ACES Eye Clinic Recenzje 

233
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I can't praise the staff at ACES Eye Clinic in Wisbech highly enough. I had my left eye surgery on 10th July and my right eye today 17th July. The nurses were amazing, professional, efficient,calm,... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Initial assessment was in Wilmslow , a convenient place from my home. , The procedure was to be in Manchester. This is a very busy area but they do have a private car park. Staff were all helpful... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I was very appreicated with the services provided, Medicial or non-medical staff are professional. Greetings at the reception was excellent. Then, I was guided to follow some clear instructions to com... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I went to the Wisbech eye clinic feeling extremely nervous and anxious. However I was soon put at ease by the nurses who assured me everything would be ok. On having the cataract procedure I was compl... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Centrum okulistyczne

Napisane przez firmę

ACES, founded in 2005, is a pioneering independent provider of NHS eye care services in the community. Supporting the NHS, whilst providing patients with the highest standards of clinical care from expert consultant ophthalmic surgeons.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

233 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 40% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(233)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 159

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I attended trher MK clinic for my…

I attended trher MK clinic for my assesment, Unfortunately there was a short wait but it was explained as an appointment overran. I found the staff very helpful polite and, supplied explaination of the procedures and testd and what they were for. Witing rooms were clean bright and very comfortable.
I have not used the reply on the email as my computer detected a virus.

17 grudnia 2025
Opinia niezależna
Logo ACES Eye Clinic

Odpowiedź od ACES Eye Clinic

Thank you for sharing your experience with our team, Terry. If you need anything else from us, please feel free to give us a call or stop by!

Oceniono na 5 z 5

Professional

Professional, compassionate and friendly.
From the initial referral from my optician for cataract surgery, I cannot fault the service I have received. I am having my second cataract surgery at the end of January and I am feeling less nervous and confident.

11 grudnia 2025
Opinia niezależna
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Odpowiedź od ACES Eye Clinic

Thank you for your great review, Aylin. We sincerely appreciate you taking the time to share your experience, and we look forward to welcoming you back in the New Year.

Oceniono na 5 z 5

Eye corrective surgery.

The whole experience from opticians referral to treatment took only three weeks. Greatly pleased with the instant vision improvement. Be assured you’re in good hands with ACES.

10 grudnia 2025
Opinia niezależna
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Odpowiedź od ACES Eye Clinic

Hi there, thank you so much for providing your wonderful review. We are delighted to hear how pleased you are with your treatment; we strive to provide the highest level of care to all our patients. If you need anything else, please don't hesitate to reach out. Take care and thanks again.

Oceniono na 5 z 5

The member of staff who conducted my…

RThe member of staff who conducted my assessment instantly understood my hearing issue and spoke clearly and loudly, I didn't get her name but many thanks.
Also the whole building appears to be very well run and very efficient.

10 grudnia 2025
Opinia niezależna
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Odpowiedź od ACES Eye Clinic

Hi Martin, thank you for the wonderful review. It's great to know that our team made you feel reassured and supported!

Oceniono na 5 z 5

Nothing but absolute praise

I have been a patient of ACES for many years due to having Glaucoma. From the very first visiit they have always been very Proffesional, Caring, Friendly, Supportive, along with noting being to much trouble. I have no problem at all in recommending this wonderful health provider.

8 grudnia 2025
Opinia niezależna
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Odpowiedź od ACES Eye Clinic

Thank you for your wonderful review, Roy. We are delighted to hear about your satisfaction and truly appreciate you taking the time to share your feedback. We look forward to seeing you again in the future!

Oceniono na 1 z 5

Terrible Service

I had my replacement lens carried out at Chelmsford, they replaced with wrong lens, no accountability and no sense of urgency to correct their mistake despite being nearly 3 months of waiting to fit me in again.

24 września 2025
Opinia niezależna
Oceniono na 5 z 5

was referred by my optician to have my…

was referred by my optician to have my right eye lazered. The reception staff were very friendly & polite. The actual gentleman who did the laser put me at ease and was polite & friendly

22 listopada 2025
Opinia niezależna
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Odpowiedź od ACES Eye Clinic

Hi there, Sharon. Thank you so much for providing your wonderful review. We will be sure to pass on your kind words to our colleagues; I'm sure they will be pleased to hear this. We strive to make all our patients feel as comfortable as possible when they attend our clinics. Thanks again, and take care.

Oceniono na 5 z 5

Exemplary service..

Exemplary service... Great staff who were courteous and knowledgeable as one would expect.

18 listopada 2025
Opinia niezależna
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Odpowiedź od ACES Eye Clinic

Thank you for your praise and kind comments about our team, William!

Oceniono na 4 z 5

Quick response to referral.

Following the referral I was contacted by Aces within 4 days and an appointment booked in 10. The tests carried out seemed thorough although somewhat fragmented. I was put forward for Cataract surgery. The procedure on my first eye was within 3 weeks with the second within a further 20 days.
The staff were very professional if not particularly friendly/chatty. The surgery took about ten minutes. However it seemed very much like a conveyor belt procedure.

3 listopada 2025
Opinia niezależna
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Odpowiedź od ACES Eye Clinic

Hi Alan, thank you for the review and for sharing your experience. We welcome all forms of feedback and will be sure to pass this on to the entire team in the clinic. Please don't hesitate to reach out if there's anything else we can do for you.

Oceniono na 5 z 5

Cataract experience

Aces really know what they are doing. I felt relaxed and well cared for before and after my procedure.
The staff are excellent and the premises comfortable.
Very impressed and grateful.

20 października 2025
Opinia niezależna
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Odpowiedź od ACES Eye Clinic

Hi Sue, thank you so much for taking the time to share your experience. It's wonderful to know that you felt at ease with our team and are enjoying your improved vision! Thanks again for the great review!

Oceniono na 5 z 5

Helpful friendly staff

Very good treatment staff very helpful and all procedures were well explained

3 października 2025
Opinia niezależna
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Odpowiedź od ACES Eye Clinic

Hi Alan, thank you for the review. We are glad to hear that you received such excellent care from our team. Please don't hesitate to reach out if there's anything else we can do for you.

Oceniono na 5 z 5

Aces Eye Clinic - An excellent procurement by the NHS

Apart from not being told about the wait time of 40 to 45 minutes before being seen Aces staff were all professional and friendly. The tests carried out were very extensive and the machines used were impressive. It took about an hour to ascertain that both my eyes needed cataract operations. A very thorough appointment. The NHS chose well using Aces.

31 października 2025
Opinia niezależna
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Odpowiedź od ACES Eye Clinic

Hi there, Stephen. We are really sorry to hear about your wait time; it's certainly not the norm for our day-to-day clinic operations. We really appreciate your feedback. We strive to maintain a high level of professionalism with all our patients when they visit their local ACES eye clinic. Thank you for the 5-star review, and we look forward to your next visit. Take care, and thanks again.

Oceniono na 5 z 5

Aces staff and expertise were excellent…

Aces staff and expertise were excellent they went above and beyond to make you feel at ease before during and after the whole procedure great team

27 października 2025
Opinia niezależna
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Odpowiedź od ACES Eye Clinic

Thank you for your praise and kind comments about our team, Matt!

Oceniono na 5 z 5

My first cataract removal.

My first cataract removal so a new experience for me. The whole procedure went very smoothly. The HCA’s who instilled plenty of eye drops, the Surgeon who performed the procedure and the after care and advice was all very good. Thoroughly recommend ACES for any ophthalmic procedures that they cover.

27 października 2025
Opinia niezależna
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Odpowiedź od ACES Eye Clinic

Thank you for the great review, Beverley. We are delighted to hear you received such excellent care and that everything went smoothly. We look forward to seeing you again soon!

Oceniono na 2 z 5

Cataract surgery. The assessment before operation was…

The assessment before operation was great. The operations went smoothly. But I’m very disappointed with the follow up call after the second eye surgery hasn’t happened. 2 appointments later that didn’t happen. No explanation as to why. Definitely no apology. So frustrating. Still waiting nearly 2 weeks after surgery. Was told I would get a call back. This didn’t happen either. So I still don’t know if the appointment has been arranged for the third time. Just not good enough.

17 października 2025
Opinia niezależna
Oceniono na 5 z 5

Very welcoming reception.

Very welcoming reception.. Wery comfortable waiting room. Everything so professional, surgeon or doctor put my mind at ease he was so kind explaining everything to me,left more relieved and happy to know what the problem was, thankyou mary.

15 października 2025
Opinia niezależna
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Odpowiedź od ACES Eye Clinic

Thank you for your praise and kind comments about our team, Mary!

Oceniono na 5 z 5

Excellent

Referred by my regular optician to check suspected early signs of glaucoma, I was given a very thorough examination of all aspects of eye health earlier in the year which revealed no serious concerns. Six months on I have had a follow-up appointment to monitor the situation. It's re-assuring to have this care available and I rate 5 star satisfaction for the clinic, its staff and the diagnostic procedures.

14 października 2025
Opinia niezależna
Logo ACES Eye Clinic

Odpowiedź od ACES Eye Clinic

Thank you for the wonderful review, David. It's great to know that our team made you feel reassured and supported throughout your journey with us. If you need anything else from us, please feel free to give us a call or stop by!

Oceniono na 5 z 5

Super helpful

Super helpful. Assisted with wheelchair. Clear concise discussion with specialist.

8 października 2025
Opinia niezależna
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Odpowiedź od ACES Eye Clinic

Thank you the great review and kind words about our team!

Oceniono na 5 z 5

Outstanding Cataract procedure.…

The experience I had at the Clinic was second to non. I was so pleased that Aces could perform surgery on both my eyes within a ten day period. The Surgeon and all the staff were very friendly, helpful and obliging. My husband had the same procedure 5 years ago and he had the same opinion as my self. I would wholly recommend Aces to any one as the team worked brilliant together.

29 września 2025
Opinia niezależna
Logo ACES Eye Clinic

Odpowiedź od ACES Eye Clinic

Thanks for taking the time to share your experience. Everyone at the clinic will be thrilled to read your post and hear how happy you are after your surgery!

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