Company is amazing! I ordered and messaged asking if they could send asap for my daughter's birthday as another company let me down. They sent out same day and arrived the next day. Customer service w... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
All went ok with order .The delivery driver was exceptionally good. kept me informed of delivery updates and arrived within the time scale. Very well explained on the shed product and even gave me so... Zobacz więcej
Reakcja na opinię
Really informative website with a great selection of rubber boots/shoes ...I really wanted the Rouchelle French boots which they had ....so easy to order and quick to deliver at a competitive price w... Zobacz więcej
Reakcja na opinię
Lovely little greenhouse, I've had one before which lasted quite a few years and its perfect for pottering in with a few flowers and tomato plants. Its 4 not 5 stars because the 3-5 day delivery turne... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z wyposażeniem domowym
- Sklep z meblami ogrodowymi
- Sklep z produktami do włosów
- Sklep z meblami zewnętrznymi
- Sklep z zabawkami
Napisane przez firmę
Welcome to Anydaydirect where we offer a wide range of home, outdoor and beauty products at affordable prices, with something for all the Family. At Anydaydirect, we pride ourselves on delivering top-notch service and quality products directly to your doorstep. As an online retailer, we specialise in a wide range of everyday essentials, from household goods to personal care items, all conveniently available at competitive prices. Our commitment to customer satisfaction is at the heart of everything we do. We strive to make your shopping experience seamless and enjoyable, offering a user-friendly website designed for easy navigation and secure transactions. Whether you're stocking up on haircare products, upgrading your home essentials, or treating yourself to a little luxury, Anydaydirect ensures that you find exactly what you need with just a few clicks. What sets us apart is our dedication to reliability and efficiency. We work tirelessly to ensure prompt delivery and dependable service, so you can shop with peace of mind knowing that your order will arrive on time and in pristine condition. Our friendly customer support team is always on hand to assist you with any queries or concerns, ensuring that every interaction with Anydaydirect is nothing short of excellent. Join thousands of satisfied customers who rely on Anydaydirect for their everyday needs. Experience convenience, quality, and outstanding service with every purchase. Shop smart, shop Anydaydirect.
Dane kontaktowe
First Floor, 5 Fleet Place, EC4m 7RD, London, Zjednoczone Królestwo
- customerservices@anydaydirect.co.uk
- anydaydirect.com
4,2
Dobra
279 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Just the delivery was staggered to 3…
Just the delivery was staggered to 3 weeks
Then delivered on 2 separate days
But i did take into account christmas. And how busy it might have been
Many thanks
2 stycznia 2025
Odpowiedź od Anydaydirect Limited
Thank you for your review, Glen. We understand that delays can be frustrating, especially during the busy holiday season.
Large items like sheds require specialized delivery due to their size and weight. Unfortunately, recent weather conditions and the holiday break have impacted delivery schedules, which has caused some delays.
We apologize for any inconvenience this may have caused. We are always working to improve our delivery services and strive to provide a seamless experience for all our customers.
We appreciate your understanding and hope you enjoy your new shed.
Odpowiedź od Anydaydirect Limited
Many thanks for your review , it is much appreciated.
Great Help and Assistance
Had an issues with a shed I’ve ordered Steven was great help in sorting everything out and always answered the phone, if busy will always return the calls. One word in a nut shell amazing customer service and products are really priced well
12 grudnia 2024
Opinia niezależna
Odpowiedź od Anydaydirect Limited
Thank you so much for your kind review! We're thrilled to hear that we were able to assist you effectively and provide the level of service we strive for. It’s great to know you’re happy with both the products and the customer service experience. Your feedback means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, don’t hesitate to reach out. Thanks again!
Really lovely item
Really lovely item
Took a long time to arrive.
It did get here in time.
25 grudnia 2024
Odpowiedź od Anydaydirect Limited
Many thanks from all of us at Anydaydirect, we appreciate your review. The couriers had serious issues that compounded post Black Friday and have only just caught up. Lessons have been learnt for peak seasons.❗️❤️🎄🎁
Courier has let website down
Item order process was fine and quick. But item delivery was an issue, delayed and then courier turned up with no parcel, waited again and again to be told parcel was delivered and not sure where. Steven on the phone was fab and great, easy to contact him and quick to try and find out what has gone wrong. The courier has let his website down. Refunding was issued back to me quickly (but still pending on PayPal). Item then turned up after all this hassle and now waiting for it to be collected after Christmas after I ordered a new item elsewhere.
4 grudnia 2024
Odpowiedź od Anydaydirect Limited
Having sent the order twice plus processed the refund request, we understand the frustration caused by the delays in the courier system nationwide, and we sincerely apologize for any inconvenience it may have caused. We've done everything we can to provide an excellent level of service.
On a brighter note, we wish you a very Merry Christmas! We hope you enjoy the holidays and have a wonderful time.
Regarding your Trustpilot review, we understand your disappointment. However, we would greatly appreciate it if you could consider revising your review to reflect the positive outcome of the situation. We've worked hard to resolve the issue and ensure you receive your order. We value your business and hope you'll give us another chance.
Wishing you all the best for the holidays!
Trike
Trike looks good for the price, but not been ridden yet (Xmas present).
Very slow to despatch.
27 listopada 2024
Odpowiedź od Anydaydirect Limited
Thank you for your review. We're glad you like the look of the trike.
We apologize for the delay in dispatch. Unfortunately, due to unprecedented demand, many couriers have been experiencing delays. We're working hard to improve our dispatch times and minimize any inconvenience.
We hope your little one enjoys the trike when they open it on Christmas Day.
Thank you for your understanding.
Kept informed
Kept informed. I always knew it was on its way. Just never quite sure when it would arrive.
13 grudnia 2024
Opinia niezależna
Odpowiedź od Anydaydirect Limited
Hi Mike, many thanks for the review, this is much appreciated. All the couriers have been experiencing increased volumes which should be factored in by them at this time of year, however getting answers quickly from them has been very frustrating for all. We wish you a Merry Christmas.
Odpowiedź od Anydaydirect Limited
Many thanks from all of us at from Anydaydirect, we appreciate your review, Look forward to seeing you again and Seasons Greeting❗️❤️🎄🎁
Bad experience
I was quoted 5 to 10 working days for delivery, it's now 13 working days, no delivery and no delivery date!
Customer services is by email only and not helpful. I've been told my shipping is being handled by a third party and there's no way of contacting them, I have to wait for them to contact me! I've no idea when that might be.
Update 11 Jan 2025
The reply from Anydaydirect is all BS including the statement "our team has confirmed the refund and it will be processed shortly"
Here's what happened -
24 Nov 2024 - I ordered a Lifetime 8 X 10 ft Lifetime plastic garden shed from Anydaydirect and paid £2,177.10.
11 Dec 2024 - Out of frustration I posted my 1 star review.
12 Dec 2024 - Steven Kluk rang me to say the supplier didn't have this shed and offered me a different smaller one. I didn't want that so requested a refund, he said my refund would be processed the following day.
I repeatedly emailed for my refund but it never came. He kept my £2,177.10 !!
I had to go through my bank to get my money back!
Update on 13 Jan 2025 (to Anydaydirect update)
Anydaydirect aka Steven Kluk has more BS than Old MacDonald!
4 grudnia 2024
Odpowiedź od Anydaydirect Limited
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand your frustration with the delayed delivery and the issues regarding the damaged carton by the couriers. Please know that this situation was not up to our usual standards, and we are actively working to improve our processes.
Our team has confirmed the refund, and it should be processed shortly. We acknowledge the delay, as the estimated delivery window of 5 to 10 working days was unfortunately missed, and we're deeply sorry for the additional inconvenience caused.
Regarding customer service, we are aware that email communication is not always the most convenient method, and we are reviewing ways to provide better support. We regret that you had difficulty in getting the help you needed.
In terms of the third-party courier, we understand the challenges this can create, and we are making improvements to ensure better transparency and communication going forward.
We genuinely value your business and hope to have the opportunity to serve you better in the future. If you need any further assistance, please don't hesitate to reach out, and we'll do our best to resolve any remaining issues.
Updated: Our records show that the refund was processed as promised and any delay were due to bank holidays during Xmas New Year period. However as you raised a refund request with your bank whilst your card provider was dealing with the refund, as result this delayed them processing your refund which has been confirmed has been completed.
Worst customer service of 2024
Item was meant to be delivered 3-5 days after purchase. After waiting 5 days i got in contact with the company only to be informed that there is a delay with dispatch. Waited another 3 days and had to get back in contact with them again! This time i was promised it will be dispatched the next day (this did not happen) when the item was finally sent out, this company uses the reliable courier service Evri. So you can imagine where my item is now. Not once did Anydaydirect reach out to me and apologise for the delays or offer a refund. When i asked for a refund they said i would have to refuse the (no chance in hell it will turn up) package when it arrives. So i am left with out my payment and no package and this company from the correspondence really didn't care. I finally get my money back through my bank, from my experience avoid! Customer service is definitely not this companies strong point. Cant comment on the quality of it's products as they next arrived. Cheap is not always cheerful.
9 grudnia 2024
Opinia niezależna
Odpowiedź od Anydaydirect Limited
Thank you for sharing your feedback, and we sincerely apologize for the negative experience you've had with our service. We completely understand your frustration with the delays and the lack of proactive communication, and we’re truly sorry that we did not meet your expectations.
This is certainly not the level of service we aim to provide, and we’ll be looking into your case further to ensure that improvements are made. We also apologize for the inconvenience caused by the delivery issues with Evri. We can see that your parcel is currently at the local depot and on its way to you, according to the tracking information. While we understand that this has been a frustrating experience, we’re pleased to hear the item is in transit.
Regarding the refund process, we regret that it caused additional frustration. We are taking your comments seriously and will review how we handle these situations moving forward to ensure clearer communication and faster resolution.
We truly value your feedback, and it will help us improve. If there's anything further, we can do for you, please don’t hesitate to reach out.
Odpowiedź od Anydaydirect Limited
We understand your concern about the delivery status of your order. While we apologize for any inconvenience this may have caused, we want to assure you that the estimated delivery time for your parcel to Saudi Arabia is still within the expected timeframe.
We’re closely monitoring the shipment and will provide updates as soon as more information becomes available.
Thank you for your patience and understanding.
Late
2 weeks late and just keep emailing order number back. Track order, never updated.
23 listopada 2024
Opinia niezależna
Odpowiedź od Anydaydirect Limited
Dear Kim It is really annoying to be waiting for an order without any updates. We can't find any orders from 'Kim' that have not been delivered with the Reference Number provided. Please can you urgently contact the customer service team by email customerservices@anydaydirect.com and they will be able to assist you.
Loved it
Thank you steven for great costumer service i got my parcel and loved it.
It was in good condition and it came on time. Thank u
27 listopada 2024
Odpowiedź od Anydaydirect Limited
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service team. It's always our goal to provide excellent service to our customers. 🎄🎅🏻💕
Fantastic customer service
This company responded to emails straight away. They even telephoned me to let me knowwhen my order was out for delivery. Would highly recommend them.
2 grudnia 2024
Opinia niezależna
Odpowiedź od Anydaydirect Limited
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service team. It's always our goal to provide excellent service to our customers. 🎄🎅🏻💕
Good quality and arrived quickly
6 grudnia 2024
Opinia niezależna
Odpowiedź od Anydaydirect Limited
Thank you so much for your kind words! We're thrilled to hear that you had are happy with the product and service received. It's always our goal to provide excellent service to our customers. 🎄🎅🏻💕
Odpowiedź od Anydaydirect Limited
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service and product. It's always our goal to provide excellent service to our customers. 🎄🎅🏻💕
Royal Mail lost original order
Royal Mail lost original order, replacement sent with no problems, highly recommend
6 grudnia 2024
Opinia niezależna
Odpowiedź od Anydaydirect Limited
Thank you so much for your fantastic 5-star review! We're thrilled to hear you had a positive experience with Anydaydirect, even when faced with a delivery setback.
We understand that lost packages can be frustrating, and we appreciate your kind words about our smooth replacement process. We're always striving to offer exceptional customer service, and your feedback helps us know we're on the right track.
We're glad you're back on track with your order, and we hope you enjoy your new items!
Thanks again for choosing Anydaydirect.
Amazing service customer
Service customer is one of the best I had to deal with. Initially my product was out of stock and service customer contacted to me and they explained the issue and the options I had, from wait 2-3 weeks, change another model or my money back.
I decided to wait two weeks. By the end of the second week, they contacted me to confirm my order was shipped and in less than 48 hours it was at my home. I felt informed and confident, they were committed to deliver what they said and finally they did. Thank you.
1 grudnia 2024
Opinia niezależna
Odpowiedź od Anydaydirect Limited
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service team. It's always our goal to provide excellent service to our customers. 🎄🎅🏻💕
My package has not been delivered.
21 listopada 2024
Odpowiedź od Anydaydirect Limited
We understand how frustrating it can be when a parcel is delayed, especially during the busy holiday season. We apologize for any inconvenience this may have caused.
To help us resolve this issue as quickly as possible, please contact our customer support team directly. They can assist you in tracking your order and provide updates on its status.
We value your feedback and appreciate your patience.
Stated 3-5 working days for delivery…
Stated 3-5 working days for delivery its now been 10 an still not arrived they were for my grand twins birthday which has now passed an i couldnt give them there present wont be using again
28 listopada 2024
Opinia niezależna
Odpowiedź od Anydaydirect Limited
We sincerely apologize for the significant delay in your order, which unfortunately impacted your grand twins' birthday. We understand the disappointment this must have caused.
We want to assure you that we take such issues very seriously. The delay was due to an unforeseen issue with our third-party warehouse. We are currently working closely with them to address the problem and prevent similar occurrences in the future.
We value your feedback and hope to regain your trust.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.