Had a very high water bill due to such a small leak in toilet …. After many phone calls it was resolved eventually by affinity water applying a leak allowance So great result for us as two pensione... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Promise free leak repair for minor, easily accessible items, including toilets. Sadly not. Toilet was cistern was overflowing and was easily accessible for the fill valve. But initially the agent over... Zobacz więcej
Reakcja na opinię
We moved house recently and had to join Affinity. All done online but had to phone them because there was a problem. Spoke to a very nice, polite lady who apologised because nothing was wrong and ther... Zobacz więcej
Reakcja na opinię
Whenever i have had cause to contact Affinity Water i have always been greeted with a kind courteous and very pleasant person whom listens to my query and always has a solution.They explain all that... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Dane kontaktowe
Tamblin Way, AL10 9EZ, Hatfield, Zjednoczone Królestwo
- affinitywater.co.uk
3,5
Średnia
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
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Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Affinity Water
Hi Hazel, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Expensive and water supply stinks of…
Expensive and water supply stinks of chemicals, I smell like I just got out a swimming pool after a shower.
13 sierpnia 2026
Odpowiedź od Affinity Water
Hi Elly, thank you for your feedback. It really helps us understand what we can improve. I cannot see a mobile number on your account so we cannot reach you. Please call into our operational line on 03453572407, and we will be more than happy to help! Thank you - Freya.
Odpowiedź od Affinity Water
Hi Mr Chandarana, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Dealt with the problem really quick and…
Dealt with the problem really quick and contacted me to keep me updated very good
14 lipca 2026
Odpowiedź od Affinity Water
Hi Sophie, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Odpowiedź od Affinity Water
Hi Colin, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Odpowiedź od Affinity Water
Hi Masood, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Strong water supply.
13 sierpnia 2026
Odpowiedź od Affinity Water
Hi Shirley, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Everything worked well and your staff…
Everything worked well and your staff were professional
3 sierpnia 2026
Odpowiedź od Affinity Water
Hi Colin, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya.
Great customer service team
Great customer service team. Very helpful staff and always polite and patient.
13 sierpnia 2026
Odpowiedź od Affinity Water
Hi Mark, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya.
Rude advisor and borderline terrible…
Rude advisor and borderline terrible advice. Online portal does not work and for some weird reason they refused to take a manual payment via telephone which has resulted in me incurring a higher direct debit.
1 lipca 2026
Odpowiedź od Affinity Water
Hi Shahida, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
Unfortunately, we cannot find your account with the customer number given, or the email address, so please call into our billing line on 03453572401 for help! Thank you - Freya.
Good service
13 sierpnia 2026
Odpowiedź od Affinity Water
Hi Mrs Rahman, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
Very bad service and the app is even…
Very bad service and the app is even worse! I’ve informed you of a change of address over a month ago and my account still hasn’t been updated!
13 sierpnia 2026
Odpowiedź od Affinity Water
Hi Jas, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
Unfortunately, we cannot find your account with the customer number given, or the email address, so please call into our billing line on 03453572401 for help! Thank you - Freya.
I’m very pleased that my calls are…
I’m very pleased that my calls are answered in a reasonable time and the staff are very helpful
7 sierpnia 2026
Odpowiedź od Affinity Water
Hi Quentin, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
Odpowiedź od Affinity Water
Hi Marie, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
Odpowiedź od Affinity Water
I'm so disappointed to read this, Aniket.
Thank you for taking the time to share your experience with us and we'll discuss this with our teams and make sure this is looked into so that we can improve. - Thanks, Freya.
Odpowiedź od Affinity Water
Hi Swathy, thank you for sharing your review, we're glad you had a good experience with us!- Freya.
Odpowiedź od Affinity Water
Hi Nasr, thank you for sharing your review, we're glad you had a good experience with us!- Freya.
Very helpful and knowledgeable advisor
Very helpful and knowledgeable advisor. Explained the context clearly and went above and beyond to resolve my issue.
1 lipca 2026
Odpowiedź od Affinity Water
Hi Sarah, thank you for sharing your review, we're glad you had a good experience with us! We have shared this with the advisor you spoke to, as well as her manager :) - Freya
Odpowiedź od Affinity Water
Hi Charles, thank you for sharing your review, we're glad you had a good experience with us! - Freya
I had a very bad experience
I had a very bad experience, I have an ongoing leak from in my property . Damaged my kitchen cabinets and I call every day and no one can give me a clear answer. They continuously lie to me and so frustrated. Worse experience I ever had with a utility company
13 sierpnia 2026
Odpowiedź od Affinity Water
Hi Mr Richards, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
We will be in touch soon, as we would really like to get some more detail on this so that we can work with our teams to resolve this. Thank you for taking the time to share your review and we hope to hear from you soon. - Freya.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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