99 Bikes - College Park Recenzje 61

Wynik TrustScore: 4.5 na 5

4,3

107 North Terrace, 5069 College Park, SA, AU


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Zobacz, co mówią recenzenci

Oceniono na 3 z 5

Transaction was fast and delivery was on time. The bike is nice and sturdy. Quality wise it fits the price. The only issue I have is that I can’t fold the folding bike that I bought. I have tried so m... Zobacz więcej

Oceniono na 3 z 5

Ordered the product and specifically put on the order instructions ‘Post to my PO Box’. This didn’t happen and with the address slightly incorrect on the order, the parcel went back and forth for almo... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I had ordered a helmet online as it wasn't available in the local stores, however it did not fit well. I was able to take it into my closest store at College Park SA and they refunded the cost and was... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

It was not clear that the bike had to assembled when purchasing. In addition, the front brake does not fit the bike and having no ability to get to the bike store means there is only the back brake in... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep rowerowy
  2. Sklep z akcesoriami rowerowymi
  3. Sklep sportowy

Napisane przez firmę

At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

61 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

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Oceniono na 3 z 5

Hard to Fold - Folding Bike

Transaction was fast and delivery was on time. The bike is nice and sturdy. Quality wise it fits the price. The only issue I have is that I can’t fold the folding bike that I bought. I have tried so many times and take note I follow the procedure but it’s just too hard.

9 maja 2023
Oceniono na 4 z 5

Great bike for our 8 year old

Great bike for our 8 year old! Lucky to get the last available one!

11 marca 2023
Logo 99 Bikes - College Park

Odpowiedź od 99 Bikes - College Park

Hi Jason,

Pleased to hear you got such a great bike!

I hope they are loving it!

Oceniono na 5 z 5

Great Follow Up Service

I had ordered a helmet online as it wasn't available in the local stores, however it did not fit well. I was able to take it into my closest store at College Park SA and they refunded the cost and was able to help me to choose a similar and better fitting helmet. A little bit of an upsell, but much more satisfied with the result.

13 lutego 2023
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Odpowiedź od 99 Bikes - College Park

Thank you Ian!

Oceniono na 3 z 5

Order Nightmare

Ordered the product and specifically put on the order instructions ‘Post to my PO Box’. This didn’t happen and with the address slightly incorrect on the order, the parcel went back and forth for almost 3 weeks before it was finally delivered to the correct address. It was an absolute nightmare

29 stycznia 2023
Logo 99 Bikes - College Park

Odpowiedź od 99 Bikes - College Park

Hi Ben, thank you for taking the time to provide this feedback. I apologise for the inconvenice caused in the delivery process. We will certainly take this onboard. Please don't hesitate to contact us at help@99bikes.com.au.

Oceniono na 3 z 5

It was not clear that the bike had to…

It was not clear that the bike had to assembled when purchasing. In addition, the front brake does not fit the bike and having no ability to get to the bike store means there is only the back brake in use.

22 stycznia 2023
Logo 99 Bikes - College Park

Odpowiedź od 99 Bikes - College Park

Hi Bridget,

Thank you for your feedback. I'm sorry your order wasn't what you expected. If you could contact us at help@99bikes.com.au, we'd love to help you out.

Oceniono na 5 z 5

Easy online click-&-collect ordering

I was after a new tyre. It was easy to find what I wanted on-line, check local availability & then place a click-&-collect. My order was ready when I got to the store - just show ID, collect order and go!

14 listopada 2022
Oceniono na 4 z 5

Great Service.

The Staff made sure an issue with a purchased item was dealt with in an efficient and pleasant manner.

10 października 2022
Oceniono na 5 z 5

Highly recommended.

99 bikes have great prices and an exceptional range of products, but also provide excellent service. I have bought many items over the years and any time I have ever had an issue they have gone above and beyond to help resolve warranty issues and help out. Can’t recommend them enough.

10 września 2022
Oceniono na 5 z 5

Excellent quality assurance

Great experience picking up a new bike. The chain wasn’t operating smoothly in gear change when doing the handover check and the workshop mechanic worked for a long time trying to adjust and ended up replacing the whole part. Excellent quality assurance and pride in both product and service. Thanks team!

27 sierpnia 2022
Oceniono na 1 z 5

99 bikes are not a company to trust

99 bikes are not a company to trust
Nothing but lies after lies after lies

16 sierpnia 2022
Opinia niezależna
Logo 99 Bikes - College Park

Odpowiedź od 99 Bikes - College Park

So sorry to hear about the experience you have had with us. Please reach out to help@99bikes.com.au to see if we can help change the experience you have had with us so far.

Oceniono na 5 z 5

Was packaged quickly and ready for…

Was packaged quickly and ready for pickup within an hour. Always great service.

12 lipca 2022
Logo 99 Bikes - College Park

Odpowiedź od 99 Bikes - College Park

Thanks Rafo,

I'm so glad we could help get your order processed so quickly.
We can't wait to see you in store again soon.

Happy riding!

Oceniono na 5 z 5

Great to deal with all the way

Great to deal with all the way. Fantastic customer services. Thanks guys at college park.

2 lipca 2022
Logo 99 Bikes - College Park

Odpowiedź od 99 Bikes - College Park

Thanks so much for the great feedback, we really appreciate it! We hope to see you in store again soon.

Oceniono na 5 z 5

Service staff have my back!

The staff in the service department are always willing to help me out. As a mum of two teens I am constantly having to deal with bike break downs that I don't know how to deal with. Knowing the staff are always there to fit in a puncture rr little repairs is a big relief.

9 lutego 2022
Oceniono na 5 z 5

Great Service - Local Outlet Please?

My ONLINE PURCHASE of new Shimano brakes was dispatched from College Park (Adelaide) quickly and efficiently. Self fitting ... no problem. My only complaint is that there is no 99Bikes shop in Mount Barker (SA) which is a rapidly expanding suburb with an ever expanding network of cycle paths and cycling population. We do have one highly overpriced bike shop in Mount Barker but local cyclists would appreciate a more reasonably priced alternative. I would certainly visit 99Bikes more frequently if there was a local outlet.

7 lutego 2022

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