Alliance Ambulance Services Recenzje 12

Wynik TrustScore: 4.5 na 5

4,4

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Informacje dotyczące firmy

  1. Pogotowie ratunkowe
  2. Usługa transportowa

Napisane przez firmę

We are a leading private ambulance service based in Glasgow - operating nationwide, providing top-quality patient transport to both private and public sectors. We have a wealth of experience specialising in the delivery of patient-centred care, putting patients' interests at the heart of everything we do.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

12 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

Friendly and helpful. Great service

From the first contact with Alliance Ambulance in Glasgow, we had great service. They pulled out all the stops and supplied a crew at short notice when we were otherwise out of options.

22 kwietnia 2024
Opinia niezależna
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Odpowiedź od Alliance Ambulance Services

Hi Adrian, thank you for sharing your feedback on your experience. We're delighted that we could promptly and effectively assist you. Providing reliable and responsive care is always our priority. Your kind words are greatly appreciated and will be shared with the staff involved in this episode of care. We're always here should you ever need us again in the future.

Oceniono na 5 z 5

Very easy to book ambulance

Very easy to book ambulance. Had to cancel due to patient going in to hospital. No problem getting refunded

22 kwietnia 2024
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Odpowiedź od Alliance Ambulance Services

Hi Julie! Thank you for letting us know about your experience. We're glad to hear that booking was easy for you, although we're sorry it had to be canceled due to the patient's admission. If you need any further assistance in the future, don't hesitate to reach out.

Oceniono na 5 z 5

A successful outcome

Ambulance and attendants arrived in plenty of time which was reassuring and transfer to the ambulance down the steps from my front door(2sets of steps) went more
smoothly than I could have hoped for. I arrived in plenty of time The attendants waited until my appointment ended and the transfer home went equally smoothly. I want to also mention Ashley who gave me all the information I needed when I was booking a private ambulance. So I was very pleased with the outcome

16 kwietnia 2024
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Odpowiedź od Alliance Ambulance Services

Thank you for your review. We're delighted to hear that our services met your expectations. It's always heartening to know that our team's punctuality and professionalism reassured you during a potentially stressful time. Thank you for trusting us with your care. We're here whenever you need us in the future.

Oceniono na 5 z 5

OUTSTANDING

Hi,
I just wanted to email to say my sincere thanks to the lovely team (Justine & Alistair) who transported our Mum home from Ayr hospital today.
Their care, professionalism and clear understanding of helping a dementia patient was outstanding.
They were an absolute credit to you & should be applauded for their services.
It was actually my sister Vicki who was with our Mum today & she was full of praise for the team.
Please pass on our most sincere thanks to them & commend them in the highest possible terms.

My sincere & heartfelt thanks,

Leigh Wilson-Brown

15 kwietnia 2024
Opinia niezależna
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Odpowiedź od Alliance Ambulance Services

Thank you immensely for your heartfelt message Leigh - your gratitude means the world to us. We're thrilled to hear that Justine and Alistair provided outstanding care to your mum during her transportation. We'll be sure to commend them for their professionalism and compassion. We're here for whenever you need us in the future.

Oceniono na 5 z 5

Comfortable ambulance journey

My driver and my care assistant were very kind and made me very comfortable. I felt very safe in their hands, a relief as I had been very apprehensive about travelling so far. They stopped when I wanted and this made the long journey very pleasant. When we arrived in Edinburgh, they helped me up the flights of stairs to my house and carried my heavy bags up too. With the addition of a pillow, the seat in the ambulance was surprisingly comfortable - the shape of the back was just right for me. Overall, I was very happy with the service.

29 marca 2024
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Odpowiedź od Alliance Ambulance Services

Hi Wendy, we're happy to hear that you felt safe and comfortable during your journey with us. We're glad we could accommodate your needs and make the long journey pleasant for you. Thank you for choosing us and we're here for whenever you need us in the future.

Oceniono na 5 z 5

Transport for Respite Care

Highly recommended. We needed transport for Respite Care for my father-in-law from home to care home, and return. I found Alliance through a web search, and they have been professional and courteous from start to finish.

Replies to my emails, day or night have been prompt and friendly, and arrangement of the pick-up and return couldn't have been easier. Phone calls from the lovely, helpful staff Marlyn and Ashley were much appreciated and made things even smoother.

The ambulance crew were efficient, friendly and down-to-earth, and put my father-in-law at ease straight away.

Private ambulance hire is not inexpensive — but I found Alliance compared very favourably to the the other options on my list. We would certainly use them again.

25 marca 2024
Opinia niezależna
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Odpowiedź od Alliance Ambulance Services

Hi Mark, thank you for your custom and also for taking the time to leave a review. I'm certain Marlyn and Ashley will be overjoyed with your lovely comments. I will pass along your kind words to the crew.

Oceniono na 5 z 5

Excellent service throughout

Arranging the transfer was easy and stress free. The transfer itself was excellent, on time, professional, friendly and took good care of my dad.

13 marca 2024
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Odpowiedź od Alliance Ambulance Services

Thank you for your review, your comments are always valued and will be passed on to the staff involved.

Oceniono na 5 z 5

Great resource for transport to hospital

Ambulance came early so no rushing, staff couldn't have been nicer for my mum and very helpful through the whole process of transporting to and from hospital.
Would definitely use again.

8 lutego 2024
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Odpowiedź od Alliance Ambulance Services

Thank you for your kind feedback, we will pass it on to the staff involved.

Oceniono na 5 z 5

Everything

Everything. Staff excellent

8 stycznia 2024
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Odpowiedź od Alliance Ambulance Services

Thank you for your feedback William. We're delighted to hear that you had a positive experience with us, and we appreciate your kind words about our excellent staff.

Oceniono na 5 z 5

The receptionist in the Glasgow office…

The receptionist in the Glasgow office couldn’t do enough for me . She was super anxious to help and so friendly she made booking a very pleasant experience.
Likewise the ambulance crew were even a little early and most helpful in every way.

18 grudnia 2023
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Odpowiedź od Alliance Ambulance Services

Thank you for the review Annette, your kind comments will be passed on to the staff involved.

Oceniono na 5 z 5

Very kind staff

Very kind staff. Arrived on time and showed every consideration. Truly helpful. Eased a stressful situation.

13 września 2023
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Odpowiedź od Alliance Ambulance Services

Thank you for the review Catherine, will pass on your comments to the crew involved

Oceniono na 5 z 5

Excellent

Excellent, and helpful staff who made all of the arrangements very efficiently. They were also very kind and sensitive when I made contact with them.

4 grudnia 2023
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Odpowiedź od Alliance Ambulance Services

Thankyou for the feedback Morag, will pass on to the staff involved.

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