe...

Odpowiedź od AB Apartment Barcelona
clarity
AB apartments is was able to clarify misunderstanding and remedy the confusion of a booking

Odpowiedź od AB Apartment Barcelona
A clean
A clean, well‑located apartment with smooth check‑in and responsive support, with an initial noise‑alert issue that was quickly resolved the following morning.

Odpowiedź od AB Apartment Barcelona
Was on a work trip here for 2 months…
Was on a work trip here for 2 months and this place is a straight on scam. Deposit never returned for no reason.

Odpowiedź od AB Apartment Barcelona
Too Noisy and Unfair Deposit Claim
The location is very strategic, right in the heart of Barcelona, with easy access to everything. The house is nicely decorated, but it’s an old building with no soundproofing at all. Street conversations and city traffic noise are extremely loud that you can clearly hear everything from my bedroom, making it hard to rest and sleep at night.
I also noticed many previous reviews mentioning deposit issues, and unfortunately it happened to me too. They claimed I left the bathroom flooded, causing leakage to the unit below, which is absolutely not true. I left the house in good condition. I asked for proof but none was provided.
Luckily, I had insurance that covered this type of situation, and I was able to recover all my money. Overall, good location but very disappointing experience.

Odpowiedź od AB Apartment Barcelona
AVOID SCAM!
AVOID SCAM!
No confirmation 1 month AFTER PRE PAYMENT and less than 2 weeks before check in. COMPLETELY SCAM. despite completing the booking and submitting all documents weeks ago. I was repeatedly told I’d get a response “tomorrow” or “by Monday” — none of which ever happened. even though they themselves stated they would contact YOU directly to confirm only 5 days after pre payment gets taken from your account.
I called daily, emailed multiple times, even tried WhatsApp. Zero follow-up. A simple date change requested well within their own deadline was ignored because they never confirmed the booking in the first place.
On my last call, I was promised a callback by a specific time. No one called. On another occasion, they hung up saying “we’ll contact you soon.” They didn’t.
Completely unprofessional, clearly no intention to confirm bookings at all. Do not recommend.

Odpowiedź od AB Apartment Barcelona
No working heating in the winter
I am currently in one of the apartments. Renting for three days.No door on the toilet! No working heating in January. We called the emergency number multiple times. The lady there is fooling us, asking us to tell the number of the room and apartment multiple timesand other questions that will not ave the problem, not to mention how many times she asked us to spell our names and SHE DIDNT UNDERSTAND! Haven't had worse experience with rent apartment in a long time!

Odpowiedź od AB Apartment Barcelona
Not the best, not the worst.
The apartment we stayed in at Les Corts had several minor and a couple of major problems.
a) Sink and showers were blocked
b) Bathroom doors would not close
c) Bedding was stained
d) Heating would not work
e) Pedals for the dustbins were broken - we had to open with hand (yukkkk)
They basically only repaired items a and d on the last day of our stay so it was quite useless.
Instead of apologising, they asked me if they should arrange extra cleaning (at my cost) for the stained bedding!!!!!
The last day, there was a burning electric wire smell from the main switchboard - I called their emergency helpline and it took 10 minutes to connect to someone who said they would call back and never did!!!!
They provided 20 ml of dishwashing liquid, 2 tea bags, 2 coffee sachets, 2 tiny sachets (the ones from mcdonalds sizes) of salt and pepper and 1 tablespoon of oil for a 8 person capacity 3 bedroom apartment which makes no sense whatsoever.
They didn't even provide enough bin bags even though they wanted us to take out the trash when we left.
It was quite a disappointment for the high amounts of money they charge.

Odpowiedź od AB Apartment Barcelona
Muy recomendable
Muy buena atención y ubicación .
Cercano al transporte público (en mi caso use el metro).
Muy ordenado y limpio.

Odpowiedź od AB Apartment Barcelona
Esperienza Positiva con qualche ombra.
Capisco che siamo a Barcellona, ma l' appartamento, molto carino, spazioso e ben attrezzato, era anche veramente molto freddo e i converter facevano fatica a scaldare gli ambienti (forse un po scarichi?).
Il wifi funzionava male, perchè non copre tutto l' appartamento e spesso si sconnette.
In uno dei due bagni l' asciuga capelli si spegneva dopo 2 minuti d'uso, fortunatamente l' appartamento ha due bagni.
Segnalato entrambi i problemi, ma non risolti durante il mio soggiorno.
Ma complessivamente i pregi hanno superato gli inconvenienti, in particolare posizione molto bella, grandi spazi a disposizione e cucina attrezzata, per qualche cena a casa.

Odpowiedź od AB Apartment Barcelona
The welcome and the attention to small…
The welcome and the attention to small details the location and friendly customer service

Odpowiedź od AB Apartment Barcelona
Fantastico
Il servizio e cura rivolto al cliente sono eccezionali, la camera era molto attrezzata e bella. Il servizio clienti molto disponibile anche per semplici chiarimenti

Odpowiedź od AB Apartment Barcelona
Unsatisfied
Unsatisfied, do not recommend to work/complete internship with them at all. Very bad experience. Suposed to enter for my university in the marketing department but they decided once I started I have to do customer service. With no superior helping me around, there were only 2 people from another department shouting/not guiding me all the time. I felt personally atacked by Mrs. Salou and sir Alvaro. Very rude to the staff and even ruder to customers.
Once again I do not recommend for work or stay.

Odpowiedź od AB Apartment Barcelona
Carrer Calàbría - 4120
AB Barcelona manage many apartments in the building at Carrer Calàbria 65 – this review is specifically for apartment 4120. Unfortunately, we felt there was very little value for money staying here. Furthermore, I suspect the reviews on their website to be fabricated - Since check out, I have been asked to complete a survey but there is nowhere for me to add my review of the apartment on AB’s own website.
From the moment we arrived, there was a continuous and unpleasant sewage smell coming from the ground floor of the complex, which was hard to ignore. The apartment itself was also quite noisy at night (both from inside and outside), which made it difficult for our family – especially the children – to get a good night’s sleep.
The finishes in the apartment were disappointing. The shower grouting was dirty and there was noticeable limescale buildup. The windows were thin and rattly, the automated lounge shutter didn’t work, and the air conditioning was very loud. The tap’s coating was peeling off, as was the mirror’s, giving the whole place a cheap, poorly maintained feel.
There were no instructions provided for the oven or hob, which made it inconvenient to use the kitchen.
The only real positive was that the bed and pillows were comfortable – but beyond that, the overall experience was well below expectations.

Odpowiedź od AB Apartment Barcelona
Sehr professionell und strukturiert
Sehr professionell und strukturiert. Service top und Erreichbarkeit ! Unterkunft sauber. Preis Leistung gut und super Lage !

Odpowiedź od AB Apartment Barcelona
The apartment has great location
The apartment has great location. It was very clean but the smell from toilet was sometimes unbearable. Beds were good size and despite hard mattresses they were super comfortable. Overall value for money was amazing.

Odpowiedź od AB Apartment Barcelona
The place is in the perfect location
The place is in the perfect location, easy access to the metro and Sagrada familia, wonderful food, close to Churreria J Alpuente, very comfortable beds, great space for a family of 4

Odpowiedź od AB Apartment Barcelona
Super appartement pour un séjour en famille avec des enfants
L'appartement est très bien situé. Il se trouve à 5 min à pied de la Sagrada Familia ainsi que des lignes de métro. Il est spacieux et très bien équipé au niveau de la cuisine. Les draps des lits sont propres ainsi que les serviettes de bain.
Malheureusement il y a une forte odeur d'urine et une remontée d'odeur d'égout dans la salle de bain. Nous avons laissé marcher la climatisation pour éviter cette odeur de s'introduire dans les autres pièces. De plus, la porte de la douche n'est pas étanche, le sol etait plein d'eau après chaque passage.
La machine à linge ainsi que la machine à lave vaisselle nous ont bien servis.
Dans l'ensemble c'est un super appartement mise à part la salle de bain.
Dans l'ensemble notre séjour etait super.
A notre arrivée la cle numérique sur le boîtier ne fonctionnait pas. Il fallait tout simplement le décaler légèrement du boîtier pour que la porte s'ouvre.

Odpowiedź od AB Apartment Barcelona
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