Alpha Warranty Services Recenzje 

my car has been down for 20 days and still on ok to repair it is the engine

I am highly dissatisfied with the extended warranty I purchased from the dealership. I recently bought a 2011 Dodge Ram without knowing of any existing issues. After driving for three hours, I decided to call Alpha Warranty for an update. They asked me to describe any problems, but since I was unaware of any issues, I took the vehicle to a repair shop for further examination. I hoped it wasn't anything serious, but after about a week or two, I discovered that the car had engine failure.

The repair shop contacted Alpha Warranty to file a claim, but to our shock, it was denied. They claimed it was a pre-existing issue. I was taken aback because I had just discovered the engine problem myself. We couldn't believe they insisted that we had prior knowledge of the issue. How could it be a pre-existing problem when I had just bought the car and driven it home without knowing of any defects? That's precisely why I took it to the repair shop—to find out what was really going on.

Later, I learned that I was facing a significant engine problem, which has now become a costly issue. Alpha Warranty denied our claim, asserting that we were aware of the problem. I was frustrated and confused about their definition of "pre-existing," as I had no idea what was wrong with the car initially.

I contacted Alpha Warranty for assistance, as instructed in my warranty agreement. They recommended specific service centers for evaluation. When I brought my car to one of these authorized locations, the technicians informed me that I needed to replace the engine.

When I reached out to Alpha for clarification, I asked for the specific lines in the warranty contract that they referenced in their denial. I also requested to speak to a supervisor to contest their decision. To my dismay, I was informed that there was no option to speak with anyone higher up, leaving me financially burdened and deeply frustrated.

I attempted to communicate with Alpha multiple times, but their service team refused to cooperate, especially since we had no idea what to expect regarding the car's issues. My overall experience with Alpha Warranty has been highly disappointing. The money I spent on the warranty feels wasted, and I received no real support.

Initially, Alpha Warranty was helpful, but once they learned of the engine failure, they quickly denied our claim. They changed their wording to suggest it was a pre-existing condition, even though I was unaware of any issues when I bought the car. They informed the repair shop that we had known about the problem all along, which was simply untrue. I was frustrated with three of their staff members, as their responses were unhelpful. One representative even told me, "Sorry, we can't help you." I requested that they document our conversation, assuring them I was aware that it was being recorded. When they claimed ignorance of the situation, I reiterated that I, too, was unaware and questioned how they could classify it as pre-existing when we didn't even know what was wrong with the car in the first place.

I didnt have to do anything other than hand the dealership my warranty information to get my vehicle repaired. Very happy with my warranty.

Very helpful over the phone. The process was simple and quick.

Amazing service and work

Alpha was quick to respond positively to Austin Infiniti when my seat motor failed. Did not have a complete copy of my warranty document. Alpha Rep immediately emailed original agreement.

They are amazing true to there word . I’m so great full for them .

Don't use this company,they are a scam,take your money to another warranty company,the dealership sold me this warranty and they have denied every claim I have submitted,DONT USE THIS COMPANY,THEY ARE TRASH

I filed a warranty claim on my Infiniti G37 because it over heated. One of the things that needed to be replaced was the radiator thermostat. This item is listed as covered under the warranty. However, if you read the fine print of the contract it states that no parts of the cooling system are covered if the car overheats. I’d love to know when else you would replace the thermostat. They list things that are covered and then list instances where they are not covered, which negates all coverage. This warranty is a SCAM! I’m shocked that anyone has ever had any repairs performed under this warranty. If they won’t pay $500 for a thermostat replacement that is listed in their coverage, they definitely aren’t going to pay for any other issues.

Covered my water pump and helping me fix my leaking coolant ! I appreciate their help with my 2018 mustang on my first repair with them!

They were very helpful and informative. Repaired facility were dragging their feet and also not keeping me informed but all the representatives at Alpha were more than happy to help me and keep me informed as it came available.

Coverage approval comes fast, allowing work to be completed in a timely manner.

We live in Bellevue, NE.
The closest Alpha repair center is in Omaha,NE. Travel distance over 12 miles. If vehicle is damaged or leaking, that distance of driving would cause more damage to vehicle. I tried to get a tow truck, but after numerous calls no service was available for next 2/3 days.
Great if you had more service center location!

Absolutely the biggest sham artists on the planet. They look for every reason not to pay. I've seen income tax refunds with a faster time line. They don't even pay the face value of the contract. Not really sure how these clowns sleep at night.

Well no problem in my complain dont give me any hard time no to many questions and faster thant i inspected

Easy easy easy

Alpha Warranty services is a scam, They don’t cover problems they claim to cover, Don’t bother buying this, it’s of no use.
UPDATE; If you want to look up the contract, its under Todd Runnels,
When I was sold the contract it the dealer stated it covered drive axles, and when your sales company tried to sell me another contract for the same vehicle again a year later he stated it covers drive axles, we have a drive bad drive axle you refuse to replace it under warranty, now we have other unknown problems with the vehicle and question if it will be covered or not?