AMP Recenzje 

Rude from the very first moment we dealt with them which might be ok if the staff had any systems training to allow them to have informed discussions with clients. We discharged from them, thank god and were told excess fund would be put into a nominated bank account. When the funds didn't appear I rang and got told they wont be coming and they were frozen to pay down the loan. The contact centre person was arrogant and rude and didn't even want to check the notes from the previous call. I'm thankful to be clear of them

I withdrew my funds to another bank account in my name elsewhere in pursuit of a higher interest rate (as this account only pays the bonus interest in the second month) but found not only that my funds had been returned but my account now had restrictions on it preventing internal and external transfers.

Interestingly enough, smaller transactions I made before and after the large transaction were successful whereas my large transaction was not. Additionally, I had raised my transaction limit in the app to an amount higher than what I had transferred so it should have worked based on that.

I have attempted to use the secure messaging system, live chat and the call centre to get information on why this has occurred but they refuse to provide any information on that or even a rough timeframe or compensation for financial losses if I cannot meet my bonus interest requirements due to the restrictions placed. There's also apparently no one I can contact for information about this issue whilst their internal team conducts a review and no information on what they need from me until they contact me at some point in the future (no timeframe).

I have made my complaint to AFCA and am hoping for a swift resolution in the meantime though. However, I expect that based on my experience with no transparency and accommodation so far, I'll be waiting for a long time like others here who faced the same issue and without an adequate response outside of AFCA.

ried to open a savings account as someone as an Australian citizen. They made me to fill in many forms re TFN with many ID validations, etc, all approved and received confirmation and I completed registration.
A couldn’t see my account online therefore I called the admin support to understand.
Spoke to a number of incompetent people who couldn’t even verify my identity trough the personal details I provided.
After several attempts and requests to speak to a manager I was told that my account was closed (even tho I received confirmation email that the account was active) and could not provide the reasons as they said their calling centre is in the Philippines and they don’t have access to this informations (not even the managers).
Notification that the account was close was never sent to me.
Totally unreliable service and products.

Have tried opening a business bank account.
After 3 weeks waiting, I've opened an enquiry to check what was the status.
I was told that my application had been put in high priority, and I would hear back soon.
another week passed by, no response. Rang back, and I was told that they had again escalated, and would contact me later the same day - that didn't happen.
Called back the next day, and I was told that there was not a way for the customer support team to contact their processing team other than email, and they had emailed internally several times, and they had no response on where my application was, and no indication when I would be getting an answer.

Have recently refinanced my home loans and taken out equity and about to buy another house for my family to live in got a great rate. These guys are the best

Their dispute process is very easy because on Monday 7th December 2020 I dispute a fraudulent transaction from Catch for $324 and on Thursday 28th January 2021 they got the $324 back so they refunded me so I would highly recommend them since they did such a marvellous job at getting my money back for me.

I purchased a hot water system for $1780 on 16/2/23. This amount was immediately withdrawn from my account. On 18/2/23, an additional $1780 was placed "on hold" in my account. That meant that I no longer had access to $3560. When I asked for an explanation as to why the bank had done this, I was initially hand-balled to Visa. I was then gaslit by AMP, and advised the bank had not frozen the additional $1780, despite this been evident in my online banking. It is 22/2/23, the "hold" has been removed, however I am still waiting for an explanation from AMP for this practice. Customer service is poor, advice provided is incorrect, and nil follow up from complaints. This has been a very poor experience.