Customer service help line staff helped overcome my order of normal fit shoes and not the needed wide fit shoes. The order could not be stopped once paid however help line staff have helped to solve... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Terrible quality bike and absolutely no back up from 99 bikes, I bought a pedal raider last year and in 3 months It started creaking and clunking, also I have had spokes snapping. They would not h... Zobacz więcej
For me they have been exceptional with every interaction at Ashmore on the Gold Coast. I would recommend them to anyone. Great friendly and timely service, reasonable prices, great access. All good
Very friendly, helpful and polite service and advice from Austin and Tom today, at 99 Mitchell in the ACT, thanks lads. Such a pleasure to be welcomed and to receive great service, and advice, love yo... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Dane kontaktowe
66 Abbotsford Rd, 4006, Bowen Hills, Australia
- 1800 990 523
- help@99bikes.com.au
- 99bikes.com.au
3,8
Dobra
16 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Always helpful and friendly
Always helpful and friendly. Nice bunch of lads to deal with.
6 lipca 2023
Odpowiedź od 99 Bikes
Cheers for the great review!
Great resolution to a minor problem
5 lipca 2023
New cyclist
My bike was assembled and ready to pickup within a week very happy Declan was very helpful and knowledgeable about products and advice he gave me was very helpful .
5 lipca 2023
Most friendly and approachable staff…
Most friendly and approachable staff around. They were so nice and my bike was tuned just before it was handed off to me, great experience. Definitely would recommend to anyone who wants a new shiny ride.
5 lipca 2023
Odpowiedź od 99 Bikes
Thank you for the great review!
Odpowiedź od 99 Bikes
Thank you for the great review!
I got what I came for.
I got what I came for, namely picking up the online and instore purchases. It was a Sunday morning, and the staff were a little disorganised and I largely had to fend for myself without any assistance. I reckon I might have bought more (couple of tyres) had someone had the time to help me.
1 lipca 2023
Odpowiedź od 99 Bikes
Thanks so much for the great review and feedback!
I ordered and paid for a Co2 bottle,it…
I ordered and paid for a Co2 bottle,it never arrived. I assume it cannot be posted as it is a dangerous goods, but no contact from 99bikes with an explanation and a refund of the product.
2 lipca 2023
Odpowiedź od 99 Bikes
Thanks for your feedback Leigh.
We've looked into your order and can confirm you didn't order a CO2 cannister on this order. We have emailed you the invoice for the remaining 3 items that you purchased and that have been delivered.
Excellent service and product
I purchased Shimano bike shoes via click and collect. A friendly text was received within an hour to let me know they were ready. At the shop, it was quick to pick them up. No hassles at all
2 lipca 2023
Odpowiedź od 99 Bikes
Thanks for the great review!
Excellent customer service
Excellent customer service. Brock fro the warehouse made a return a positive experience ans ensure I will be a return customer. Excellent communication.
Congatulations
16 lipca 2023
Odpowiedź od 99 Bikes
Thank you for the review Colin! We are glad Brock could help you with your return!
Bke was ready for pickup
Bke was ready for pickup. Employee fully explained the prcedureb for operatin and adjusted bike to suit my size.
2 lipca 2023
Odpowiedź od 99 Bikes
Thanks so much for the great review, we hope you enjoy riding your new bike!
Great service and product.
Product description, communication and delivery were all very well done. I was very pleased with the product I had ordered.
29 czerwca 2023
Odpowiedź od 99 Bikes
Thank you for the review!
99 bike Hoppers
99 bike Hoppers, my favorite shop, good price and great product quality.
29 czerwca 2023
Odpowiedź od 99 Bikes
Cheers for the amazing review!
Awesome Service
The Staff was very helpful, had everything I need, very good to deal with.
30 czerwca 2023
Odpowiedź od 99 Bikes
Thanks a lot for the great review!
Odpowiedź od 99 Bikes
Thanks so much for the fantastic review!
The mechanic was really approachable…
The mechanic was really approachable and did a great job.
30 czerwca 2023
Odpowiedź od 99 Bikes
Thanks so much for the great feedback!
Was another easy professional change…
Was another easy professional change over of clip in pedals.Maybe could have been done on the spot I thought,but since you were short staffed,had to comeback few days later…..no sweat.😁
29 czerwca 2023
Odpowiedź od 99 Bikes
Thanks a lot for the great review!
Great price and fast delivery.
29 czerwca 2023
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