Acorn Stairlifts New Zealand Recenzje 

229
Wynik TrustScore: 5 na 5

4,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

A difficult decision due to our personal circumstances made comfortable and easy without any pressure to buy. Great advice about options and suggested modifications to make stairlift design as simple... Zobacz więcej

Oceniono na 5 z 5

Absolutely cannot fault the staff and product at this business! From the start it was outstanding. The owner, the woman we dealt with on the phone and the installer, were all so helpful and very kind.... Zobacz więcej

Oceniono na 5 z 5

We were extremely grateful that you arranged the transaction so quickly, even though your staff were working from home.The installation was even more efficiently handled----During lockdown. . This... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

After a bad day suffered after a Sunday stairlift breakdown, the review for which must still stand, we got a Monday morning priority engineer visit who quickly resolved the problem. We also received a... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca sprzętu dla osób z ograniczoną mobilnością
  2. Apteka

Napisane przez firmę

Acorn Stairlifts enable anyone who struggles with the stairs to remain in their own home, regain full use of their home and retain their independence. Formed in 1992, Acorn has grown to become one of the world’s biggest brands for home stairlifts. We manufacture more than 70,000 stairlifts annually at our factories in the UK, supplying to more than 80 countries worldwide. We manufacture, sell direct to the public, install and maintain our own award-winning Acorn Stairlifts. Dealing direct means value for our customers and providing a personalised and prompt service. Acorn Stairlifts is the first and only stairlift to earn the prestigious Ease-of-Use Commendation from the Arthritis Foundation Visit Acorn Stairlifts and change your life today. Regain your independence at home — enjoy a free quote, no obligation survey and quick installation!


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

229 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(229)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Delighted with stairlift and the way…

Delighted with stairlift and the way the whole purchase was brought to its conclusion.
When we decided that necessity prevailed, I rang Jocelyn and within 2 days it was installed.
The installer, Greg was wonderful to deal with, a great communicator and lovely to have around.
I really appreciate the professionalism all round.
Thank you.

22 września 2022
Opinia niezależna
Logo Acorn Stairlifts New Zealand

Odpowiedź od Acorn Stairlifts New Zealand

Dera Edwina

Thank you for taking the time to provide your review, we appreciate all feedback. It is so good to hear that you are happy with our service and that of Joclyn and Greg, we pass on your kind words.
Please enjoy your Acorn Stairlift.

kind regards
The Acorn Team

Oceniono na 5 z 5

We applied for a stairlift and within 3…

We applied for a stairlift and within 3 weeks it was safely installed and is now working well. Thank you Acorn Were satisfied with the service

13 września 2022
Opinia niezależna
Logo Acorn Stairlifts New Zealand

Odpowiedź od Acorn Stairlifts New Zealand

Dear Jack,

Thank you for taking the time to provide your review, we appreciate all feedback. It is so good to hear that you are happy with our service.
Please enjoy your Acorn Stairlift.

kind regards
The Acorn Team

Oceniono na 5 z 5

My mum can stay in her forever home :)

I had a stairlift installed for my elderly mother. From start to finish, we could not have asked for a more professional and polished service. These guys care deeply about their customers and they are passionate about their products. My mum is beyond happy with the result as she dreaded the idea of being forced to leave a home she has loved for years. Thanks to Acorn, she can enjoy her home for many more years to come. Thank you Acorn. You are one slick outfit.

13 października 2022
Opinia niezależna
Logo Acorn Stairlifts New Zealand

Odpowiedź od Acorn Stairlifts New Zealand

Many thanks for such a super review, we really appreciate it.
We are delighted that you are happy with our service and that it has provided your mother with freedom in her much-loved home.
We will pass on your lovely words.
kind regards
The Acorn Team

Oceniono na 5 z 5

WE are extremely happy with all your…

WE are extremely happy with all your assistance in producing the chair lift which was not easy on our staircase . We love love how it has changed our life. Fitter healthier and happy customers even Max the cat rides on it daily,he loves it too Thanks so much. Cheryl and Dirk

13 października 2022
Opinia niezależna
Logo Acorn Stairlifts New Zealand

Odpowiedź od Acorn Stairlifts New Zealand

Dear Cheryl and Dick,

Thank you for such a super review, it is greatly appreciated. We are delighted that you are happy with our service and product and is great to hear that Max the cat is enjoying his ride!
Please enjoy your Acorn Stairlift.

kind regards
The Acorn Team

Oceniono na 5 z 5

New install

No issues with our dealings with Accorn at all , my initial inquiry by e mail was responded to by Joclyn with in 1/2 hr , she was amazing , from there they arranged to have the sales guy view the site and advise, from there the installation was done again by a quick job done and he was equally obliging .

10 sierpnia 2022
Opinia niezależna
Logo Acorn Stairlifts New Zealand

Odpowiedź od Acorn Stairlifts New Zealand

Dear Peter,
Thank you for providing such a wonderful review, it is greatly appreciated. We are delighted that you are happy with our service, and in particular with Joclyn, we have passed on your kind comments, please enjoy your Acorn Stairlift.

kind regards
The Acorn Team

Oceniono na 5 z 5

From the first point of contact

From the first point of contact they were brilliant Helpful,polite,and understood our needs,they performed well all through the purchase I am 92 and wife 88 and at no stage from deposit to fitout did we have any concerns an exceptionally well run business

30 czerwca 2022
Opinia niezależna
Logo Acorn Stairlifts New Zealand

Odpowiedź od Acorn Stairlifts New Zealand

Dear Alfred,

Thank you for providing such a wonderful review, it is greatly appreciated. We are delighted that you are happy with our service, please enjoy your Acorn Stairlift.

kind regards
The Acorn Team

Oceniono na 5 z 5

Professional and perfect!

Acorn - and especially their technician, Greg King, have made a huge, welcome difference in our life. Despite Greg's impossibly busy schedule, Acorn's amazing team were able to organise installation within a very few days, rather than weeks. From inquiry to installation, everything was perfect and professional. We can't thank you all enough.

2 września 2022
Opinia niezależna
Logo Acorn Stairlifts New Zealand

Odpowiedź od Acorn Stairlifts New Zealand

Many thanks for such a super review.
We are delighted that we could provide a rapid and professional service.
We will certainly pass on your kind comments to Greg.
Please enjoy your Acorn Stairlift.

kind regards
The Acorn Team

Oceniono na 4 z 5

You met & exceeded our expectations

You met & exceeded our expectations. When we needed to have the lift installed mor urgently you were very responsive.
Our only problem is that the seat doesn’t remain in the upright position when it’s stored.

31 sierpnia 2022
Opinia niezależna
Logo Acorn Stairlifts New Zealand

Odpowiedź od Acorn Stairlifts New Zealand

Dear James,

Thank you for your review, it is greatly appreciated.
We are very sorry to hear that you are having issues with the seat, our customer service team will be in touch and a technician will correct the problem.

kind regards
The Acorn Team

Oceniono na 5 z 5

Excellent Product

A very professional company to deal with. Excellent communication and first class workmanship for the installation.
The stairlift is a dream to use and has made our house futureproof as we advance in age.

25 sierpnia 2022
Opinia niezależna
Logo Acorn Stairlifts New Zealand

Odpowiedź od Acorn Stairlifts New Zealand

Dear Chris,
Thank you very much for taking the time to provide your review, we really appreciate it. It is great to hear that you are happy with our service and product.
Please enjoy your Acorn Stairlift.

kind regards
The Acorn Team

Oceniono na 2 z 5

Environmentally unfriendly

The company were very easy to deal with, with prompt service in both installation and removal. The reason for the 2 star rating is that they have a business model that ignores the need for global sustainability. We needed a stair lift for short term use for a terminally ill family member. We understood that Acorn only install new stair lifts. We now have an unused stair lift with no ability to have the reusable parts returned to the company (chair, motor, rail rests etc) for reuse. In the current climate this is not a good reflection on Acorn who are not accepting responsibility for their product in a world that needs to reduce, reuse and recycle.

22 maja 2022
Opinia niezależna
Logo Acorn Stairlifts New Zealand

Odpowiedź od Acorn Stairlifts New Zealand

Thank you for providing your review, we really appreciate all feedback.
Unfortunately at this time Acorn do not offer a buy back scheme even following short term use, we are very sorry that you are disappointed by this. Many of our customers do keep hold of the stairlift for potential use by other relatives or friends or even to use to carry groceries, washing etc.
Alternatively the stairlift can be advertised on various sites such as Ebay or Gumtree, we will certainly be able to advise on the advertising and can assist the new buyer with installation. Do not hesitate to contact us should you require any further information.

kind regards
The Acorn Team

Oceniono na 4 z 5

Happy customer

Acorn customer service is excellent unlike their two main competitors who didn't even bother to respond to my attempts to contact them. We thought the installation of the curved rail chairlift was first class and it meets all our expectations in operation. Initially Acorns recommendation was that we have a straight rail chairlift because this would have been cheaper and it was only after I realised that the parked chair would create a significant obstacle for people using the stairs that we changed. I felt that Acorns rep should have pointed this out to me rather than me fortunately coming to the realisation just before we committed. The space it takes up at floor level is not a problem, it is the space at shoulder level that really matters.

21 maja 2022
Opinia niezależna
Logo Acorn Stairlifts New Zealand

Odpowiedź od Acorn Stairlifts New Zealand

Dear John

Thank you for taking the time to provide your review, we really appreciate all feedback.
We are delighted that you are happy with your new Acorn curved stairlift, we agree that it is perfect for your staircase. We apologise that the 2 options were not provided at the time of the survey.
Please enjoy your Acorn Stairlift.

kind regards
The Acorn Team

Oceniono na 4 z 5

Great team to work with right from…

Great team to work with right from first call to installation.Gave us all the information needed and the stairlift is easy to use by my elderly dad and relatives.thanks Sharon

20 maja 2022
Opinia niezależna
Logo Acorn Stairlifts New Zealand

Odpowiedź od Acorn Stairlifts New Zealand

Dear Sharon,

Thank you very much for taking the time to provide your review, we really appreciate it. We are delighted that you are happy with our product and service.
We hope your father enjoys his Acorn Stairlift.

kind regards
The Acorn Team

Oceniono na 5 z 5

The team at Acorn Stairlifts are…

The team at Acorn Stairlifts are amazing. They are friendly, informative and will bend over backwards to help you, even after you've had it installed! I definitely recommend them to anyone looking for a stairlift.

20 maja 2022
Opinia niezależna
Logo Acorn Stairlifts New Zealand

Odpowiedź od Acorn Stairlifts New Zealand

Dear Julie,

Thank you very much for such a great review. We are really delighted that you are happy with your experience with Acorn, please enjoy your Acorn Stairlift.

kind regards
The Acorn Team

Oceniono na 5 z 5

Enquired online with Acorn on…

Enquired online with Acorn on Anniversary weekend, along with another chairlift company. Acorn made contact within 3 days (still waiting to hear from the other company, even now 4 months later), had a visit from an Acorn representative to give us a quote a week later and installed about three weeks after that. This has been a fantastic service and has given my husband much more independence after him having had an accident at Xmas time. Great service and great communication and would absolutely recommend.

20 maja 2022
Opinia niezależna
Logo Acorn Stairlifts New Zealand

Odpowiedź od Acorn Stairlifts New Zealand

Dear Shirley,

Thank you so much for such a wonderful review. We are delighted that we were able to provide a prompt and efficient service and that your Acorn Stairlift has provided your husband with freedom on the staircase.

kind regards
The Acorn Team

Oceniono na 5 z 5

Great product and service

Great, speedy service. The gentlemen we dealt with both in sales and installation were knowledgeable, friendly and a great advert for your company. The chairlift is ideal for our situation, well made, a great price and cost effective. I would recommend your product to anyone.

20 maja 2022
Opinia niezależna
Logo Acorn Stairlifts New Zealand

Odpowiedź od Acorn Stairlifts New Zealand

Dear Robyn,

Thank you for taking the time to provide your review it is greatly appreciated. It is wonderful to hear that you are happy with our service and that you will recommend Acorn.

kind regards
The Acorn Team

Oceniono na 4 z 5

Josh Martin did a great installation

Josh Martin did a great installation! On time, professional, friendly and helpful.
The stairlift itself did not quite meet expectations however. The upper docking spot is too close to the stairs for comfort, especially when backing up a walker to make the transition. We also were led to believe that we could make a stop at a intermediate level for a bathroom visit, but the lift is FAR to high at that point to transition to the floor. And, when we called about possible adjustments we started to get the runaround. So, great install experience, not so great on service, so far.

31 marca 2022
Opinia niezależna
Logo Acorn Stairlifts New Zealand

Odpowiedź od Acorn Stairlifts New Zealand

Dear Daniel,

Sorry for the delay in replying, we will certainly look into the issues and make contact, are aim is to provide an excellent service. The review has actually been posted to the New Zealand Trustpilot site, we will send to the UK


kind regards
The Acorn Team

Oceniono na 5 z 5

A new dimension added

I contacted Acorn Stairlifts after it became obvious that my wife was struggling to climb the flight of stairs to the living area after being out of the house.
My wife and I are so grateful that we took the step with Acorn.
The whole process from initial contact to a fully installed working lift was so brilliantly stress free and easy with everybody involved, nothing was too much trouble.
The installation was also able to be brought forward and was completed the week before Christmas.
The knowledge for my wife that she no longer had to drag herself up step by step after an appointment or medical procedure has made a huge difference.
The installation was lovely to watch with the detail and care taken a true professional operation.
Many thanks team, you have added another dimension to what was turning out to be a huge limitation to daily life.
Best wishes,
Robert and Josephine Woods

20 marca 2022
Opinia niezależna
Logo Acorn Stairlifts New Zealand

Odpowiedź od Acorn Stairlifts New Zealand

Dear Robert,

Thank you very much for taking the time to provide such a fabulous review, we really appreciate it.
It is so good to hear that you are happy with our service and that your wife now has freedom on her staircase once again.
Please enjoy your Acorn Stairlift.

kind regards
The Acorn Team

Oceniono na 5 z 5

great product

great response from the ist phone call the whole team from acorn could not be more helpfull the install tec arrived on time 3 hours later all done I would recommend them to anyone this install is for later on as we dont need to use it yet but it works well

5 marca 2022
Opinia niezależna
Logo Acorn Stairlifts New Zealand

Odpowiedź od Acorn Stairlifts New Zealand

Dear Jim

Many thanks for such a super review, we really appreciate it. It is so good to hear that you are happy with our service.
Please enjoy your Acorn Stairlift.
kind regards
The Acorn Team

Oceniono na 5 z 5

Fabulous

Great communication from Acorn prior to installation, which went super smooth. Mum has mastered the chair now and is love love loving it

3 marca 2022
Opinia niezależna
Logo Acorn Stairlifts New Zealand

Odpowiedź od Acorn Stairlifts New Zealand

Dear Karyn

Many thanks for providing your super review. We are delighted that you are happy with our service and thrilled that your mum loves her Acorn Stairlift.
kind regards
The Acorn Team

Oceniono na 5 z 5

Very good customer service

Very good customer service. The instillation was seamless no problems. The service man was very polite

31 stycznia 2022
Opinia niezależna
Logo Acorn Stairlifts New Zealand

Odpowiedź od Acorn Stairlifts New Zealand

Dear Lorraine,

Many thanks for taking the time to provide your review, we really appreciate all feedback.
It is so good to hear that you are happy with our service.
Please enjoy your Acorn Stairlift.
kind regards
The Acorn Team

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej