Adaptainer Recenzje 140

Wynik TrustScore: 5 na 5

4,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Fantastic service. I ordered the two containers on Tuesday and they were delivered by Monday. The sales team are all very friendly and helpful. The delivery of the containers all went smoothly, a pho... Zobacz więcej

Oceniono na 5 z 5

Fantastic experience, transparent pricing and easy sales. Our delivery was tight access and the team couldn’t have done more to help (Claire) On the day everything was super smooth. Perfect produc... Zobacz więcej

Oceniono na 4 z 5

I've dealt with Adaptainer for a long time and feel I can trust them 100% They do use different people to deliver sometimes though and some are better than others. Also rather a long winded ordering p... Zobacz więcej

Oceniono na 5 z 5

Fabulous Product. Fabulous Service from start to finish. Delivery time accommodated to swerve an unforeseen timing problem on my part. Container looks like it has come straight out of the factory. C... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

140 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Oceniono na 5 z 5

Brilliant service from Adaptainer

Brilliant service from Adaptainer, fast and helpful communications from Sophie & Victoria, mark the delivery driver went above and beyond to land the container where I wanted, container (one trip) was like new and in perfect condition, Great Company to deal with👍

9 grudnia 2022
Opinia niezależna
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Odpowiedź od Adaptainer

We're really happy to hear that our team were able to exceed your expectations. Thank you again for choosing Adaptainer and for sharing this feedback, we truly appreciate it.

Oceniono na 5 z 5

Effortless

WOW!
What a truly effortless process ordering a container from Adaptainer.
Never having purchased a container before, I had a few misgivings in the process and whether I'd actually get what I bought and paid for.
Every single element of the process was easy from placing the initial enquiry, placing the order, all the way through to the container arriving on site.
The transport company was excellent in communicating with us, actually organising the delivery for a day earlier than expected, the driver called us when he was 1/2 an hour away, and his expertise in siting the container next to a busy road was 100% professional and second to none.
All in all, I would wholeheartedly recommend using Adaptainer if you need a container, as they made the whole process effortless.

7 grudnia 2022
Opinia niezależna
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Odpowiedź od Adaptainer

We're so glad to hear that you had a positive experience with us from start to finish. It is feedback like this that motivates us to continue striving for excellence. We appreciate you putting your trust in Adaptainer!

Oceniono na 5 z 5

Having never bought a container before…

Having never bought a container before I was nervous about the process but luckily I happened across Adaptainer. Of all the companies I spoke to they were not only the easiest to deal with and were happy to work with a one time buyer, rather than a business buying multiple, but they made the process very easy AND the price was the best I could find online.
I was concerned the haulage company would struggle to get it in where we wanted as access was limited but he did it all within 20 minutes, so special mention to them also.

All in all, I wouldn't hesitate to recommend Adaptainer.

I don't usually review companies so it's saying something that I'm leaving this review but as others have said service like this deserves to be acknowledged.

7 grudnia 2022
Opinia niezależna
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Odpowiedź od Adaptainer

Thank you for choosing Adaptainer, we're so glad you found us! It's great to hear we were able to make your purchasing experience easy and that our best container price guarantee passed the test. We appreciate your business and the time taken to share this review.

Oceniono na 5 z 5

Excellent service

The staff were very helpful in arranging the container hire and the container arrived when requested and in very good condition.

1 grudnia 2022
Opinia niezależna
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Odpowiedź od Adaptainer

Thank you for choosing Adaptainer, we're glad to hear that you had a positive experience with our staff and that the container arrived when requested and in good condition.

Oceniono na 5 z 5

Great company would use again

I ordered two 20ft containers for two different sites through Adaptainer. After I got the quote from them which I was pleased with and very reasonably priced too.
After that their sales team took over and comminated with me all the way through the process
with updates on the order, dispatch, arrival times
and then phoned up on the day after the delivery had been taken to ensure that everything was as expected.
credit to Adaptainer sales and aftersales teams not many companies' give that amount of support to their customers "outstanding"
If in the future I needed any more i would Definitely be using them again

29 listopada 2022
Opinia niezależna
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Odpowiedź od Adaptainer

Thank you for the kind words and 5 star rating. We're glad to have been of service. Our team is passionate about providing good customer service and it's great to hear that we succeeded in doing so. We hope to be of assistance again in the future should you need it.

Oceniono na 5 z 5

Adaptainer is 1st class

Adaptainer is 1st class. From start to finish the whole team were knowledgeable, super friendly and happy to help. I've bought 1 container and hired another, both the sales and the hiring dept. made the whole experience simple and clear, a rare occurrence these days.

29 listopada 2022
Opinia niezależna
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Odpowiedź od Adaptainer

Thank you for choosing Adaptainer and we appreciate your kind words. Our team strives to make the process of renting or buying a shipping container easy and straightforward for our customers. We're glad to hear that you had a positive experience with us and we hope to serve you again in the future.

Oceniono na 5 z 5

Fantastic team from start to finish

Fantastic team from start to finish. Really happy with the containers and the XL vents make a noticeable difference. From beginning to end the whole team were helpful with questions as we were building a new site. Highly recommend.

10 listopada 2022
Opinia niezależna
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Odpowiedź od Adaptainer

We're thrilled to hear the XL Vent container made all the difference to you to help protect your storage from condensation dampness. Thanks for choosing Adaptainer!

Oceniono na 5 z 5

XL vents and easy open handle

Hello, so I have so far purchased 8 containers through adaptainer, dealing with Victoria throughout all of these I believe.

So the containers themselves are very high quality , with the added benefit of two features.

The first being the XL vent system, this makes so much sense to us as we are a storage facility, containers are in rows , meaning this system allows for air to slow from the front to the back of the container (something that can be explained and understood by a potential customer as a benefit)

The other main benefit is that the XL containers have what I call easy open handles (just one handle on the right) so customers don’t have to learn the knack of opening a container and also older customers find it easier to open as there is more leverage on the handle , due to the length being longer.

Another thing to note is after sales. I did have an issue with with one of the containers having a lock box that didn’t quite accept a large container lock. I spoke to Victoria about this issue and she sent someone out pretty quickly to sort the issue out. It’s good when a company takes responsibility and stands by there product.

Thanks Matt

14 maja 2022
Opinia niezależna
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Odpowiedź od Adaptainer

We're delighted you appreciate the high-quality of our shipping containers with the XL Vent system and easy open handle.

Thanks for choosing Adaptainer and the XL Vent container! We look forward to continuing to support your storage facility in the future as your business grows.

Oceniono na 5 z 5

The communication was very good

The communication was very good, the delivery driver was very helpful and the condition of the container is very good

10 października 2022
Opinia niezależna
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Odpowiedź od Adaptainer

Thank you for your great review of our service, and for choosing Adaptainer. We're glad to hear that you had a positive experience with our communication and delivery driver, and that the condition of the container was to your satisfaction. We hope to have the opportunity to serve you again in the future!

Oceniono na 5 z 5

A search engine gem!

One of those great times where you pick a company randomly from an internet search and you come up trumps!!! Fantastic product delivered with impeccable service and support. Try them ...you won't be disappointed!

3 października 2022
Opinia niezależna
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Odpowiedź od Adaptainer

We're thrilled that you feel you came up trumps with Adaptainer! Thanks so much for sharing your feedback with such passion! We really appreciate you choosing Adaptainer and giving us the opportunity to serve you.

Oceniono na 5 z 5

Brilliant Service

Brilliant, Helpful staff, Victoria’s amazing couldn’t do enough to help me. Excellent communication, The best quality container, great locking system fantastic service from start to the delivery of containers. Staff in this company are obviously very well trained and know how deal with customers

A really good experience

Would give it 6 stars if I could

28 września 2022
Opinia niezależna
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Odpowiedź od Adaptainer

Thank you for your kind words, Graham.

We're glad to hear that you had a good experience with us and our containers. We work hard to ensure our containers are designed and built to highest quality and it's wonderful to see this kind of feedback.

Thank you again for choosing Adaptainer, we hope to serve you again soon!

Oceniono na 1 z 5

🤬stay clear

🤬stay clear, please. i bought a container from these guys and when i emailed to find out when it will be delivered, i was told by someone called Ashley that the depot was yet to dig out a container that they had in mind. Basically telling me that they did not sell to me a particular container but rather any crap they can think of once they get my money. At the same time, this guy was trying to sell to me a more expensive container.

I also paid for the csc (ensuring container can be used for shipping) the container got delivered looking like something out of a whole but I was assured that it was safe for shipping.
The following day when we went into the container, we discovered that one of the boards in front was rotten in some places. It was so bad, just stepping on it caused two holes. Yes, the floor was that bad. I do not understand how this could have been missed by the person who carried out the CSC inspection. unless no inspection was done in the first place.

To make matters worst, I have been accused of lying. They said that something very heavy had landed on the floor. Mind you, it will take a very heavy metal object like a car engine dropping from a height taller than the height of a container to make a hole in a good container floor. I have mended the floor with a metal sheet and I want compensation. I have also asked that someone be big enough to at least accept that they may have made an error because I am very angry for these things to call me a liar.

27 września 2022
Opinia niezależna
Logo Adaptainer

Odpowiedź od Adaptainer

Thanks for your feedback. We investigated your complaint, and I am happy to share some facts about the case:

I see you ordered a second-hand ex-shipping line container from us as an alternative to a new Adaptainer built container. However, after your order was placed you indicated that you were somewhat particular about the condition of the container you would receive (beyond it being supplied in watertight and seaworthy condition) so we recommended upgrading to an Adaptainer new build container to better meet your needs. You preferred however to proceed with the lower cost used ex-shipping line container option.

The container was delivered, and you signed delivery acceptance of the unit before the driver left the site. Approximately 7-days after delivery you contacted us to report damage which had been caused to the ply hardwood floor of the container whilst it was in your possession. You told us that the damage was the result of you stepping on the 28mm thick hardwood, rather than any accidental damage caused during the loading of heavy cargo.

To put this claim in perspective, we have not encountered a customer issue such as this in more than 30+ years supplying containers. However, we took your claim very seriously since all containers are inspected prior to delivery. Your container had also been checked according to strict CSC requirements by an engineer and these checks included the floor area. The certification guarantees the container to be structurally sound and in seaworthy condition before it leaves our depot. Photos of the damage were requested from you, and we were eager to investigate.

After a senior engineer reviewed the photos which I may add is part of the Port of Felixstowe (Britain’s largest container port) who also carried out CSC inspection on your container prior to delivery. They advised they could clearly see fibres in cracks of the floor puncture. The engineer indicated that the damage was very likely to have been caused by a heavy item being loaded and lowered on a corner because if wood is rotten, you would not see fibres in the cracks of a puncture. Just to clarify we make sure that only the best technicians survey our equipment, Port of Felixstowe are governed by the highest standards of inspection and repair.

Oceniono na 5 z 5

Amazing service from this company

Amazing service from this company. I could not be more pleased. Polite, accommodating, efficient. I will most definitely be using Adaptainer again.

28 września 2022
Opinia niezależna
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Odpowiedź od Adaptainer

Thank you, Julie! We're so glad to hear our customer support team delivered the high standards of service we strive to, and hope we hope to be of service again in the future!

Oceniono na 5 z 5

Brilliant service

The service I received from start to finish was brilliant. Very responsive to emails and questions fully answered. Bearing in mind the isolated location and difficult access track, the haulage driver was brilliant too.
Absolutely no complaints.

6 września 2022
Opinia niezależna
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Odpowiedź od Adaptainer

Thank you for taking the time to share this feedback, and for choosing to work with us. It's great to know that our driver was able to navigate the difficult access track successfully, and that you were pleased with his performance. We appreciate your business Roger!

Oceniono na 5 z 5

Fantastic customer service

Fantastic experience ordering 2 containers from this company. Great customer service. Due to issues at my football ground (that took months sorting out) adaptainer were understanding and kept in touch. The containers I ordered finally arrived a few days ago on the day expected and look great. Nothing was too much trouble for them. We will certainly be using them again when replacing other containers.

5 września 2022
Opinia niezależna
Logo Adaptainer

Odpowiedź od Adaptainer

Wendy, thank you for your kind words and choosing to work with us, we really appreciate it! We hope you'll enjoy using them for years to come. If there's anything we can do to help make your experience even better, please don't hesitate to reach out.

Oceniono na 5 z 5

Great company to deal with and very straightforward

Great company to deal with and very straightforward as a self storage company all our containers have been purchased from adaptainer from the quality of the units to the level of service we have all ways found them to be very efficient and professional to deal with. Keep up the good work we will be back for more

4 lipca 2022
Opinia niezależna
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Odpowiedź od Adaptainer

Thank you for choosing Adaptainer, Stephen. We very much look forward to helping again with your future shipping container needs.

Oceniono na 2 z 5

Poor service

Ordered a 20ft HC container and after nearly 3 weeks found out the company couldn’t provide it for another 3 weeks and was offered a shabby second hand one as an alternative… no thank you
Went to Billie Box containers, I’ve used them before and although slightly more expensive very good quality and dependable

23 marca 2022
Opinia niezależna
Logo Adaptainer

Odpowiedź od Adaptainer

Thank you for your post. After reviewing your order we discovered the following:

We fulfilled the first container in your order, which included a free upgrade to a more expensive type of container.

Regarding the second customised size container in your order, there was an unexpected delay so we again offered the option of a better container than the one you ordered to help meet your delivery timescale needs.

We explained the second container, which would have also been a free upgrade, had a little cosmetic damage but was fully watertight. I am sorry if there was a misunderstanding regarding the value of this goodwill gesture we made.

A refund was swiftly processed for the unused part of your order at your request.

We are glad you were able to source another option (albeit at a higher price as you mentioned, and lower specification).

And your feedback is important to us. We will certainly look to see if there is anything we could have improved about communicating our best efforts to find a solution to your needs.

You are more than welcome to contact us for any future container requirements, we have a current rating of 98% on-time delivery.

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