Alexander Windows Recenzje 27

When we first bought a door from Alexander Windows back in 2020 , the process was easy , straight forward from the start to finish from the sale to the the installation and the result was outstanding. The door was fitted to a high standard to perfection. We were delighted and very pleased with our beautiful brand new door.
Due to the positive experience we had had the previous time, we did not hesitate to go back to Alexander Windows again as we needed a brand new front door for our house, in spite of the really highly expensive prices.

The sale and survey stages were fine . However , the problems started around the installation time which included the failure of Alexander Windows to meet its legal obligation to deliver and install the door we ordered , on time , even though we had fully paid it up front , through to the poor and unprofessional attitude of the installer, to the damage he caused to the door in several areas during the process.

Even though we immediately contacted them to report the problems, none of the staff took any responsibility neither action to solve the issues inmediately. I eventually managed to speak to the installation manager whom made up all the excuses to justify what it had happened and promised me to get back to me and send someone to repair the door. A week later , we had not heard anything from them at all. It was only when we sent a few emails stating that we would be taking our complaint to the ADR company directly, they sent someone to fix the door.
Any compensation or refund ( for all the damage done to the door during installation, all the wait and delay and poor service received by Alexander Windows) was refused.

We will never ever buy from them again, neither make any recommendations to anyone we know.

Out of 5 stars I would give 1 purely for the fitters who do their job well. The rest of the business gets zero stars for the complete lack of customer service. All but one of our windows was measured incorrectly and had to be re ordered. We only found this on the day of fitting. We have had to have 3 different back doors and 2 different pieces of glass in said back door due to faults and damage. Items were missed from job sheets and we had to ring up multiple times to chase and get booked in for completion. A total of 4 separate visits were required to complete the job due to failures on the companies part. Call back requests go unanswered. Compensation offered to us for wasting our time was a joke. The MD's refused to speak to us directly despite numerous requests even though they had to authorise the compensation. It would be fair to say the company supplies very nice windows (once fitted) and has good fitters. But unfortunately can't back this up with customer service of any sort. Knowing what I know now I wish I had gone with another company. We actually refused the monetary compensation due to it being so pathetic in our eyes and unjustified by any director.

Absolutely love our new door and windows. The whole experience was exceptional from Elaine the sales manager to the installation with Mark and Andy. Both very pleasant, polite, professional and friendly. They worked really diligently and left no mess at all. I would definitely recommend this company.

Thank you to the skilled workers of Alexander Windows for two great jobs.

May 20th 2022, they have just completed the rejuvenation of our tired old conservatory.

The work started on the 16/05/22. This consisted of replacing all of the old windows and doors, the majority of these are now in a permanent misted state.

We opted for a solid roof, which has been well insulated.This means we are now able to have another room to use during the winter months, previously it was just too cold to use even with heating switched on high.

We chose Alexander Windows for this work, as they had installed double glazing for the front of our property in November 2021. {6 windows in total, 2 of which were large} Once again the work carried out by Alexander windows was to a very high standard.

Ian & Lawrence

Just had new windows fitted by Alexander Windows and can not fault them. We have been really impressed by the quality of the windows and the amazing service provided by the Company. All of the staff we have dealt with have been professional, courteous and efficient and Lance and Dan B (the fitters) were absolute perfectionists. Highly recommended.

As with other reviews on Facebook a bit disappointed. Arrived and hurled abuse at passing drivers. I know everyone sometimes has a bad day but... in these tricky times showing a bit of professionalism and not being so grumpy and swearing at people would be better. I wouldn't want to get on the wrong side of them.

From the moment we walked through the showroom door it was clear that this was going to be an excellent experience.

Lauren very kindly took us through all of the available options, being extremely thorough and answering all of my (many) questions.

While we waited for the installation date Lee was on hand at multiple points to offer technical advise and even provided drawings when we really needed them.

Finally Dave and Ryan did an amazing job of getting everything fitted to a very high standard in just a couple of days... amazing!

Well worth a visit to the showroom if you are considering new windows / doors / bi-folds, you won’t be disappointed!