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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great service from start to finish. We were let down last minute on a friday afternoon by a national company, I called Alpharod and spoke to really helpful member of staff who booked us in for the sam... Zobacz więcej

Oceniono na 5 z 5

I was very impressed with Alpha Rod’s service when I had a blocked drain. They were punctual, friendly, professional and found the source of problem, before submitting a reasonable quote to deal with... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Arrived 1hr15 minutes late. Smelt of smoke. Spent 30 seconds looking at the relevant drain only to suggest he couldn't fix the problem. Then attempted to charge £200 + VAT. Bartered down to £90 +... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Our normal trustee plumber was unable to find out how to deal with the issue. We had pretty much given up when a friend recommended Alpha Rod. We called and were reassured "don't worry we will sort yo... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi drenażu
  2. Hydraulik

Napisane przez firmę

We unblock, repair and survey drains. We install treatment plants, make Wessex Water connections. We are rats and smell investigation experts (using smoke machines/multiple cameras) We have x10 vans working around the South West looking after our customers and look after the likes of Wessex Water, Dyson and Mulberry to name a few commercial customers who trust us.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

28 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

5 star service

Great service from start to finish. We were let down last minute on a friday afternoon by a national company, I called Alpharod and spoke to really helpful member of staff who booked us in for the same afternoon. We were kept updated of the engineers journey so we knew when he was going to arrive. Gordy was super helpful when he arrived a cleared the blockage really quickly which was really appreciated especially on a friday afternoon! Highly recommend this company and I would use them again if we needed to, very much worth using a local company.

15 maja 2026
Opinia niezależna
Oceniono na 5 z 5

I was very impressed with Alpha Rod’s…

I was very impressed with Alpha Rod’s service when I had a blocked drain. They were punctual, friendly, professional and found the source of problem, before submitting a reasonable quote to deal with the “root” of the problem.

11 maja 2026
Opinia niezależna
Logo Alpha Rod

Odpowiedź od Alpha Rod

Thank you for you kinds words! We are really glad that you had a great experience and appreciate you taking the time to leave a review. Have passed this on to Mike :)

Oceniono na 5 z 5

Oustanding service

Oustanding service! I had a build up of scale causing a complete blockage in the mains waste pipe and I used a what I thought was a local company to clear it, they were not sucessful and it built up again in no time. I thought I would used Alpha Rod this time and they are second to none. I was greated by Gordy and Bradley Bear and they were fantiastic, lovely friendly people and they knew exactly what they were doing. The cleared it COMPLETELY in record time. I cannot thank them and Alpha Rod enough. You're amazing

23 kwietnia 2026
Opinia niezależna
Logo Alpha Rod

Odpowiedź od Alpha Rod

Thank you for your great review Amanda. It is very much appreciated and made Gordy and Brads day to receive your lovely feedback.

Oceniono na 5 z 5

Really impressed

Really impressed and delighted to have the blockage sorted so swiftly.
Richard was brilliant - focused and very professional. Highly recommended.

1 kwietnia 2026
Opinia niezależna
Logo Alpha Rod

Odpowiedź od Alpha Rod

Thank you very much for your review and recommendation. We are so glad we were able to get this sorted for you. I will pass your kind words on to Rich.

Oceniono na 4 z 5

Expensive BUT reacted to problems quickly

Alpharod came on time and cleared my outside drain coming out from the kitchen by poking it with a drain rod. They charged £180 spent 10 minutes clearing outside drain and used cameras to check water cleared . But common sense says check kitchen water too to ensure no blockage. They did not do this, instead they tried to get more work from me. The kitchen was flooded as the water that's being running from the kitchen backed up. Called AlphaRod!

Alpharod wanted to charge another £150. Did not complete the job but still wanted to charge another visit. If I let them I'm sure I would have paid in excess of £500!

I called my plumber and he cleared the drain for £100 Inc parts using a few bottles of Dam Buster.

All clear now thanks to my trusted plumber.

UPDATE:
After my review, AlphaRod contacted me immediately and said the problem should not have occurred from their end and accepted accountability. They now refunded me the plumber fees. Thank you.

30 marca 2026
Opinia niezależna
Logo Alpha Rod

Odpowiedź od Alpha Rod

Apologies again for you not receiving the level of service we aim for on our initial visit. We appreciate your giving us the chance to make things right.

Oceniono na 5 z 5

Blocked External Shared Gully Drain

Called Alpha Rod in the morning for a blocked external shared gully drain and arranged attendance at the house for the same afternoon. Wayne and Mike arrived and jetted it through. They were both polite, courteous and knowledgeable. Very good professional service.

1 kwietnia 2026
Opinia niezależna
Logo Alpha Rod

Odpowiedź od Alpha Rod

Thank you for your wonderful Review! We're so glad you had a great experience and will pass this on to both Mike & Wayne :)

Oceniono na 5 z 5

Job done.

Turned up at short notice, cleared the blockage quickly and efficiently.
Knowledgeable and happy staff.

4 marca 2026
Opinia niezależna
Logo Alpha Rod

Odpowiedź od Alpha Rod

Thank you for taking the time to leave this review. We pride ourselves on giving our customers a high level of service delivery and are pleased you received this. We look forward to assisting you again!

Oceniono na 5 z 5

Very happy with the service

Easy to book, friendly, efficient and helpful. The problem was resolved and we were very happy with the service. Highly recommend.

30 stycznia 2026
Opinia niezależna
Logo Alpha Rod

Odpowiedź od Alpha Rod

Many thanks for your review. We appreciate the positive feedback and will pass on the praise to the engineer.

Oceniono na 5 z 5

I had been worried about my drain…

I had been worried about my drain blocking and how access to my property was not easy. I called Alpha Rod and the lady in the office was very knowledgeable with upfront prices which I was very happy with. The Technician came, unblocked my drain very quickly and took time to listen to my concerns and gave me all the information I needed. When he left I had complete peace of mind. Thank you.

27 stycznia 2026
Opinia niezależna
Logo Alpha Rod

Odpowiedź od Alpha Rod

AlphaRod are delighted! Thank you for this truly positive review. We pride ourselves on delivering exceptional and informative services and Bradley certainly met this criteria. We look forward to helping you again.

Oceniono na 5 z 5

Very helpful and pleasant engineer who…

Very helpful and pleasant engineer who sorted problem efficiently.

9 stycznia 2026
Opinia niezależna
Logo Alpha Rod

Odpowiedź od Alpha Rod

Many thanks for taking the time to leave AlphaRod this review. We are proud to hear that our engineer impressed you with this high level of customer service and has satisfactorily solved your drainage issue.

Oceniono na 5 z 5

Excellent service

The company arrived quickly, the engineer was very pleasant and quickly cleared the blockage. He carried out a CCTV inspection and discussed potential problems and possible solutions. I was very pleased with the service provided

30 grudnia 2025
Opinia niezależna
Logo Alpha Rod

Odpowiedź od Alpha Rod

Thank you for taking the time to leave AlphaRod this very positive review. We’re glad to hear you were satisfied with your experience, and appreciate your support. We look forward to helping again in the future.

Oceniono na 5 z 5

I had a sewage drain blockage

I had a sewage drain blockage and, after a bit of research, phoned Alpha Rod for help. The call was handled in a professional way and pricing was clear and transparent. Their engineer (Alan?) attended same day and I was impressed by the level of equipment he had and his very helpful and knowledgeable approach. I was able to watch the output from the camera and he was very informative about what we were seeing, as well as the causes and consequences. I didn't realise how far the camera could travel into the system which was helpful in identifying the issues.
I wouldn't hesitate to recommend them.

12 listopada 2025
Opinia niezależna
Logo Alpha Rod

Odpowiedź od Alpha Rod

Many thanks for your review. We appreciate the positive feedback and will pass on the praise to the engineer.

Oceniono na 1 z 5

Let down and disappointed by Alpha Rod

I had a significant problem with water and flooding to the undercroft on my property. Alpha Rod visited and diagnosed the problem as the soak away on my patio and and the drains on my decking. They seemed really caring so I engaged them to undertake the work, despite the fact that it cost in excess of £2,225 and took all my savings. As a pensioner this was a major decision but they assured me the problem would be fixed.

We had a very dry summer so I had no way of knowing if it was properly fixed although I had concerns about water not draining away from the patio despite the hot dry weather. I called them back a couple of times to check but they said it was nothing to do with them. I also had rats under the decking at one point and the guy from the council said it was no coincidence that this work had been undertaken and then the rats appeared.

Fast forward to now, as the weather has changed to very wet it has become clear that not only have Alpha Rod not resolved the problem but they have actually made it worse. Following the rain yesterday I was actually wading through half an inch of water on my patio where the soak away is as the water is now not soaking away!
They also removed the large pebbles I had around the decking so now I have gaps where the decking finishes. I would not have been too worried about this had Alpha Rod done the job properly.

The main issue once again is significant flooding in the undercroft area which is starting up again as we get the wet weather.

So, in essence I paid all my savings to Alpha Rod to resolve a big problem, they haven’t done so. Even worse is the fact that they have made the problem worse than it was before. So Alpha Rod have left me with a major problem and I am back to square one, even worse.
I’m sure they are probably good for minor issues but for heavens sake be careful if you use them for anything more complicated as if they don’t cure the problem you will be abandoned and left with a major headache which will be nothing to do with them. Sorry Alpha Rod, I wanted to be able to leave you a brilliant review but you’ve really let me down.

Added 17th December:
Is it just me or is what Alpha Rod did by diverting the rain water pipe to the foul system to bypass the
soak away, frowned upon by the industry?

1 lutego 2025
Opinia niezależna
Logo Alpha Rod

Odpowiedź od Alpha Rod

Hi Deborah,

I am sorry to hear you are not happy with the work we did in April 2025.

When we first did our investigation of your drainage we found your rainwater soakaways had failed and these were close to the undercroft area where you were experiencing water coming up from the ground.

We came up with a solution to take all the rainwater safely away from this area to remove the rainwater from the equation.

At the time I had a conversation to say that I cannot say 100% that this is the cause of the water in your undercroft but is certainly would not be helping the situation.

The work was done well at the time and then we came out in twice afterwards to show you on the camera and flow test the storm drains to prove they were installed correctly as per our plan.

I am genuinely sorry that you are still experiencing issues with water coming up from the ground in your undercroft area however we can now 100% rule out the drainage.

I gave advice regarding the height and angle of the decking area which may be contributing to the issue whilst last on site.

Unfortunately some problems can become a process of elimination and we have eliminated the drainage aspect.

I wish you all the best with finding the appropriate solution to your issue.

Chris

Oceniono na 5 z 5

I used Alpha Rod the other day

I used Alpha Rod the other day
Prompt service and thorough
From the lady booking the job in to the service man, it all went smoothly with no gltches
Very pleased and would definitely recommend
Gordy was the service man and he was incredibly thorough, thoughtful and cleaned up after he'd finished
In my eyes the best person who's done work for me

22 października 2025
Opinia niezależna
Oceniono na 1 z 5

Arrived 1hr15 minutes late

Arrived 1hr15 minutes late. Smelt of smoke. Spent 30 seconds looking at the relevant drain only to suggest he couldn't fix the problem. Then attempted to charge £200 + VAT.

Bartered down to £90 + VAT

Disappointing service.

8 października 2025
Opinia niezależna
Logo Alpha Rod

Odpowiedź od Alpha Rod

We are sorry that you found our service disappointing Peter.

Our attendance to your property was scheduled for first visit of the day which is 8am but unfortunately we cannot guarantee that traffic will be kind and there will not be some delay, especially where the travelling through Bristol. I can see from our tracking system that the engineer arrived at your property forty minutes after our intended time, at 8.40am which was outside of our control.

The engineer who attended is our specialist for smells and rats investigations and was able to identify that the shower trap contained no water to prevent smells from escaping the drainage system. Whilst Alpha Rod do carry out below ground drainage repairs we are not plumbers and would not carry out any remedial work to a shower tray and associated plumbing.

We are always upfront with our charging and it is noted on the job that you were quoted the correct cost of £180 plus VAT for up to an hour on site for the smells investigation. As the issue was identified within a relatively short period of time (engineer was at your property for 37 minutes), as a gesture of goodwill this cost was reduced to £90 plus VAT.

Oceniono na 5 z 5

Great service, knew their trade well

Our normal trustee plumber was unable to find out how to deal with the issue. We had pretty much given up when a friend recommended Alpha Rod. We called and were reassured "don't worry we will sort you out, this is what we do." Immediately felt better. Then Glen came to the rescue, he put his 20+ yrs expertise into action, found a way of locating the missing pieces and sorted us out. Amazing service.

14 września 2025
Opinia niezależna
Logo Alpha Rod

Odpowiedź od Alpha Rod

Many thanks for your great review. We have passed your kind comments on to Glen.

Oceniono na 5 z 5

Awesome Team

Bradley was sent out to sort our drainage issue. He was brilliant!!! He was friendly, helpful and worked non stop to address the issue. Alphrod has a great team. Thank you 😊 AAAAA+++++

10 września 2025
Opinia niezależna
Logo Alpha Rod

Odpowiedź od Alpha Rod

Bradley is delighted to receive your great review Anne.

Many thanks for taking the time to let us have your thoughts on our service.

Oceniono na 5 z 5

Great experience with Alpha rod team

Alpha rod sent someone in two days of my call. the lady on the phone was professional and gave me clear pricing for the call out. a man called Gordy turned up to investigate a terrible smell in my utility room. He listened to my concerns and was a very lively, helpful and friendly person. Gordy found the problem quickly, it was a blocked drain and he cleared it.
I'm very happy with this service and would recommend to family and friends.

12 lutego 2025
Opinia niezależna
Logo Alpha Rod

Odpowiedź od Alpha Rod

We have newly joined Trustpilot and want to thank you for our first review! Gordy and the Alpha Rod team are delighted to receive your feedback.

Oceniono na 5 z 5

Very highly recommended

Very highly recommended. My call to the Bath number was answered very quickly and after a brief conversation to establish the problem Chris explained the options - it helped a lot that he knew the city and the sorts of houses. I was kept informed and Gordy came within hours of my call, identified the cause of the problem with a quick bit of detective work and fixed it there and then; the cost was very reasonable and the service outstanding on every level; courteous, professional, flexible. Thank you!

30 listopada 2024
Opinia niezależna
Logo Alpha Rod

Odpowiedź od Alpha Rod

Thank you for your review Michael. Chris, Gordy and the Alpha Rod team really appreciate you taking the time to give feedback on our service.

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