I emailed 21gramsgolf questioning the price of a shirt I had previously purchased and bought again. I was pleasantly surprised that I received a response from Jeawel in less than 24 hours, not an ant... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered 1/4 zip shirts. They are very nice, and well made. The material is top-notch. I have 2 minor issues. Delivery can be a bit faster, but I understand because of the physical distance and the c... Zobacz więcej
Reakcja na opinię
What I received looked nothing like the picture. I immediately emailed 21gram when I received to see if I could return. Its been 6days. No answer. They said they'd respond 24hrs. I hate to get legal i... Zobacz więcej
Reakcja na opinię
I was unable to locate my package upon delivery. I work at a large school, so things are easily misrouted. I contacted customer service and Jazel got right back to me and sent photos of the deliver.... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Email: service@21gramsgolf.com (Reply in 24 hours. Any inquiries and support regarding orders)
Dane kontaktowe
4,0
Dobra
26 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
What I received looked nothing like the…
What I received looked nothing like the picture. I immediately emailed 21gram when I received to see if I could return. Its been 6days. No answer. They said they'd respond 24hrs. I hate to get legal involved for a $98 item. Its the principle. I just want to refund. Anyone else having an issue reaching customer service?
14 października 2026
Opinia niezależna
Odpowiedź od 21gramsgolf
Thank you for bringing this to our attention, and we are truly sorry for the frustration and stress this has caused you!
We want to assure you that we would never ignore your request. We checked our records right away and confirmed that our support team did respond to your email regarding your return. However, our email may get filtered into spam or junk folders by email providers.
We deeply apologize that our response didn't reach your primary inbox! There is absolutely no need for legal involved over your $98 order—we fully honor our return policy and want to make sure you get your complete refund straight away.
We have just re-sent our reply directly from a personal manager inbox to ensure it reaches you this time. Please check your inbox (and spam folder), or reply directly to our email so we can complete your return immediately. 🙏
Heard back so fast from jasmin received…
Heard back so fast from jasmin received discount for having to wait on product great to work with
14 października 2026
Opinia niezależna
Odpowiedź od 21gramsgolf
Thank you for taking the time to leave us a positive review. We're delighted to hear that you had a great experience with our company and that we were able to earn your trust.We value your feedback and look forward to serving you again in the future.
I ordered 1/4 zip shirts
I ordered 1/4 zip shirts. They are very nice, and well made. The material is top-notch. I have 2 minor issues. Delivery can be a bit faster, but I understand because of the physical distance and the customs regulations. The sleeve cuff need to be narrower (more snug to the wrist). I found my glove velcro getting caught in the cuff often. Since this is a golf apparel, it should be considered.
25 września 2026
Opinia niezależna
Odpowiedź od 21gramsgolf
Thank you so much for your honest and detailed review! 🌟
We are thrilled that you love the top-notch fabric and quality craftsmanship of our 1/4 zip shirts, and we truly appreciate your grace and understanding regarding cross-border customs delivery.
Most importantly, thank you for the spot-on golfing insight regarding the sleeve cuffs! You are 100% right—glove velcro catching on loose cuffs during a round is frustrating, and cuff design is crucial for golf apparel. We have shared your feedback directly with our product design team to refine our sleeve fit for future production runs.
Thank you for helping us make our gear better for players on the course. We look forward to dressing you for your next flawless round!
I ordered 2 sweaters i got one and i…
I ordered 2 sweaters i got one and i like it but its not worth the price since i never got 2nd one and yet it says delivered . Forget about reaching any kind of customer service so i have to try and dispute charge and go through that process. Had i known where it was being shipped from never would have ordered . Too many problems when ordering from overseas expensive lesson
12 października 2026
Opinia niezależna
Odpowiedź od 21gramsgolf
Thank you for sharing your feedback, and we sincerely apologize for the confusion and worry caused by your delivery status!
We want to reassure you right away that your second item was NOT missed or lost! To get your items to you as quickly as possible, your order was sent in two separate packages. The "Delivered" status you saw was triggered when your first package (your sweater) arrived safely.
Your second package—containing your Fairway Patchwork Quarterzip Shirt （instead of a sweater）—is currently in transit and actively on its way to you.
We have just sent a direct email to your inbox containing the separate tracking number and live tracking link for package #2 so you can follow its journey. Please rest assured that your complete order is safe! If you need any assistance, please reply straight to our email and we will be happy to assist you.
Great Customer Service
I emailed 21gramsgolf questioning the price of a shirt I had previously purchased and bought again. I was pleasantly surprised that I received a response from Jeawel in less than 24 hours, not an anto response like many other companies. Jeawel acknowledged my concern and quickly got back to me with an answer. I received great customer service and am impressed that it was a quick and professional experience.
10 października 2026
Opinia niezależna
Odpowiedź od 21gramsgolf
Thank you for taking the time to leave us a positive review. We're delighted to hear that you had a great experience with our company and that we were able to earn your trust. Your satisfaction is our utmost priority, and we're thrilled that our products and service met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and look forward to serving you again in the future.
GREAT customer service!
I was unable to locate my package upon delivery. I work at a large school, so things are easily misrouted. I contacted customer service and Jazel got right back to me and sent photos of the deliver. Thank you Jazel and thx. 21gramsgolf!
6 października 2026
Opinia niezależna
Odpowiedź od 21gramsgolf
Thank you so much for your positive feedback and for trusting us with your purchase. We're thrilled to hear that you had a great experience with our company and that we were able to meet your expectations. Your satisfaction is our top priority, and we're committed to providing excellent products and service to all our customers. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Jazel has been absolutely wonderful in…
Jazel has been absolutely wonderful in dealing with shipping and refund issues. He/she has been very patient and thorough and it means a lot. Keep up the great work, Jazel and 21gramsgolf.
6 października 2026
Opinia niezależna
Odpowiedź od 21gramsgolf
I'm flattered by your comment, it means a lot. Thank you kindly! We're committed to delivering top-notch products and exceptional customer service.
Ordered was delayed
Ordered was delayed, they were accommodating but once the item arrived, it was not what I ordered. Nor did the quality merit the price. In my wifes words, this should cost $15 not $90.
6 października 2026
Opinia niezależna
Odpowiedź od 21gramsgolf
Dear Bryant Pugmire,
Thank you for sharing your feedback, and we sincerely apologize for the shipping delay and the issue with your order.
After reviewing the photos you provided, it appears that we unfortunately sent the wrong item by mistake. We completely understand your frustration—receiving the wrong product certainly does not reflect the quality and standards we strive to deliver.
Our team is currently working on a resolution for you, and we have sent a follow-up message to your email to help resolve this right away. We look forward to hearing back from you so we can make this right.
Best regards,
Customer Care Team
Jazel made everything right
Jazel made everything right! Thanks so much to her. Great service!
6 października 2026
Opinia niezależna
Odpowiedź od 21gramsgolf
I'm flattered by your comment, it means a lot. Thank you kindly! We're committed to delivering top-notch products and exceptional customer service.
Odpowiedź od 21gramsgolf
I'm flattered by your comment, it means a lot. Thank you kindly! We're committed to delivering top-notch products and exceptional customer service.
I’m new to ordering online through…
I’m new to ordering online through Instagram, so I was a little worried at first that I might not receive my order. But the customer service was very helpful and handled everything professionally. They kept me informed and made me feel reassured. Thank you, Jeawel, for your great help and service!
3 października 2026
Opinia niezależna
Odpowiedź od 21gramsgolf
Thank you for taking the time to leave us a positive review. We're delighted to hear that you had a great experience with our company and that we were able to earn your trust. Your satisfaction is our utmost priority, and we're thrilled that our products and service met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and look forward to serving you again in the future.
Jazell took my message and quickly…
Jazell took my message and quickly assuaged my concerns and in general was a great help
28 września 2026
Opinia niezależna
Odpowiedź od 21gramsgolf
Thank you for taking the time to leave us a positive review. We're delighted to hear that you had a great experience with our company and that we were able to earn your trust. Your satisfaction is our utmost priority, and we're thrilled that our products and service met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and look forward to serving you again in the future.
Jazel was the best
Jazel was the best. She answered my questions and gave me all of the info needed for my order and logistics
28 września 2026
Opinia niezależna
Odpowiedź od 21gramsgolf
I'm flattered by your comment, it means a lot. Thank you kindly! We're committed to delivering top-notch products and exceptional customer service.
Five Stars!
Five Stars! Jazel provided exceptional customer service when I had an issue with my order. He responded incredibly fast and even offered an additional discount because my items were on backorder. Highly recommend this store for their excellent communication and support!
27 września 2026
Opinia niezależna
Odpowiedź od 21gramsgolf
Thank you so much for your positive feedback and for trusting us with your purchase. We're thrilled to hear that you had a great experience with our company and that we were able to meet your expectations. Your satisfaction is our top priority, and we're committed to providing excellent products and service to all our customers. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Mr Jael m'a reglé mon probleme .Bravo
le sérieux et la franchise de la société
27 września 2026
Opinia niezależna
Odpowiedź od 21gramsgolf
Waouh, merci pour cet avis fantastique ! 💖
Nous avons transmis votre gentil commentaire à Jazel, qui est aux anges ! Notre équipe s’efforce chaque jour de vous offrir un service exceptionnel et attentionné.
Nous sommes ravis que votre expérience chez nous vous ait plu. Nous vous souhaitons de nombreuses belles journées sur le green !
I had an issue with late delivery
I had an issue with late delivery. I e-mailed the service address and Jazel responded to me. She explained things very clearly and put me at ease about my delivery. Very happy with my experience, great customer service!!
23 września 2026
Opinia niezależna
Odpowiedź od 21gramsgolf
Thank you for taking the time to leave us a positive review. We're delighted to hear that you had a great experience with our company and that we were able to earn your trust. Your satisfaction is our utmost priority, and we're thrilled that our products and service met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and look forward to serving you again in the future.
I had to cancel my original order…
I had to cancel my original order because I placed it too late for an upcoming event. However, Alona and Jeawel responded immediately to my inquiry and helped me cancel my order without any issues. Their prompt, friendly service was outstanding. Top-notch customer service!
22 września 2026
Opinia niezależna
Odpowiedź od 21gramsgolf
Thank you for taking the time to leave us a positive review. We're delighted to hear that you had a great experience with our company and that we were able to earn your trust. Your satisfaction is our utmost priority, and we're thrilled that our products and service met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and look forward to serving you again in the future.
SIMPLY THE WORST DO NOT USE
SIMPLY THE WORST I HAD TO ARRANGE A CHARGE BACK THROUGH MY CHARGE CARD
DO NOT BUY FROM 21GRAMSGOLF
9 września 2026
Opinia niezależna
Odpowiedź od 21gramsgolf
Dear Customer,
We are truly sorry to hear about your disappointing experience, and we completely understand your frustration regarding this matter.
Unfortunately, we are currently unable to locate your order or account based on the information provided in this review. We are very eager to look into what went wrong and help resolve this for you as quickly as possible.
Could you please reach out to us directly at [service@21gramsgolf.com] and mention "Flavia" so that I can personally take charge of your case? We hope to hear from you soon so we can make things right.
Best regards,
21Gramsgolf Support Team
Odpowiedź od 21gramsgolf
Wow, thank you for this fantastic review!
We have officially passed your sweet shout-out along to JaZel, and they are over the moon right now! Providing helpful, above-and-beyond service is what our team strives for every single day.
We’re so happy you had a great experience with us. Wishing you many beautiful days
I Had great service from this company…
I Had great service from this company The person handling my problem was Jeawel and it was a pleasure having her looking after me.
would highly recommend this company,
Thank you
Peter O'Connor
27 sierpnia 2026
Opinia niezależna
Odpowiedź od 21gramsgolf
Thank you for taking the time to leave us a positive review. We're delighted to hear that you had a great experience with our company and that we were able to earn your trust. Your satisfaction is our utmost priority, and we're thrilled that our products and service met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and look forward to serving you again in the future.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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