I purchased a Brayden baby manikin from this company approximately nine months ago at a cost of just under £900. It has only been used on a small number of occasions for teaching, but after around... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The items arrived on time and in good condition, however the costs rose because UPS estimate the import/carriage charges, I certainly did not expect an additonal charge of such a large amount. So Ser... Zobacz więcej
I was looking for a replacement battery for the defibrillator. I found this company's website and ordered the required battery because their website showed it as a stock item. However, the next day... Zobacz więcej
The item was ordered on 2nd December and my account was immediately debited, however the item was "not in stock" and I was not advised of this. It was only when I queried what was happening was I i... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
About AEDexpert | Medisol AEDexpert is the UK web shop for Medisol, a Dutch supplier of Automatic External Defibrillators (AEDs). Founder and CEO Pieter Joziasse, a former paramedic, founded Medisol in 2001 to supply AEDs, accessories and resuscitation manikins and equipment to anybody who needs them. Medisol has fast become Europe’s largest independent supplier and market leader in the sale of AEDs and resuscitation manikins and has won a Golden Gazelle award for the top 100 fastest growing companies in The Netherlands, every year since 2001! Our mission is to ensure everyone around the world has access to a defibrillator within 6 minutes! AEDexpert.co.uk was opened in 2012 for all UK customers, followed by AEDexpert.ie for Ireland, we now ship throughout the world, with thriving Arabic, European and International markets. All orders are shipped direct from our centrally located warehouse in Vlissingen. Our experience and professionalism ensure you of an excellent shopping experience and our friendly expert sales teams are always available to offer advice, answer questions and solve problems. At AEDexpert, you are not referred to a call centre, real people and dedicated employees will deal with all aspects of your transaction personally. Free delivery We offer free UPS tracked shipment, regardless of the size of your order! Export brokerage fees where applicable are not included.
Dane kontaktowe
Mercuriusweg 12, 4382NC, Vlissingen, Holandia
- +44 (0) 1223 790124
- info@aedexpert.co.uk
- aedexpert.co.uk
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Bardzo słaba
132 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I would definitely recommend AEDexpert
I would definitely recommend AEDexpert, the order was dealt with professionally and efficiently.
The only issue was the poor attitude and ability of the UPS driver. AEDexpert dealt with this effectively. Ultimately this should not reflect AEDexpert as it was an issue outside of their control.
Thank you for your help AEDexpert, we would definitely use you again.
25 września 2018
Opinia niezależna
Odpowiedź od AEDexpert | Medisol
Thank you for your feedback, it is much appreciated. I am happy we were able to effectively deal with the problems with the delivery agent. We look forward to welcoming you back in the future.
customer service
despite english phone number based in netherlands
known faulty products but you still have to pay to ship to the netherlands- shocking service!
13 września 2018
Opinia niezależna
Odpowiedź od AEDexpert | Medisol
Dear Rowena, We are sorry to hear that you are not happy with the terms of your manufacturers warranty and the resolution that we have offered you. As you have always been aware, we are based in The Netherlands and use an English telephone number to allow our customers to contact us at local rates. As you did not respond to the 2017 manufacturers recall notice for your AED, nor renew your AED service contract when it expired in 2016, your costs are not covered under the terms of the manufacturers warranty, this is clearly explained in the documents that accompanied your AED. In an attempt to help you, we have explained to you, that you can send your AED to us and we are happy to cover the costs of the repair, issue a brand new 5 year battery and return your AED to you free of charge. We look forward to receiving your AED, so that we can carry out the repair under the manufacturers warranty and return your AED to you as quickly as possible.
good customer service.
4 września 2018
Opinia niezależna
Defib
Defib
Was expecting it to arrive same day as ordered before noon. Arrived following Monday.
10 sierpnia 2018
Opinia niezależna
Odpowiedź od AEDexpert | Medisol
Thank you for your feedback, all feedback is much appreciated. We are sorry that you were not happy with the UPS delivery schedule. You placed your order online just before noon on the Friday, it was delivered on the Monday as UPS do not deliver at the weekends. It is clearly stated on our website that orders are dispatched UPS Standard delivery, which is 2-3 working days. It is not possible for us to offer same delivery and this is not mentioned or offered anywhere on our website. For any urgent orders, please contact us in advance to enable us the opportunity to discuss your delivery options with you.
Excellent service from ordering to…
Excellent service from ordering to delivery - couldn't ask for better service - I would strongly recommend AEDexpert
8 sierpnia 2018
Opinia niezależna
Really fast delivery would order again
3 sierpnia 2018
Opinia niezależna
defib pads ordered
excellent service, delivered to different address than my own with no problems
1 sierpnia 2018
Opinia niezależna
Excellent fast delivery
Excellent fast delivery product (defib) AED looks fine and appears easy to use and is exactly as described Hope we never have to use it!
19 lipca 2018
Opinia niezależna
Odpowiedź od AEDexpert | Medisol
Many thanks for taking the time to leave us a review. Hopefully you will never have to use your AED, but don't forget to contact us immediately if you do and we will replace your electrodes FREE and also send you another rescue kit, so you will be rescue-ready again for the future.
The company was excellent
The company was excellent. Kept me informed, replied promptly and were experts in AED's. UPS on the other hand were useless. They gave a date for delivery and never turned up, They then emailed to say they would deliver it the next day, but could not give any time - even Am or PM. We were in all day, they merely put a card through the door to say they tried to deliver it but never rang the door bell. We had to go to a shop in town the next day to collect it. So delivery took over three days and wasted a lot of our time.
9 lipca 2018
Opinia niezależna
Odpowiedź od AEDexpert | Medisol
Many thanks for your lovely feedback. We are sorry that on this occasion UPS let you down, but glad that we, at least, were able to provide you with a successful and stress free service. We are at the end of the telephone if you ever need help or advice in the future.
Great delivery speedy with no problems
22 kwietnia 2018
Opinia niezależna
Friendly helpfull staff
Friendly helpfull staff, good prices and good delivery time.
16 lutego 2018
Opinia niezależna
Excellent service and good price
15 lutego 2018
Opinia niezależna
Easy to order
Easy to place an order but the online chat can take some time to get a response from someone
2 lutego 2018
Opinia niezależna
Odpowiedź od AEDexpert | Medisol
Many thanks Eric for leaving feedback for us. I am sorry that you felt that you had to wait a little longer than expected to receive a response from our online chat. Because we deal with our customers on a one-to-one personal basis, rather than a call-centre, it can be possible that our representative is on the telephone to another customer or on a rest-break from the desk, when an online chat arrives; in these rare circumstances, short delays in responding to online chat requests can occur. We hope that your next experience with us is more positive and we thank you for taking the time to provide your feedback.
Thanks for your service our purchase …
Thanks for your service our purchase arrived in two days and was exactly as ordered
7 grudnia 2017
Opinia niezależna
Odpowiedź od AEDexpert | Medisol
Many thanks for leaving a review on AED expert. We very much appreciate feedback from our customers and would welcome your comments as to how we could have helped you that little bit better, to gain the remaining star.
Excellent service
My order was delivered promptly and was just as described.
An excellent service. Many thanks.
2 listopada 2017
Opinia niezależna
Good service and prices
Good service and prices, quick response.
25 października 2017
Opinia niezależna
Good service arrived 4 days before …
Good service arrived 4 days before advised delivery date.
Great product.
22 października 2017
Opinia niezależna
Recently purchased a Heartsine 360P …
Recently purchased a Heartsine 360P from AEDexpert after doing a lot of research on the Internet. We chose AEDexpert as they offered a package that was more than just the initial purchase and so will give our members confidence that our defibrillator will be looked after for years to come.
Telephone calls to UK sales office were answered quickly and the defibrillator was despatched and arrived in 2 days.
Excellent service and highly recommended.
21 września 2017
Opinia niezależna
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