ACIS is an amazing company because all of their employees personally care about the teacher leaders and students who travel. They are always in contact and making sure everything goes well. They pla... Zobacz więcej
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Zobacz, co mówią recenzenci
My daughter had an amazing time in Paris, Rome and Madrid. As a vegan/plant-based, she was able to find food for all her meals, with the help of her tour guide, Sonia. Thank you, ACIS, for giving my d... Zobacz więcej
I’ve traveled with my students several times using ACIS Educational Tours, and every trip has been amazing! They’re super organized and really pay attention to every detail, which makes a huge diff... Zobacz więcej
Just met the amazing, kind, gracious, conscientious and meticulous staff behind the scenes of all of the fantasitc trips. The Global Conference is such a wonderful way to connect to the people who car... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Since 1978 ACIS, the American Council for International Studies, has been a leader in quality educational travel for middle and high school students and their teachers. We believe in the power of travel to open students' eyes and change their lives—and every detail of our educational tours is carefully crafted to help make it happen.
Dane kontaktowe
330 Congress Street, Suite 5, 02210, Boston, Stany Zjednoczone
- 1-800-888-ACIS
- info@acis.com
- acis.com
ACIS is the best!
I highly recommend traveling with ACIS. Our trip had an unforseen intinerary change and ACIS offered us an equally engaging trip with a personalized excursion without a price increase. Our tour manager M took great care of us!
5 lutego 2024
Opinia niezależna
Odpowiedź od ACIS Educational Tours
Hi Angle,
Thank you so much for taking the time to write something nice about ACIS. I am sure Megan will be so excited hear your praise!
Laura Smart
SVP Customer Experience
The tour guides are amazing
The tour guides are amazing! AKA Herson!
The food is awesome and you get choices. The trips are personalized and you know exactly what you are getting when you sign up for an ACIS trip!
2 lutego 2024
Odpowiedź od ACIS Educational Tours
Hi Jessica,
Thank you for writing a review! I agree Herson is great, he is so nice! So happy you loved your trip. The food is so fresh in Costa Rica, the fruit drinks are my favorite.
Thanks again!
Laura Smart
SVP Customer Experience
Discriminatory practices
This company discriminated against my daughter who has anxiety and offered no accommodations. They removed her from a tour with no due process and said there's nothing they could do. Worst experience of my life.
31 marca 2023
Opinia niezależna
Odpowiedź od ACIS Educational Tours
Dear Billy,
I am so sorry that your daughter has gone through more stress, and I do wish she was able to experience an overseas trip.
I don’t know your particular situation; however, safety of our participants is always our number one priority.
We work with our groups leaders/chaperones to make sure they feel capable of providing proper attention to a student under their supervision.
There are some cases when we must support the schools and chaperones in choosing who is able to travel with the group.
If you had any financial impact based on this, please email accounts@acis.com and say Attention Laura Smart.
Again, I am sorry for this situation,
Laura Smart
SVP Customer Experience
Top Notch
You get what you pay for. ACIS is not the least expensive in the business, but the quality of their service, hotel locations, and food arrangements are top notch.
13 stycznia 2024
Odpowiedź od ACIS Educational Tours
Hi Dawn,
Thank you for writing this review! We are proud to be the quality leader and will work hard to keep you happy for years to come!!
Laura Smart
SVP Customer Experience
ACIS truly goes the extra mile
ACIS truly goes the extra mile! When my daughter arrived at the airport for her trip, it was only then that we realized her passport was expired - and this was over the Christmas holidays. ACIS helped me overcome this “epic mom fail” by walking us through getting an emergency passport appointment, negotiating with the airlines to reschedule international flights, and being available around the clock to offer advice and wisdom each step of the way. They even helped me while on their personal holiday. This is a company that stands out from ALL the rest, making sure my daughter rejoined her travel group missing only one day of her tour. Thank you, ACIS!
27 grudnia 2023
Opinia niezależna
Odpowiedź od ACIS Educational Tours
Hi Diana,
I am so happy it worked out for your daughter!! We truly appreciate you taking the time to write something nice. I hope she has a wonderful trip!!
Laura Smart
SVP Customer Experience
ACIS goes above and beyond
ACIS goes above and beyond. I work with Jessica Ricci who is amazing and very helpful. I’ve worked with two other travel companies in the past, and they do not compare.
16 grudnia 2023
Odpowiedź od ACIS Educational Tours
Hi Melissa,
Thank you so much for taking the time to write such a nice review. I will let Jessica know you appreciate her!
Laura Smart
SVP Customer Experience
ACIS refused to refund the deposit for…
ACIS refused to refund the deposit for our tour when Covid hit. They offered a travel vouchers for later use. We contacted them to confirm the expiration date of the voucher and was told a different date that what was printed on our vouchers (we misplaced our vouchers with a lot of things going on). We told us it was Dec 2022, but when we later found our vouchers, late this year, the actual expiration date is Dec 2023. It was too late to do anything, We contacted them with the email trail of their rep giving us the wrong date, but they refused to accept our request of extending for 12 months so we can plan. They don't even accept the fact that their representative made the mistake. I understand that it was printed on the vouchers, But not to even considered the entire situation does not show that they are good people to work with. There is no person to talk to, just a chat line and they just disconnected me on the chat line when I discuss the issue. They keep our $2000 for what exacly the service provided, when everyone refunded our airfare, hotels due to covid?
The reply from Laura makes sense, but throughout our chat and emails (that was the only methods, no phone calls) no agents ever offered or informed us that we can book a trip for 2024 or 2025 as long as we book it by the expiration date of the vouchers. We are led to believe the travel needed to be before the expiration date of Dec 2023
19 grudnia 2023
Opinia niezależna
Odpowiedź od ACIS Educational Tours
Hello Travis,
I am sorry you are unhappy with ACIS. We truly tried to be as flexible as possible during COVID to allow our participants to use their vouchers but we cannot extend them indefinitely.
To go over the situation, you had originally signed up for a 2020 program and we offered our passengers to travel in 2021 at no penalty or additional cost. When your trip was moved from 2020 to 2021, $1000 of what you had paid was applied as a voucher to your 2021 program. This voucher was good for two years and therefore redeemable until Dec 31, 2022. When the 2021 program was cancelled we reissued that voucher and gave you another year to redeem, until December 31st, 2023. Officially you should have traveled by that time. We did offer to honor this voucher for travel in 2024 or 2025, as long as the voucher was redeemed by the validity date of December 31, 2023. After this date, a validity time of 2 years, the voucher will be void.
While I'm disappointed to hear your frustration, we do have to adhere to certain financial criteria and cannot further extend the validity of this voucher.
Laura Smart
SVP Customer Experience
ACIS has been my go to.
ACIS has been my go to for leading educational tours through Europe. I went in 1989 as a student and led my last trip in 2022. They have always had the highest standards and will jump to fix anything unpleasant that comes up unexpectedly. Their guides are experienced and fun, the hotels are good and the food is great.
But the best part is knowing just how helpful everyone in support roles can be. Planning is stressful and ACIS tries hard to alleviate as much ad possible.
9 listopada 2023
Odpowiedź od ACIS Educational Tours
Hi Sean,
We love the stories of students who traveled and are now leaders!! Really shows how these trips can change lives. I personally went to Peru in high school and haven't looked back. We are so happy to be able to support you in showing this new generation of kids the world!
Thank you,
Laura Smart
SVP Customer Experience
absolutely awful
absolutely awful. they're website seems clear about the refund policy if you cancel, but when you do cancel, they then send small print which shows why you're not eligible for the full refund. I would urge any school not to use this service, unless you want to overspend and not get your money back
31 października 2023
Opinia niezależna
Odpowiedź od ACIS Educational Tours
Dear Krista,
I am so sorry to hear that you are upset with our refund policies. We try to be very clear about our standard refund and our upgraded Protection Plans.
We even have a pop up upon registration with the cancellation policy to avoid any confusion on our policy. I know some people believe that they will receive the Protection Plan cost back, this is not true, you get back everything but the cost of the Protection Plan.
I am not sure if that is the confusion, and I cannot look up your record as you did not leave any information. Please email accounts@acis.com and write "for Laura" and I will look into this right away to see if there is some sort of error.
Again, we never like to see anyone upset so please do contact us.
Thank you,
Laura Smart
SVP Customer Experience
https://acis.com/wp-content/uploads/2022/06/ACIS-International-Protection-Plans.pdf
Responsive and helpful
ACIS is super responsive and helpful. I really don’t want to travel with anyone else!
6 października 2023
Odpowiedź od ACIS Educational Tours
Hi Caron,
Thank you so much for taking the time to write about us, we truly appreciate it!
Laura Smart
SVP Customer Experience
Japan Global Conference
I had never been to Japan before and so having the opportunity to go on this global conference was amazing. Our tour managers and guides were excellent. The hotels were all lovely. We got to see all the sites we could see in the time allotted, and the food was amazing, especially the last night. I really enjoyed the karaoke towards the end of the trip so we could all have fun with each other. Thanks ACIS for really making this the trip of a lifetime!
2 sierpnia 2023
Odpowiedź od ACIS Educational Tours
Hi Claudia,
Wish I was there!! Looked like an amazing adventure and I love Japanese food so need to get myself over there too.
Thanks for writing a review. I know teachers are so busy so we truly appreciate it.
Laura Smart
SVP Customer Experience
Our group leader has been so helpful…
Our group leader has been so helpful helping us set up our trip! She has answered countless questions!
12 września 2023
Odpowiedź od ACIS Educational Tours
Hi Alex,
Thank you for writing a nice review!! We truly appreciate it.
Laura Smart
SVP Customer Experience
$175 to "reactivate my account", terrible customer support
This company wants to charge me $175 to "reactivate my account" so I have the "privilege" of signing up my student for a trip. By far the WORST customer support and clunkiest website I have EVER used. I would give them zero stars if I could
19 września 2023
Opinia niezależna
Odpowiedź od ACIS Educational Tours
Hello Christine,
I am sorry that you had a negative experience. I see in your account that we did waive this fee for you.
To explain what happened:
We give travelers early registration discounts with the understanding that they will pay the deposit. If you do not pay the deposit after four attempts to warn you via email we do cancel your account and open space for someone else. If you contact us and there is still space, we will get you on, but if not, we will need to add you the wait list.
If there is a special circumstance we will waive it, as we did for you.
Again, I apologize for the frustration and if you are still interested in traveling, once you pay the deposit our team will try add you to the group.
Sincerely,
Laura Smart
SVP Customer Experience
It took several tries to get my problem…
It took several tries to get my problem corrected. I still can’t sign into my account using my email address, because it takes me to a previous trip. I have to sign in with a number I can’t remember as my username. I tried changing my username in that new account, and even after doing that, it tried to take me back to the account with my old trip. Seems your system can’t handle more than one trip for a person, so now I have to reenter all my information. Also, now my husband is having the same issue, so he’ll have to get a different ID to be able to enter a payment, and we’ll have to reenter all his info.
1 sierpnia 2023
Odpowiedź od ACIS Educational Tours
Hi Loretta,
Sorry for the delayed response but I know someone from our team reached out to you right after this review. The reason for the difficulty is that you signed up to two different types of trips. First one you had signed up as a traveler and this trip you were an independent group that registered you in our systems as a group leader. Normally people don't register as both so it is just a fluke. Again I apologize for your frustration, but I believe all is set now!
Everything is always well done and…
Everything is always well done and planned by the tour guides. They are so on top of everything and know their facts - even if they don't they're so graceful about making things happed and flexible.
1 września 2023
Odpowiedź od ACIS Educational Tours
Hello Erica,
Thank you for writing a review, so happy you had a great Tour Manager. We work with the best for sure !
Laura
Great support from start to finish
Great support from start to finish. Good itineraries and fun activities.
2 sierpnia 2023
Odpowiedź od ACIS Educational Tours
Hi Kevin,
Thank you for the review. The fun activities are really important....those are always the things people remember most.
Hope to see you out on the road one day soon,
Laura Smart
SVP Customer Experience
I LOVE ACIS
I LOVE ACIS! Having traveled with other companies, I believe ACIS is the best in the biz. I have taken several trips with them and plan to continue. This last summer one of my students noted how much better their experience was with this trip versus a trip the previous year with another company. Time is the most valuable commodity in travel. ACIS finds central lodging, saving valuable time!
19 czerwca 2023
Opinia niezależna
Odpowiedź od ACIS Educational Tours
Hello Molly,
Thank you for writing such a nice review. We appreciate your time....and we appreciate your time while overseas! Hope that we can continue to provide you and your students a great experience.
Laura Smart
SVP Customer Experience
Can't imagine traveling with anyone else
ACIS takes care of everything anyone could possibly think is necessary. All personnel involved in the planning as well as the actual traveling experiences is considerate and organized and looking out for all travelers' safety and well-being.
Trips balance educational content and experiences with free time for travelers to explore on their own.
The ACIS website provides comprehensive information for all parties involved in the planning and traveling for all trips. Communication, both through webpages and ACIS staff is always a priority.
We have 25 years of experience with ACIS and will not trust any other educational travel company.
17 lipca 2023
Odpowiedź od ACIS Educational Tours
Hi Lisa,
Thank you for writing this review! The website features are not something people mention often so I appreciate the feedback. We have a whole team behind the scenes trying to make the information available and clear, so I will pass on the kudos. I am so happy your overseas experience was great as that is what is all about in the end!
Thank you again,
Laura Smart
SVP Customer Experience
Culinary Tour of Japan
Fantastic experience on the Culinary tour of Japan. Extremely well-planned, great food, good hotels, and wonderful tour managers.
2 sierpnia 2023
Odpowiedź od ACIS Educational Tours
Hello Pamela,
I am so glad you had a wonderful trip to Japan. We appreciate your partnership and can't wait to plan your next adventure. Hope to meet you out on the road again soon!
Laura Smart
SVP Customer Experience
The hotels are very nice and the…
The hotels are very nice and the restaurants chosen by the company. Prices are too high sometimes and some teachers are looking for cheaper choices. I like everything about the company but prices are too high
2 sierpnia 2023
Odpowiedź od ACIS Educational Tours
Hi Marta,
Thank you for writing a review. I know things are getting more expensive everywhere, we are trying to maintain the quality and inclusions that everyone expects with ACIS. We hope that our participants get so much more out of this once in a lifetime experience that the price is worth it. We will keep striving to make the trips exceptional and as affordable as possible. We appreciate your feedback.
Laura Smart
SVP Customer Experience
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