Alan Howard Recenzje 

177
•
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I've used Alan Howard for years for stock, furniture, and education. I'd strongly recommend them to any salon owner or self employed hairdresser. I have used both the Stoke branch, and the Crew... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Have been using Alan Howard in Saltney for 10 years or so now and I have to say i wouldn't go anywhere else the girls are all so accommodating!! I'm always putting in late orders for deliveries and th... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Ordered 6% SiennaX tan with it not being clear it was old clearance stock. Images showed new design, received old stock (not seen for over 2 years) when I used the product it is expired & green. Ph... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Outstanding customer service specifically Chris.w, I was passed on to him through calling one of the stores and the after sales and custom service was absolutely impeccable and they have sorted me o... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Drogeria

Napisane przez firmę

We are Alan Howard, a family run company and the UK’s leading professional Hair and Beauty supplier. We are exclusively for professionals, who we have been supporting with professionalism, integrity, nurtured relationships and knowledge since 1973. We partner with the most trusted brands along with the most advanced business platforms. This allows us to offer the best products, education, tools, furniture and business support, enabling our community to thrive. We have a bespoke omnichannel strategy to answer most of Hair and Beauty professionals’ needs whether it be in-store, online or via our sales teams. We are Alan Howard, the partner of choice for Hair and Beauty professionals. Today: We have 25 stores, 50+ BDMs, over 320 employees, and 7 training academies. Our Values We are, Passionate - Loving what we do. United- Stronger together. Loyal - Valuing each other. Selfless - Putting others first. Empowering - Striving for perfection. This is our PULSE. The Heartbeat of Everything We Do!


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

177 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,1

Wszystkie recenzje

(177)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 27

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Oceniono na 1 z 5

Bad experience


"I ordered a nail polish from this website on March 5th, and it was supposed to arrive between March 7th and 11th. Unfortunately, there was a delay without any updates, and I had to send two emails before finally getting a response. In the end, my order arrived two days late, which was quite stressful for me. The shopping experience was disappointing. I hope this store improves its customer service and communication in the future."

13 marca 2025
Opinia niezależna
Logo Alan Howard

Odpowiedź od Alan Howard

Hi Narges. I sincerely apologise for the delay on your order. We pride ourselves in delivering the best customer experience possible, therefore, I will forward your feedback onto the relevant department for this to be followed up.
Many thanks,
Katie

Oceniono na 5 z 5

Very good…

very good selection of everything a hairdresser needs. Very helpful, friendly stuff.

30 stycznia 2025
Opinia niezależna
Logo Alan Howard

Odpowiedź od Alan Howard

Hi Nataliia, thank you for your five star review and feedback. We look forward to you shopping with us again soon.
Katie

Oceniono na 5 z 5

Fast delivery

It was well packaged. Quick delivery too

29 grudnia 2024
Logo Alan Howard

Odpowiedź od Alan Howard

Hi Katie, thank you for your five star review and feedback.
Katie

Oceniono na 3 z 5

The in warehouse stock vs out of stock…

The in warehouse stock vs out of stock needs addressing. I shouldn’t have to chase half my order because it’s being despatched separately, with no communication via email or otherwise sent to me. Also taking too long to respond . I paid in one go so my invoice should be 1 invoice not two.

28 listopada 2024
Logo Alan Howard

Odpowiedź od Alan Howard

Hi Martin, we're sorry for any inconvenience caused with your order. I hope this is now rectified but if not please feel free to contact info@alanhoward.co.uk and we'll be happy to help.
Katie

Oceniono na 5 z 5

Always a great service

Always a great service, staff are very attentive and go above and beyond to ensure I get my products. Even when ordering last minute.

5 grudnia 2024
Opinia niezależna
Logo Alan Howard

Odpowiedź od Alan Howard

Hi Sarah, thank you so much for you five star review. It's great to hear such good feedback.
Katie

Oceniono na 5 z 5

Easy to order from and very helpful…

Easy to order from and very helpful when I ordered something by mistake and wanted to swap it they sorted that for me straight away. Prices are good and very quick delivery!

28 listopada 2024
Logo Alan Howard

Odpowiedź od Alan Howard

Hi Hollie, thank you for taking the time to review us! Great to hear such good feedback on our services.
Thanks
Katie

Oceniono na 5 z 5

Super staff very helpful..beeing using…

Super staff very helpful..beeing using alan Howard's for 18 years

29 października 2024
Logo Alan Howard

Odpowiedź od Alan Howard

Hi Louise, thank you for being such a loyal customer to us for 18 years. Thank you for spending the time to review us, it is much appreciated.
Katie

Oceniono na 1 z 5

Please stop wasting business owners…

Please stop wasting business owners time ! Twice this week iv tried to buy in line and in store , I wanted payot and milkshake products . Seams milkshake can’t be bought on line or ordered from my local branch. I rang Stockport who have stock but don’t deliver . Total waste of about 3 hours of my time . Your business is to support salons not waste our time .

4 października 2024
Opinia niezależna
Logo Alan Howard

Odpowiedź od Alan Howard

Hi Julie. We're sorry you weren't able to efficiently check out with the items you required online or from your local store. We are only able to distribute Milk_Shake to specific areas and I believe from your email to our web department the area you are in we are unable to distribute there. We always strive to provide the best service to our customers, so we are sorry that your experience this time hasn't met expectations. We hope to be able to service you in the near future.
Many thanks,
Katie

Oceniono na 5 z 5

Lovely staff

Lovely staff, very helpful and welcoming,only down side is I don't get told when it's vat free week 🤣 I got told after I bought an item online hahaa so would be nice to get emails on discounts or messages etc 😁 but other than that great!

28 września 2024
Logo Alan Howard

Odpowiedź od Alan Howard

Hi Rebecca, thank you for your five star review! We try to keep all of our customers updated as much as possible with all of our offers via our printable mailer, email, socials and text. When you are next in store please let us check all your details with yourself to make sure we have everything up to date on our system.
Thank you
Katie

Oceniono na 5 z 5

Alan Howard’s are always so helpful

Alan Howard’s are always so helpful. Everyone there is lovely and we love using them as our product suppliers! Thanks to Nick as well who always brings things when we need them early! Haha.
Emilie,
Uccello hair and beauty

24 września 2024
Opinia niezależna
Logo Alan Howard

Odpowiedź od Alan Howard

Hi Emilie, thank you for your five star review and wonderful feedback on us.
Katie

Oceniono na 5 z 5

The staff at Blackpool shop are great

The staff at Blackpool shop are great , always there to help out and give their advice and knowledge on what I need or can’t find .

9 września 2024
Opinia niezależna
Logo Alan Howard

Odpowiedź od Alan Howard

Hi Donna, thank you so much for your five star review and feedback. It's great to hear.
Katie

Oceniono na 5 z 5

Having not been to Alan Howard for a…

Having not been to Alan Howard for a long time I feel I want to write this review as the team of girls was fantastic in the Sheffield store in Brighton. Rachel,Sarah and Stacey.
I only went to purchase new hair straighteners for myself and couch rolls for my salon.
I ended up replacing all my hair tools and products and spending a fortune as the prices were amazing just like the girls. Every thing they advised me to buy has been a fab purchase. Cheers girls
Fiona

13 sierpnia 2024
Opinia niezależna
Logo Alan Howard

Odpowiedź od Alan Howard

Hi Fiona, what a wonderful review to receive. The team at the store are amazing and we love to hear this feedback from our customers. We look forward to seeing you in store again very soon.
Katie

Oceniono na 5 z 5

its greatttttttt if i can open my trade…

its greatttttttt if i can open my trade account with them

13 września 2024
Opinia niezależna
Logo Alan Howard

Odpowiedź od Alan Howard

Hi, we're sorry to hear you're having trouble opening your trade account. You can either pop into your local store with the relevant documentation or contact info@alanhoward.co.uk for more support.
Katie

Oceniono na 5 z 5

Bury Store. Best Team Barr none

Right, where do I start with this ‘cracking’ Team at Alan Howard’s Bury? Welcoming, friendly, SUPER HELPFUL and amazingly knowledgeable, I could go on…so I will. Nothing is ever a problem. Something not in stock they will do their best to get it for you. If there’s an offer and you don’t know about they tell you. I’ve been using various branches over the years and I have to say the Bury Team surpass them all. I have to give Lindsay a special mention too. I’m always picking her brain about products and she always comes up trumps. She is a true asset to your store. It truly is a joy to shop there.

2 września 2024
Opinia niezależna
Logo Alan Howard

Odpowiedź od Alan Howard

Hi Catherine what a wonderful review! Thank you so much for taking the time to write such a detailed review. We really appreciate the feedback and will be sharing this with our Bury store.
We look forward to seeing you in store again soon.
Katie

Oceniono na 5 z 5

Every time I make a visit I am welcomed…

Every time I make a visit I am welcomed by a lovely bunch of ladies, if I’m stuck on where I need to get they are there to help always! With big smiles! Such a good place

28 sierpnia 2024
Opinia niezależna
Logo Alan Howard

Odpowiedź od Alan Howard

Hi Paige, thank you for you five star review and amazing feedback. We love to hear how helpful our teams are in store.
Katie

Oceniono na 5 z 5

Been using this company for many many…

Been using this company for many many years
Lovely staff always willing to help
Especially Sally
Highly recommend for all hair and beauty products

27 sierpnia 2024
Opinia niezależna
Logo Alan Howard

Odpowiedź od Alan Howard

Hi Tracy, thank you for your five star review and feedback, it's great to hear. We look forward to welcoming you in store again soon.
Katie

Oceniono na 5 z 5

Excellent staff

Excellent staff, very helpful, always there to help
Stoke branch

22 sierpnia 2024
Opinia niezależna
Logo Alan Howard

Odpowiedź od Alan Howard

Hi Georgia, thank you for your five star review and feedback on our Stoke store.
Katie

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