5 Star Villa Holidays Recenzje 

212
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

5 yetişkin 3 çocuktan oluşan ailemle Alanya’daki villada 4 gün kaldık. Havuzun ve jakuzinin her gün temizlenmesi içimizi oldukça rahatlattı. Her ricamız samimiyetle karşılandı. Helena hanımın bölgeye... Zobacz więcej

Oceniono na 1 z 5

Ferienhaus in Orlando. Die Buchungsinformationen kamen trotz mehrmaliger Aufforderung erst spät am Anreisetag. Pool war nicht beheizt, obwohl bezahlt. Nach 6 Monaten und diversen Beschwerden schicken... Zobacz więcej

Oceniono na 5 z 5

Hem ev konforunda hemde bir otel havasında 8 kişilik kalabalık bir aile ile yapabileğiniz mükemmel bir villa tatili.. Ortak değil de özel havuzunuzun olması ise ayrı güzel.. İlgi alaka muhteşem. Gündü... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We vacationed in Turkey at Alanya Villa 1005 in March 2026. Spring in Turkey is wonderful! A wonderful and cozy house, perfectly matching the photos. A comfortable space combining the kitchen and livi... Zobacz więcej

Informacje dotyczące firmy

  1. Wynajem wakacyjny

Napisane przez firmę

Our Story In 2005 my brother (Joe Donnelly) and I (John Paul Donnelly) decided to design and develop Dream Villas. A building project in Alanya, Turkey. The concept was to build 5 Star private villas to be enjoyed as holiday homes and work as an investment. The picture I had in my mind was family and friends spending quality time together in these luxury villas. I have a big family, 4 brothers and 3 sisters. Yes there are 8 kids in my family! Therefore spending quality time together means the world to me. Our dream became a reality and our first villa project was completed and sold in 2007. I realised our clients which purchased these beautiful villas were only getting the opportunity to go on holiday 2-4 weeks a year. It did not feel right, as the villas were empty for 48 weeks, when they could be enjoyed by other families holidaying together. Therefore 5 Star Villa Holidays was founded in March 2011. Our Philosophy What started out as a holiday rental business to help cover the running costs for the owners of the Dream Villas, became more purposeful, rewarding and meaningful. I thought long and hard about 5 Star Villa Holidays, the brand, the concept, the purpose. The Why… It’s not just about renting villas. It’s about preparing the perfect holiday villa for family and friends to spend quality time together. And what makes this global community so special is the wonderful friends and family in it. I love meeting the 5 Star Villa Holiday’ guests, listening to their stories and watching them creating life long memories together. The purpose of 5-Star Villa Holidays is exactly that. To enjoy quality time together with friends and family. So when I think of one word that sums up our purpose, brand, the Why? The core of our business, the word is “Togetherness”.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

212 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(212)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 27

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

It was so easy to choose and paid for…

It was so easy to choose and paid for the condo in Orlando.
Looking forward to being there in December.

Our family can’t wait!
Answer all of questions that I had and that was many!!

16 czerwca 2018
Opinia niezależna
Logo 5 Star Villa Holidays

Odpowiedź od 5 Star Villa Holidays

Hi Pat,

I hope you are well. Thank you very much for your lovely review.

Its very important for us to get feedback from our clients to see how better we can serve you. If you have any questions prior to your holiday in December, do not hesitate to contact us.

Looking forward to hopefully reserving your 5 Star Villa Holidays in 2019!

Speak to you soon,

All the best,
John Paul Donnelly

Founder & CEO
5 Star Villa Holidays
"Magical Memories Together"

Oceniono na 5 z 5

A company you can trust

We've used 5 star several times and they have been great. The test of any agency is when something goes wrong. This happen to us, nothing to do with 5 star, but we explained our problem and they sorted it out for us and we had a great holiday. A company you can trust is something when found never leave. The properties we have stayed at have all been 100% and we have always been very happy

8 czerwca 2018
Opinia niezależna
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Odpowiedź od 5 Star Villa Holidays

Hi Sid,

thanks very much for your lovely review. Its very important for us to get feedback from our clients to see how better we can serve you.

Its a pleasure to work with you.

Looking forward to reserving you the next 5 Star Villa Holiday.

Speak to you soon,

All the best,

John Paul Donnelly

Founder & CEO

5 Star Villa Holidays

"Magical Memories Together"

Oceniono na 1 z 5

"5starvillaholidays" left us out in the…

"5starvillaholidays" left us out in the cold and refused to refund our deposit money. We had booked a villa in December for an April stay. All deposits made on time and then a week before our trip we get an e-mail saying there was a "problem" with the villa. Joe Donnelly offers us a replacement but it only has 3 rooms. We reply that we booked a 4 bedroom villa and need that for our group. So we ask for a refund. He reuses to give us a refund. So we get in touch with HomeAway to report a complaint and they professionally and with care handle our problem giving us a full refund.
This could have been solved so easily with a refund when the original villa we booked became unavailable. Extremely poor customer service.

19 kwietnia 2018
Opinia niezależna
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Odpowiedź od 5 Star Villa Holidays

Hi Michael,

thanks very much for your review.

I am sorry your experience was not good.

However, as you booked through a third party website, it is up to the 3rd party website to refund the deposit.

As I understand they have.

As with everything in life, problems can occur. Joe informed you of the issues as soon as he was aware and offered you the best possible villa which was available to accommodate your family.

I am sorry there was an unforeseen issue with the villa your reserved. For this reason I would like to offer you £200 gift card to be used on www.5starvillaholidays.co.uk.

To redeem this gift card please email me personally on jp@5starvillaholidays.com. It can also be used by another of your family or friends.


All the best,

John Paul Donnelly

Founder & CEO

5 Star Villa Holidays

Oceniono na 3 z 5

This is a gorgeous home, but...

This is a gorgeous home and sits right on the 9th fairway of the Jack Nicklaus golf course. We were the first renters of this home, and you could definitely tell. It would have been in the owners best interest to have someone stay in it for a week to discover the issues we had to pay for. Each of these was minor, but when added together on top of paying a premium for the 10 day rental, it gets frustrating.

No expense was spared on the home itself but some of the appliances were lacking. In no particular order:

1) Needs a high efficiency larger washer and dryer. We were a smaller group than this house can hold and the dryer ran constantly.

2) The TV in the living room was hooked up to the wrong cable outlet and had no TV for the first day and a half and a half. When maintenance came by and realized it we had to move furniture around to accommodate this until the cable company could come out. We were there 10 days and no cable truck came out at all.

3) Basic kitchen utensils were missing. We had two tea kettles and no measuring cups, or mixing bowls, or tongs, etc...

4) The game room equipment, while new, were all cheaply made and will not last a season.

5) The front door lock combination did not work and had to basically enter the house using the garage door opener.

6) The hot water heater needs to be expanded as we had to plan our showers spaced out as you would run out of hot water. Remember this is a 5 bedroom house that could easily sleep 12 or more.

Again this is a beautiful home and the things listed above are an easy fix. Again, having a group take a test run for a week would have uncovered much of this.

26 lutego 2018
Opinia niezależna
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Odpowiedź od 5 Star Villa Holidays

Hi Greg,

thanks very much for your lovely and honest feedback. Its very much appreciated.

I am sorry you encountered a few issues with this property and I will make our owner aware.

5 Star Villa Holidays would like to offer you a $200 gift card to use on your next holiday with us due to these issues you encountered.

I look forward to helping reserve you another villa in the near future.

All the best,

JP

Oceniono na 5 z 5

5 star is now my number one pick for my …

5 star is now my number one pick for my vacations. They are very professional and always priced reasonably.

18 stycznia 2018
Opinia niezależna
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Odpowiedź od 5 Star Villa Holidays

Hi Oneika,

thank you very much for your awesome review. I am glad you had a wonderful holiday.

Looking forward to arranging your next 5 Star Villa Holiday. Happy New Year.

Thanks

5 Star Villa Holidays

Oceniono na 5 z 5

Couldn’t have asked for a better place to stay

Couldn’t have asked for a better place to stay amazing memories with amazing family and friends ! Can’t wait to return

30 listopada 2017
Opinia niezależna
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Odpowiedź od 5 Star Villa Holidays

Hi Joanne,

thank you very much for your lovely review.

I am glad you had a wonderful holiday.

Looking forward to arranging your next 5 Star Villa Holiday.

Thanks

5 Star Villa Holidays

"Magical Memories Together"

Oceniono na 5 z 5

5* Service

Great communication, very helpful and the villa was totally amazing even better than the photographs. I would highly recommend.

30 listopada 2017
Opinia niezależna
Logo 5 Star Villa Holidays

Odpowiedź od 5 Star Villa Holidays

Hi Jessica,

thank you very much for your lovely review.

I am glad you had a wonderful holiday.

Looking forward to arranging your next 5 Star Villa Holiday!

Thanks

Joe

5 Star Villa Holidays

"Magical Memories Together"

Oceniono na 5 z 5

People where very friendly and helpful

People where very friendly and helpful. Location & Villa was unbelievable we had a really great time, loved the holiday.

29 października 2017
Opinia niezależna
Logo 5 Star Villa Holidays

Odpowiedź od 5 Star Villa Holidays

Hi Paul,

thank you very much for your lovely review.

I am glad you had a wonderful holiday and enjoyed your Villa in Murcia, Spain.

Looking forward to arranging your next 5 Star Villa Holiday.

Thanks

5 Star Villa Holidays

"Magical Memories Together"

Oceniono na 5 z 5

What Can I Say But WOW !!!

What can I say but wow....I stayed in a beautiful apartment with 5 star villa holidays and have nothing but good words to say, we will definitely be returning.

The apartment was amazing inside and out, the pool was fantastic and we where located about 10 minutes from the centre.

We travelled with a group of 8 and many of the restaurants are quite happy to pick up groups and chofer you to and from the restaurant.

10 out of 10 for 5 star bargain villas

24 października 2017
Opinia niezależna
Oceniono na 5 z 5

I would highly reccomend 5 star villa …

I would highly reccomend 5 star villa holidays as a service. Great communication from staff who went above and beyond to accommodate our needs, definetly a 5 star service. Helena went out of her way fulfill our additional requests which made our honeymoon a magical experience.

20 października 2017
Opinia niezależna
Oceniono na 5 z 5

It was a holiday of a lifetime.

It was a holiday of a lifetime.. the guys at 5 star Villa Holidays were an absolute pleasure to deal with. I will be booking my next holiday with them very soon

20 października 2017
Opinia niezależna
Oceniono na 5 z 5

What a view

We stayed in the Dream Villas during September and wow what a place. The villa was top spec similar to what you find in top hotels around the world and then having a private pool with fantastic undisturbed views was a great place to chill out during the day and have BBQ's. It is a short drive down the mountain back into the town but certain local restaurants will arrange to collect and drop you off if there is a large group meaning everyone can have a few beers. With regards to service the team were great and very helpful when we had any questions or issues with the villa. I would not hesitate in recommending the villas or 5 Star Villa Holidays.

18 października 2017
Opinia niezależna
Oceniono na 5 z 5

If only we could have stayed longer

We spent an amazing long weekend with friends at the Cleopatra, Murcia in May. The villa was beyond our expectations with a wonderful view. The private pool and hot tub made our stay particulary special.
5 star villa holidays were so easy to book with and were on hand to answer all of our questions throughout. I'll definitley be using them again for a planned family trip to Cyprus later this year.

13 października 2017
Opinia niezależna
Logo 5 Star Villa Holidays

Odpowiedź od 5 Star Villa Holidays

Hi Claudia,

thank you very much for your lovely review. I am glad you had a lovely time staying at Cleopatra villa in Murcia, Spain. Looking forward to arranging your next 5 Star Villa Holiday.

Thanks,

Joe

5 Star Villa Holidays

"Magical Memories Together"

Oceniono na 5 z 5

Dont pass this company up if you want …

Dont pass this company up if you want perfection!
Had the most wonderful experience in Murcia - to say 5 Star is an understatement! Accommodation was total luxury and lent to a magical break with family and friends! Cannot fault this company - they personalised our holiday break, it felt like they were there with us! Thank you a thousand times, memories to last a life time!

12 października 2017
Opinia niezależna
Oceniono na 5 z 5

EXCELLENT SERVICE!!!

EXCELLENT SERVICE!!!! I stayed in a Villa in Protaras that I rented from them. Joe was extremely nice and helpful. I strongly recommend this company. My next trip will surely include renting a villa from 5 Star Villa Holidays.

12 października 2017
Opinia niezależna
Logo 5 Star Villa Holidays

Odpowiedź od 5 Star Villa Holidays

Hi Amanda,

thank you very much for your lovely review. I am glad you and your family had a 5 Star Villa Holiday in Cyprus.

Looking forward to your next holiday with us.

Thanks,

Joe

Oceniono na 5 z 5

Highly recommend!

So easy to book with, great selection of amazing villas and the team were very quick to reply to any questions we had. We had a fantastic, hassle- free holiday and wouldn’t hesitate in recommending to family and friends!

12 października 2017
Opinia niezależna
Oceniono na 5 z 5

Family Holiday

Family Holiday: We booked a family holiday with 5 Star Villa Holidays for 20 family members in Spain. The information gathering & booking process was so easy thanks to their quick response & friendly manner - which was no easy job for them given our group size and various requirements. We literally had the holiday of a lifetime and still talk about it to this day. We would recommend 5 Star Villa Holidays for anyone wanting to book an unforgettable holiday.

12 października 2017
Opinia niezależna

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