ACIS Educational Tours Recenzje 869

Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

ACIS is an amazing company because all of their employees personally care about the teacher leaders and students who travel. They are always in contact and making sure everything goes well. They pla... Zobacz więcej

Oceniono na 5 z 5

My daughter had an amazing time in Paris, Rome and Madrid. As a vegan/plant-based, she was able to find food for all her meals, with the help of her tour guide, Sonia. Thank you, ACIS, for giving my d... Zobacz więcej

Oceniono na 5 z 5

I’ve traveled with my students several times using ACIS Educational Tours, and every trip has been amazing! They’re super organized and really pay attention to every detail, which makes a huge diff... Zobacz więcej

Oceniono na 5 z 5

Just met the amazing, kind, gracious, conscientious and meticulous staff behind the scenes of all of the fantasitc trips. The Global Conference is such a wonderful way to connect to the people who car... Zobacz więcej

Informacje dotyczące firmy

  1. Agencja turystyczna

Napisane przez firmę

Since 1978 ACIS, the American Council for International Studies, has been a leader in quality educational travel for middle and high school students and their teachers. We believe in the power of travel to open students' eyes and change their lives—and every detail of our educational tours is carefully crafted to help make it happen.


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4,9

Doskonała

Wynik TrustScore: 5 na 5

869 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

Morocco: A Hidden Gem

I have always believed that you don't know what's really on your travel bucket list until you're there, on the ground, doing it. In this case, Morocco was a hidden gem that awaited us. Little did we know how much we would enjoy the adventure.

In short, the Morocco trip was tremendous. The leadership from Radouan, our tour guide, was stellar. His confidence, cultural fluency, sense of humor, and timing were spot on. The accommodations and meals were fantastic. Every single detail on the itinerary was thought out so well. Each day was packed with meaningful cultural encounters, one of a kind moments, or great 'memory makers.'

One caveat for prospective travellers: this was a HOT trip. If you're adverse to hot weather, you might want to think twice about going to North Africa in July.

5 lipca 2023
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Odpowiedź od ACIS Educational Tours

Hi Tom,
So happy you loved Morocco....I am sad I missed that one but definitely on my bucket list. I hope to see you on the next trip!
Thank you for writing a review,
Laura Smart
SVP Customer Experience

Oceniono na 4 z 5

Answering questions

Previously (in the 80-90's) it was easier to talk to a customer representative. Getting an appointment and scheduling a discussion makes it a little tougher to work into a teacher's schedule.

2 sierpnia 2023
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Odpowiedź od ACIS Educational Tours

Hi Susan,
I have been here since the 90's so I remember what you are talking about, phone was our only way of being in contact. The catalog and phone, I miss it sometimes. I hope you can work with your representative to make it work for you.
We appreciate the time to write this review.
Laura Smart
SVP Customer Experience

Oceniono na 1 z 5

The Horrific Trip to Spain

I went to Spain with this agency and it was a horrific experience. I do not recommend this travel agency to anyone, it’s a waste of money. Our tour manager, Almudena, was incredibly disappointing, unfriendly, and undeniably inflexible. The itinerary’s are packed and “free time” to explore the city on your own are incredibly limited and non-existent. If your looking to explore a country, and have a great experience, this is not the agency for you. Our group was additionally abandoned by the agency following the airline cancelling our flight home.

Customer service is also incredibly difficult to get ahold of; I complained in June and didn’t hear back until August. I also felt my complaint was completely brushed off. Overall, I do not recommend this agency at all.

1 kwietnia 2023
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Dear Jack,

We did look into your complaint about the trip and the Tour Manager before responding to you.
We absolutely could have been quicker and made this more of a priority and I take responsibility for that.

I understand this trip was very packed with activities and the first day and food schedule were very difficult. Many of the complaints you made were typical of group travel and having to be on a schedule with the whole group. Also, in student travel we do try to keep everyone engaged at all times which can be too much when you are more used to travelling on your own schedule.
As for your tour manager, Almudena, the group leaders on your trip rated her as excellent for “overall ability”. Also, I personally met your group in Toledo and made notes that Alma seemed to be “well bonded with the group and was doing a fun quiz on the bus”.

I know your flight was cancelled by Delta on the return and that is very frustrating, and unfortunately, happened quite a bit this year. You were re-protected the next day and given a hotel by the airlines and told to keep receipts for all other expenses.
As Delta had already re-protected you, and there were no other flights that day, there was not much more we could do to help your group. Both our Spain staff and Boston staff were in the loop and communicating the entire time.

I am sorry you felt a need to write such a negative review and hope your future travels bring you more joy.

Thank you,
Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

A Great "Paris and the South of France" Trip

We had a jam-packed wonderful time! A big thank you to Jeannie Page who was with us every step of the way, and to our wonderful tour manager, "Nacho" for making sure everything on the trip went smoothly.

12 czerwca 2023
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Katherine,
Thank you for writing writing about Jeannie and Nacho, we will definitely pass on the praise!
Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

ACIS ROCKS

From the beginning, Jeannie Page at ACIS was so very helpful and supportive. I owe the trip to her. Everyone I encountered at ACIS was friendly and seemed happy to be a part of the company.
We had great accommodations and meals. The excursions were thoughtful and well-organized. Our tour guide, Ignacio was AMAING. Overal trip of a lifetime and ACIS is life. Will travel with them again!

12 czerwca 2023
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Nicolle,
Thank you for writing this review. I am so happy you have such a great connection with Jeannie, and I agree...she is great. :) I am sure she will be excited to work with you to organize your next amazing adventure.

Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

Incredible Trip Through France with ACIS

Our trip through Paris, Normandy, and the Loire Valley exceeded every one of my expectations. I cannot imagine taking students abroad with a company other than ACIS, because they allowed us to experience such a profound and eye-opening adventure with ease, patience, and an abundance of care. These moments-turned-memories were only possible because of their acute attention to detail, from the authentic French meals at dinner to a lesson on Impressionist painting by the Seine. Most of all, their tour managers are a wealth of knowledge and ours certainly had an immeasurable impact on the trip itself through his ability to engage students with his cultural and historical expertise. He modeled what it means to be a lifelong learner so brilliantly that we have requested him to lead our group again next summer. All in all, ACIS made it easy for me to be fully present, and to fully enjoy these moments with my students.

5 czerwca 2023
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Holly,
We appreciate that you took time to write this review. Our goal is take care of the details so you can concentrate on your students and the experience. Our Tour Managers are key to this so I am thrilled you had such a great connection with yours.
Thank you,
Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

Great travel company!

I had always wanted to take students on a trip to learn about the things they see in my history class, and I finally did it this summer with ACIS! I have had a lot of travel companies reach out to me to help me organize trips before, but ACIS really stood out because of how much attention to detail they put into every element (the hotels, food, itinerary). I saw it all as I was planning for the trip, but the actual trip itself was even more packed with memorable experiences than I could have imagined! Lastly, they were also the most supportive people I could have hoped to work with -- when traveling (whether on your own or leading a trip like this) there will always be hiccups, but I never once felt alone, Jeannie and Bridget were always there to provide support. Quentin was also a phenomenal tour guide, super helpful and made it a fun experience for everyone. Totally recommend ACIS!

12 czerwca 2023
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Shawn,
Thank you for writing such a nice review. We are so happy you decided to travel with us and hope to have a long relationship in the future.

Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

Dom and Cara

Dom, our tour manager, knocked yet another tour out of the park! He is knowledgeable, fun and funny, and he's great with the kids! The fact that we requested him specifically for 2023 after he did such a wonderful job in 2022 should say it all. Cara at ACIS has been my go-to girl for years now, and I remain very pleased with that arrangement. She is hardworking, up front, friendly, and she always arranges a fantastic experience for my students and for me. She works very hard to make my trip visions become reality, but she also keeps my expectations grounded when necessary, and I appreciate that balance.

19 czerwca 2023
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Kathy,
Thank you for writing a nice review. I agree Cara and Dom are great....and we truly appreciate our relationship with wonderful group leaders like you. I will pass on your praise!
Thanks,
Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

ACIS For The Win!

Our tour of Spain with 25 students was an unparalleled success! Our tour guide Raquel was experienced, knowledgeable, and helpful, comfortable equally in managing the tour’s schedule and making additional accommodations for how to maximize our experiences in each city. This is my third ACIS tour, and I wouldn’t dream of traveling with any other company!

17 czerwca 2023
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Jan,
Loved reading this review, thank you for taking the time to write it. Raquel is amazing and we are thrilled your trip went so well!! Onto number 4!!
Thank you,
Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

ACIS stepped up when we needed it most.

As the logistics leader of the trip for our school, I was so grateful that we were with ACIS. ACIS went above and beyond when due to flight cancelation which had the group stuck in NYC for 3 days, ACIS took care of our groups lodging and food even though it wasn't their fault. We also had a medical emergency on the trip and they were attentive to the situation. Also very grateful that ACIS rescheduled and reworked the entire Iceland trip so the group could still experience as much of it as possible. ACIS did not let us down and stepped up when we needed it most.

16 czerwca 2023
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Tricia,
Thank you for writing a review. I am so happy that even with all the bumps on the trip it still was great. We know how stressful this can be and are happy to support our groups.
Thank you again!
Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

Amazing customizable tours

I was a first time group leader with ACIS this June, and am grateful to have partnered with them for our school's arts department's first major international trip post-Covid. ACIS custom-made an itinerary that included our must-sees in London and Paris, and our tour guide was friendly, experienced, and hard-working. Highly recommend!

19 czerwca 2023
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Ivan,
Thank you for recommending us. We love working with teachers to make a perfect trip for them. I am happy you enjoyed your program...and...so many more places with wonderful art to explore!! We look forward to planning trip #2.
Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

We love ACIS!

I have been a group leader for two different ACIS trips in the past two years. The care they provide is incredible and I feel so confident traveling internationally with students when using ACIS. The cost includes so much and is a steal for the value you receive. The customer service that my travelers have received is quick, personal, and understanding. I have yet to run into any issues traveling with ACIS, so I cannot speak to their troubleshooting on a trip, but I think that is not an accident and speaks to their attention to detail and planning. I plan on continuing to lead tours with ACIS and sending my child on trips with ACIS as a traveler. Huge thanks to ACIS for allowing me to facilitate life changing travel experiences for my students!

22 czerwca 2023
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Katherine, We appreciate this great review. We take care of the details so you can concentrate on the students. I truly believe in our mission of "Travel Changes Lives" and we can't do that without wonderful partners like you. Can't wait to see you do a third trip!
Thank you,
Laura Smart

Oceniono na 5 z 5

Our experience was great because it was…

Our experience was great because it was well organized and very professional. ACIS took care of a lot of the details that could be very complicated for a school to deal with. They were very responsive to all questions and requests throughout the experience.

5 czerwca 2023
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Jenni,
Thank for writing a review, we truly appreciate it! Can't wait to plan another one for you! Enjoy the rest of your summer!

Laura Smart

Oceniono na 5 z 5

Will never travel with another company other than ACIS

I've always had a top-notch experience with ACIS and wouldn't consider traveling with any other company. Our hotels are always nice and centrally located. Our food is delicious and our tour guides have been amazing and willing to accommodate any last minute requests. We never get hit with last minute price changes or surprises like you might find with cheaper travel companies (you really do get what you pay for!) and the whole ACIS team has always been a pleasure to work with. I can't recommend them enough!

6 czerwca 2023
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Kelly,
Thank you for writing such a nice review! We truly appreciate the recommendation.

Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

ACIS is the BEST

Being in charge of a trip like this with a large group of teenagers is worrisome on so many levels. I worry about the logistics, their over-all experience, their safety, etc. What I appreciate so much about the ACIS is how their unflagging attention to detail, sincere support, and diligence put my mind at ease throughout the months of preparation and the trip itself. No matter how big or small they respond to every question in a timely manner, check and double check all the logistics, and are just fun to work with. I have been with them for 15 years and they are the very best.

2 czerwca 2023
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Brendan,
Thank you for writing this great review. We are so lucky to work with such great group leaders like you who truly put their heart and soul into making these trips impactful for their students. We hope you will be doing trips for at least 15 more years!

Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

Best Trip Ever!!!!!

This was such a great experience! I had never been anywhere out of my home country before this trip, but by the first day, it had already opened my eyes, and allowed me to see so much. It was great for me to get out of my comfort zone and really do great things. I'll definitely plan on traveling with you again in the future!

7 czerwca 2022
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Avery!
Thank you so much for writing a review. I am so happy your first experience was positive. I hope you keep traveling and see more and more!! I truly believe in our motto, "Travel Changes Lives" and I hope it has a positive affect on you for years to come,

Laura

Oceniono na 5 z 5

Unmatched Experience and Accomodations

I’ve had the pleasure of traveling with ACIS both as a trip leader and a chaperone. The experiences, opportunities, and accommodations provided by ACIS are unparalleled. I’ve traveled to half a dozen countries with them, and they have never ceased to impress. We even had our tour manager make a mid-trip schedule adjustment to visit a 13th century castle that wasn’t even a part of our itinerary. ACIS recognizes the significance of international travel and makes sure that everyone, from students to chaperones, has a life changing experience they will never forget.

1 stycznia 2023
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Chris,
Thank you for writing a review. I love hearing about these great experiences out on the road. We truly believe these experiences can change lives and appreciate the teachers who make these trips happen for their students. I hope to meet you over in Europe one day!

Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

WWII History from England to France to Germany

Last year my daughter traveled with ACIS and, from a parent’s perspective, I could not have been happier with the process. She had a wonderful time-saw so many things as they made their way from England to France to Germany and made some tremendous friends along the way. What impressed me the most was how easy and comfortable ACIS made us through the whole process. We always knew what to expect, had all of our questions answered in a prompt manner, and never for a moment felt uncertain as we sent our daughter away to another continent. I was also impressed with how all of the hotels were in the city centers of their destinations. For example, her hotel in Paris was just a couple blocks from the Arc de Triompfe-that allowed them to see so much more.

18 lipca 2022
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi William,
Thank you for writing such a nice review! I know the hotel you are talking about....the Princess Caroline! One of my favorites we use. I have a teen daughter too so I understand how important it is to trust your child will be taken care of...thank you for sending her with us and I hope her experience was amazing.

Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

Great hotels

Great hotels, restaurants and tour managers.
Hotels are centrally located, restaurants served local food and TM Jo was amazing.
Fantastic support throughout the trip, before departure and during travel.

Students really enjoyed the cultural connections of cheese tasting in Normandy and Cezanne workshop in Aix-en-Provence.

Liz Rees is great to work with, extremely helpful and very responsive! She thoroughly helped me create a fantastic custom itinerary!

27 czerwca 2022
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Mary,
Thank you for writing a review. I love the cultural connections too...my favorite part of trips. I will let Liz and Jo know that you enjoyed working with them. Hope to see you out on the road one day soon!

Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

ACIS is the best!

ACIS is the best! I have traveled with them on multiple occasions and they take care of everything start to finish. Whether it’s meal planning for travelers with allergies, or hotel requests, they always go out of their way to make sure travelers’ needs are met. One of the many benefits of traveling with ACIS is that they put you up in high quality hotels right near the city center. As opposed to being on the outskirts of town in a potentially risky area, you are always placed in an urban center within walking distance of cultural destinations and places to eat. If you are thinking of traveling by yourself or with a group, ACIS is definitely the right choice. There is something for nearly everyone, and you know what you’re getting from the very beginning. You’ll never get surprised by an additional charge for something that should be included in the first place, it’s all laid out for you in the itinerary. I can’t wait to travel with them again soon!

17 lipca 2022
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Travis,
Thank you for taking the time to write a review! We work hard to make sure you and your group have a fabulous and smooth experience, so love hearing from our group leaders!

Laura Smart
SVP Customer Experience

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