AngelSense Recenzje 

322
Wynik TrustScore: 4.5 na 5

4,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We purchased the AngelSense device when my son was starting pre-k and it has become a very important part of our lives. I’m so thankful to have a device like AngelSense and it gives me the biggest pie... Zobacz więcej

Oceniono na 5 z 5

I love Angelsense. My son doesn't leave home without it. I have a 5 year old nonverbal son and he is in Special Education in a public school. He goes half day but i had the worst separation anxiety f... Zobacz więcej

Oceniono na 5 z 5

We got angel sense 9 years ago after my non- verbal child's bus went missing and stopped communicating with dispatch. Angel sense has given us peace of mind. We are able to see my son's location, ho... Zobacz więcej

Oceniono na 5 z 5

AngelSense has been a game-changer for my son’s independence. He has a history of 'bolting' and limited danger awareness, but this device acts like a virtual coach. A standout moment was at the playgr... Zobacz więcej

Informacje dotyczące firmy

  1. Elektronika i technologia

Informacje przekazane przez różne źródła zewnętrzne

AngelSense grew out of a mission to create a safer world for children with special needs who tend to wander, get lost, and experience improper care. As a result, cutting-edge technology was developed to bring you the most accurate tracking and monitoring solution. With AngelSense, you can assure that your loved ones are safe and secure at all times. The unique capabilities of AngelSense are: 1. Non-Removable Wearable device and accessories designed for children with special needs and sensory sensitivities 2. Listen-In capability to monitor your child's well-being 3. Runner mode to locate a child when lost 4. Daily Activity Log and automatically generated timeline 5. Location Updates continuous monitoring with 10-second update intervals 6. Notifications by text and/or email for every location change 7. Google Pictures of places visited 8. First Responder alert sends text and/or email to a predefined trusted group of people 9. *NEW* School Dashboard special interface that helps school staff ensure the child is safe during school hours 10. *NEW* Late Departure Warning allows parents to get an alert if their child hasn't left a specific place on time (such as school), to ensure they're not left behind 11. *NEW* AngelCall on the GPS 2 allows you to have a two-way voice call with your child at any time, without them needing to "pick-up" or click anything NEW FEATURES IN BETA TESTING: 1. Alarm on GPS 2 is designed to help you locate your child or bring attention to them when nearby in a crowd, indoors, or hiding 2. Mobile Hotspot on GPS 2 allows search using Wi-Fi hotspots when searching for your child in a mall, school or large indoor area 3. Connecting to Wi-Fi on GPS 2 connect to networks in places where there is poor cellular reception to assure continuity of monitoring 4. SOS on GPS 1 allows your child to press the SOS button on the device to call you and automatically send location via text to your phone 5. ETA shows the estimated time of arrival at a destination 6. Waterproof Cover & New Wearing Accessories

30-day money back guarantee

After the 30-day money back guarantee period, your subscription is a 1-year contract

You can cancel your purchase at any time during the first 30 days and we will give you a full refund for both the subscriber kit and the monthly service. This gives you plenty of time to try out the AngelSense solution and see if it meets your needs. After the 30 day risk free trial, the service fee will be charged monthly with a 12 month commitment. Date of billing is 1 month from delivery. We must receive notification via our support center with intent to cancel within the 30 day trial period. In addition, the subscriber kit must be returned to us in its original condition. We will then issue a full refund. Additional accessories purchased are not refundable. The full refund takes approximately 14 working days to process once the subscriber kit is received at our warehouse.

Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

322 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(322)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 65

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Just a shout to Patty and Xaymara

Just a shout to Patty and Xaymara! "AUsome" customer service. Both of them were very courteous and professional in dealing with my concerns with the delivery of Angel Sense device replacement!
Thank you so much for giving priority and resolving my concerns in a very timely manner!
To all subscribers out there kindly participate in there survey after every call. It will only take you literally 1 minute to answer all of them!
#angelsensecares

15 sierpnia 2017
Opinia niezależna
Oceniono na 5 z 5

A True Lifesaver

This product literally saved our special child who wandered away from a campsite into deep woods. We had him back in less than 9 mins. Safe and sound. It works and we love it!

11 lipca 2017
Opinia niezależna
Logo AngelSense

Odpowiedź od AngelSense

Thank you for sharing and your nice review! We are truly touched to know that AngelSense saved your son's life!

Kind regards,

Sidra Collins
Community Manager

Oceniono na 5 z 5

Peace of mind

I bought the AngelSense for my non-verbal 3 year old son when he was beginning school. It is the only thing that gives me any peace of mind while he is on the bus, at school, and on his way home. I know exactly where is is throughout his day. I love this device!

6 lipca 2017
Opinia niezależna
Logo AngelSense

Odpowiedź od AngelSense

Hi Shannon,
Thank you very much for your nice review!
We are very happy that you are able to use AngelSense to give you peace of mind!

Kind regards,

Sidra Collins
Community Manager

Oceniono na 5 z 5

My daughter got out at night in the country.

A few years ago my autistic daughter wandered from the house in the middle of the night. She went walking down our road into the south texas brush and the fear for her safety was something I never want to experience again. Luckily, God was with us and someone found her, but with all of the wildlife, things could have taken a devastating turn. We thought we had done everything to prevent it. After I looked into tracking devices and compared features and reliability I decided on angelsense. Most "GPS" trackers for children use cellular triangulation which can be off by fractions of a kilometer, especially in places where there are no roads for the tracking system to narrow it down, which is why it seems so accurate when we are driving somewhere using a map on our cell, or places where there is a ton of glass which can reduce accuracy. Alternatively, satellite GPS (which angelsense uses) can determine her location within just a few feet, even out in the country which is VERY important for me. I can call and hear where she is, and now with the new features, I can call and tell her to STOP and stay right there while hearing her surroundings or her voice. The magnetic fasteners also make it difficult for her to remove and the belt means she cant take it off even if she removes her clothing. The peace of mind i get from this is more than worth the monthly fee. I cant put a price on her life, and I cant imagine being without this device now.

6 lipca 2017
Opinia niezależna
Logo AngelSense

Odpowiedź od AngelSense

Hi Christine,

Thank you for your very kind review. It's so incredible to hear all the ways that AngelSense has helped your family!
We love to hear the feedback to the new features and it helps to show other ways for users to see if it will benefit them!

Kind regards,
Sidra Collins
Community Manager

Oceniono na 5 z 5

I have used AngelSense for over a year

I have used AngelSense for over a year. It allows me to see my child's day at a glance, know where he is and using the Listen-In feature I can hear if he is upset and how he is being treated.

My favorite feature is the AngelCall as I can two way call with him and comfort him, let him know I am thinking about him, he enjoys our calls.

Before AngelSense I would sit at work worried that my child may leave school, or a caregiver would forget to pick him up. Angelsense is an amazing tool that has helped my family tremendously and given us such peace of mind.

6 lipca 2017
Opinia niezależna
Oceniono na 5 z 5

AngelSense has been the answer to my …

AngelSense has been the answer to my prayers. It has provided my family so much peace of mind. I love knowing where my angel is any time during the day. The extra features like Listen-In and AngelCall are amazing. It is worth every penny and definitely the best device on the market.

4 lipca 2017
Opinia niezależna
Logo AngelSense

Odpowiedź od AngelSense

Thank you Crissy for the lovely review! We are so happy that you get peace of mind with AngelSense!

Kind regards,
Sidra Collins
Community Manager

Oceniono na 1 z 5

The product worked great- however we …

The product worked great- however we did not recieve the belts that were paid for a year and a half ago, saught to resolve the issue, were told we would recieve them, and never did. We ordered and paid for two devices and two belts on the same account. Cancelled them after the mandatory year of service yet only one was actually cancelled. From now on automated pay for anything is not worth trusting. We have given hundreds of dollars to a company that we were not utalizing. Thankfully customer service has improved.

29 czerwca 2017
Opinia niezależna
Logo AngelSense

Odpowiedź od AngelSense

Hi Angela,
Thank you for bringing these issues to our attention. I will send them on to the head of customer support and they will be in contact with you directly regarding a solution. We have grown so quickly - we are very happy to hear that you feel customer service has improved!
I'm sorry about the belt issue, however I'm happy to hear the product worked great for you :)

Kind regards,
Sidra Collins
Community Manager

Oceniono na 5 z 5

What a boon to the safety of special needs kids!

The AngelSense people are very helpful and patient. It's so cool that they are constantly thinking of new ways to make a great innovative tool even better.

26 czerwca 2017
Opinia niezależna
Logo AngelSense

Odpowiedź od AngelSense

Thank you Bryna for your great review!

Kind regards,
Sidra Collins
Community Manager

Oceniono na 5 z 5

The Anglesense GPS is a wonderful tool

The Anglesense GPS is a wonderful tool, that will ease some stress and give you peace of mind. I have been a customer for well over a year. Part of my child's diagnosis is nonverbal and eleopment. Because my son does not communicate with me traditionally, it is very hard to find out exactly what happens when he is away from me. With the listen in function I know I can listen to what he is doing anytime I want. The intransit mapping is another great feature. As is the capability of having my neighbors install the app to be alerted and help look for him should he elope. There are many great features I haven't mentioned all in all it is a win for US.

22 czerwca 2017
Opinia niezależna
Logo AngelSense

Odpowiedź od AngelSense

Thank you for your very nice review! We really appreciate the feedback!

Kind regards,
Sidra Collins
Community Manager

Oceniono na 3 z 5

We ordered the GPS 2 model (thinking it …

We ordered the GPS 2 model (thinking it was smaller than the GPS 1, which in reading reviews just realized the GPS 1 is smaller) and this thing is SO bulky and it makes my 9 year old insecure around his peers. The service is good in more populated areas, but we live just out of town and our subdivision has 4 acre wooded lots (new subdivision) and at our home it is constantly "no service". One of the reasons why we got this is because we do live in a wooded lot and subdivision, but NEVER works here on our property. If you can watch TV on a watch today and be able to do all the things that our devise does, why doesn't AngelSense realize it's 2017 and not in the dark ages. We are going to do research on finding a new service that offers the same benefits, smaller that hopefully has service at our home and switch when our year contract is up. So disappointed.

12 czerwca 2017
Opinia niezależna
Logo AngelSense

Odpowiedź od AngelSense

Hi Debbie,

Sorry to hear you were not aware of the size being a bit larger before you ordered. We do have a comparison chart on our Help section with sizes and the different
features: http://support.angelsense.com/All-Devices/880672871/Comparison-of-the-AngelSense-devices.htm

As far as the size of the device, we are always testing smaller devices and continue to work on making it smaller but prefer to not compromise on the advanced features that require certain amounts of hardware including the larger battery. When we first chose these devices, we tested over 90 different ones until we found the ones that fit our technology.

My 10 year old wears his GPS 2 on the accessory belt under his clothes. Please order a belt accessory via your app if you would like to try it out. We are also coming out with an undershirt in the next few months which has a more discreet pocket on the back.

We do have a 30 day money back trial period and will refund you if the wearing issue isn't resolved during that time.

Another thing you mentioned was the reception. In the last few weeks we rolled out a new app update and if you upgrade your current system you will be able to connect the device to wifi in your home so that it will be visible in your wifi area.

I hope these tips helped you get to know the device and app better and really hope that your son is able to adjust with wearing it possibly with the belt.

Kind regards,
Sidra Collins
Community Manager

Oceniono na 5 z 5

We've had our device for a couple weeks …

We've had our device for a couple weeks now. Our child runs off frequently and has recently increased. Having the Angel Sense really eases our minds that he's safe and we know where he is at all times. If he runs off we have the device to help locate him.

7 czerwca 2017
Opinia niezależna
Logo AngelSense

Odpowiedź od AngelSense

Welcome to the AngelSense family April!! Thank you for your great review!

Kind regards,
Sidra Collins
Community Manager

Oceniono na 5 z 5

AngelSense has been a life saver for my …

AngelSense has been a life saver for my family. My 13 year old son has a history of eloping. AngelSense has prevented him from eloping in several circumstances. When he did elope we were able to quickly find him. I don't know what I'd do without it.

28 maja 2017
Opinia niezależna
Logo AngelSense

Odpowiedź od AngelSense

Thank you for your review Jennifer! We love to hear how AngelSense helps families!!

Kind regards,
Sidra Collins
Community Manager

Oceniono na 5 z 5

Loving Angelsense!

I have been using Angelsense for three years now and absolutely love it. I am looking forward to receiving the update version of talking with my child. My daughter is 21 years old and has severe apraxia. This device has given me a piece of mind knowing where she is at all times. We had an incident where a new bus driver wasn't sure where my daughters bus stop was. I looked at the app on my phone and drove right to where the bus driver was and got my child. It is a wonderful device!!

16 maja 2017
Opinia niezależna
Logo AngelSense

Odpowiedź od AngelSense

Thank you for sharing Becky! We are so happy you have peace of mind knowing where your daughter is! You will love the new features!!

Kind regards,
Sidra Collins
Community Manager

Oceniono na 1 z 5

Believe me, I WANTED this thing to work

3 Main Problems
1) Product doesn't work as advertised. Intermittent service and I live outside of NYC. That's unacceptable for that type of product. It's like saying, the airbags work most of the time.
2) $40/month wireless is extortionate. So $500 per year, plus the cost of the product. It's a total scam.
3) Size of the product. With all the recent technological advances, the best product they could come up with is something the size of an old-school mobile phone (it's over an inch thick )? Honestly, no matter what AngelSense sales pitch is, just try and connect one of these things to your child's clothing; it's near impossible. The product is clunky and too large. It's really about the same size as shock collar for a dog. Unless you want to strap this block onto your childs body via a strap (so they look like a felon on house arrest), there is no easy way to attach it to their clothing because it is too big, and backpacks are not an option because they do not guarantee connectivity to your child.

17 kwietnia 2017
Opinia niezależna
Logo AngelSense

Odpowiedź od AngelSense

Hi Jason,

The device you have supports Verizon and we also support AT&T and T-Mobile with our GPS 1 device. We are actually the only company to provide such broad cellular coverage and we are happy to send you GPS 1.

GPS 1 is also smaller, so it can address your size concern, though GPS 2 has been successfully worn by 90% of the children with special needs trying it. We have many tips and wearing options.

If cellular coverage is inadequate a quality service cannot be delivered. I am sure you were unable to experience the power of AngelSense yet.
AngelSense was proven to save lives repeatedly and it is all because of enormous investment in R&D.
We also continuously enhance the system, all coming for free as part of your service fee. Just to name a few of the new capabilities being rolled out in the coming weeks - Indoors search using WiFi and alarm activated on child, AngelCall - 2-way calling making AngelSense the first phone designed for individuals with special needs, and ETA of your child (parents told us that this alone has saves them precious time).

I suggest you speak with one of our customer care specialists, all moms to children with special needs who are expert users of the product, and we will be happy to assist.

Doron, AngelSense Co-Founder

Oceniono na 1 z 5

Never worked, locked into contract. No love from AngelSense.

Our purchase date was was a little over a year ago. Today I told them never to charge me again because their unholy contract is now expired. The AngelSense device never worked well. At school, it told us he was running away constantly. The school system wouldn't even allow the device once they caught wind it had a listen-in feature and this had to be settled with lawyers because they misinterpreted the wiretap laws.

Once we got school administration to approve the use of the device and we started using it regularly, we noticed that most of the day it just simply said "not connected" and "unknown".

We contacted customer support several times, who didn't understand when I told them that I'm a senior systems administrator that I understand the concepts and just need high-level tech help with this. I spoke with many uninformed individuals, all of which were moms and not technologically aware, who insisted that it must be my fault.

We opted into a beta program for a new device on a different carrier, a carrier that I knew to be strong in the area. That device also stayed disconnected most of the time. Half the time I couldn't even log into app.angelsense.com because the page simply won't show the username and password fields. Last time I logged in the only thing it said was about 4000 hours of no battery, when we left the thing on the charger for months.

I asked for a refund and was denied. I'm going to ask again when they email me later today. It's been fun paying you guys all this money for something we can't use, I'd like it all back now.

I've noticed that they respond to almost every 5 star review, but I only noticed a single 1 star review with a response. I'm doubting they'll comment, but I would be happy to know we're getting our money back so we can do something useful for our autistic child like add it to the Disney World fund we have going.

Good day and good riddance, happy to be done with AngelSense.

31 marca 2017
Opinia niezależna
Logo AngelSense

Odpowiedź od AngelSense

Hello Kyle,
Thank you for your message. After reviewing your account details over the last year I am truly sorry that AngelSense did not meet your expectations.

We would like to refer to the feedback mentioned on your review.

The AngelSense service plan is an annual plan with either monthly or annual charges. The monthly fees take this into account, and we work together with the customers that reach out to help AngelSense work for them and overcome any challenges they may experience. As replacing the cellular SIM, the device model, troubleshooting steps etc. From reviewing the correspondence with you over the year I see that we responded to each issue.

Regarding the school issue and listening in, each state and school district have different policies. From our customers' feedback and needs we have since developed a school dashboard to enable customers to manage the school listen in schedule with different options.

As part of our mission to keep our children safe, we continuously work on finding end to end solutions for the community of special needs families. The new features are always announced to our customers, for example:

We are at advanced beta stages of indoor tracking combining wi-fi as we are aware of the GPS limitations.
In advanced development stages of a two way calling option changing the device into a phone for special needs children.
Testing roaming SIM solutions to overcome local cellular network limitations.

We are proud of our customer care team who are parents to special needs children and expert users of AngelSense. Additionally, for technical issues we have a vigorous training process and levels of escalation, including daily contact with the R&D team as required.

I am replying privately by email regarding the status of your account.

Thank you,

Ruth
Head of AngelSense Customer Care

Oceniono na 5 z 5

Great app with many features

User friendly app. Love all of the features added often. Great peace of mind.

21 marca 2017
Opinia niezależna
Logo AngelSense

Odpowiedź od AngelSense

Thank you Tamara for the great review! We have some new amazing features coming out soon that will make AngelSense even more incredible!

Kind regards,
Sidra Collins
Community Manager

Oceniono na 5 z 5

Love AngelSense GPS

We have used AngelSense GPS devices for our twin boys for over 2-1/2 years now. We love the notifications that we receive when the boys leave a known location, arrive at a know place or are in an unknown area. We also love that we can track them in real time.
The false alerts are fewer than any other device we know about and the devices are constantly improving.
We also love that the customer care are parents who use the device themselves as clients first for their special needs children. Couldn't recommend it any more.

15 marca 2017
Opinia niezależna
Logo AngelSense

Odpowiedź od AngelSense

Thank you Lisa for your review and 5 stars! We love hearing from our users about their favorite features!

Wait till you see our new features coming up!! You will love them!

Kind regards,
Sidra Collins
Community Manager

Oceniono na 1 z 5

Poor technical support

I have tried numerous times to contact by phone someone in technical support. I have left messages at least 4 times and no one calls back.
Is this the way you run your company? This device has not worked from day one. If I do not hear from you tomorrow I will send it back and expect a full refund.
I was hoping to get a fix for this device or a new one. My special needs son is without protection at this point.
Very disappointed in your company.

10 marca 2017
Opinia niezależna
Oceniono na 5 z 5

Best investment for my child to date.

My son is a frequent eloper/wanderer and unfortunately has gone missing in the past. AngelSense was the BEST answer to our issues with our son. I've never seen a better tracking device on the market, and the app is very easy to use to locate his whereabouts. I unfortunately had to use this once when he went missing on vacation and I was able to find him in under three minutes! I am able to sleep better knowing that my son has this extra protection. Best purchase I've made in a long time!!!

8 marca 2017
Opinia niezależna
Logo AngelSense

Odpowiedź od AngelSense

Thanks Jeannie for the great review!
It's very rewarding for us to hear that AngelSense meets your needs and you can use it to keep track of your son when he elopes. We know the feeling! This is why we created it!

Kind regards,
Sidra Collins
Community Manager

Oceniono na 5 z 5

Excellent

Angelsense is the best product!

8 marca 2017
Opinia niezależna
Logo AngelSense

Odpowiedź od AngelSense

Thanks Nofar for the 5 stars!
Happy to hear that you love AngelSense.

Kind regards,
Sidra Collins
Community Manager

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