1Rebel Recenzje 

242
•
Wynik TrustScore: 3.5 na 5

3,7

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

I have the 6-month Membership at the Euston gym. Read some previous reviews - mostly about the strict cancellation fees. If you're reading this and thinking of if its for you, read below... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I have generally had a bad experience with staff who were very rude and the policies that were very predatory/inflexible. Their cancellation policy is very rigid and at times unfair. I lost a credit o... Zobacz więcej

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Oceniono na 5 z 5

My friend and I regularly go to 1Rebel in Victoria. We really love it there, the classes are amazing and the staff are lovely. Particularly Alex and Jacob who have helped my friend and I with various... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Initially I was concerned about the music level in these classes. I'm used to eat being I guess more like yoga in the sense of calm quiet music. I came to 1rebel quite ready to be disappointed. Howeve... Zobacz więcej

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Informacje dotyczące firmy

  1. Siłownia
  2. również w kategorii:
  3. Ćwiczenia fitness

Napisane przez firmę

1Rebel is the ultimate group fitness destination. Our collection of carefully curated classes across 13 studios are designed to get you fit, strong, and feeling good. This is fitness as it should be - fun and completely judgement-free. The best workouts. The best trainers. The best facilities. The best recovery. The best in class in every class. Choose from Reshape, where the treadmill and weights come together for a full body workout like no other. Reformer, pilates but not as you know it, with big beats and big moves. Ride, the ultimate spinning party on the bike. Rumble, a boxing and strength combination, and Reset, one of London's leading sauna and cold plunge studios. The perfect compliment to our workout to level up your recovery.


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

242 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

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Odpowiada na 93% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,7

Wszystkie recenzje

(242)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 57

Napisz recenzję
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Oceniono na 5 z 5

Such a fun and welcoming place – feels like a night out but healthy

I absolutely love coming here. The classes are honestly so much fun, it feels like being in a nightclub than at the gym, with the lights, the music, and the energy in the room. But you still get a great and challenging workout that leaves you feeling amazing afterwards. Everyone, from the front of house to the trainers are so lovely and welcoming. A really encouraging atmosphere where everyone’s doing their best and cheering each other on. The instructors push you in the right way, and there’s always the option to go at your own pace. It’s the first time I’ve actually looked forward to exercising. Thank you to all at 1Rebel

5 kwietnia 2025
Opinia niezależna
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Odpowiedź od 1Rebel

Thank you for taking the time to leave a positive review, we really appreciate it and hope to see you in the studio again soon.

Oceniono na 5 z 5

I can’t speak highly enough of 1Rebel

I can’t speak highly enough of 1Rebel. The facilities are amazing, and staff welcoming. The classes are brilliant, pushing me to train my best whilst also being supportive. I did one boxing class wearing an air boot due to an injury and the trainer adapted it for me and let me go at my own pace. Highly recommend!

4 kwietnia 2025
Opinia niezależna
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Odpowiedź od 1Rebel

Thank you for taking the time to leave a positive review, we really appreciate it and hope to see you in the studio again soon.

Oceniono na 5 z 5

Amazing Pilates!

Really fantastic instructors, warm and friendly front of house team

4 kwietnia 2025
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Odpowiedź od 1Rebel

Thank you for taking the time to leave a positive review, we really appreciate it and hope to see you in the studio again soon.

Oceniono na 1 z 5

What a disappointing experience

What a disappointing experience. Predatory subscription practices and no reasonable cancellation option. My 5 weeks of a new activity to see how I like it turned into 12 months . There’s no reason in this day and age cancellation notice should be longer than 30 days with a clause that any special offers would be negated and full price for the period used applied. Anything else is an immoral practice, especially when signing into this 12 month contract is done with a click of a button. This sort of business model is disgusting and illegal in a lot of countries. If you are in the same position make sure you take the time to post a review to every platform you can find (that’s what I’m doing). You could save someone like us from falling for the same scam!

4 kwietnia 2025
Opinia niezależna
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Odpowiedź od 1Rebel

Hi Marleen, thank you for taking the time to leave a review and we're really sorry to hear it's not been a positive experience. We have located your account and cancelled your membership. If you need anything else don't hesitate to get in touch.

Oceniono na 5 z 5

Love everything about 1Rebel

Love everything about 1Rebel! The space, the trainers, the front of house, the cleaners... everyone is super professional and nice. The environment is cool and you know you are going to have a good workout - where you are pushed, in a GOOD way and you don't feel shamed. 10/10 recommend

3 kwietnia 2025
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Odpowiedź od 1Rebel

Thank you for taking the time to leave a positive review, we really appreciate it and hope to see you in the studio again soon.

Oceniono na 5 z 5

Great Classes | Good Vibes | Hardworking Instructors

No stone left unturned. I took Cycling then showered in the clean ladies room and then took Pilates and I feel amazing.
You should get your fit on at 1REBEL High Street Kensington.
See you soon.
Love, Karen

4 kwietnia 2025
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Odpowiedź od 1Rebel

Thank you for taking the time to leave a positive review, we really appreciate it and hope to see you in the studio again soon.

Oceniono na 5 z 5

Great management

I've missed my training as my train was delayed. I explained the situation and I was kindly offered to attent thd next one. I was very happy that didn't loose the session.

3 kwietnia 2025
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Odpowiedź od 1Rebel

Thank you for taking the time to leave a positive review, we really appreciate it and hope to see you in the studio again soon.

Oceniono na 5 z 5

one of the best gyms in London

I'm a regular user of Rebel, I love the reshape workouts and the Reset which are quite unique. The team members are always super friendly. 1Rebel is clearly one of the best gym studios in London!

1 kwietnia 2025
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Odpowiedź od 1Rebel

Thank you for taking the time to leave a positive review, we really appreciate it and hope to see you in the studio again soon.

Oceniono na 5 z 5

The brilliant trainers

The trainers, the environment. I’ve always struggled to stay consistent with my exercise but I genuinely love turning up to classes… mostly for the feeling afterwards but the trainers always bring the energy and it’s infectious.

1 kwietnia 2025
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Odpowiedź od 1Rebel

Thank you for taking the time to leave a positive review, we really appreciate it and hope to see you in the studio again soon.

Oceniono na 5 z 5

Very happy unlimited member

Great instructors, lovely clean and well equipped changing rooms, loads of locations, love the playlists, love the cold towels in the fridge. Not so convinced by the new app (has some bugs that could be improved)

2 kwietnia 2025
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Odpowiedź od 1Rebel

Thank you for taking the time to leave a positive review, we really appreciate it. Thank you for also letting us know about the app, we'll drop you a line as we'd love to discuss this further. Hope to see you in the studio again soon.

Oceniono na 4 z 5

My regular go to gym which I adore

My regular go to gym which I adore. Staff on front desk at St John’s Wood always wonderful. Shout out to Sam Stones!

31 marca 2025
Opinia niezależna
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Odpowiedź od 1Rebel

Thank you for the great feedback Suzanne, we'll be certain to pass this over to Sam and the St John's Wood team. Hope to see you in the studio again soon.

Oceniono na 2 z 5

Confusing instructions/favouritism

I've had up and down experiences at 1Rebel. I was disappointed with my Reshape class with Zoe at Broadgate this morning. I noticed the bench/treadmill was divided very unevenly and I was in a much smaller group. She didn't pay a lot of attention to us. Whenever the larger group were either on the bench or treadmill she gave way more instruction and motivation. She often didn't say when we were supposed to start an excercise/sprint like we should just know from the lights changing/based on what she was saying to the other group. I missed lots of moments of when I was supposed to be doing something. There was also clear favouritism as she knew people in the larger group and therefore was a lot more present with them. I was really disappointed as I heard her giving great pointers to the other group about form etc. which she didn't give when it was our turn.

26 marca 2025
Opinia niezależna
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Odpowiedź od 1Rebel

Hi Yasmin, thank you for the detailed review and we're sorry to hear you found the class confusing, that's absolutely not our aim. We'll make sure to speak to Zoe and the wider team. In the meantime we'd love to put this right for you if you're able to drop the team a line on broadgate@1rebel.com.

Oceniono na 5 z 5

Great Instructors!

First and foremost, great instructors. Love the facilities, the service is super friendly and efficient.

21 marca 2025
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Odpowiedź od 1Rebel

Thank you for the great review. Hope to see you back in the studio again soon.

Oceniono na 5 z 5

Loooooove 1Rebel!

Loooooove 1Rebel!

21 marca 2025
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Odpowiedź od 1Rebel

Thank you for the great review. Hope to see you back in the studio again soon.

Oceniono na 3 z 5

Mixed but good

Mixed but good

The quality of some of the classes is exceptional. This is wholly based on quality of the trainer as expected. It does however mean where there is a poor trainer, the class is poor. I recently had an experience where the same playlist and programming was used by the same trainer two weeks running which is not really expected when you pay the amount of money we pay.

The shower facilities could be kept cleaner in my view to elevate the whole experience and some of the towels on occasion are frayed and stained which again is not expected for the money we pay.

The only other observation is that you obviously only get the classes for the money. For a little bit extra you can get membership to a luxury gym with classes and access to a gym.

Finally, the cancellation policy can be overly restrictive, particularly if youre unwell and front of house insist of medical evidence being provided. this is an unrealistic request and forces me to attend classes sometimes when i'm simply not fit enough because I want to avoid being charged. this is not good for my health.

3 marca 2025
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Odpowiedź od 1Rebel

Thank you for the detailed feedback George, we really appreciate your insight. Please be assured we're reviewing all of your points with senior management and will be making sure everything is addressed.

Oceniono na 1 z 5

Horrible

Horrible stuff , not helpful .
Cancelled and didn’t get let in for being 2m late to my class which I have paid for in advance therefor should have access to still get to join in at whatever .
The staff at the till said “I can only check you in so it seems like you attended ,you won’t get charged a no show fee “
Thank you for nothing .

16 marca 2025
Opinia niezależna
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Odpowiedź od 1Rebel

Thank you for taking the time to review and we're sorry to hear you had a bad experience. Like most boutique studios we have a strict no late entry policy, to ensure those in the class aren't disrupted and for health and safety, as the studios are so dark. This is outlined in the booking confirmation email. We apologise if this wasn't made clear, we'll certainly pick up with the team to make sure the communication is as smooth as possible.

Oceniono na 1 z 5

Poor service

I’ve been going to 1rebel for many years, ever since the first location opened, but my recent experience has been extremely disappointing. I tried to reschedule my class to an earlier session on the same day, and instead of accommodating my request online, they canceled the session entirely without allowing me to rebook. For such an expensive gym classes, this should not be the case.
When I called one of the studios for assistance, the staff was incredibly rude and told me I should have called to reschedule. If they have a modern app, why does rescheduling still require human intervention? It feels like they’re just taking money from people without providing a fair service. Extremely disappointing!

26 lutego 2025
Opinia niezależna
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Odpowiedź od 1Rebel

Thank you for the detailed feedback, we really appreciate your insight and we're sorry you had a bad experience. Please be assured we're reviewing all of your points with senior management and will be making sure everything is addressed.

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