I personally like to thanks Ethan at South Melbourne store for his exceptional customer service. I recently brought a BMC bike from the store but the fitting wasn’t quite right, Ethan went the extra m... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Jack was really helpful on which tire I should get and how to set them up and really cared about me getting the best out of the gear I had. Thanks Jack
Friendly service Parking is not great at location would be the only downside.
Reakcja na opinię
click and collect is an offesive process. i get we are in a lockdown but the toxic service and spirit from the team is unhelpful. South Melbourne branch i had to attend twice and no-one answered the... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Dane kontaktowe
462 City Road, 3205, South Melbourne, VIC, Australia
- (03) 9957 1847
4,7
Doskonała
140 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Friendly staff and great customer service at 99 Bike South Melbourne
I personally like to thanks Ethan at South Melbourne store for his exceptional customer service. I recently brought a BMC bike from the store but the fitting wasn’t quite right, Ethan went the extra mile to get all the right parts that we ask for, nothing is too hard. Highly recommend this place for genuine staff, customer service and good value for money.
9 września 2023
Opinia niezależna
Odpowiedź od 99 Bikes - South Melbourne
Thanks for the great review!
Odpowiedź od 99 Bikes - South Melbourne
Thanaks for the Review!
Odpowiedź od 99 Bikes - South Melbourne
Thank you Andrew!
Enjoy your new Heat rate monitor!
Friendly service
Friendly service
Parking is not great at location would be the only downside.
26 marca 2023
Odpowiedź od 99 Bikes - South Melbourne
Thank you for the feedback Adam!
Enjoy your purchase!
Odpowiedź od 99 Bikes - South Melbourne
Thank you for the review Kelvin!
So happy to hear you love your new bike!
Happy riding!
Odpowiedź od 99 Bikes - South Melbourne
Hi Mark,
We are glad that you love our South Melbourne team like we do!
Regards,
Brenna
The staff (Nathan) are so helpful and…
The staff (Nathan) are so helpful and knowledgeable
23 lutego 2023
Odpowiedź od 99 Bikes - South Melbourne
Hi Stu,
Thank you for the review!
Enjoy!
Thanks Jack!
Jack was really helpful on which tire I should get and how to set them up and really cared about me getting the best out of the gear I had. Thanks Jack
5 grudnia 2022
Opinia niezależna
Carl at the South Melbourne store…
Carl at the South Melbourne store always provides exceptional customer service. He efficiently looked after my sale today whilst expertly managing a line of other customers, all with professionalism and genuine care. He’s a credit to your organisation.
11 września 2022
Opinia niezależna
Odpowiedź od 99 Bikes - South Melbourne
Thanks for the amazing review!
Ordered some shoes which were the wrong…
Ordered some shoes which were the wrong size. Went into the local store and they changed them over straight away. Great service.
31 sierpnia 2022
Odpowiedź od 99 Bikes - South Melbourne
Thanks Matt for the 5 stars!
Odpowiedź od 99 Bikes - South Melbourne
Thanks for the 5 star review Tessa!
Excellent service and products.
Excellent service and products.
The staff are so welcoming and helpful. I got just what i needed!
8 sierpnia 2022
Odpowiedź od 99 Bikes - South Melbourne
Thanks for the 5 star review Farouk. Glad to hear you had a great experience instore and we are looking forward to see you again very soon.
Great customer service by great staff
24 czerwca 2022
Odpowiedź od 99 Bikes - South Melbourne
Thank you for the kind words! See you again soon!
Kiet and the team are always excellent…
Kiet and the team are always excellent to deal with - reliable and helpful.
16 czerwca 2022
Odpowiedź od 99 Bikes - South Melbourne
Thanks Mike!
I'm so glad to hear Kiet and the team are always able to help out.
Come see us in store again soon.
Happy riding!
Easy to order
Easy to order. Easy to pick up. Ended up buying more bits when I got there. Didn’t matter, at least the things I wanted were eating for me!
11 czerwca 2022
Odpowiedź od 99 Bikes - South Melbourne
Thanks a lot for the glowing review!
I am visiting Melbourne Australia from…
I am visiting Melbourne Australia from New York City. I use a wheelchair and unfortunately, the sidewalks aren't that great for wheelchair and castor tires. My large tire was punctured and my small tire twisted between the street and tram track and spinning like a grocery cart. This happened on Flinder Street in the middle of the street. Definitely scary
If you know this feeling of immediate urgency. All the shops were closed so I emailed and waited for shops to be available. 99Bikes was proactive, accurate, and fixed my chair. They know bikes an honestly the best fast and detailed service I received from a bike store. I attend many swapping out tires, finding new parts, etc.
This allows me to have legs and continue my visit.
Alistair and the team are amazing and not just selling bikes but knowledgeable about the details and extremely nice while at it. A bonus is that they have great music taste while you are waiting and that just adds to the ambiance and business itself. Thank you, Alistair.... so very much!
9 czerwca 2022
Opinia niezależna
It seems that old bike has been handed over to me…
It seems that old bike has been handed over to me. I was expecting new bike while purchasing it from 99 bikes.
8 czerwca 2022
Odpowiedź od 99 Bikes - South Melbourne
Hi Luv,
I apologise for your experience. I would like to ensure you that we sell our bikes at top condition with safety checks and assessments done before passing over the bikes. I have been in touch with the store and they will reach out to you shortly to discuss further.
Exceptional Delivery Service!
Fast delivery service with the correct products requested. I ended up purchasing additional items.
12 maja 2022
Odpowiedź od 99 Bikes - South Melbourne
Hi Mike, thank you for your review. Hope you have a great day :)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.