I can't fault Accu's products or times of dispatch, however, they have been let down by DPD their courier. DPD delivered my latest parcel to a third party without my authorisation. Accu quickly dispa... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Fantastic website, extremely clear with masses of information about individual products and large variety available. User friendly ordering system from start to finish, i would highly recommend. We ru... Zobacz więcej
Reakcja na opinię
Easy to use website/storefront and has all the important data available for choosing the right components. Fast to ship once ordered and well packaged with components arriving to my door in Australia... Zobacz więcej
Reakcja na opinię
This company cares about their customers more than any other I've used for many years. Great communication, regular updates on deliveries and a very kind, helpful customer service If only more c... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Dostawca elementów złącznych
- również w kategorii:
- Inżynier mechaniki precyzyjnej
- Producent części do maszyn
- Produkcja
- Supermarket przemysłowy
O Accu Components
Napisane przez firmę
Accu supplies a wide range of precision engineering components to over 50% of the world's top 100 manufacturers.
Building Tomorrow
Building tomorrow isn’t just about selling components. It’s realising that the human truth that Accu serves is progress, and empowering the makers, engineers and innovators to build tomorrow.
We care about the small things - taking pride in working with our customers to create life changing advancement. From tiny screws in children's prosthetic limbs, to precision bolts within fusion reactors that promise unlimited clean energy; our components are delivered across the world to help build a better tomorrow.
AccuPro
AccuPro is built for engineers & creators who fully understand that speed is key to the design & build process. For just £30, you receive 1 year’s express delivery on all orders, big or small. So you can turn your concept into a working prototype faster than ever before.
Trusted By The Global Engineering Community.
- 30,000 Positive Customer Reviews.
- 750,000,000 Components Sold.
- 125+ Countries Served Worldwide.
Dane kontaktowe
Hope Bank Works, HD9 6QA, Huddersfield, Zjednoczone Królestwo
- 01484 937010
- help@accu.co.uk
- accu.co.uk
Złamanie zasad
Delivery of the parts matched…specifications
Delivery of the parts matched specification ,price good , availability in small quantity , quick delivery and well packaged overall good value for money.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Accu Components
Hello John,
Thank you for taking the time to share your feedback! We are absolutely delighted to hear that your order matched specification, was well packaged, and offered great value with fast delivery, even for small quantities! We hope to see you again soon.
Great service
Great service. No hassle. Good website. Straight forward order and it's done. Brilliant
1 lipca 2026
Opinia niezależna
Odpowiedź od Accu Components
Hello Steven,
Thanks for your fantastic review!
We’re delighted to hear that you found our website easy to use and that your ordering experience was straightforward and hassle-free.
Making the buying process as simple and efficient as possible is something we work hard to achieve, so it’s great to know we delivered for you.
Great communication and delivered when…
Great communication and delivered when promised.
25 czerwca 2026
Opinia niezależna
Odpowiedź od Accu Components
Hello Keith,
Thank you for taking the time to share your review! We are delighted to hear that you experienced great communication and that your order was delivered exactly when promised. We hope to see you again soon.
International shipping was a problem:
International shipping was a problem:
The ordered item was held by customs for 1 week because of miscommunication between ACCU and FedEx about import description to classify commodity.
In addition to the clearance delay, I was charged $20 of storage fees by FedEx and a $15 disbursement Fee
(Custom duty was only $2.35)
In my communications with ACCU, they claimed FedEx mishandled their email.
In any case of responsibility--ACCU's or FedEx's, the former did nothing to help me with the additional expenses assessed by the latter, which reflects unprofessional customer relations in addition to a demonstration of inexperience for international shipping.
The response from ACCU brings nothing new and again, if what they say is true, they should have tried to get the $20 storage fee cancelled.
Looking at the one star ratings by others, this is not the first time ACCU is both incompetent and poor in customer retention.
Update from ACCU:
"After carrying out a full investigation into what happened, I believe we could have handled your order much better. I’ve shared feedback with everyone involved to help ensure this doesn’t happen again.
As a gesture of apology, I’ve refunded your order in full ($xx.yy). I’ve also added 3 months of complimentary AccuPro to your account, which entitles you to unlimited free express deliveries for the next three months.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right. We hope to provide you with a much better experience in the future.
Kind regards
Jessica ...
Customer Satisfaction Manager"
So now I am impressed and revising my rating.
6 maja 2026
Opinia niezależna
Odpowiedź od Accu Components
Hello Olivier,
Thanks for taking the time to share your feedback. We're really sorry to hear of your experience with your order.
We've checked your order and can confirm that all the required customs documentation was sent with the shipment.
When FedEx requested additional copies, these were sent over promptly.
We value your feedback and will continue working to make our ordering and delivery process as transparent and easy as possible.
item not delivered but quickly sorted…
item not delivered but quickly sorted and replacement sent
26 czerwca 2026
Opinia niezależna
Odpowiedź od Accu Components
Hello,
Thanks for your feedback! I'm really sorry your original order didn't make it to you.
I'm glad we were able to get a replacement sent out quickly and get things back on track.
We know how frustrating these issues can be, so thanks for bearing with us while we sorted it.
Bad International Delivery
The order was on 5 Jun. By 25 Jun, Fedex reported it was being returned to shipper, reason given as "Undeliverable". At no time was Accu able to provide any delivery estimate, or information as to its whereabouts. Sorry to say, Accu does not do shipments to the USA reliably.
25 czerwca 2026
Opinia niezależna
Odpowiedź od Accu Components
Hello,
Thank you for bringing this to our attention. At Accu, we aim to deeply understand our customers' expectations.
Reliability is a core attribute of our organisation, and we take transparent communication very seriously. We want to ensure that speed and accuracy co-exist without compromise, so it is disappointing to hear about the breakdown in tracking information and the return of your order by FedEx.
We would like to investigate this shipment further and ensure we make this right for you. Please reach out to us directly at help@accu.co.uk with your order details so our Customer Service team can look into what caused this delivery failure and arrange a swift solution.
Excellent company delivering a great service
Great product made available in the quantity I needed so no wastage at all. Good communication and simply ordering process that was followed up by fast delivery.
16 czerwca 2026
Opinia niezależna
Odpowiedź od Accu Components
Hello,
Thanks for taking the time to leave such a positive review.
We’re delighted to hear that you found the ordering process simple and that our team kept you well informed throughout. It’s also great to know your order arrived quickly and that we could support your requirements efficiently.
Feedback like yours helps us continue delivering the reliable service and buying experience we strive for every day.
Ordering couldn't be simpler
Ordering couldn't be simpler. Log on, easy to find what you need, great pricing and quick delivery. Always tell you if goods have a longer due date. Love ordering from this company, quick and easy, that's what we all want, no faff !
23 czerwca 2026
Opinia niezależna
Odpowiedź od Accu Components
Hello Michelle,
Thank you for your fantastic review.
We're thrilled to hear that you find our ordering process simple and straightforward. Making it easy for customers to find what they need, with clear communication, competitive pricing and fast delivery, is exactly what we aim for. It's especially great to know that our updates on lead times help make the experience even smoother.
Your kind words mean a lot to the team, and we truly appreciate your continued support.
Quick and easy
Used while looking for imperial size screws, ordered a few times from them. In stock and received within a couple of days.
16 czerwca 2026
Opinia niezależna
Odpowiedź od Accu Components
Hello Mark,
Thanks for your great feedback.
We're delighted to hear that you've chosen Accu for multiple orders and that you've found the items you needed readily available. It's great to know that our fast and reliable delivery service has helped make your experience a positive one.
We really appreciate your continued support and look forward to assisting you again in the future.
No collect order option.
No collect order option.. i live 5 minutes away from the factory/warehouse, but yet my only option is to pay £5.25 to get a item within walking distance, not exactly great for the environment either...
19 czerwca 2026
Opinia niezależna
Odpowiedź od Accu Components
Hi,
Thanks for your feedback.
We completely understand where you're coming from, especially when you're only a few minutes away from our warehouse.
We're currently trialling a collection option for local customers, which is only available for orders placed over the phone at the moment.
We're keeping a close eye on how it's received as we look at ways to make it more widely available in the future.
I have used this company for a number…
I have used this company for a number of years to supply us specialists bolts and fasteners for our boutique bicycle brand Vielo.
I cannot praise them enough for a very easy experience of finding the parts I needed on their website, to the super reliable delivery service.
Please keep it up.
20 czerwca 2026
Opinia niezależna
Odpowiedź od Accu Components
Hello Ian.
Thank you for your continued support over the years!
It’s great to hear that you’ve had such a positive experience with us, from finding what you need on our website through to receiving your orders reliably. Knowing we can help support innovative brands like Vielo makes feedback like this especially rewarding for our team.
We really appreciate your kind words and loyalty, and we’ll do our best to keep delivering the service you’ve come to expect from us.
Had better quality screws for less.
Paid top dollar for a couple of dozen screws I needed, also £6 postage. Delivery was exceptionally quick and screws were to spec, but cross heads were very shallow and screwdriver made mincemeat out of them. Illustrations on website not to scale, which is clearly mentioned in fairness.
14 czerwca 2026
Opinia niezależna
Odpowiedź od Accu Components
Hello Alan,
Thank you for taking the time to share your review. We are glad to hear that your screws were delivered quickly and that they arrived exactly to your required specification. However, we are very sorry to hear about the issue you experienced with the screw heads. We aim to understand our customers' expectations and match this, so it is disappointing to learn that the drive depth did not perform perfectly during installation. At Accu, we uphold exacting tolerances and rigorous quality standards for all our products, and our team is committed to ensuring you have reliable components built for performance. We would love to investigate this further for you. Please reach out directly to our Customer Service team at help@accu.co.uk with your order details. If you can provide a bit more information regarding the specific screwdriver bit used, or if you would like us to look into alternative high-performance drive types (such as Hex or Torx options), we are here to help solve your engineering challenges with precision.
Excellent company
Excellent company. Good products, lightning shipping and orders accurate. My goto company for nuts, bolts and fixings!
12 czerwca 2026
Opinia niezależna
Odpowiedź od Accu Components
Hello,
Thank you for the fantastic feedback! We are absolutely delighted to hear that we have become your go-to company for nuts, bolts, and fixings. We look forward to seeing you again in the future!
Prompt
From ordering to delivery and everything in between . Great service good product and reasonable costs including delivery
8 czerwca 2026
Opinia niezależna
Odpowiedź od Accu Components
Hello Stephen,
Thank you for taking the time to share your review! We are absolutely delighted to hear that you had a seamless experience with us from ordering to delivery and everything in between. We hope to see you again soon.
This is my second excellent experience…
This is my second excellent experience with Accu.
This time I was trying to find a competent to mend a detachable footstool on an expensive teak garden steamer chair. I went to the manufacturer but they no longer sold this item.
Despite the fact that I only wanted two components that would cost less than £2 each, Accu went above and beyond to identify the right component, asking me the relevant questions to make sure that I ordered the correct part.
Accu even said that if the part I ordered was wrong (eg incorrect thread size) and I sent them my old part they would try and match it for me.
Amazing service for a very small sale. My teak steamer chair footstool is now safely attached to the chair and can be easily removed.
14 czerwca 2026
Opinia niezależna
Odpowiedź od Accu Components
Hello,
Thanks for taking the time to leave your amazing review. We are absolutely delighted to hear about your experience. By combining our precision-engineered components with a best-in-class experience, we are proud to help our customers bring their ideas to life and protect the products they love. Thank you for your continued trust in Accu, and we look forward to supporting your future projects!
Accu have an extensive stock of fixings…
Accu have an extensive stock of fixings and fasteners. I was searching the internet for a specific type without success then I stumbled across the Accu site which has everything!
Great prices, super fast delivery.
12 czerwca 2026
Opinia niezależna
Odpowiedź od Accu Components
Hello Steve,
Thank you for taking the time to share your review! We are absolutely delighted to hear that you came across our website and found the exact fixings you had been searching for. We look forward to supporting your future projects!
Accu components are always spot on
Accu components are always spot on, come as ordered, well packed and in good time.
12 czerwca 2026
Opinia niezależna
Odpowiedź od Accu Components
Hello Peter,
Thank you for the fantastic feedback! We are absolutely delighted to hear that your orders from Accu are always spot on, well-packed, and arrive in good time. We hope to see you again soon.
Detailed Website to Ensure you can order the right size
I was looking for washer to raise my rather heavy garden gate. Most websites sold the item I was after - washer with 15mm bore - but Accu was the only one I found with detailed drawings of their items showing all dimensions. This was extremely helpful and I ordered and received them, very well packaged, quickly and they fitted first time. Shame more websites don't go to the trouble of providing the information needed to make a valued decision. Highly recommended.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Accu Components
Hello Paul,
Thank you for taking the time to share your review! We are delighted to hear that our detailed drawings helped you make a valued decision and source the exact 15mm bore washers needed to raise your heavy garden gate. Thank you for the high recommendation, and we look forward to supporting your future projects and helping you bring your ideas to life!
Good to deal with
Extensive stock. Quick delivery. Decent prices. Friendly Customer Service easily accessible. I really can't fault the company.
4 czerwca 2026
Opinia niezależna
Odpowiedź od Accu Components
Hello Derek,
Thanks for leaving such a great review. We always adopt a positive, people-first approach, so it is fantastic to know that you found our customer service team to be friendly and easily accessible. See you soon!
easy to use website
easy to use website, quick delivery and good communication while goods are in transit
8 czerwca 2026
Opinia niezależna
Odpowiedź od Accu Components
Hello Ian,
Thank you for taking the time to share your review! We are delighted to hear that you enjoyed our easy-to-use website, quick delivery, and the communication while your goods were in transit. We hope to see you again soon.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.