32 Degrees has the WORST shipping and customer service I have ever encountered. I placed an order and once it shipped I was told is would be delivered by Door Dash - I thought that was a bit odd, but... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Originally, I placed an order for several items and I was relatively pleased, even though their are sizing is a little off, and the prices were good. So I decided to place a second order. Somehow, du... Zobacz więcej
two separate order within 2 months. same issue. Worst customer experience ever. Do not order or deal with this company
Never again! This company has now become entirely incompetent. To make matters worse, their new mailing vendor, UniUni, is entirely dysfunctional. One order very delayed and another not arriving at... Zobacz więcej
Informacje dotyczące firmy
- Sklep odzieżowy
- Sklep z odzieżą aktywną
- Sklep z odzieżą męską
- Sklep z odzieżą wierzchnią
- Sklep z odzieżą damską
Napisane przez firmę
Shop our men's and women's collection of down jackets, coats and athletic inspired styles. Great quality at great prices. Free Shipping on all orders $32+
Dane kontaktowe
Spangler's Farm Drive 15860, 60544, Plainfield, Stany Zjednoczone
- 32degrees.com
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
If you, or whomever you are shopping for prefers to squat and pee... These products are ideal. 🥴
32 degrees provides quality clothing items at an affordable price, for both high and low temperature weather.
I would rate most of the products highly, and recommend them, but the men's lower base layers are severely lacking in the groin area. Unless you are a man who sits, and/or squats to urinate, or are shopping for one, the no fly design is a horrible choice that leads to a frustrating and wet experience, especially for those of us who are well endowed and not cursed with a narrow urethra. If you are buying the various types of base layers to keep covered and/or warm...
And you are inclined to purchase 32°clothing items...
I would seriously recommend mixing your purchases with something other than 32° for the lower layers, unless you are the kind of guy who prefers to sit and/or squat to urinate, or are shopping for one.
It has been 18 days and I still have…
It has been 18 days and I still have not received my
order. There is no way to get to customer service
other than an email. The only response you get
is an automated email. There are no customer
services numbers available. This company may
have good prices, but its not worth the aggravation.
Horrible!!
Horrible!!! Purchased and charged for 3 jackets only received 2. Multiple emails go unanswered. DO NOT DO BUSINESS WITH THEM! Save yourself the hassle. I gave them plenty of time/emails to rectify my order. Now contacting credit card company and better business bureau.
Ordered on November 15- never received items Dec. 1
Ordered on November 15, and credit card charged on Nov. 15. Website said order was pocessed on Nov. 16, and gave a tracking number with UPS. After no change to the tracking staus on NOv 29, I called UPS, and they said they never got the package. No way to call 32 degrees, and emails are answered with automated, and useless response, like "here is your tracking number" NEVER AGAIN WILL I DO BUSINESS WITH 32 degrees.
The shipping must come by poney…
The shipping must come by poney express! It's so slow 🐌! Haven't got my stuff yet so I can't rate the quality.
Placed two orders.... nothing ships... cards charged and NO customer service
I placed an order and paid for expedited shipping of 1-2 days. After 5 days it hasn't even been fulfilled and when you attempt to contact customer service you only get an auto generated BS reply. I actually trusted them and placed a second order the day after the first. Now I realize how dumb that was. I don't understand why other companies can offer world class customer service and this company has basically no regard at all for their customers. I would NOT buy anything ever again from 32 degrees. If you shop around you can buy better for 10% more and the company actually appreciates your business and responds to your inquires.
Good quality, great value.
Good quality, great value. Everything is
always as represented. Free shipping could be quicker, but it is acceptable.
Love the products Love the customer service
Had a GREAT customer service experience. Love the clothing at 32 degrees and had questions for them. Got responses right away and so helpful.
Love the products
Love the customer service
GREAT EXPERIENCE for me
Horrible customer service
Horrible customer service. I sent an email stating the issue and they were like to bad, can't do anything now. Then I tried to reach them on their chat, and they never responded. I really tried to work with them to resolve the issue but they did not too. Their website submits the purchase without giving a shipping charge. That is fraud.
The items smelled horrible
The items smelled horrible. I’d recommend only getting their brand items from Costco. You have to pay for returns which was not disclosed in the beginning. I feel like the items were poor quality and the smell was absolutely horrible!
Better customer support?
I received response to my inquiry regarding the shipment of the items I purchased; but the response was not very helpful at first. Finally, I was refunded the price of the items I purchased since I believe they were lost in shipment after waiting for about 20 days for them to arrive. It took a lot of effort on my part to initiate the refund.
I received the wrong order
I received the wrong order. They took two days to return my email. When I finally made email contact they treated me like I was in the wrong. They wanted descriptions and pictures of the clothes before they would send my order. My first email from them was an apology and a statement to not return wrong order but to give it away. I did give merchandise away to two different neighbors only to have to ask for them back to show them proof. I inquired about my order today only to find out 4 of the items are no longer in stock. They make a mistake and the only person that loses out is the customer.
Packable jacket came with no pouch?
Packable jacket came with no pouch?! is it real?!
Terrible customer service, cost savings removing the pouch from the product, with no info on the product description and no solution from your "customer support" service!!!
Refused a Refund!
I returned a pair of pants for a refund, and after receiving them, they switched their story and said I was exchanging them; it was NEVER an exchange and to this day they have my pants and my money!
I returned a pair of pants for a REFUND…
I returned a pair of pants for a REFUND but these rip-offs decided to send me a tee-shirt as an exchange, instead of a REFUND! This rip-off took a full month before they decided to rip me off! Never again with these CROOKS!
I have loved every thing I have…
I have loved every thing I have purchased from 32 degrees. The fit has been good, the quality for the price point amazing and the colors muted as needed and vivid when that is what's ordered. I have been happy with everything and I purchase often.
Expedited shipping option is a farce
Paid for expedited shipping as is said it would arrive in 4-5 business days. Apparently you're required to dig through their FAQ to see that the actual deliver time is, even when you pay for expedited shipping, is 6-8 days. The refused to refund the fee I paid. Horrible customer service.
Button closure
I ordered the shorts. I like the fit and fabric. I would not order them again because the button closure takes forever to close and open. The buttonhole is too small. It's extremely aggravating.
The shorts I ordered was received in…
The shorts I ordered was received in less than 2 weeks. They were just as they were described and reasonably priced
Don't risk your $$$$$
It is time for a class action lawsuit against 32Degrees. File complaints for money loss or false advertising with Better Business Bureau and the Federal Trade Commission. They built a good brand, but now Christine Haley is surrounded by all the wrong people. Every Company abandoning customer service is ripping off customers. I bought jackets advertised as 100% nylon, but the lining was 100% polyester, defeating the purpose of down. I have bought from this company for years through Macy's and directly. This is the first problem, and finding there is no customer service, which directly results in ripping off customers. It's a tragedy to destroy this brand.
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