Daniela was fantastic to work with! She was incredibly responsive, proactive, and kept me updated every step of the way until our setup was fully sorted. Her communication was always clear, patient, a... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I am an answer the public customer. Upon subscribing I realized there was something about the app that was confusing to me. I contacted the support team and Anush immediately recognized my issue and... Zobacz więcej
No reminders before renewal. Nothing. They're clearly counting on people forgetting to cancel so they can charge them. Then when you notice and ask for a refund, they say it's "past the billing cycl... Zobacz więcej
Reakcja na opinię
Same experience here as Pawa (and MANY others it appears) did recently. Pawa provided a great summary and I'm pasting it here, as we have the exact same feelings. "Scam! Don't fall for the free... Zobacz więcej
Reakcja na opinię
3,3
Średnia
78 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great customer service
Great customer service - very prompt and courteous. Resolved the issue quickly.
2 sierpnia 2024
Opinia niezależna
Odpowiedź od Answerthepublic
Hi Jacob,
Thank you for your positive review of AnswerThePublic!
We're committed to providing any support you need.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Stay away from them they will save your…
Stay away from them they will save your card and will keep charging it. They offering you what you can get for free. They will also refuse the refund and will force you to use their broken service, neil patel is seriously untrustworthly, such a scam.
1 sierpnia 2024
Opinia niezależna
Odpowiedź od Answerthepublic
Hi Fahad,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused by the charge during the free demo period.
We want to assure you that our service operates similarly to other subscription tools with a trial period, where a charge is applied if the service is not canceled within the trial timeframe. Our intention is never to charge for services not used.
We have been trying to reach out to you but have not received any response. Would you kindly reach out to us at support@answerthepublic.com?
We want to avoid any misunderstandings and reassure all customers of our commitment to excellent service.
We value your feedback and are always here to assist you with any further concerns.
Thank you for your understanding and cooperation.
The AnswerThePublic Team
support@answerthepublic.com
Quick and expert resolution of…
Quick and expert resolution of subscription billing issues.
25 lipca 2024
Opinia niezależna
Odpowiedź od Answerthepublic
Hi,
Thank you for your positive review of AnswerThePublic!
We appreciate your feedback. Your satisfaction is our priority, and we're here to support you in any way we can.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Login difficulties
I continued to have issues to reset my password, but the team were able to provide continued support, to resolve the issue for me.
24 lipca 2024
Opinia niezależna
Odpowiedź od Answerthepublic
Hi Kunai,
Thank you for your feedback on AnswerThePublic!
We're glad to hear that our team was able to provide continued support and resolve the issues you experienced with resetting your password. We strive to ensure our users are well taken care of, and it's wonderful to know that our customer service met your expectations.
We're thrilled that you're satisfied with our service despite the initial challenges.
Thank you for your support!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Not trust worthy and bad customer…
Not trust worthy and bad customer service. Took money for a subscription. I didn't use the service at all during the period as it wasn't meant to renew, they refused to refund.
Any company that are reputable would refund the money no questions asked.
16 lipca 2024
Opinia niezależna
Odpowiedź od Answerthepublic
Hi Chris,
Thank you for sharing your experience with us and our audience. Your feedback is extremely valuable to us.
We want to assure you that our service operates similarly to other subscription tools with a trial period, where a charge is applied if the service is not canceled within the trial timeframe. Our intention is never to charge for services not used.
We have reached out to you privately offering a solution that we hope can be helpful. Would you kindly reach out to us at support@answerthepublic.com to let us know your thoughts about it?
We want to avoid any misunderstandings and reassure all customers of our commitment to excellent service.
Thank you for your understanding and cooperation.
The AnswerThePublic Team
support@answerthepublic.com
I actually only used it for the trial…
I actually only used it for the trial period but they were very nice to me.
14 lipca 2024
Opinia niezależna
Odpowiedź od Answerthepublic
Hi Delia,
Thank you for your positive review of AnswerThePublic!
We appreciate your feedback. Your satisfaction is our priority, and we're here to support you in any way we can.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Hidden VAT and no-refund policy, useless results
Careful with the prices, they will not show the fact that VAT is not included for lifetime membership. I saw it on the confirmation email from PayPal.
And they won't tell you that there is no refund for it, either. Until you ask for it.
You ask for it because even when you filter the results for only those in French to show up, silly and unrelated English ones will bloat the results. For example, "shooting mode" means fashion shooting and the site is giving me "canon shooting automatic mode" or stuff like that.
Wasted money and time.
13 lipca 2024
Opinia niezależna
Odpowiedź od Answerthepublic
Hi Baris,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused by the subscription payment.
AnswerThePublic is committed to complying with all EU regulations. Charging VAT on subscriptions within the EU is a legal requirement. It supports the economic systems of EU member states and fosters a fair business environment.
At checkout, users can find and check the box “Do you have VAT number?” and from there they can add the VAT ID if they have one to avoid additional fees.
We have been trying to reach out to you but have not received any response. Would you kindly reach out to us at support@answerthepublic.com?
We want to reassure all customers of our commitment to excellent service.
We value your feedback and are always here to assist you with any further concerns.
Thank you for your understanding and cooperation.
The AnswerThePublic Team
support@answerthepublic.com
Answer the public is awesome
Answer the public is awesome. Not just for me he value they provide with digital marketing, but also in excellent customer service, they make sure they take care of you. Try them, you won’t be disappointed.🙏
5 lipca 2024
Opinia niezależna
Odpowiedź od Answerthepublic
Hi Karmyn,
Thank you for your feedback on AnswerThePublic!
We're delighted to hear that you find it valuable not only for its digital marketing insights but also for the excellent customer service. We strive to ensure our users are well taken care of and it's wonderful to know we've met your expectations.
Your feedback means a lot to us, and we're thrilled that you're satisfied with our service.
Thank you for your support!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
I am very satisfied with the technical support.
I am very satisfied with the application. I am also very satisfied with the support provided by the studio. I had a technical problem that was solved very quickly - I received an answer immediately after sending the email. My problem is solved and I can act. I recommend cooperation. The quality of after-sales service is at a very high level.
3 lipca 2024
Opinia niezależna
Odpowiedź od Answerthepublic
Hi,
Thank you for your positive review!
We are delighted to hear that you are very satisfied with the application and the support provided by our team. It's great to know that your technical problem was solved quickly and efficiently. Your recommendation means a lot to us, and we're glad our after-sales service met your high standards.
Your satisfaction is our priority, and we're here to support you in any way we can.
Thank you for choosing us!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Responsive Support Sets a Promising Tone!
As a new user just beginning to explore all that this service has to offer, I've been genuinely impressed with the responsiveness and helpfulness of the support team. From the very start, they've made a fantastic impression, swiftly addressing any inquiries and ensuring a smooth user experience. Their eagerness to assist not only enhances the usability of the service but also adds a layer of comfort for newcomers like myself.
Though I am still in the early stages of using the platform, the initial interactions with the team give me high hopes for a continually positive experience. If the quality of support is anything to go by, I'm looking forward to discovering all the possibilities this tool has to offer.
For anyone considering this service, know that you'll be in good hands with a support team that truly prioritizes user satisfaction and success.
25 czerwca 2024
Opinia niezależna
Odpowiedź od Answerthepublic
Hi Maria,
Thank you for your feedback on AnswerThePublic!
We appreciate your feedback. Your satisfaction is our priority, and we're here to support you in any way we can.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Prompt customer service despite a minor glitch with billing…
Despite a minor glitch with billing after account cancellation, Answer the Public impressed me with their rapid resolution and excellent customer service, promptly issuing a credit. Their cutting-edge data search engine was a standout. However, a slight mismatch in their billing system after cancellation prevents a full five-star score.
19 czerwca 2024
Opinia niezależna
Odpowiedź od Answerthepublic
Hi,
Thank you for your review of AnswerThePublic!
We are grateful for your feedback! We're glad you were impressed with our service and data search engine. Furthermore, we'll work on enhancing our tool to improve your experience.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
I lost access to my account because I…
I lost access to my account because I accidentally had it connected to a work email and I left the company. They were quick to respond and worked diligently to get my access back AND gave me a lifetime subscription for the trouble. We ran into a few issues and it took a few days to get my access back but I am SO grateful for their assistance and attention.
11 czerwca 2024
Opinia niezależna
Odpowiedź od Answerthepublic
Hi Jilliane,
Thank you for your positive review of AnswerThePublic!
We appreciate your feedback. Your satisfaction is our priority, and we're here to support you in any way we can.
We appreciate your trust and support!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
I was not clear of the charge via my…
I was not clear of the charge via my credit card, but once I sent an inquiry, I got crystal clear feedback in no time.
Provided the answer with a clear feedback made me very safe, especially if that was a point of money.
If anyone wondering if you wanna start using this tool, don't hesitate and go for it!
18 czerwca 2024
Opinia niezależna
Odpowiedź od Answerthepublic
Hi,
Thank you for your feedback!
We appreciate your feedback. Your satisfaction is our priority, and we're here to support you in any way we can.
We appreciate your trust and support!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Uno strumento utile
Ho acquistato il prodotto e ci sono state difficoltà nel pagamento la prima volta. Ho contattato l'assistenza e hanno risolto in tempi brevissimi con molta sollecitudine e gentilezza. Devo dire che questo strumento già lo conoscevo in forma free, ora per il mio lavoro è indispensabile. Grazie
13 czerwca 2024
Opinia niezależna
Odpowiedź od Answerthepublic
Hi Edi,
Thank you for your feedback!
We're sorry to hear about the initial payment difficulties, but we're glad our support team was able to resolve the issue quickly and courteously. It's wonderful to know that you already valued the free version of AnswerThePublic and now find the paid version indispensable for your work.
We appreciate your trust and support!
Best regards,
Best regards,
AnswerThePublic Team
support@answerthepublic.com
It's working quite well so far
It's working quite well so far, but I'd like to see more functionality, such as combining ATP and Ubersuggest rather than having two separate products.
4 czerwca 2024
Opinia niezależna
Odpowiedź od Answerthepublic
Hi Misel,
Thank you for your feedback and suggestion!
We're pleased to hear that AnswerThePublic is working well for you. Your input regarding additional functionality, like combining AnswerThePublic and Ubersuggest, is valuable to us. We're always looking for ways to enhance our tool and provide more comprehensive solutions for our users.
Thank you for sharing your thoughts with us.
Best regards,
AnswerThePublic Team
support@answerthepublic.com
I didn’t use this platform much but…
I didn’t use this platform much but customer service was very helpful and fast
30 maja 2024
Opinia niezależna
Odpowiedź od Answerthepublic
Hi,
Thank you for your positive review of AnswerThePublic!
We appreciate your feedback. Your satisfaction is our priority, and we're here to support you in any way we can.
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Very good technical service is a real…
Very good technical service is a real strength and helps reassure your customers.
See you soon
9 maja 2024
Opinia niezależna
Odpowiedź od Answerthepublic
Hi,
Thank you for recognizing our technical service as a strength!
Ensuring a seamless experience for our customers is a top priority, and we're glad to hear that our technical support has helped reassure you. Your satisfaction is paramount to us, and we're always here to assist you whenever you need.
Thank you for your support and feedback!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Answerthepublic is one vital tool for…
Answerthepublic is one vital tool for SEO and or marketing ideas and phrases for any company / business. I mean really, don't leave home without it!
15 maja 2024
Opinia niezależna
Odpowiedź od Answerthepublic
Hi,
Thank you for your enthusiastic feedback on AnswerThePublic!
We're thrilled to hear that you consider our tool vital for SEO and marketing ideas. Your recommendation means a lot to us, and we're glad that AnswerThePublic is an essential part of your toolkit.
Thank you for your support!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.