99 Bikes - Burleigh Recenzje 79

Wynik TrustScore: 4.5 na 5

4,4

6/110 Kortum Drive, 4220 Burleigh, QLD, AU


Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 2 z 5

The guys are always helpful but every bike we have purchased is put together very poorly. My sons handlebars came loose on the first ride causing him to crash and hurt him self quit badly and both my... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Buying my daughter's new bike for Christmas was made seamless and enjoyable because of Caleb at Burleigh. He was so friendly, helpful and went out of his way to swap the bike I had bought for a smalle... Zobacz więcej

Oceniono na 5 z 5

The website is excellent to do your initial research with. Very detailed descriptions and specifications for each bike. Then in store, even though busy, the staff were great at serving the customers... Zobacz więcej

Oceniono na 2 z 5

Asking for a review of a product when I haven’t received it. Aus post is going to take a month to deliver to the CBD in Adelaide. It would be good if you knew what your couriers are up to.

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep rowerowy
  2. Sklep z akcesoriami rowerowymi
  3. Sklep sportowy

Napisane przez firmę

At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

79 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Poor build quality

The guys are always helpful but every bike we have purchased is put together very poorly. My sons handlebars came loose on the first ride causing him to crash and hurt him self quit badly and both my bike and my partners bikes seats continually come loose and have done so from the very first rides. It's a shame because the bikes them selves are great but who ever is putting them together needs to pay more attention to the build.

3 października 2023
Opinia niezależna
Logo 99 Bikes - Burleigh

Odpowiedź od 99 Bikes - Burleigh

Thanks for taking the time to leave your review.
We do take safety very seriously and our very disappointed and concerned to read that you have had problems with your bikes' assembly quality.
If you could please email us on burleigh@99bikes.com.au with more details so we can look into this further, we would really appreciate it.

Oceniono na 5 z 5

New cyclist

My bike was assembled and ready to pickup within a week very happy Declan was very helpful and knowledgeable about products and advice he gave me was very helpful .

5 lipca 2023
Oceniono na 2 z 5

Still waiting for delivery 3 weeks later

Asking for a review of a product when I haven’t received it. Aus post is going to take a month to deliver to the CBD in Adelaide. It would be good if you knew what your couriers are up to.

6 czerwca 2023
Logo 99 Bikes - Burleigh

Odpowiedź od 99 Bikes - Burleigh

Hi Simon,

I am very sorry to hear that. I have hade a look into the tracking and the order was collected by Australia Post shortly after the order was placed.
I can see from the AusPost tracking link, the order is marked as delayed.

I have lodged an inquiry with the courier to find out why this has been delayed and when this can be expected to be delivered and will update you once I hear back.

In the future I would strongly recommend reaching out to us directly if you ever have an issue, that way we can share tracking numbers via email rather than replying on a public platform.
This also gives us a chance to not only look into what is going on, but rectify the issue.

We will be in contact with you shortly.
Have a great day!

Oceniono na 5 z 5

Super helpful and fixed on the spot

I flew up from Melbourne with my bike and when I put it together there was a wobble in the head tube. I took it to 99 Bikes in Burleigh and in the workshop Luke knew exactly what was wrong. He fixed it on the spot within 5 minutes when another bike shop was unhelpful and unable to fix it. Super impressed with 99 Bikes.

27 czerwca 2023
Opinia niezależna
Logo 99 Bikes - Burleigh

Odpowiedź od 99 Bikes - Burleigh

Hi there,

Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.

We can't wait to see you in store again soon.
Happy riding!

Oceniono na 5 z 5

Get a bike with these guys

Staff were extremely profession and knowledgeable. I was most impressed and made a purchase that I had not intended on doing as I entered the store.

2 czerwca 2023
Logo 99 Bikes - Burleigh

Odpowiedź od 99 Bikes - Burleigh

Thanks Dale for your kind words and positive feedback!

We can't wait to see you in store again soon for your first free service.

Happy riding!

Oceniono na 5 z 5
Logo 99 Bikes - Burleigh

Odpowiedź od 99 Bikes - Burleigh

Hi there,

Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.

We can't wait to see you in store again soon.
Happy riding!

Oceniono na 5 z 5
Logo 99 Bikes - Burleigh

Odpowiedź od 99 Bikes - Burleigh

Hi there,

Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.

We can't wait to see you in store again soon.
Happy riding!

Oceniono na 5 z 5

Cruiser and eBike purchases

The website is excellent to do your initial research with. Very detailed descriptions and specifications for each bike. Then in store, even though busy, the staff were great at serving the customers and answering any questions and still no big wait times. I should have asked more questions from their knowledgeable staff but my fault for being in a rush to take my bike for a ride! Definitely will go back for future purchases and get all the information that may be needed! Well done on all 3 visits over Xmas!

3 stycznia 2023
Oceniono na 5 z 5

Thank you Caleb!

Buying my daughter's new bike for Christmas was made seamless and enjoyable because of Caleb at Burleigh. He was so friendly, helpful and went out of his way to swap the bike I had bought for a smaller one to suit my daughter's needs. Very grateful and so happy with the quality of our daughter's bike. Will definitely be back in time to buy our next bike. Thanks again Caleb :)

19 grudnia 2022
Oceniono na 5 z 5

Great Store.. Polite Staff

Excellent in all aspects.. especially timely delivery in week pre Xmas.
One cyçle jersey was too small for recipient but staff at Burleigh Store were most cooperative in arranging for new size to be provided.

27 grudnia 2022
Oceniono na 5 z 5

Excellent customer

Excellent customer service received from Caleb. Very friendly, helpful and knowledgeable about the bikes we purchased. They have a great range of bikes and accessories and prices are very reasonable. Highly recommend.

12 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

New Bike Day

Declan was great to deal with from helping me pick a bike, through to delivery and pickup. The 99 team at Burleigh is always helpful whenever I am in the store. Thanks.

2 września 2022
Logo 99 Bikes - Burleigh

Odpowiedź od 99 Bikes - Burleigh

Thanks so much for the great feedback, we hope you are loving the new bike!

Oceniono na 5 z 5

Competitive price

Competitive price, great communication and seamless returns policy. Recommend this 100%

28 sierpnia 2022
Logo 99 Bikes - Burleigh

Odpowiedź od 99 Bikes - Burleigh

Hi Jarlath,

Thanks for your review,

Good to hear our Burleigh store could help you out!!

Have a good day!

Oceniono na 5 z 5

Outstanding service

I recently purchased an electric cruiser bike in the colour Sage at 50% off (great price) and I absolutely love it. The service I received was outstanding. A teenage boy (sorry I didn't ask his name) was our salesman and he was very helpful, friendly & knowledgeable. I can highly recommend this store.

21 czerwca 2022
Opinia niezależna
Logo 99 Bikes - Burleigh

Odpowiedź od 99 Bikes - Burleigh

Hi there,

Thank you so much for your kind words and positive feedback. I'm so glad the team were able to help out and get you on the right bike.
We can't wait to see you again soon for your first free service.

Happy riding!

Oceniono na 5 z 5

Website was accurate and item was in…

Website was accurate and item was in stock. They had the order ready the next morning. And the bonus was they were literally the only store open as it was a public holiday.

26 maja 2022
Logo 99 Bikes - Burleigh

Odpowiedź od 99 Bikes - Burleigh

Thanks for the great review, Bonnie! So glad we were able to get your order processed quickly.

Oceniono na 5 z 5

Phenomenal

Efficient, friendly, well priced and so impressed that the bike was built and ready to ride. Our little girl LOVES her new bike! Thank you 🙏🏽

23 maja 2022
Logo 99 Bikes - Burleigh

Odpowiedź od 99 Bikes - Burleigh

Thanks so much for the great review. So glad to hear your child is loving her bike! Happy riding :)

Oceniono na 4 z 5

Happy with the recent service

Happy with the recent service, however the bike still has some squeaks and the frame was supposed to have been wiped over but I don't think it was. Very minor complaints, will come back next service :)

28 kwietnia 2022
Logo 99 Bikes - Burleigh

Odpowiedź od 99 Bikes - Burleigh

Thanks for the great review. Please don't hesitate to reach out if you need any assistance in the future.

Oceniono na 5 z 5

New Bike order online

From order to pick up experience was awesome. I was phoned everyday with an update of where bike was as it had to come from another store due ti colour as it was first my wife's bday & they delivered on the day as promised. The young man a as very polite & helpful. Once picked up in the shop at Burleigh all staff were very friendly & helpful. Highly recommend.

8 kwietnia 2022

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej