A2Z Airport Parking Recenzje 

1017
•
Wynik TrustScore: 3.5 na 5

3,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Thank you so much for helping LUBNA VERY GOOD CUSTOMER SERVICE HIGHLY RECOMMEND FROM SHAH

Reakcja na opinię

Oceniono na 1 z 5

Call me and I will provide all info you need. The email address used is Terrible, incompetent, waste of money, no accountability. NO WAY OF reaching anybody to complain. Booked in advance, advertised... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Amazing service at a fantastic price! Parked at Gatwick North Terminal, just in the hotel car parks, super easy to find, 5 minutes from parking up to walking into bag drop. Return was very simple t... Zobacz więcej

Oceniono na 5 z 5

An excellent 'no problem' experience on both drop off and pick up at Heathrow T5, the latter at just after 5am on a Sunday morning following a long flight from South Africa. Everything was well docume... Zobacz więcej

Informacje dotyczące firmy

  1. Usługa parkowania samochodów
  2. również w kategorii:
  3. Międzynarodowy port lotniczy
  4. Parking
  5. Transfer lotniskowy

Napisane przez firmę

A2Z Airport Parking is a comprehensive online platform offering various parking services for major UK airports. With a user-friendly interface, customers can quickly compare and book airport parking options, including official short and long stay parking, meet and greet services, park-and-ride options, and offsite self-parking facilities. A2Z caters to travellers looking for convenience and affordability, with services tailored to different needs, such as parking with electric vehicle (EV) charging. Established seven years ago, the company prides itself on transparency, offering competitive rates and a secure booking process. With a flat 12% commission structure for affiliates and a solid network of airport parking providers, A2Z Airport Parking has built a strong reputation within the industry. Their extensive experience in airport parking operations ensures reliability and high customer satisfaction. The site supports easy booking management, providing travellers with peace of mind.


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 33% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,6

Wszystkie recenzje

(1017)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 22

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

The perfect company

We have used many companies and for various reasons tried another one until these guys. Very professional, prompt, and reliable. We would recommend these.

Thanks, guys keep it up.

11 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Trustworthy & easy to arrange

Drop off & collection was very simple and the staff were so friendly. Exceeded our expectations as we'd never dropped off at Heathrow and were a bit anxious about the whole thing, but the car came back exactly as I'd left it with no excessive mileage. They were also patient ad we struggled to find the car park entrance and were later than expected. Really would recommend and will use again 😃.

14 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Best of the lot!

I have used Terminal Parking for a number of years now. After a very bad experience with another provider, it was Terminal parking that helped me out while I was at the airport rushing to catch a flight. I’ve used them ever since. Always on time and ready. Key here - trustworthy!

9 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Great service all round, many thanks.

Drivers both ways were helpful and friendly, plus person answering the telephone was very patient with our queries. I was told where to park my car and we headed off with no delay. Unfortunately we had forgotten our coats and my husband had to go back to get them from our car. Driver didn't charge him extra as there were people waiting to be picked up. Great service all round, many thanks.

2 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Fabulous value

Outbound - good comms, short wait time, friendly staff.
Inbound - good comms, short wait, friendly staff.
Fabulous value!

29 października 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent and efficient service. No waiting.

Excellent, efficient service. So much better now, not having to call at any point. Having a dedicated booth meant I could just drive in and drop the keys. The car was also waiting for me when I returned, so no hanging around for it to arrive.

28 października 2024
Opinia niezależna
Oceniono na 1 z 5

I paid for parking for 9x days so in…

I paid for parking for 9x days so in total 216hrs of parking and I overstayed by 4hrs in part due to a short delay in Tenerife and a slightly longer flight time.
I was then charged £25.50 which whilst maybe within the company terms and conditions is clearly morally wrong!
I do not anticipate this review will achieve much as it was within the terms and conditions but I will not be using Birmingham airport or your parking services again.

27 października 2024
Opinia niezależna
Oceniono na 5 z 5

Had a issue with our car being given a…

Had a issue with our car being given a parking fine after we dropped it off at 11.15 only for the car to be caught on camera leaving the car park at 13.06. Obviously we disputed this and after contacting sunil at a2z the situation was sorted within 48hrs with the fine being paid for by a2z even though it wasn't there fault it was the company who done the meet and greet Heathrow express parking.

16 października 2024
Opinia niezależna
Oceniono na 5 z 5

Amazing service at a fantastic price!

Amazing service at a fantastic price!
Parked at Gatwick North Terminal, just in the hotel car parks, super easy to find, 5 minutes from parking up to walking into bag drop.
Return was very simple too, flew back into south terminal, picked car up from short stay car park there, just call when you are done at luggage collection, easy directions to space, car was ready and waiting for us with a lovely friendly agent.
Highly highly recommend!

14 października 2024
Opinia niezależna
Oceniono na 1 z 5

Nightmare Experience- Do Not Use This Company

Would be more suitable to give this company NO STARS! The vehicle was given back to me damaged (having had it repainted recently); which the company is refusing to pay for in orderly means, telling me to deliver it to a different garage of theirs for what would assuredly be a dodgy repair. Furthermore, the reliable dash-cam that is movement controlled was unplugged as soon as the car was parked! I have evidence that the meter has added extra miles than should have been used, and the customer service is terrible. Calling the company is calling a random mobile number, with an unbothered employee picking up, not even stating the company name (calling a local chip shop is a better experience).
The company has done nothing to resolve this issue amicably, and I am currently having to seek legal counsel out of pocket for the losses occurred by this damage which has affected my own business significantly.

18 sierpnia 2024
Opinia niezależna
Logo A2Z Airport Parking

Odpowiedź od A2Z Airport Parking

Thank you for describing your unsatisfactory experience with one of the airport car parking providers.

As you know, A2ZAirportParking.co.uk is a price comparison website that acts as a booking agent for advertised airport car parking at all the major airports in the UK. A2ZAirportParking.co.uk do not own or operate the Car Parks at the Airport and does not provide Airport Car Parking Services. The car parks are owned and operated by the airports themselves or privately owned companies, and as per the terms and conditions of your booking, your contract is directly with the individual car park. We do our utmost to ensure that each car parking provider that advertises their car parking services on our price comparison website operates to the high standards we demand, but mistakes/incidents can happen sometimes.

The review you posted was unrelated to us here at A2ZAirportParking.co.uk; it was with the Parking Company you selected to purchase your Parking.

We accept that the service provider damaged the vehicle, but the service provider also offered a complete repair with a 2-year guarantee of paintwork, which you refused to proceed with.

The standard meet-and-greet parking requires driving up to 30 miles, and your car was driven 25 miles.

Please accept our sincerest apology for any trouble this may have caused you. We highly appreciate your feedback, as it will help us improve. We hope to serve you again in the future, and we thank you for your continued support.


Kind regards,
A2Z Airport Parking Support Team

Oceniono na 5 z 5

Great experience with A2Z

After going through a not so pleasant experience with another meet and greet company, I decided to go back to A2Z and I am really pleased I did. No issues with dropping off the vehicle and return was within 20 minutes of me contacting them.

Best of all, my vehicle was clean and everything that I left in the vehicle was still there.

I would recommend A2Z based on my experience.

17 sierpnia 2024
Opinia niezależna
Logo A2Z Airport Parking

Odpowiedź od A2Z Airport Parking

Thank you so much for your positive feedback! We’re thrilled to hear that your experience with A2Z Airport Parking was a pleasant one, especially after your previous experience. It’s great to know that the drop-off and return process went smoothly and that your vehicle was well taken care of. Your recommendation means a lot to us. If you ever need our services again, we’ll be here to help. Safe travels and thanks again for choosing A2Z!

Oceniono na 1 z 5

I had the worst experience ever …

I had the worst experience ever with this company, and their actions border on outright fraud. I booked a parking space well in advance on 1st June for £27 through Groupon, expecting a smooth experience. However, on the day of my booking, 23rd July, I arrived at Manchester Airport only to find out that my booking had been canceled without any prior notice.
As a result of this cancellation, I was left stranded at the airport and had to wait over an hour under immense stress to sort out the issue. In the end, I was forced to pay £136 for a new parking space, something I could have booked directly through Manchester Airport for nearly £60 on 1st June, had I not used Groupon.
For three days, I corresponded with Groupon, and they assured me that they would resolve the issue. And after all correspondence, I received a call from A2Z airport parking on 14th August at 14:31, a representative admitted they didn’t have time to inform me of the cancellation. Later, they attempted to provide a screenshot of an email they claim was sent two days after my booking to notify me of the issue. However, I never received this email, and the representative had already stated they didn’t have time to notify me. If this email truly existed, why not provide the actual email instead of a suspicious screenshot?
This experience has been nothing short of humiliating and incredibly frustrating. The lack of communication, transparency, and outright disregard for their customers is unacceptable. Each interaction with this company has only made the situation worse, exposing their unprofessional and deceptive practices.
I strongly advise against using this service. They clearly have no regard for their customers and engage in unethical behaviour. I will be sharing my experience across every platform I can, as this kind of treatment needs to be exposed.

23 lipca 2024
Opinia niezależna
Logo A2Z Airport Parking

Odpowiedź od A2Z Airport Parking

Thank you for your feedback. We sincerely apologize for the distress you experienced and would like to address the issues you’ve raised.

We have thoroughly reviewed our records and can confirm that an email notification was sent to you regarding the cancellation of your booking. Our records indicate that a full refund was processed promptly in accordance with our policy. We understand from your communication that you were seeking additional compensation, which was not possible within the terms of our refund policy.

We want to clarify that our intent is always to provide transparent and professional service. We acknowledge the frustration caused by the situation and assure you that we take such feedback seriously. Our team strives to improve our processes and ensure that similar issues are managed more effectively in the future.

Regarding the review, we wish to address that the claims made, particularly those suggesting fraudulent behavior, are concerning. We have acted in accordance with our policies and communicated with you as best as possible. We regret that this situation has led to such dissatisfaction.

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