They scammed me out of 1,000$
They scammed me out of 1,000$ for publishing a book and then took 1200$ more for no reason.
Odpowiedź od American books wizard
Hello Jared,
We are sorry to see your review and would like to clarify the situation so readers have the full and accurate context.
First, we would like to clearly state that American Books Wizard has only received a single payment of $1,000 from you, which was the initial payment authorized by you during our recorded phone call to begin work on your book project.
During that call, several details were discussed and agreed upon:
• Your manuscript was received in PDF format.
• The book required professional formatting before the final page count could be confirmed, as formatting for a 6x9 book size can change page numbers depending on layout and spacing.
• We explained that the final printing price could only be confirmed after formatting is completed, which is also clearly written on the invoice: "Printed Copies (Final price will be provided after book formatting is complete)."
You initially requested 300 printed copies with expedited delivery for an upcoming event, and during the call we provided an estimated production cost for printing and expedited shipping.
However, during the same conversation you explained that you had recently opened a new bank account and had a card limit of around $1,000, which is why a partial payment arrangement was offered to help you begin the project immediately due to your urgent timeline.
You agreed to proceed with:
• $1,000 initial payment to start the project
• Remaining costs to be finalized once formatting determined the final page count
This agreement was made on a recorded call, and the invoice reflecting this arrangement was sent immediately afterward.
Additionally, during the call:
• You sent your manuscript to us by email.
• We began preparing your project for formatting.
• A book cover questionnaire was sent to gather your design ideas.
For transparency:
• We did not charge $2,200 as stated in your review.
• Only $1,000 has been charged and processed.
As per our commitment to your project:
• We delivered the book cover within 12 hours of receiving your ideas as part of our expedited service.
• We also sent the final formatted manuscript within 2 business days, along with the quote for 300 printed copies, to ensure expedited delivery for your project.
We understand that publishing a first book can sometimes feel overwhelming, especially when timelines are tight, and we truly respect the emotional story behind your son’s journey that you shared with us.
Our goal has always been to help you bring your book to readers, and we remain open to resolving this situation professionally.
If you would like to discuss the project further, please feel free to contact us directly at info@americanbookswizard.com.
We would be happy to clarify any misunderstandings.
Sincerely,
Customer Support Team
American Books Wizard
